KB Home Reviews

Kb homes customer service is very responsive. The home design is good and the use of space is efficient. Overall a great experience.

Very polite always willing to help

Great experience with the whole staff. Workmen especially responsive to fix some small things we noticed after moving in,

The home is very nice but I was disappointed because the bed rooms are very small considering the square footage of the home. I would have rather have a smaller backyard to much larger bedrooms. The masters suite is average and that should be the largest room in the home. One of the rooms is so small until I will have to use it as an office space.

This is the worst builder I have encountered, sales team were fond of canceling transanctions and no considerations at all and end up putting more downpayment just to save the deal and resolved the issue. They will not work for you to make it happen you have to work on them with their expectations.

Design studio and our loan officer were amazing

Excellent customer service. I would recommend KB homes to friends and family.

Terry Heyden was fantastic through the entire process from beginning to end. He's gone out of his way to follow up with me even after we've closed to make sure everything with our home is going smoothly. Terry is a true professional in every aspect.

From start to finish our experience was wonderful. Prompt service and trasparancy were the key factors.

I like the follow up services, post sale. Their responsiveness and willing to help was a nice surprise.

Karen make you feel you are literally part of her family. Her knowledge and personal treatment made the while process the difference. Be ready for the underwriting process, is not an easygoing.

KB Homes was great to work with! With being a first time buyer and builder we were super nervous but they walked us through everything and were so helpful.

Fast punch list scheduling and great customer service.

Good experience in new home buying

The build from the ground up concept as well as the design center make the company stand out.

Great people to work with!

Absolutely enjoyed the build process with the contractor. He was very informative and on top of everything the whole way through the build.

We love our home and all the features. We were happy to be able to personalize the floorplan as well as the materials. There is room for improvement on the overall finishing of the home but KB has been working with us to ensure that all details are taken care of.

Awesome though the progress

DO NOT BE AFRAID TO BUY A NEW HOME, TRY AND APPLY WITH KB, SOME TIMES WE ARE AFRAID TO BUY A NEW HOUSE AND WE APLLY ONLY FOR OLD HOUSES

We were reluctant to build with KB based on others' experiences we'd heard about, but in a tight housing market, we decided that it was the easiest way to get a house in the location we wanted for a reasonable price. The sales experience was fine. The design studio process was unnecessarily confusing and time-consuming because they use software from the 1990s (I'm talking green type on a black screen) that makes it take forever for the consultant to give you the price for something and ultimately build the order. Our first consultant made several key errors. We complained about this and the manager did our final appointment (via Google hangout due to COVID). She was great, but after our home was in the build process I really wish she (or someone) had walked us through the lighting locations. We ended up with a lot less overhead lighting than we would have chosen if we knew how few lights they would provide. The build process itself was not well-supervised. Subcontractors installed broken cabinets and then the construction manager had them patched up later. Our window wells are uneven so our blinds fit well at the top of the window but not at the middle or bottom. This is a framing error. I could go on, but basically anything we didn't upgrade was inferior and even some of the stuff we did upgrade wasn't the quality I would have chosen. We've found a lot of mistakes in the couple months we've lived here. Nothing we can't either fix or live with. Not sure another Austin-area builder would have done a better job as they all use the low bidder subcontractors. Thankfully my husband is super handy. Be prepared to watch everything, spend the money on a 3rd party inspector, and then set aside a couple thousand dollars to make your home what you want it to be. ... More

We were very fortunate in that we were able to purchase a model home and everything was completed by the time that we moved in. However, make sure to inspect your home as frequently as possible. There were/still are many issues that have seemed to arise from the house being completed very quickly and early on. While KB has been AWESOME as responding to all of these issues thus far as they have come up, there are were/are many nagging things (and one BIG thing) that had/has to be fixed before we feel really able to settle in. Don't get me wrong, we love our home, but do your due diligence.

Everyone who we have interacted with was very helpful.

All the staff were responsive and professional. Follow up emails and calls. Love my home.

KB Homes strives for 100% customer satisfaction and they make that clear with their commitment to the customer. The entire KB team is aways ready to assist with the customers needs and concerns. Very professional and courteous. From sales, design, construction and financing...KB is there to make sure the home buying experience is affordable, fun and positive.