KB Home Reviews

Material is bad with this new houses

My experience with KB Home was disappointing

Don't use KBhome. The workmanship is very messy. They build fast and that leaves a lot of room for mistakes and carelessness

The worst construction crew (Hector) Ernesto was helpful.

I would like for the contractor to come finish my house

The house was not ready by closing and my great room and flex room electric outlets were not working. It took them almost a month to fix my front door frame and paint it. In the master bedroom the floor is making a sound because the plywood was not tightened before carpet was installed. Everything about my first home buying experience went wrong

The “brand new” home as well as the whole process was rushed and not completed by the time we were moved in. It took longer than expected to build the home as well which made this process a little frustrating. The house looks nice though given everything else.

Have current issues that were pointed out & not taken care of. Which is frustrating considering the builders are in my area. As a matter of fact right across the street from me. That’s really upsetting! I shouldn’t have to hunt you down just to get my issue resolved. I’m very disappointed.

Not getting initial issues and workmanship defects addressed. Terrible communication. Unresponsive representatives.

Overall just another large builder that slaps things together. Not much attention to the details, which build on each other, and the finish product reflects that. A common statement is 'you won't notice once blind/pictures/etc are installed'... that's covering up shotty work, which should have just been done correctly to start with. Wouldn't go with same builder again.

I don't know if the workmanship went down because of the Covid19 and we ended up with 3 different contractors working on our house. We did not get many chance to walk the house until then end. We had brought up some issues and was told it was part of the build. I had also pointed out some stuff to be fixed in our final walk and because the walk was the afternoon before the signing I could not verify that they were not fixed. We had to rush the closing because of the pandemic because there were so many uncertainties and felt like we were threatened to cancel the sale if we did not do certain things. It actually was an awful experience in the end, I wish i had waited. ... More

Things had been resolved from the pressure of closing and not having my appliances in my house at the time of closing but there has been so much turnover in superintendents that issues I had just fell through the cracks. There is no follow-up anymore. Once you close - it's like you don't matter anymore.

The more I walk through the home , the more I find needing to be fixed. Most of what need to be fixed is from poor workmanship and what appears to be lack of oversight. Walls that curve, carpet with lumps, squeaky floors I have gathered 3 pages so far. KB has a good product . They really need to watch the contractors closer. KB has been challenged with the fact that Covid-19 hit and they had to lay off numerous employees. They did still push the house to market to achieve their financial goal . Unfortunately for us, we are the ones paying for it.

WHAT WAS PROMISED WAS NOT GIVEN TO US!!! THE AMOUNT ON UPGRADES WE SPENT AND THE PRODUCT THAT WAS GIVEN TO US (DAMAGED) AND THEY KEEP ON TELLING US THAT WE WILL FIX A BRAND NEW PRODUCT IS UNACCEPTABLE AND BTW STILL NOT FIXED WAITING ON THEM TO CALL

Would love to say my new home was everything I hoped it would be but unfortunately that is not the case. Things that were taped during our final walkthrough were never repaired, tons of cracks in the grout along walls and doors which has led to chunks of grout coming out during sweeping and mopping, closet doors were damaged upon move in in every room, "privacy" upgraded insulation offers less "sound dampening" than the regular insulation in our last house, no peephole in front door, sliding screen door lock does not work, door knobs were installed incorrectly, door to garage does not latch, I could go on and on. I'm extremely disappointed. ... More

Just to summarize from the beginning, our loan officer for some reason switch to another loan officer, information wasn't input correctly had to redo paper. We didnt have confidence after that. Once the building started some concerns came up, which they handled it but just the workmanship was questionable, luckily I did research on what question to ask. And now there are still some unfinished things that said would be completed but nothing has been done and these are small things that was said to be done within the 10 day walk through and now its past the 30 day. So very unsatisfied. These whole process felt rushed, especially the build process. ... More

My home backyard drainage system is not properly installed by KB Home Builder. When it is raining weather conditions the lawn grasses is waterlogged and not draining. My home Backyard is a total Disgrace to KB Homes Builder during raining weather conditions. People cannot hangout in this Backyard. My investment to this home is a waste of money.

There is little communication between departments. Project schedules don’t appear to exist and failing to meet dates 7 times over doesn’t matter. Punch items take months to get to and not everything is resolved max

Be sure to research the area your community is being or was built on. Get third party inspections cause the KB construction workers don’t take pride in there work. Keep a list of every repair and how long KB takes to fix it. Tiles started cracking in the second day of moving in the house. I been living here two months now and there are cracks all over the floors and walls in the house, not to mention varies other build issues. The construction manager will submit repair request for the first 45 days after you move in but after that good luck on getting anyone to come repair things. I currently got blue tape all over my walls, unpainted areas, and cracked tiles to name a few things while I wait for KB to give me a date in when the repairs will take place. I can’t even decorate for the holidays cause I will have to move it all when the repair guys come over. Go with a different builder if you have not already signed the contract ... More

There were multiple inspections with inadequate follow-ups and delayed communication. Due to several issues, we had to initiate follow-ups each time, as there appeared to be a lack of interest and initiative from the builder’s side.

Buying this home is absolutely the biggest regret I have because it’s been nothing but constant headaches since the day I did my inspection. I was told when to schedule a third party inspection and both times the construction team was not prepared for it. I was told by the project manager that my expectations were to high and no house would ever be perfect, and I needed to have realistic expectations when trying to get the crooked wall, chunks of missing cabinets, and exposed nails fixed. I was told several times this is above model standard, yet I have no ability to do laundry, water sitting in walls growing mold, broken window, and it’s taken weeks to get a solution. My realtor was gaslit and ignored when addressing concerns before I showed up after closing and was told she couldn’t address the issues. I’ll never buy another KB home and I won’t recommend anyone I care about to either. I’ve had more issues in the brand new home than I ever did in a rental property. ... More

We closed two months ago and are still awaiting major repairs, roof, driveway, flooring etc. maybe buy a fixer as the work would be done more timely and to a better standard.

Before we sign the contracts for the new home we told the KB agent that we will be adding a second name to the tile and was told that we could add that person during the signing at the title company. When the signing day came was told by the title company that KB has to amendment our contract. So we went back to the KB agent told them what happen and was told by the agent that they can not provide amendment or change the contract. Which will create additional cost for us to hire a lawyer to deed our title . Also we were require 50k in earnest money deposit compare to our other home purchase that was 7-10k by a different builder. We have to tell KB during the walk through there are lots of crack 2x4. that needed fix. ... More

It was a hectic process to get your home closed. Few false promises made during the process. Workmanship is not at best and at the same time it is not worth for the money you pay.

Everything was good until we closed. Now there's minimal response to issues. Repaired a window and they said they would come back out to do the paint. Been waiting on paint for over a month. Still no word on when the people are coming to paint the window that they did repairs on. Oven quit working less than 2 months in the house. The number left to me for warranty repairs isn't valid anymore. Just like most other companies they'll do what it takes until the sale closes then you're on your own.