KB Home Reviews

great customer service whenever I call!!

KB Homes build a new home within the expected timeline ( Took 45 more than initial set expectation ), we felt that there are not many upgrade options for a few of the items like Carpet and few other items, Overall its good experience

There were plenty of delays for the move-in dates. We have been in the home for over a month, the 30-day visit has not been complete. Staff communication could be improved. Other than that, the house is built well. The value of the house is well priced. The location and the community are great.

Great home for the value. Would definitely recommend KB Home

The whole process was easy and smooth. Happy with our new home.

Overall good experience with KB

KB Homes backs their promises with prompt and high quality customer service.

Resources available to support the home experience making it less dauting as a first time home buyer.

Sales staff was very helpful, flexible and proactive.

We are very satisfied with the new home all salesman nice and friendly

Overall good but construction delayed for months and cannot reach people at higher authority.

The entire process was made easy from the sales to home store to construction manager to financing. The process was explained by sales in the beginning and they never missed a beat. Would recommend to others

Great experience with builder. Other staff within KB (e.g., Mortgage Loan Originator) could have been more attentive and understanding.

KB project manager and site superintendent are very responsive and client focus.

Both our contractors and sales staff remained in constant contact with updates and progress and delays. It provide peace of mind

KB home construction facilitated an fully transparent construction phase to close out with me. Garrett was always replied to my texts and calls promptly. He made himself readily available to discuss my concerns and answer my questions , even to meet me on the home construction site to explain the construction process and facilitate solutions to my concerns.

Beautiful floor plan and great price

The follow up during the construction was great!

To ensure you get "all" exterior gas lines you need. ensure sink is determined at the time your select your cabinets. Make sure all light switches are not hidden behind the "towel" bar otherwise light sensor will not work. Pay attention to the ceiling drywall crowning throughout. and lastly drywall is acceptable around the shower/bathtub

All involved were just fabulous.

I think KB would do much better on the craftsmanship and the material without the pandemic.

I loved the way spencer kept me in the loop throughout the entire process of the house. He also took pictures to keep me updated. Loved the connection

The superintendent was amazing and extremely helpful, every step of the way. I had a few things that needed to be changed, even after moving in to the house, and he continued to help me get through the process and solve the issues. The sales team were very nice and responsive to my questions. The overall process with KB Homes employees was positive. As for the quality of the build, I have been in the house for over a month and have not had a single issue.

If you are looking for spacious sitting room, kitchen and rooms, come to kb homes. They will give you the worth of your money

My biggest regret with KB is that they changed the plan for my townhome midstream and I wasn't really notified til after I had already put my money down. This is not a good practice if you want your potential buyers to fall in love with your product. I did not get ALL I thought I would be getting in my package. Just so they can save money. This in no way reflection on the people I was directly involved with during the process, this is KB's planners or higher ups.