KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
KB Home - Dont be afraid to ask any questions
- Fernando A.
- Verified Homebuyer
- January 22, 2021
- Elgin, TX
Dont be afraid to ask any questions
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great
- Tao F.
- Verified Homebuyer
- January 22, 2021
- Irvine, CA
The Project Manager Nathan Singer and the sales Eddie Liu help us a lot. They did really good job. I want to give them 5 stars Experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great staff, great home
- Nicholas P.
- Verified Homebuyer
- January 22, 2021
- Kyle, TX
KB has helped build us a wonderful home. All of our interactions with KB employees have been great--they've gotten back to us as fast as possible any time we had a question or concern, the quality of workmanship has been spectacular, and have always been there for us. I'm loving my home and am looking forward to living here for a long time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing customer service
- Favian V.
- Verified Homebuyer
- January 22, 2021
- Salinas, CA
They were there when I needed them the most and are very willing to help.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Sales/office staff were responsive and professional.
- Anonymous
- Verified Homebuyer
- January 21, 2021
- Riverside, CA
Sales/office staff were responsive and professional. There were a few hiccups that needed to be negotiated along the way, though this is probably typical of any homebuying experience.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Outstanding
- Bernardo R.
- Verified Homebuyer
- January 21, 2021
- Woodland, CA
As a first time home buyer I was a slight nervous but KB home answered all the questions myself and my wife had, they also kept us well informed with the process of the house. If we had some questions or concerns they’d always be there to answer our calls. More than anything they were always honest with us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Sales team is awesome.
- Melinda C.
- Verified Homebuyer
- January 21, 2021
- Elk Grove, CA
Sales team is awesome. Mortgage team followed closely.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Affordable price, great home
- Anonymous
- Verified Homebuyer
- January 21, 2021
- Lancaster, CA
Lack of communication and professionalism with other departments, but Customer Service/Construction team provides the best customer care.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Great Customer Service
- Nam L.
- Verified Homebuyer
- January 20, 2021
- Elk Grove, CA
Rocky and Ron are great. They made sure that I am happy with the home I purchased. Ron is very responsive. He solved all problems I addressed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The overall building and buying experience was fun and exciting vs stressful and overwhelming.
- Anonymous
- Verified Homebuyer
- January 20, 2021
- Houston, TX
Very pleased with the home building and buying experience with KB Homes. The process was fun and exciting, and everyone was extremely friendly and helpful. My project manager had amazing attention to detail, was very thorough, and communicated with me on a regular basis,
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Still waiting for superintended to finish details that were left
- Marcos S.
- Verified Homebuyer
- January 20, 2021
- Houston, TX
Still waiting for superintended to finish details that were left incomplete in my home!
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Quality of materials being used to build the home.
- Krishtian N.
- Verified Homebuyer
- January 20, 2021
- Fort Worth, TX
The KB Copper Creek Team has been outstanding to work with though my journey in to my new home. All the way through the processes was a great experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The construction superintendent, Carlos, and salesperson, Christian, were very responsive to our questions and provided excellent customer service.
- Mario Z.
- Verified Homebuyer
- January 20, 2021
- Santa Paula, CA
That KB Homes provides a high-quality home at a good price
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Friendly staff all around.
- Charles B.
- Verified Homebuyer
- January 20, 2021
- New Braunfels, TX
Friendly staff all around. Helpful and work hard.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Very Helpful, knowledgeable and dependable.
- Anonymous
- Verified Homebuyer
- January 19, 2021
- Fresno, CA
Very Helpful, knowledgeable and dependable.. I Love My New Home!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Made our first time home buyer experience a great one.
- Anonymous
- Verified Homebuyer
- January 19, 2021
- Patterson, CA
Made our first time home buyer experience a great one.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Very good customer service and quality homes.
- Arnaldo A.
- Verified Homebuyer
- January 19, 2021
- Mascotte, FL
Very good customer service and quality homes. Don’t regret the decision at all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
One & Done
- Anonymous
- Verified Homebuyer
- January 19, 2021
- Valrico, FL
So happy with our new home - have to say my favorite part was all the customization. I really valued the weekly updates from Ramon & Steve. They were very helpful and answered all our questions to our satisfaction.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Great costumer service!
- Edna L.
- Verified Homebuyer
- January 19, 2021
- Murrieta, CA
Our home was scheduled to close on Nov. 30 & KB home made sure our home was done before thanksgiving holiday & we closed on Nov. 25 the same day we signed! It was amazing having our home for thanksgiving! It was the best thanksgiving gift ever!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everyone's friendly help
- Monica R.
- Verified Homebuyer
- January 19, 2021
- Tucson, AZ
The whole KB team was so great to work with. From when I first walked into the office, the salesperson was very friendly and helpful. They were there to help me with the process of the application to getting qualified and even being excited for me in the end. Thank you all so much for all of your help!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Our interactions with the sales office and construction superintendent
- Jamar H.
- Verified Homebuyer
- January 19, 2021
- Sacramento, CA
Our interactions with the sales office and construction superintendent has been great/off the charts. However, the quality of construction has left something to be desired.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
KB Home - Our Builder was awesome!
- Angel P.
- Verified Homebuyer
- January 19, 2021
- Perris, CA
Our Builder was awesome!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quality and Transparency
- Marco G.
- Verified Homebuyer
- January 19, 2021
- Fontana, CA
This builder gave me all the information regarding my home and made it easy to work with a home lender. I was pleased with the quality of the home and met all my expectations. I am a first time homeowner and KB Homes made it easy and simple to get me into my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The whole experience was really good.
- Breann B.
- Verified Homebuyer
- January 19, 2021
- Spanaway, WA
The whole experience was really good. Everyone I worked with was very knowledgeable and helpful. I especially like that I was able to choose all my finishes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The flow of the home stood out the most.
- Ishmael S.
- Verified Homebuyer
- January 19, 2021
- Houston, TX
KB is a good builder.Contractor will work with you.Make sure and know all that you want and install before you purchase and visit the home frequently during the build.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
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