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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11946 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - The entire process was as smooth as it could be during a pandemic.

  • Noreen A.
  • Verified Homebuyer
  • February 02, 2021
  • Fort Worth, TX

The entire process was as smooth as it could be during a pandemic. Very thankful for all team members who answered my questions in a timely manner

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kat and Jayson were outstanding!

  • Jennifer C.
  • Verified Homebuyer
  • February 02, 2021
  • Las Vegas, NV

The process was seamless. We were provided great support ever step of the way.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Best home buying experience I’ve had.

  • Jose L.
  • Verified Homebuyer
  • February 02, 2021
  • Fontana, CA

Best home buying experience I’ve had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome team

  • Mona W.
  • Verified Homebuyer
  • February 02, 2021
  • Austin, TX

I loved everyone from the sales person Elysia to the studio design rep Juan to the construction rep Anton. Overall an incredible team that made the home buying experience seamless.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent help for any issues

  • Michael S.
  • Verified Homebuyer
  • February 02, 2021
  • Rohnert Park, CA

When we asked any types of help, we got response and help the same or the following day. KB at Rohnert Park CA has trustworthy management and workers. Thanks to all of them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience.

  • Mo S.
  • Verified Homebuyer
  • February 02, 2021
  • San Antonio, TX

Great experience. The building was good.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Wonderful experience from start to finish.

  • Anonymous
  • Verified Homebuyer
  • February 01, 2021
  • Aurora, CO

Wonderful experience from start to finish.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone communicated through every step of the way

  • Guadalupe E.
  • Verified Homebuyer
  • February 01, 2021
  • Riverside, CA

Everyone communicated through every step of the way

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ease of Doing it

  • Luke H.
  • Verified Homebuyer
  • February 01, 2021
  • Woodland, CA

Love the home now and hopefully for years to come!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very easy process

  • Michael G.
  • Verified Homebuyer
  • February 01, 2021
  • Fuquay Varina, NC

The salesman was very informative, easy to talk too and responsive to our questions. I was looking at another builder and had very bad experience, we are so happy that we decided on KB homes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - My house has good insulation to keep quiet and save energy.

  • Bing Z.
  • Verified Homebuyer
  • January 31, 2021
  • Irvine, CA

My house has good insulation to keep quiet and save energy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Through the whole process the communication and resolution of issues was impressive

  • Earl S.
  • Verified Homebuyer
  • January 31, 2021
  • Jacksonville, FL

I highly recommend KB Homes to anyone considering purchasing a home. Naz and Brian were our 2 main contacts and they both did a great job getting us in the house built to our specifications on time as promised.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Had a good experience - wish communication was a little more

  • Anonymous
  • Verified Homebuyer
  • January 29, 2021
  • Las Vegas, NV

Had a good experience - wish communication was a little more proactive at times. Disappointed with some of the workmanship - seemed rush with the way some of the finer details such as the paint boarders or things that are crooked.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Very smooth and easy process from start to finish!

  • Kylan T.
  • Verified Homebuyer
  • January 29, 2021
  • Riverside, CA

Very smooth and easy process from start to finish!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Any concern I’ve had, big and small, has been handled in a timely

  • Kalvin G.
  • Verified Homebuyer
  • January 29, 2021
  • Houston, TX

Any concern I’ve had, big and small, has been handled in a timely and professional manner

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Easy to work with, and build quality homes

  • Anonymous
  • Verified Homebuyer
  • January 29, 2021
  • Tucson, AZ

Easy to work with, and build quality homes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Our amazing sales rep Vanessa and awesome Superintendent Brian!

  • Anonymous
  • Verified Homebuyer
  • January 28, 2021
  • Lake Forest, CA

Beautiful home, great customer service. So happy to be home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Customer Service was excellent

  • Donna E.
  • Verified Homebuyer
  • January 28, 2021
  • Gibsonton, FL

Everyone went above and beyond my expectations. KB Homes did a wonderful job. There help me every step of the way was able to answer and clarify any questions or concerns that I had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love it my new house

  • Hany M.
  • Verified Homebuyer
  • January 28, 2021
  • Richmond, TX

Love it my new house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professionals with great communication

  • Kari S.
  • Verified Homebuyer
  • January 28, 2021
  • Fort Worth, TX

My home buying experience was fabulous! All involved were professional, courteous, transparent and consistently kept the lines of communication open!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I liked that they always staid in contact with us and walked

  • Javier V.
  • Verified Homebuyer
  • January 28, 2021
  • Tucson, AZ

I liked that they always staid in contact with us and walked us through the hole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything is great about the home.

  • Anonymous
  • Verified Homebuyer
  • January 27, 2021
  • Valley Center, CA

Everything is great about the home. I would give 5 stars on everything. However, the brand new house came with mice since day 1. They sent out pest control within a few days, and all pest control did was say mice may have already been in the house before we moved. A month and a half later mice start showing up again. Asked customer service for help to determine how mice were getting in and was told by Customer Service this was basically my problem now. It's very heartbreaking being a first time home owner and buying a home with mice from the beginning.

KB Home responded:
Hi, we are very sorry for any frustration. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concern you have mentioned. -James

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 3

KB Home - The floor plans and model home

  • Hilda F.
  • Verified Homebuyer
  • January 27, 2021
  • Helotes, TX

The floor plans and model home

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

I had a great experience with the sales Rep Elizabeth Medina, she was great to work with and kept me informed ever step of the way.

  • Jose V.
  • Verified Homebuyer
  • January 27, 2021
  • Patterson, CA

I had a great experience with the sales Rep Elizabeth Medina, she was great to work with and kept me informed ever step of the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had a great experience with our sales person Norma and construction

  • Joseph S.
  • Verified Homebuyer
  • January 27, 2021
  • San Antonio, TX

We had a great experience with our sales person Norma and construction super Q. They were extremely helpful and made us very comfortable during the whole build process. Q has gone above and beyond to help us with any problems or questions we have had even in this difficult time.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5