KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
KB Home - Excellent StaffFrom FrankTo JakeTo Luis and his boss who covered
- Daniel M.
- Verified Homebuyer
- January 19, 2021
- Houston, TX
Excellent Staff From Frank To Jake To Luis and his boss who covered him when he was out And the rest of the staff
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - the kb home builder is very good.
- Jose C.
- Verified Homebuyer
- January 19, 2021
- Winter Haven, FL
the kb home builder is very good.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The way they build the house is great.
- Randy C.
- Verified Homebuyer
- January 19, 2021
- Harbor City, CA
The way they build the house is great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - from the beginning to end, everything was perfect
- Bruce K.
- Verified Homebuyer
- January 19, 2021
- Harbor City, CA
from the beginning to end, everything was perfect
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
professional building representative
- Sherman P.
- Verified Homebuyer
- January 19, 2021
- Houston, TX
Good communications with builder: Maynard
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - KB homes has been great in our first home buying experience!
- Kyle F.
- Verified Homebuyer
- January 19, 2021
- Hollister, CA
KB homes has been great in our first home buying experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - This was my first experience buying a home and everyone I came
- Jennifer C.
- Verified Homebuyer
- January 19, 2021
- Manor, TX
This was my first experience buying a home and everyone I came in contact with was very patient with me, answered my questions thoroughly, and helped boost my confidence with this big purchase. Highly recommend!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Experience with KBHomes excelent loved the house
- Elizabeth R.
- Verified Homebuyer
- January 19, 2021
- Kissimmee, FL
Experience with KBHomes excelent loved the house
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - KBHOMES did a great job inside out.
- Eberechukwu M.
- Verified Homebuyer
- January 19, 2021
- Houston, TX
KBHOMES did a great job inside out. I love my new home. Thanks to KBHOMES
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Norma and Kullen are awesome!
- Dorothy B.
- Verified Homebuyer
- January 19, 2021
- San Antonio, TX
Norma and Kullen are awesome! They answered all my questions right away and if they didn’t know the answer they would get back with me right away.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - No complaints, very satisfied with the entire process and quality.
- Daisy H.
- Verified Homebuyer
- January 19, 2021
- Jacksonville, FL
No complaints, very satisfied with the entire process and quality.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It was a lovely experience and so glad to have chosen KB as the
- Anonymous
- Verified Homebuyer
- January 18, 2021
- Roseville, CA
It was a lovely experience and so glad to have chosen KB as the builder of our first home. From Joshua W, our salesperson, Amanda L from design team, KBHS home loan to Guy, Martin and the customer service team, everyone was so professional, making all our concerns were met on time and efficiently.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Transparent and Focused on Customer Service/Customer Satisfaction
- Scott M.
- Verified Homebuyer
- January 18, 2021
- Las Vegas, NV
My experience with KB homes was fanstastic. Beth and Lee did an excellent job and followed up on all of their promises. I am very happy with my KB home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Pretty good so far.
- Reuben L.
- Verified Homebuyer
- January 18, 2021
- New Braunfels, TX
Pretty good so far. Time will tell.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - I could not be more pleased with the purchase of our home!
- Rosa A.
- Verified Homebuyer
- January 17, 2021
- North Las Vegas, NV
I could not be more pleased with the purchase of our home! We were so nervous about coming in because we didn't know much about buying a new home. Amanda was amazing and explained everything to us in detail making me feel absolutely positive this was the correct home for my family. she was available at all times and answered every question we had! looking forward to our future in our dream home thanks to this wonderful team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home design
- Edgar V.
- Verified Homebuyer
- January 17, 2021
- Las Vegas, NV
Affordable home price, great home layout for retirees like us, good , quite, peaceful , secured location close to our favorite casinos, not too far from Las Vegas strip
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Resiliency!
- Chase C.
- Verified Homebuyer
- January 16, 2021
- Fresno, CA
The KB team was extremely resilient in working through all challenges that materialized due to the pandemic. I appreciated the communication every step of the way. Great service from Cash, Sergio, and Scott from beginning to end.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent home buying experience
- Varun V.
- Verified Homebuyer
- January 16, 2021
- Leander, TX
Very impressed with KBHomes. All the people at KBHomes, I interacted with, were extremely helpful in making sure we have our new home to our liking.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Could have done a better job
- Yadira S.
- Verified Homebuyer
- January 15, 2021
- Glendale, AZ
Could have done a better job
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
The shotty workmanship, the dishonesty of the construction foreman, and the unethical of the Sales Manager.
- Paul Y.
- Verified Homebuyer
- January 15, 2021
- Spanaway, WA
Post my 30 day survey. It speaks volumes!
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - Great experience as a first time buyer.
- Alfredo P.
- Verified Homebuyer
- January 15, 2021
- North Las Vegas, NV
Great experience as a first time buyer. Laurie was very helpful and always keeping us updated us on our new house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Honest and upfront about everything
- Ray K.
- Verified Homebuyer
- January 15, 2021
- Salinas, CA
Fantastic experience. They were upfront about everything and although COVID interfered, I had a fantastic experience working with KB Home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The attention to detail and customer satisfaction
- Frederick C.
- Verified Homebuyer
- January 15, 2021
- Magnolia, TX
It is the details that make the difference in customer service and home quality, that which KB home has at every step
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Team
- Maria T.
- Verified Homebuyer
- January 15, 2021
- Rohnert Park, CA
All the staff that we worked with were all knowledgeable, pleasant and super helpful. Keep it up KB Home’s Team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The team building the home was very responsive with anything and everything throughout the process of the build.
- Frank A.
- Verified Homebuyer
- January 15, 2021
- Tucson, AZ
You are in great hands with the team. They will take care of you and always respond promptly to calls and text. Any concerns that have been brought up they immediately take action.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
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Builder Reviews Total Score in all areas
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