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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11015 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

11015 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

KB Home - Had a very good home buying experience with KB.

  • Anonymous
  • Verified HomeBuyer
  • March 13, 2019
  • Hayward, CA

Had a very good home buying experience with KB. So far enjoying the new home without any problems and staff is very responsive too.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Exceeds customer satisfaction

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2019
  • Stockton, CA

From start to finish, and even after the purchase, KB Home will be there to assist in any way. I have had great experience with them. They will do everything they can do exceed customer satisfaction.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Helpful House Buying

  • Anonymous
  • Verified HomeBuyer
  • March 05, 2019
  • Las Vegas, NV

As a first time home buyer, it was a great experience all around.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Overall happy with the new home process

  • Kaylen H.
  • Verified HomeBuyer
  • February 12, 2019
  • Longmont, CO

Overall happy with the new home process

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - It was a good home buying experience.

  • Rebecca C.
  • Verified HomeBuyer
  • February 06, 2019
  • San Antonio, TX

It was a good home buying experience.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Great price but some of their material aren’t the best with their

  • Edgar Z.
  • Verified HomeBuyer
  • February 04, 2019
  • Riverside, CA

Great price but some of their material aren’t the best with their comercial home building over all I’m happy

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Smile

  • Oliver F.
  • Verified HomeBuyer
  • January 25, 2019
  • Las Vegas, NV

Choose wisely for any upgrade you want for your house because it makes a huge difference and money worth.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Review summary

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2019
  • Las Vegas, NV

Everyone I’ve worked with has been incredibly nice. Unfortunately there was some sloppy work done in a few areas and I’m still waiting for an issue to be fixed almost two months after moving in.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

You do have people that care!

  • Debra H.
  • Verified HomeBuyer
  • January 08, 2019
  • St Johns, FL

Be sure and hire an inspector before signing.

KB Home responded:
Hello, Debra, thank you for your comments. If you have any questions about your home, please feel free to let us know at CustomerRelations@kbhome.com. We're happy to help. Enjoy your home. -- Lynn

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Old Tavern

  • Lawrence M.
  • Verified HomeBuyer
  • December 11, 2025
  • Durham, NC

I am looking forward to many years in my townhome.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

Moniqua

  • Richard E.
  • Verified HomeBuyer
  • November 13, 2025
  • Patterson, CA

They were real helpful in understanding our needs.

Total Score 4


Quality 5

Trustworthiness 4

Value 3

Responsiveness 5

Dave

  • Adalberto R.
  • Verified HomeBuyer
  • November 12, 2025
  • Palm Coast, FL

The hole process was great. Very satisfied.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

40 day review

  • Morgan D.
  • Verified HomeBuyer
  • November 12, 2025
  • Watkins, CO

Overall the home buying process was pretty easy. I had been in the home now about 40 days. I do feel KB needs to hire better contractors who actually value their work rather than just slapping together a house. I have already had warranty out to address issues and they had to send 5 companies to fix the everything. Warranty has been very good and are quick to get things fixed which is nice. Overall I’m satisfied with the house.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Easy homebuying experience

  • Daniel David B.
  • Verified HomeBuyer
  • October 29, 2025
  • El Cajon, CA

Mortgage team is great and great incentives for veterans. We got everything we requested. Great and easy process.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Zack and Stacy did a great job.

  • Danny C.
  • Verified HomeBuyer
  • October 22, 2025
  • Palm Coast, FL

Zack and Stacy did a great job helping us all along the way.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Excellent experience overall with some spaces for improvement

  • Anonymous
  • Verified HomeBuyer
  • October 15, 2025
  • Auburn, WA

The purchasing experience is good and smooth. After purchasing, new residents initial settle in support could be better. A new home owner's book could be developed with all relevant information in one manual book. (e.g., we still don't have place to find set up direction on our heating and air conditioning system when it messed-up by power outage...)

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

SFR

  • Kavitha S.
  • Verified HomeBuyer
  • October 14, 2025
  • Escondido, CA

Construction process was well explained and manager kept us updated on progress. Pre and post sale resources are good, issues identified are being rectified on time.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Marly was very friendly and thorough.

  • Antwon M.
  • Verified HomeBuyer
  • October 10, 2025
  • York, SC

I appreciate that everything was explained to me plainly and all contacts were responded to timely.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 3

Sonia

  • Arnaldo O.
  • Verified HomeBuyer
  • October 02, 2025
  • Lake Wales, FL

I like my home.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Overall satisfied with the home purchase although there were few minor issues

  • Gautam P.
  • Verified HomeBuyer
  • September 24, 2025
  • Chapel Hill, NC

We purchased this KB home very recently and living in it for around two months now. Build quality looks good to us, outer wall including window panels are of solid quality. Great insulation ! Good quality flooring. Builder was also very responsive and took care of all the issues (mostly minor) that we faced once we moved in. Although we expected few things could be much better such as kitchen counter top which seems to be cheap builder grade quality. Also, kitchen appliances like dishwasher, oven (range) etc- they were very basic and builder grade quality. I think apart from these we liked ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

We feel well

  • Thuan V.
  • Verified HomeBuyer
  • September 10, 2025
  • Anaheim, CA

The property management team responds well to customer

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

the first construction manager he was a good guy and worker

  • Carey Leon L.
  • Verified HomeBuyer
  • August 19, 2025
  • Apopka, FL

I'm not happy about how much pressure on my getting in the home and the fact kb home's refuse to work with my realtor giving myself and her a very difficult time and most of the time I was asked for the same thing over and over again and I was rushed to get into the home,kb home's wouldn't wait until the sale of my other home, and the first construction manager was doing a good job sad to see him go

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 5

Mr

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2025
  • Lincoln, CA

The loan experience was somewhat rough. I felt like I could not get straight answer from the KB Home loan department. My date kept being pushed out which was a pain. The customer service from the sales, design customer care was fantastic and Chad still keeps in touch.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Better than expected

  • Katheryne Wen G.
  • Verified HomeBuyer
  • January 06, 2025
  • Maricopa, AZ

Experience has been better than expected, the responsiveness for repairs has been amazing! Go candy! Ioana was amazing and super responsive with any questions and concerns. Overall i would buy another Kb home

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Smooth process

  • Alexander L.
  • Verified HomeBuyer
  • November 14, 2024
  • Converse, TX

Overall the process of buying the house was smooth, material in the house are better than other builders. We love ours house.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4