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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11946 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - I love my new in home!

  • Marcia M.
  • Verified Homebuyer
  • January 15, 2021
  • Firestone, CO

I love my new in home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Wonderful Team

  • Hac P.
  • Verified Homebuyer
  • January 14, 2021
  • Bonney Lake, WA

KB homes was wonderful to work with. The entire team, sales, design, loan, and construction superintendents were awesome to work with. Jose provided updates weekly wirh pictures! Ikaika and Jeff are personable and made us feel very comfortable whenever we visited our house under construction. All around what a fantastic experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer Service is top notch

  • Uy C.
  • Verified Homebuyer
  • January 14, 2021
  • Irvine, CA

The customer service from the sales staff to the construction crew have made this a great buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

LOVE our new KB Home!

  • Judith F.
  • Verified Homebuyer
  • January 14, 2021
  • Castle Rock, CO

The BEST Saleslady, Construction Manager/Supervisor and the quality of the home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Johnny, Bryan, Jim were all very helpful and responded quickly

  • Carol T.
  • Verified Homebuyer
  • January 14, 2021
  • Clermont, FL

Johnny, Bryan, Jim were all very helpful and responded quickly whenever I had a question or problem.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Modern style,Spacious & well build.

  • Rosalinda P.
  • Verified Homebuyer
  • January 14, 2021
  • Las Vegas, NV

Modern style,Spacious & well build.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They will provide all the information that you need right away.

  • Cesar G.
  • Verified Homebuyer
  • January 14, 2021
  • Lakeland, FL

They will provide all the information that you need right away.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great experience

  • Michael P.
  • Verified Homebuyer
  • January 14, 2021
  • SIMI VALLEY, CA

Working with KB homes was really pleasant. I grew up in a home built by KB, and am proud to now own one for myself. From my salesperson to the foreman, all of my concerns were immediately addressed. The craftsmanship of my new home is top notch, and would absolutely recommend KB to my friends and family looking for a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome customer service — Marcy, John & Aaron

  • Eric L.
  • Verified Homebuyer
  • January 14, 2021
  • Henderson, NV

Highly recommend the Henderson team. Marcy, John and Aaron are awesome. Give them a $$ bonus!!! Seriously! Well deserved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

What stood out most about my experience was the people who helped me with everything and stood by my side with anything I needed. Joan Diana Rick

  • Matthew H.
  • Verified Homebuyer
  • January 14, 2021
  • Victorville, CA

The experience of purchasing my first home was a lot of stress to be honest. I thought KB did a good job on answering my questions. At first I had trouble getting in contact with My First loan officer. I had plenty of question right after going forward to build a home with KB. Later down the road I was assigned a different person to help with my question and loan they did an amazing job. Overall I’m pretty happy with My home. Nothing really major was wrong with my home and if there was The response time to fix it was great can’t complain about how professional they are about fixing things. ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - KB HOME team are very helpful and take care of any problems immediately.

  • George B.
  • Verified Homebuyer
  • January 14, 2021
  • Richmond, TX

KB HOME team are very helpful and take care of any problems immediately. Thanks Jimmy, Eric and AJ for taken care of our concerns always you are the best

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Our Sales Representative Debra was amazing she went out of her

  • Kevin R.
  • Verified Homebuyer
  • January 14, 2021
  • Rohnert Park, CA

Our Sales Representative Debra was amazing she went out of her way to ensure we were satisfied with everything about this experience, from start to even after we were in our house, she fought to make sure that we were 100% satisfied with our new home, and given that this was in a COVID year and all the perils and delays, she was amazing, we couldn't be more thrilled with our home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The people I worked with

  • Debra C.
  • Verified Homebuyer
  • January 14, 2021
  • Las Vegas, NV

It was a very enjoyable experience from the sales lady to the design center and to the supervisor that does the walk through with you all were very helpful I love my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Eddie, Nathan, and Janice has been really helpful and approachable

  • Yang M.
  • Verified Homebuyer
  • January 14, 2021
  • Irvine, CA

Eddie, Nathan, and Janice has been really helpful and approachable during the whole process. Eddie is always willing to help me solve any problem I have. Nathan is always there to smoothen any imperfections of the house and he did a wonderful job building it. Although there are still some issues with the house that still need to be solved with the customer service such as the cabinet hinges, flooring issue, falling paint in the master closet, and some sealant needs to be improved, the overall experience is enjoyable and the effort from both Eddie and Nathan is greatly appreciated.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Willingness to go above and beyond

  • Eric C.
  • Verified Homebuyer
  • January 13, 2021
  • Fontana, CA

We had a great experience with Sarah and Rodger. They really took the time to help us out and as first time home buyers that was very much appreciated.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Only problem in the Vail area is wind and the dryer vents are

  • Richard P.
  • Verified Homebuyer
  • January 13, 2021
  • Vail, AZ

Only problem in the Vail area is wind and the dryer vents are very noisy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - While the process took longer than we were originally quoted,

  • Felice W.
  • Verified Homebuyer
  • January 13, 2021
  • Houston, TX

While the process took longer than we were originally quoted, it's been worth the wait.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trustworthiness

  • Robert S.
  • Verified Homebuyer
  • January 13, 2021
  • Converse, TX

I had a very good experience with KBHomes. All people working with KBHomes was wonderful to work with - Agent selling me the home, Construction Suoerintendant, Mortgage Loan Officers and team and after sale co tact’s.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No drama

  • Lavinia H.
  • Verified Homebuyer
  • January 13, 2021
  • San Antonio, TX

The process was very smooth. I have zero complaints. Loving my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Easy and streamlined experience

  • Anonymous
  • Verified Homebuyer
  • January 13, 2021
  • Sacramento, CA

Easy and streamlined experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Really love our home and thank you

  • Norberto S.
  • Verified Homebuyer
  • January 13, 2021
  • North Las Vegas, NV

Really love our home and thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional Sales Reps and Attention to the Customer

  • Isaac S.
  • Verified Homebuyer
  • January 13, 2021
  • San Antonio, TX

As a first time homebuyer I could not be more impressed with the process of buying a home from KB Homes. From start to finish they are there with you every step of the way! I highly recommend any first time homebuyer to make KB Homes their first choice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB home is #1

  • Paul G.
  • Verified Homebuyer
  • January 13, 2021
  • Fontana, CA

Can’t go wrong with KB home! Great customer service, huge selection of optional upgrades and great workmanship. Highly recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great communication

  • Rene R.
  • Verified Homebuyer
  • January 13, 2021
  • Fresno, CA

Everyone from the sellers office to the studio to the builders were great and everyone stayed in communication

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We love the value of the home but that can come with a price

  • Matthew B.
  • Verified Homebuyer
  • January 13, 2021
  • Hutto, TX

We love the value of the home but that can come with a price by some corners being cut. Then when you request help in fixing, silence!

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2