KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Quality
- Joel J.
- Verified Homebuyer
- March 18, 2021
- New Braunfels, TX
I went with KB build because of thier reputation and quality. I was both happy and disappointed in the final quality of my home. seems the final details were very rushed. However I have been working with KB on fixing and finishing all the issues I had since moving in and they are very responsive and everything has almost been completed.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Positive Experience with KB Home
- Christina D.
- Verified Homebuyer
- March 17, 2021
- San Jose, CA
We’ve had a very positive experience with KB Home from our initial tour to the contract phase with KB Home Loans, to moving in and getting settled. The customer service reps who have helped us with some issues/repairs upon move-in have provided top-notch service and care; I can tell they enjoy their roles and care about their clients’ experiences. My husband and I are very happy here so far!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pricing!
- Jose S.
- Verified Homebuyer
- March 17, 2021
- Uhland, TX
KB Homes offer a great product!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Sergio customer service representative was very responsive to
- Roberto R.
- Verified Homebuyer
- March 17, 2021
- Fresno, CA
Sergio customer service representative was very responsive to all our needs. Very professional and courteous
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful Hime
- Ana M.
- Verified Homebuyer
- March 17, 2021
- Bradenton, FL
My overall experience was great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Enjoyed the experience from choosing a home style to the completion.
- Angelique P.
- Verified Homebuyer
- March 17, 2021
- North Las Vegas, NV
Enjoyed the experience from choosing a home style to the completion.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Process
- John P.
- Verified Homebuyer
- March 17, 2021
- San Antonio, TX
This has been an easier process than I could ever imagine. They have followed up with all my concerns and they have been very open and transparent with no hidden fees or anything. If you want an honest company with high integrity then you will never go wrong with KB Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service and quality home!
- John M.
- Verified Homebuyer
- March 17, 2021
- Las Vegas, NV
Great home buying experience with KB Home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB homes has been really good to me, my buying experience was
- Leonor H.
- Verified Homebuyer
- March 17, 2021
- San Antonio, TX
KB homes has been really good to me, my buying experience was a little different but, KB homes made it doable!!! grateful for Belinda Dillard, she is awesome!! she goes extra mile to answer me with all my questions and concerns, also to Scott, he takes care of issues / request in a timely manner.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Seville Sales personal were the best
- Jose L.
- Verified Homebuyer
- March 17, 2021
- Fresno, CA
Seville Sales personal were the best
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 2
KB Home - Love the home, builders are responsive when there are issues
- Sheila V.
- Verified Homebuyer
- March 17, 2021
- Lancaster, CA
Love the home, builders are responsive when there are issues
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Employees were very professional.
- David B.
- Verified Homebuyer
- March 17, 2021
- Las Vegas, NV
Employees were very professional. Any issues we had after moving in were addressed immediately
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Bad quality of workmanship and materials
- Anonymous
- Verified Homebuyer
- March 17, 2021
- Conroe, TX
Bad quality of workmanship and materials
KB Home responded:
Hello, We're sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
KB Home - It was all a great experience.
- Beverly R.
- Verified Homebuyer
- March 17, 2021
- Houston, TX
It was all a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We have an excellent service, also the answers were on point
- Domingo P.
- Verified Homebuyer
- March 17, 2021
- Saint Cloud, FL
We have an excellent service, also the answers were on point and precise. the closing of the house was promised by the schedule date.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great team-Rob in sales, Fidel on construction, Chris and Sean
- Gavin L.
- Verified Homebuyer
- March 17, 2021
- Jacksonville, FL
Great team-Rob in sales, Fidel on construction, Chris and Sean on the loan side. The house turned out even better than we imagined !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Superintendent
- Mirasol W.
- Verified Homebuyer
- March 17, 2021
- Murrieta, CA
We had several issues throughout the process. Options(9ft ceilings oppose to 8ft, bathroom vanity) not communicated to us until we realized after the fact, told certain (major) things that turned out not to be true from Sales. Daniel was amazing. He was not only helpful but his overall attitude and approach were always very positive and kind. He absolutely went above and beyond to make sure we were taken care. He’s the only reason I’ve given 5 stars. Sylvia jumped in and was a pleasure to work with as well. We do appreciate the willingness to correct or help where it was possible.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - A lot of problems I wish I was on them while the house was building
- Brandon V.
- Verified Homebuyer
- March 17, 2021
- Mascotte, FL
A lot of problems I wish I was on them while the house was building but I didn’t know what I expected until the other home were building. I will not build a home with KB again
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 4
Great customer service
- Branden J.
- Verified Homebuyer
- March 17, 2021
- San Antonio, TX
Mario and Juan answered all my questions in a timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Beautiful model homes & a great sales team!
- Donnell J.
- Verified Homebuyer
- March 16, 2021
- Stockton, CA
Beautiful model homes & a great sales team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very attentive and resourceful.
- Maritza V.
- Verified Homebuyer
- March 16, 2021
- North Las Vegas, NV
Very attentive and resourceful. Easiest and stress free home buying experience I’ve had.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - It was a great experience.
- Patience E.
- Verified Homebuyer
- March 16, 2021
- Aurora, CO
It was a great experience.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Customer service was excellent! They were also going out of their way making sure we were satisfied with our home. If we needed help with anything they were always there to help us with anything we needed!
- Michael M.
- Verified Homebuyer
- March 16, 2021
- Hollister, CA
Customer service is excellent! They’re always making sure we are satisfied with our home! Any questions we have we quickly get a response! Highly recommend!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Teamwork and communication amongst them to problem solve
- Deborah E.
- Verified Homebuyer
- March 16, 2021
- Del Valle, TX
Excellent group of people! They want to see the buyer succeed in purchasing their dream home. KB stands by you in the ups and downs of selecting, purchasing, moving, and everything in between. After move in they follow up and respond to solve anything that needs to be followed up. Cannot say enough of how good they are!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Floor planning is nice, and people is kind
- Torilynn B.
- Verified Homebuyer
- March 16, 2021
- North Las Vegas, NV
Floor planning is nice, and people is kind
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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