Skip main navigation

KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Everyone was friendly and great to work with.

  • Candice W.
  • Verified Homebuyer
  • January 13, 2021
  • Murrieta, CA

Everyone was friendly and great to work with. From the loan officer, to sales, to the showroom, to construction, they were all very helpful and seem to love their jobs and working for KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great value, I Love my stylish new KBHome

  • Evelyn N.
  • Verified Homebuyer
  • January 12, 2021
  • Marana, AZ

From the extremely attentive salesperson and loan officer..Elaine and Phil, to the follow up and caring nature of the construction and customer care team, I couldn't be more pleased with KB Homes. I have purchased new homes in the past, and this was by far the best experience I have had all along the way. Thanks! I Love my home, and the overall value and stylish options.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Truly memorable experience KB homes professionals.

  • Maria B.
  • Verified Homebuyer
  • January 12, 2021
  • Santa Clarita, CA

Truly memorable experience KB homes professionals...Katrina H and Becky B delivered my beautiful home by my desired date...the most amazing birthday surprise during such unprecedented times. Construction team top notch!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We are pleased with our home.

  • James F.
  • Verified Homebuyer
  • January 12, 2021
  • Houston, TX

We are pleased with our home. I wish I could've had a different backdoor but overall we're satisfied.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

I purchased a model home and have been living in the home for 3 weeks. The quality of the construction is poor, cheap hardware, cheap cabinets. and hardware and horrible appliances.

  • Karen J.
  • Verified Homebuyer
  • January 12, 2021
  • Ontario, CA

Check the quality of materials.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 4

Working with the people at KB Homes was great from top to bottom.

  • Glenn C.
  • Verified Homebuyer
  • January 12, 2021
  • Bonney Lake, WA

If I was to build another house in another area I would definitely look to see if KB Homes was building in that area.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trustworthy and well thought out approach to business

  • Samuel O.
  • Verified Homebuyer
  • January 12, 2021
  • Loveland, CO

The overall experience of Buying a KB home was very smooth from start to finish. We did the financing and even got the homeowners insurance through KB home simply because they have such well integrated systems. We are really excited to have such a well built home for the value.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The staff at Paseo Del Mar are friendly and make themselves available

  • Jenny O.
  • Verified Homebuyer
  • January 12, 2021
  • Irvine, CA

The staff at Paseo Del Mar are friendly and make themselves available to you as much as possible. They are not only knowledgeable but also mindful of the concerns buyers have.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Don't use KBhome.

  • Marianne S.
  • Verified Homebuyer
  • January 12, 2021
  • Davenport, FL

Don't use KBhome. The workmanship is very messy. They build fast and that leaves a lot of room for mistakes and carelessness

KB Home responded:
Hi, Marianne, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

KB Home - Do a more thorough final walk through.

  • Anonymous
  • Verified Homebuyer
  • January 12, 2021
  • Corona, CA

Do a more thorough final walk through.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 4

KB Home - At the beginning I was worried because the bad reviews they had

  • ASHLEY J.
  • Verified Homebuyer
  • January 12, 2021
  • San Antonio, TX

At the beginning I was worried because the bad reviews they had years ago so I took the chances and it turned out great thank you KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall good.

  • Mattie T.
  • Verified Homebuyer
  • January 12, 2021
  • Fontana, CA

Overall good... Sylma not so great

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Everything is working out.

  • Patrick B.
  • Verified Homebuyer
  • January 12, 2021
  • Menifee, CA

Everything is working out. I'm happy with the experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Comunication

  • Jose C.
  • Verified Homebuyer
  • January 12, 2021
  • Maricopa, AZ

They are amazing, I am really happy with my house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I was great the personal in sales department

  • Alma M.
  • Verified Homebuyer
  • January 12, 2021
  • Tucson, AZ

I was great the personal in sales department

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Quick Build! High Quality!

  • Chadd C.
  • Verified Homebuyer
  • January 12, 2021
  • Menifee, CA

We had a great experience buying our first home and have been nothing but pleased with the process and communication

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Had a great experience with the sales staff and the construction

  • Mark W.
  • Verified Homebuyer
  • January 12, 2021
  • Kyle, TX

Had a great experience with the sales staff and the construction manager took care of all my issues I had with the house. Really pleased with the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Being the first owner is priceless.

  • Jeffrey S.
  • Verified Homebuyer
  • January 12, 2021
  • Riverside, CA

I’ve watched many renovation shows where the homeowner ran into unexpected expenses when renovating their home. Being the first owner means you know the home is built to code and nobody cut any corners. You’ll save money in the long run because your house was built right the first time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Loved the communication throughout the process and after closing.

  • Raechal J.
  • Verified Homebuyer
  • January 12, 2021
  • Prosper, TX

Loved the communication throughout the process and after closing.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Beautiful homes

  • Rebeca E.
  • Verified Homebuyer
  • January 12, 2021
  • Houston, TX

Customer satisfaction is their #1 goal! They're with you every step of the way!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with overall apart from Design Studio

  • SOUMAVA B.
  • Verified Homebuyer
  • January 12, 2021
  • Leander, TX

I am happy with overall experience apart from the design studio. I also filed a complaint for the design studio. Apart from that it was overall a good experience. Thanks, Soumava

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - Purchasing process was very smooth.

  • Xiaoyi Q.
  • Verified Homebuyer
  • January 12, 2021
  • Irvine, CA

Purchasing process was very smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Building homes too quick causes sloppiness.

  • Andreas W.
  • Verified Homebuyer
  • January 12, 2021
  • Lancaster, CA

They should slow down a bit to maintain the quality of the craftsmanship. They rushed just to get it complete and get paid. Understandable, but bad idea.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - The service was great.

  • John O.
  • Verified Homebuyer
  • January 12, 2021
  • San Antonio, TX

The service was great. The building materials was great. The price for the home was a good price. Wish could of been at least a little more discount would been excellent but over all good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer Service Rep

  • George F.
  • Verified Homebuyer
  • January 12, 2021
  • Marana, AZ

After the sell our customer service rep was here anytime we needed. He is most caring as is the rest of the staff. Jeff has always been most helpful before turning it over to Brett!

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5