KB Home Reviews

To start we are now in our home, we closed 6 weeks later than promised, but we moved in and the 10 day punch list items are completed. That being said, if you have already signed with KB to build, make sure you pay for an inspection before the sheetrock walk-through. We went with all of KB recommended partners, the broker, the title company, the insurance, etc. Not recommended as there is zero communication between the construction manager, sales manager, broker, closing company, insurance agents, sub contractors. We had issues every step of the way. It gets stressful when timing when you will be moving out of your current location and planning the logistics of your move in and with no tangible dates ever. Thankfully, we had a realtor that could put in the time to chase down some answers, but it was never confirmed we would actually be able to close until 2 days before and closing took for hours. Insurance was put in escrow along with taxes as standard practice. You can imagine our horror to find they never paid the insurance premium and we don’t have insurance although we paid. There was a rate hike since we closed, so it gets even messier. We are still waiting for confirmation as to whether KB will be able to fix this mistake. ... More

My experience with KB Home has been excellent from start to finish. Katrina in sales was incredibly kind, patient, and knowledgeable. She made the entire process feel easy and stress-free. Brad from the lending team was always quick to respond and helped me understand every step clearly. During construction, Jose did a fantastic job keeping me updated and making sure everything was done right. When I moved in, Donald from customer service was friendly and on top of every detail. Any small issue I pointed out was handled quickly and professionally. Overall, I’m extremely happy with my home and grateful for the entire team’s support. Everyone I worked with was responsive, trustworthy, and genuinely cared about making sure my home was perfect. ... More

Awesome. So far we’re satisfied with our new home

Everyone was helpful, thoughtful, and made the home buying process a great experience. Aaron ans Kelsey were awesome to work with!

Has been a very good experience:home is solidly built,well insulated,appliances+faucets+water pressure +functional features all good so far.Very happy

I worked with KB team and they have assisted me professionally and they were helpful. I had a positive experience throughout the buying process. Love my home..

Buying our first home with KB Home was truly a seamless experience. From the beginning, the team walked us through every step and made the process easy to understand, which took away so much stress that usually comes with purchasing a first home. What really stood out was their post-move-in support. KB Home’s warranty service is great, and our representative George has been amazing. He handled all the little things that naturally come up as the house settles, and he did it quickly, professionally, and with genuine care. It made us feel confident that we chose the right builder. Overall, KB Home exceeded our expectations, and we’re grateful for how smooth and supported the entire journey has been. ... More

We have been trying to get our refrigerator replaced or refunded since we paid for it ourselves thru the design studio for 1100.00. It looks second hand and runs loud enough to hear 7 out of 8 hrs. They ordered doors without hearing our side of issue. This has been ongoing before we closed on house, said go ahead and close all issues will be taken care of, at who’s satisfaction. Had a range problem got that solved. Still have issue with cabinet inserts, put on order to replace. Essentially everything we paid extra for has had issues. Everyone who has told us they will come here to talk to us about this issue has not shown up. Wait all day and nothing. KB advertising says 100% satisfaction guaranteed. Not happening yet. We closed on 10/03/25. Would like for someone with some clout from KB to respond to this Thanks Unhappy homebuyers Paul & Diana W. ... More

Good materials and using a good product of quality.

He was prompt he answered all our questions and fixed our issues

KB made the homebuying experience an easy one. Everything was clearly explained and documented for us and the response time after move in was great. The financial team was excellent. They were thorough and very clear in explaining every step of the process. Shoutout to Neal Persad and his colleagues.

I got my home at Riva at Delta Shores, the front desk sales team helped a lot during the whole process.

Smooth process, great quality and customer service

I recently bought a house from KB Home and had a great experience. The process was smooth, the team was helpful, and the construction quality is excellent. They kept me updated throughout and made everything easy. I’m very happy with my new home and highly recommend KB Home.

KB Home did an excellent job building my house. The quality of the work, clear communication, and overall experience were all great. The team kept me updated throughout the process and made everything smooth from start to finish. I’m very happy with my new home and would definitely recommend KB Home.

I HAD A WONDERFUL EXPERIENCE. VERY WELL CRAFTED AND THE UPGRADES CHOSEN ARE MY FAVORITE.

So glad to be settled into our new forever home for the holidays! KB Homes made the experience painless and quick. From the signing of documents, to picking the designs, to watching the house get built and having our walk-thrus, everything was organized, on time and as promised. Superior personnel helped guide us step of the way and were always available to answer our questions. Highly recommend KB Homes!!!

Our home-buying experience with KB Home has truly been outstanding. From the very beginning, Kris, our sales representative, made the entire process easy, transparent, and stress-free. She was patient, informative, and always willing to go the extra mile to make sure we understood every detail. Susan, our loan officer, was equally incredible. She guided us through the financing process with professionalism and care, explaining everything clearly and keeping us informed at every step. Her support made the loan process smooth and efficient. Thanks to both Kris and Susan, we felt confident and well-supported throughout our journey. We couldn’t have asked for a better team. Their dedication and customer service made our KB Home buying experience truly exceptional. Highly recommended! ... More

Kyle was fantastic and saved the whole experience for us. He sent us photos to update us on progress while they were building, had us come by and walk the property at certain stages and explain what is happening. Very friendly, responds by phone, email, and text and helped us resolve a mistake that was made by an outside vendor that we used to for some options. He went back and had it corrected in a couple of days at not cost to us. Walked us through the whole process and brought Greg(Warranty Manager) over to meet us so he could help with post close questions. Greg was also amazing, handling all issues that came up after moving in. We had a couple of issues after we moved in that we not his or Kyle's or KB's fault at all. We had some appliance issues and they actually went above and beyond what they were required to do to make it right. ... More

Shay,Thaddeus and Jayson have all made our KB homebuyers experience extremely pleasant and special. They have all been consummate professionals. We would not be hesitant to recommend a KB home to any of our family or friends.

great and smooth purchasing experience

it was a quick move in expirence, lots of issues though for a brand new home, not great customer service

This is the second home we bought from KB Homes and this time the experience and workmanship were dramatically better than last time. Melissa and Richard where amazing when it came to accommodate our request and where always ready to come back to resolve issues and are still on top of it. We appreciate all the help and consideration.

Very great service. They take care every single thing.

From Goran in sales to Toni with the building process and Mark with the warranty could not have done a better job. They all bent over backwards to help me. And continue to reach out to me I can’t thank everyone enough.