KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
KB Home - This was a great experience
- Blake B.
- Verified Homebuyer
- March 02, 2021
- Jacksonville, FL
This was a great experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent! the people involved help us through the process from the beginning up to end.
- Ma P.
- Verified Homebuyer
- March 02, 2021
- San Antonio, TX
Your dream to have your dream house or a house is just at hand and people at kb homes very accommodating.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Amazing Staff!
- Anonymous
- Verified Homebuyer
- March 02, 2021
- Richmond, TX
Amazing Staff! The home buying process was made simple with KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
LOVE MY NEW KB Townhome
- Susan M.
- Verified Homebuyer
- March 02, 2021
- Jacksonville, FL
I can't say enough about my new KB Townhome. It's centrally located, offers a beautiful design aesthetic and thrilled that my equity is growing!! KB staff are excellent, friendly and down to earth.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
KB Home - Kb in this area has two person for me there are the best doing
- Jorge A.
- Verified Homebuyer
- March 02, 2021
- Converse, TX
Kb in this area has two person for me there are the best doing his job one is Joshua Salazar.thanks for keeping him.he is very professional helping people and other is Bill the construction person in charge he's job is very good.he takes care with every thing trying to leave the job done on times and right. Thanks Kb for those two person.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great people
- Ahmad L.
- Verified Homebuyer
- March 02, 2021
- Porter, TX
They made the whole process so easy and exciting and always kept me updated on the process of the build every week
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
KB Home - Mark and Bobby made it for me!
- Stephen M.
- Verified Homebuyer
- March 02, 2021
- Houston, TX
Mark and Bobby made it for me!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The quality of the finishes was not what I expected for a half
- Lauren R.
- Verified Homebuyer
- March 02, 2021
- Las Vegas, NV
The quality of the finishes was not what I expected for a half million dollar home. A few minor upgrades would have been appropriate such as dimmer switches on lighting, gas outlet in the backyard.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Truth about experience
- Aaron G.
- Verified Homebuyer
- March 02, 2021
- Davenport, FL
Hello KB Team, first off I want to say please change your survey process to represent individual groups in the process. All though I rated 4-5 stars, certain parts of my experience was terrible. The financing piece of the process needs MAJOR IMPROVEMENT. Pan my sales rep, Ray my property manager, and Kerlyn my Warranty specialist deserves the 5 starts and was AMAZNING, the design studio was also seamless. But financing was no good. Also the way the house was turned over to me was not great. A couple warranty issues that Ray and Kerlyn helped me get through but if I have to be honest is saying ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
A Builder With Integrity
- Barry B.
- Verified Homebuyer
- March 01, 2021
- North Las Vegas, NV
A wonderful experience. We were involved in every aspect of the design and construction of our beautiful new home. Great people work for KB and they were there whenever they were needed to insure that we were completely satisfied.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Happy with home .
- Christian G.
- Verified Homebuyer
- March 01, 2021
- Winchester, CA
Happy with home . Quality or workmanship can improve
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
KB Home - Everyone involved in the process of our new home is outstanding.
- John M.
- Verified Homebuyer
- February 26, 2021
- Tucson, AZ
Everyone involved in the process of our new home is outstanding.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB Homes were a pleasure to work with.
- Joel U.
- Verified Homebuyer
- February 26, 2021
- North Las Vegas, NV
KB Homes were a pleasure to work with. From sales to construction and financing, they made the home buying experience enjoyable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I had such an easy time navigating this process.
- Alexandria N.
- Verified Homebuyer
- February 26, 2021
- North Las Vegas, NV
I had such an easy time navigating this process. All the associates have been very knowledgeable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Need more quest parking lot because of no driveway and small
- Nancy O.
- Verified Homebuyer
- February 25, 2021
- North Las Vegas, NV
Need more quest parking lot because of no driveway and small garage. Two small bedrooms are not enough space In the living room are good space but it’s hard to put tv in a wrong direction.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Customer Service
- Janice R.
- Verified Homebuyer
- February 25, 2021
- Fontana, CA
The whole team took care of me and made my first home buying experience exceptional!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great quality, great price.
- Anonymous
- Verified Homebuyer
- February 25, 2021
- Oakley, CA
Great quality, great price. Nice neighborhood.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great house and awesome location.
- Mark R.
- Verified Homebuyer
- February 24, 2021
- Castle Pines, CO
Great house and awesome location.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Experience was great overall
- Anonymous
- Verified Homebuyer
- February 24, 2021
- Las Vegas, NV
Experience was great overall
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The design studio
- Roy P.
- Verified Homebuyer
- February 24, 2021
- Houston, TX
Lots of upgrades that drives tge home price up. But in our case we love the way everything came together!!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Great home buying experience
- Harold S.
- Verified Homebuyer
- February 24, 2021
- Castle Pines, CO
Found a great home in a wonderful location, the KB team worked to get us moved in quickly and the whole experience has been quite rewarding!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Exceptional Customer Experience
- Kristy A.
- Verified Homebuyer
- February 24, 2021
- New Braunfels, TX
I have purchased 6 homes, 3 of which were new construction and this experience went far beyond anything I've ever experienced. First, my sales person, Kevin, was phenomenal. He was charismatic, attentive and went over and above without being pushy. He sent weekly updates with pictures during the build and followed up after move-in to let me know he was still there if needed. The design process was terrific too with an extremely knowledgeable and helpful designer who also didn't push for more expensive options, but provided all info for me to decide. And the construction team was terrific as ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Nice house, great after sales service
- Anonymous
- Verified Homebuyer
- February 23, 2021
- Ormond Beach, FL
Nice house, great after sales service
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
The service and the experience
- Cynthia L.
- Verified Homebuyer
- February 23, 2021
- Marana, AZ
The services were great, everyone was very helpful make you feel comfortable. We asked a lot of questions and they had the answers. We had amazing experience thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Watch your Budget
- Peter B.
- Verified Homebuyer
- February 23, 2021
- Riverside, CA
The quality of basic things such as toilets and shower heads, etc. are on the lower end of the price range of such items. Be prepared to pay extra for all upgrades on everything--Best advice is only pay for upgrades in construction (eg--added covered patio, extra bath conversion) that will be difficult to do later or if there is something you see/want that's really important to you--then upgrade the rest of your amenities yourself as often you will pay less for things like cabinet knobs and light fixtures elsewhere.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
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