KB Home Reviews

Good experience

Process was well communicated every step of the way.

top top! keep it up

expected better finish than delivered. Ok, but not great. small things not up to par. Need someone on site before closing to review the complete structure for finish - paint, flooring, install etc. House was not up to standards or readiness and cleanliness. Jess saved the day at closing.

Very happy with my new home. After moving in we have found minor details and same were noted by our Engineer, Joey and all were taken care of promptly. Very happy with the attention given on matters.

As a first time home buyer the process was very smooth. Doug in sales was very helpful with assisting us in getting exactly what we wanted.

I do not recommend buyers to go with KBHS lending. They are awful to work with. They do not communicate well with the home buyer to the sales office to the Title company. It’s hard to reach them and only via email. From sales office to customer service to construction, they were great to work with.

I would refer KB to a friend or relative with the caveat that they must stay alert and involved during the whole process. If you don't understand something, speak up. There were several errors along the whole buying/building process. KB was responsive and corrected the issues after I noticed and mentioned the errors. Of note, I found a lack of transparent deadlines for making buyer decisions, with a then all of a sudden immediate need to finalize choices with a very short lead time. I had done my research early into the options I wanted (both within the KB design center and outside resources), and so I was thankfully prepared to make the choices. If I had not been ready, I could have been forced into making decisions that might have been mistakes. Buyers...stay involved in the process and speak up when something is not right. I found the KB staff to be easy to work with. I do love my new home! ... More

Home is in good condition, there are details in the house that could have used some extra attention.

Very Good

KB Home met and exceeded many of my expectations. But it seems like you deal with too many different people during the process and it can get extremely confusing. I did feel as though some of my upgrades were too expensive.

Nails and metal pieces along back of house. Towel racks not secure. Light fixture in main bathroom not straight. Drip system in front yard not working for plant next to entrance stairs. cement dropping on driveway (hard will take hammer and chisel to remove, Front light fixture not straight

The process was ok. There was some times where multiple conversations needed to be had but overall, i am satisfied.

We had a great experience with KB with only minor issues involving misunderstandings between their team. We love our home and are very happy!

The PM for our community has been very responsive when trouble with our home arises. Attention to detail during the building process by the builder and PM needs to improve in order to illiminate the iisseus I have experienced.

Very responsive in fixing any issues.

Important to be fully engaged in the production process. Pay attention to details and take proper notes: who, when, where, and why. Especially the pre-walk-thru, and final walk-thru before closing. Punch list completion after closing is onerous, some issues still open six (6) weeks after closing.

Just customer services is good, I am happy to got home.

Great!

House was built according to plans, things went smooth from beginning to end. There were some minor issues that the builder had to come back to fix, but overall things went well. Good customer service, good construction manager, good warranty service, and good studios inventory. The reasons I didn’t give the 5 stars was because we found lot of crack on the garage floor foundations, and front porch. We also found three same long crack on the door molding frames. There were a few dents on the door molding frames, and the house was not clean when we moved in.

Homes are very Pretty. They tell you that their homes are special and all the different things they do that others don't (supposedly). They told us the sub-flooring is laid down a special way so that you never get creaky floors, but we have only been in our house for a month and already the floors knock and creak. Also if you have children, do not let them in your backyard until you have a chance to get it fixed up looking how you want it. Their construction crews leave nails everywhere and the yard dirt is filled with them. The home warranty program is a nice touch since they know they cut some corners during building and the customer will have some complaints/issues after moving in. Overall the houses are very nice looking. I would recommend that anyone purchasing keep an eye on your home every few days as it is being built. We found numerous incorrect things done in our house along the way that we had paid extra for and had to make them aware of it so that they were corrected before walls had to be ripped out to fix them. It's your house and you know how you want it. Make them aware of issues along the way during the building process and don't let them blow you off. You are paying a lot of money for your home, make sure it is done to your standards not theirs. ... More

I wish KB homes was more flexible and agreeable to minor design changes.

Nice house in a nice neighborhood. Phillip has been great. Chelsey at the studio was super. The studio was really fun, helpful and highly recommended.

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

Good price homes.