KB Home Reviews

My husband and I felt our second home buying experience went smoothly with the exception of delays which at times couldn’t be helped. We enjoyed the sales office personnel and the ladies were both very helpful and prompt. The complaint that we have is that several things ( crooked drawers, crooked appliances, crooked fences) were installed poorly the first time then the tradesmen had to come back to install correctly a second time. A better eye for detail needs to be embraced so that there isn’t poor workmanship passed on to the owner and more work later for KBHomes.

Overall was a good experience

It was great experience with buying primary home with KB. Sale person Randy is very informative and helpful through out this process. He provided timely updates on every stage. Also, Mitch is hand over home on right time aa promised. He makes sure everything is fine and if anything is required to fix, he fixes within timeframe. I only had bad experience with Kb home loan provider. They didn’t not provide competitive interest rates than other lenders.

Buying a brand new home is the best feeling anyone can experience. Buying with KB home just makes it better. Great people! Thanks so much

We had some pandemic quality issues but those are being resolved by KB Homes now.

I could not give 5 stars because everything were good, except the old KB loan team were incompetence and did not co-operate to lock interest rate for my mortgage. As a result, it cost me higher mortgage at closing with new loan team. Other than that, sale, maintenance, construction were all good.

This is our first time buying a home, so we don't have much to go off of. Our experience could have been better. We did have a long delay on our house due to A/C ducting shortage. I do NOT recommend using their preferred lender. We did not know our actual close date till 3 days before. That was very stressful due to getting off of work last minute. Over all it was a stressful experience, but it could have been worse. On a good note Reggie and Rocky have been very responsive and helpful since we were introduced during the building process.

A pretty good experience buying from kb.

It was disappointing that there was water leaking in the walls after we closed. We had to live with holes in our walls for a couple weeks after that. We originally were given an upgraded oven because of backorder issues but the day of closing, a worker broke the glass so we had to be downgraded to what we originally going to get. Understandable but I wish we could have kept that upgraded model. Not all the holes were sealed and there was exposed wood that had to be dealt with after closing as well. We worked with some great people but wish we didn't have to go through all that trouble after closing. Zach was super responsive and we appreciated his help. ... More

it’s taking a 1 year to be done, i added outlet about 400$ in the garage and they didn’t tell me it’s already one there. Phillip and Daniel they’re great and very helpful.

The Sales Office was great, design studio experience was great. Everything was great until I moved in and I started noticing some not-too-great things. You need to keep following with them to have your issues fixed after closing. However, I like the fact that there are many avenues to report issues. Overall it’s a 4.5/5 for me.

Good and Worth buying in city center

Just your typical new low budget but high price tag new construction builder. Corners were cut in order to get to next house. It appears that some processes were done by unskilled workers because the end result looks unfinished unprofessionally done. Overall decent house but could have been better considering the price.

I would give our build and overall 8.5 out of 10.. There are some things that never got taken care of after closing even after we were told that they would be taken care of.

Jaime with KBHs Home Loans was my best experience. She was on top of rising interest rates and gave me great advice.

Love the new home. Staff were approacgable and friendly. Construction encountered delays but overall a great experience. Warranty program is also very good

KBHOME builds beautiful homes. I love that I can customize to my liking.

Finding our next home was very important. We were downsizing and looking for something new and ready to move in. Lucky for us we found the very first available home in Alderbrook and it became available at the perfect time.

We are not satisfied with the quality of the house delivered by KB Homes, we had higher expectations based on what they show on their social networks.

Overall experience was very great.

The overall process is really smooth and pretty easy to navigate. The staff is knowledgeable and responsive. We are pretty happy with our house and the construction quality but the finitions (paint, trims, baseboards, drywall alignment, etc.) didn't meet our expectations. Finally, the only thing we disliked in the process was the closing experience which felt rushed and pushy.

Has been very good in dealing with home builder great customer service.

Overall the experience was good. Took longer than we would have liked, but it's understandable given the world situation right now. Communication with the super, Ken, and sales agent, Jon, were great. Some workmanship is a little lackluster. The are obvious used of the wrong paint type visible in areas (semigloss instead of eggshell), installation of clearly broken cabinets and backsplash left as "good enough", the complete wrong bathroom courteous 6 installed, wrong sized mirrors (we still don't have any a month and a half later), and very crooked hanging of fixtures. We've been ensured the majority of our issues will be fixed, but it seems to be on a back burner for everyone but the super who seems frustrated he can't get people to fix our issues. We've had a replacement cabinet sitting in a box in one of our extra rooms for a month. ... More

The house was finished on time for closing.

Have a back up lender if you’re using KBHS. I was declined at last minute and so disappointed. Thanks to my lender, Chase. Plan to do some touch ups. Here and there. No new home is perfect I heard but I believe brand new home should do much better. After all I love my NEW home and people I work with at KB are great.