Skip main navigation

KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11947 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Happy with our new home purchase.

  • German Z.
  • Verified Homebuyer
  • March 09, 2021
  • Murrieta, CA

Happy with our new home purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The delay in getting into the house. Poor communication between city engineers and Kb homes staff.

  • Charles B.
  • Verified Homebuyer
  • March 09, 2021
  • Fresno, CA

Enjoying the new. The quality is excellent and staff is cooperative, willing to go extra mile to help.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

KB Home - This is a great home builder helping first time home buyer.

  • Remigio G.
  • Verified Homebuyer
  • March 09, 2021
  • Houston, TX

This is a great home builder helping first time home buyer. Dream home comes to reality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great price, but the quality is a little compromised

  • Anonymous
  • Verified Homebuyer
  • March 09, 2021
  • Loveland, CO

The price is great but what we get for the base price are things 10 years old in fashion and technology. I hope we had upgrade options that was not priced so high. Also the house is very loud, some thought should have gone into sound proofing the baths or floorboards.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Easy and excellent experience when buying a home.

  • Juan S.
  • Verified Homebuyer
  • March 09, 2021
  • San Antonio, TX

Easy and excellent experience when buying a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The entire process was smooth and everyone was really nice.

  • Anthony C.
  • Verified Homebuyer
  • March 09, 2021
  • Riverside, CA

The entire process was smooth and everyone was really nice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fair and responsive

  • David B.
  • Verified Homebuyer
  • March 09, 2021
  • Saint Augustine, FL

Fair and trying hard to get work completed or repaired, He is working with all kinds of subcontractors that may or may not do quality work and he does address it. These things are being corrected as promised.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Buying experience could definitely be better.

  • Anonymous
  • Verified Homebuyer
  • March 09, 2021
  • Del Valle, TX

Buying experience could definitely be better. We went with another lender and got the vibe KB wanted us to choose their lender.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - They were extremely helpful and responsive to our needs and requests.

  • Alexandra V.
  • Verified Homebuyer
  • March 09, 2021
  • Elgin, TX

They were extremely helpful and responsive to our needs and requests.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great People, Great Experience

  • Christopher G.
  • Verified Homebuyer
  • March 09, 2021
  • Davenport, FL

Even though our process was much longer than normal due to COVID and furloughs, our sales team was amazing at checking in weekly (especially during the period I was out of work). KB canceled our contract but honored the prices when I went back to work. Not something they had to do, and it showed me they cared about us. Throughout the process everyone was prompt at responding to questions or any issues we may have had. I couldn’t imagine doing this process without the great people at KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Slow service, house was not fully ready at moving.

  • Ananda B.
  • Verified Homebuyer
  • March 09, 2021
  • Austin, TX

Slow service, house was not fully ready at moving. Still no responses.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

The people

  • Jonathan M.
  • Verified Homebuyer
  • March 09, 2021
  • Fresno, CA

KB homes are a professional organization that helped placed my family into one beautiful home. Thank you KB homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall great service and experience

  • LaVon J.
  • Verified Homebuyer
  • March 09, 2021
  • Winchester, CA

KBhome went over and beyond to make the home buying experience fun, and exciting! I love my customized KBhome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Jael did such an excellent job from presentation to the very

  • James C.
  • Verified Homebuyer
  • March 09, 2021
  • San Antonio, TX

Jael did such an excellent job from presentation to the very end. If I know of any one in the market for a home looking for a hassle free and joyful experience, I’d definitely refer them to Jael.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB homes are very good brand but response to issues are not great

  • Ranga A.
  • Verified Homebuyer
  • March 09, 2021
  • San Jose, CA

KB homes are very good brand but response to issues are not great

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Edger, Joel, Abel, Michelle, outstanding people

  • Eddie C.
  • Verified Homebuyer
  • March 09, 2021
  • Kyle, TX

Edger, Joel, Abel, Michelle, outstanding people. Great customer service and help

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The team is very nice

  • Israel R.
  • Verified Homebuyer
  • March 09, 2021
  • Woodland, CA

The team is very nice

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Continue customer service and support after close of escrow

  • Rudy O.
  • Verified Homebuyer
  • March 09, 2021
  • Santa Clarita, CA

I was really impressed with the fact that even after closing escrow I continue to get follow-up calls from KB personnel and if there were any requirements that I felt needed attention and quickly addressed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall a great experience!

  • Michael L.
  • Verified Homebuyer
  • March 09, 2021
  • Bonney Lake, WA

Overall a great experience! KB team is very responsive and is great at answering all your questions. Towards the end of closing they were great at fixing any problem that may have come up. No issues with any of our concerns. They were always on it and on it ASAP! We appreciate KB being there for us when we needed them and for always being so professional. Thank you!

Total Score 5


Quality 4

Trustworthiness 3

Responsiveness 5

Great value on a quality home!.

  • Garth C.
  • Verified Homebuyer
  • March 09, 2021
  • Bradenton, FL

I really like the super structure construction in case of hurricanes. I also like the energy star rating. The attention to finishing details was better than average.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Always kept updated

  • Alisa D.
  • Verified Homebuyer
  • March 09, 2021
  • Valrico, FL

At this stuff KB homes sales rep and team always kept me posted on the stage of my house. I was appreciative of the constant interaction with the KB team. I would recommend this builder!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Quality and Great Response time to inquiries.

  • Rafael A.
  • Verified Homebuyer
  • March 09, 2021
  • Hutto, TX

Very easy and straightforward process. you start with sales, lending, design studio and construction crew. Everything is laid out in a easy to follow process and timeline with someone always guiding you throughout the home buying and building journey

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nothing to worry about!

  • Baltazar V.
  • Verified Homebuyer
  • March 09, 2021
  • Thornton, CO

The KB Home team has been great to work with! Any issues that have come up since moving in has been fixed right away!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The lack of communication and honesty on the entire process. Not a good experience, lots of minor issues with home that the builder refused to fix.

  • Richard J.
  • Verified Homebuyer
  • March 09, 2021
  • Davenport, FL

Very bad experience with KB home, not a recommended builder.

KB Home responded:
Hi Richard, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

KB Home - Everything was done well!

  • Marcus S.
  • Verified Homebuyer
  • March 09, 2021
  • Georgetown, TX

Everything was done well! We are excited to own a KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5