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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11947 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Good builder for the price

  • Demetreus J.
  • Verified Homebuyer
  • April 01, 2021
  • Elgin, TX

I had a great experience building my home. It's an exciting time building your first home and to have a great team behind you helping you make the right decisions with color schemes and materials was very important to me. I really appreciate their knowledge through the entire process. From the sales team all the way to the customer service team after you close. They really strive to ensure you are extremely satisfied with their product and service. I'm very happy and at peace in my beautiful new home. If their are any issues they will solve it pronto!!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - I was happy to have one .

  • Md H.
  • Verified Homebuyer
  • April 01, 2021
  • Austin, TX

I was happy to have one .

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Allen and Kate were knowledgeable and amazing to work with

  • Theodore L.
  • Verified Homebuyer
  • April 01, 2021
  • Fuquay Varina, NC

Allen and Kate were knowledgeable and amazing to work with

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great homes and great designs

  • Khristine B.
  • Verified Homebuyer
  • March 31, 2021
  • Manteca, CA

Great homes and great designs

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone was great during the process.

  • Ricky H.
  • Verified Homebuyer
  • March 31, 2021
  • Jacksonville, FL

Everyone was great during the process.. Everything was more than expected.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience with entire staff!

  • Julian R.
  • Verified Homebuyer
  • March 31, 2021
  • Loma Linda, CA

Great experience with entire staff!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent and trustworthy builder

  • Anonymous
  • Verified Homebuyer
  • March 31, 2021
  • Kyle, TX

The home buying experience was a seamless and painless process with KB Homes. Every individual and team we dealt with, from Sales through Construction, helped us with our questions and concerns. I would recommend this builder to family and friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Home looks beautiful.

  • Kyle M.
  • Verified Homebuyer
  • March 31, 2021
  • Spring Valley, CA

Home looks beautiful. Staff is great and some things were out of their hands but the overall experience has been good.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Great Experience Overall

  • Susan M.
  • Verified Homebuyer
  • March 31, 2021
  • Sacramento, CA

Excellent, attentive and helpful staff. Great home designs and workmanahip.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Honesty

  • Mahesh D.
  • Verified Homebuyer
  • March 31, 2021
  • Ontario, CA

Great team and direction with honesty in house buying process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was nice having weekly calls for updates on the building process

  • Anonymous
  • Verified Homebuyer
  • March 31, 2021
  • Houston, TX

The KB team was very helpful and responsive in all the things we inquired about the building process and they upgrade selections. They made sure to keep us updated as much as possible. The house is really energy efficient and the open floor plan is very nice. Would suggest better home cleaning before moving in and wait for ground to dry before putting on sod. There were a lot of uneven spots in the grass and gaps between some of the sod which causes some drainage issues and wet spots.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good communication

  • Derek R.
  • Verified Homebuyer
  • March 31, 2021
  • Las Vegas, NV

Good team of people that helped with all issues that arose

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

The excellent experience of customer service

  • Gilbert A.
  • Verified Homebuyer
  • March 31, 2021
  • Houston, TX

Starting off it was a great team starting with Warren, who went step by step, Luiz broke everything down with the numbers, just like Phillip all these guys was great. Ms. Evelyn V was a great person from start to finish with making sure everything was correct and the process was smooth. Corey kept me updated on the house while being build and point out things from ground up to the house was finished. This group of people are well experience and knowledgeable of what they are doing with great communication till I closed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The attentiveness

  • Matthew M.
  • Verified Homebuyer
  • March 31, 2021
  • Menifee, CA

We had a few minor problems in the house, but overall they were quickly fixed!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall a great experience with KB Home.

  • Wilson T.
  • Verified Homebuyer
  • March 31, 2021
  • Ontario, CA

Overall a great experience with KB Home. The final fit and finish had some issues but it’s expected when they’re building so many houses at one time. Good thing is that our superintendent and customer service reps were there to take care of any issues we had, and I’m more than happy with the outcome. Thank you!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Most issues resolved quickly.

  • David L.
  • Verified Homebuyer
  • March 31, 2021
  • Menifee, CA

Most issues resolved quickly.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

sales people are very profissioal

  • Shirlei G.
  • Verified Homebuyer
  • March 30, 2021
  • Hollister, CA

Great location. Beautiful houses. Great Customer Services.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - My experience with KB was excellent Denise whenever, I called

  • Pauline S.
  • Verified Homebuyer
  • March 30, 2021
  • Lancaster, CA

My experience with KB was excellent Denise whenever, I called he would respond and. Help me. Related to my home. He is a True professional that cares. Also Nastacha at KB would also reach out and ensure all was going well and make herself available to explain things related to KB documents and construction time lines.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Buying process a breeze, knowledgeable staff, realtor and lenders

  • Adolfo T.
  • Verified Homebuyer
  • March 28, 2021
  • North Las Vegas, NV

Buying process a breeze, knowledgeable staff, realtor and lenders are great! On the other side, the quality of workmanship is way below what I expected.

Total Score 5


Quality 2

Trustworthiness 5

Responsiveness 5

The KB staff are all so awesome

  • Terry A.
  • Verified Homebuyer
  • March 28, 2021
  • Las Vegas, NV

I’m very happy with everything the way the KB staff kept me posted to learn about my house. I would recommend KB homes to anyone for the help and service it’s been great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The people made all the difference

  • Melissa O.
  • Verified Homebuyer
  • March 27, 2021
  • Thornton, CO

The people I encountered throughout the entire process made purchasing a home through KB one of the best experiences. KB Homes take pride in who they select to represent their company and that is apparent in the knowledge and dedication shown by their employees.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Staff

  • Arthur C.
  • Verified Homebuyer
  • March 27, 2021
  • Porter, TX

This is my first time purchasing a home. I’ve heard so many bad experiences folks encountered with other companies, but KB made this a piece of cake. They held my hand every step of the way. Thank you guys

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They are always available on the phone to answer questions , giving you weekly updates and very caring and compassionate.

  • Keluntang B.
  • Verified Homebuyer
  • March 26, 2021
  • Houston, TX

Custom made homes. Built just the way you like it. Just like they said "No two homes are the same".Its true!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything is great and looks great

  • Joshua E.
  • Verified Homebuyer
  • March 25, 2021
  • Valley Center, CA

Everything is great and looks great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone was so helpful and responsive!

  • Kaleb K.
  • Verified Homebuyer
  • March 25, 2021
  • Loveland, CO

Everyone was so helpful and responsive! We loved the entire process!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5