KB Home Reviews

I love my new home. However, it seems that in an effort to complete construction by deadlines (if there are any), corners were cut. There wasn't much attention to detail. Specifically, there were, and still are, MANY carpet staples/tacks sticking out resulting in numerous minor injuries. One light fixture was missing. A few spring door stops were also missing. There were small paint spots on the flooring. Irrigation in the front yard leaked. Most of these issues were remedied after notifying customer service. There may be other issues that are yet to be discovered (hopefully not). All in all, nice. I'm just worried about how the recent heat wave will affect the workers and in turn the quality of construction on current builds. ... More

We love our new home and are very happy with it. There were some delays along the way that could have been handled much better or avoided all together. Considering the climate of the economy being upfront, honest, and fully transparent about the time it will take to complete the home is essential. 15-18 months is a realistic timeline and knowing this upfront would have saved us a lot of money and stress. For those buying once you are in your home it is all worth it, but prepare for it to take over a year to complete and you won’t be disappointed.

Vanessa and George have been/are great, very attentive and professional. We are very happy with the customer service they provide. This review is mostly for them. Aside from George and Vanessa, we have had to be very proactive throughout the process to ensure things are getting done, from loans to post closing.

Everything was relatively smooth. We thought that everything would be perfect and there are some flaws but that is to be expected. Overall experience 8 out of 10 just because we were in contract for so long with so many delays that wasn’t really communicated in the best way

The initial or first few interactions with each employee encountered was a fairly pleasant experience. During the build of 8 months and 3 weeks as long as there was nothing to have any concerns about, things were great. Most of the time it took to build the house went smoothly. However, there are a handful of opportunities that need definite improvement to maintain customer satisfaction. SALES (Jourdan): First to begin, the sales rep. After signing the initial documentation and expressing our interest in purchasing a home from KB (earnest money), the sales rep was no longer to be seen. Weekly email status updates were days sometimes weeks behind of what the true status of the house build. We would often know what was happening with the house by going by each week ourselves and walking into the house. The simple drive-by photos seemed like the same photo for weeks at a time sent via email with minimal updates included. DESIGN CENTER (Sarah): Overall the staff at the design center were friendly and helpful, but there were moments during the process that just were not relevant to our design choosing process. One example is the rep’s venting about the hose bib placement on their own build. This did not help provide relevant information to our own home. Had the selection been focused on our own build, I would have opted to add on a third hose bib on the opposite side of the front of the house closer to the front door. Additionally, the laminate wood flooring that we chose for our home was praised as being durable and long-lasting; however, in the short time we have lived in our home we have encountered many instances where the floor needed to be repaired from work done during the final stages of the home build. There are divots in the floor and scuffs that are noticeably visible. Point is, the quality of the floor is not living up to the praise that was given by the design center which is unfortunate because the flooring was an upgrade. BUILD PROCESS: We are very fortunate homeowners when it came to the build process of the home. It may be slightly due to our multiple visits during the week, but I would like to think it really is because of the workers on the site are skilled masterfully in their craft. There were minimal complications during the build of our home. Although, it was a little unnerving to have gone through four different construction managers during the 9-month process. The initial construction manager was late in scheduling our first construction appointment to explain the process of the build. Our first meeting with Garrett was held at the one of the model homes to discuss the foundation and look over the approval from the city of the foundation. We did not go to the site to see and have the foundation/land explained. Foundation was built and laid (land clearing, wood structure for foundation outline, bagging, pipe placement, cement pour) between November 13, 2021 through December 21, 2021. While I do not take it lightly to receive the explanation on how the foundation of the home was designed and built for our specific home, there was lag time from completing the design selections on October 30, 2021 to the first construction meeting January 13, 2022. Upon Garrett’s departure from KB he did notify us that February 11, 2022 would be his last day with the company and provided us the contact information for our new point of contact. The following construction manager(s) that were assigned to the Dove Heights community communicated and responded within a reasonable timeframe when questions were asked about the home build. The second construction meeting was scheduled for the frame walkthrough with David on April 8, 2022. David met us at the homesite and walked through the entire home explaining the frame design, build, and structure. The process was thorough and explained well in terms that a homeowner could understand and appreciate. While David was overseeing the construction of our home, he was communicative and responsive. We had a great experience in working with David for the short time he was assigned to our home. Our next construction manager whom was assigned to our home has been the most professional employee of our experience at KB. Duane has graciously walked us through the final build of our home and sought out to make sure any necessary repairs that were needed from the construction of our home were addressed timely and accordingly. Duane’s service and attention to detail did not go unnoticed. He was never bothered in providing us information on how to take care of our home as a new homeowner. As a new homeowner, it was through his customer service and leadership that really bettered our home buying experience with KB. There were many instances through the process that we had considered going elsewhere due to the lack of service or unprofessionalism that we experienced throughout. There were however some key employees that really improved our experience and helped drive home our decision in staying with KB. We strongly believe in giving honor where honor is due. We would personally like to thank the following individuals for their professionalism, integrity, honesty, attention to detail, and most importantly their service provided to new homeowners. Loan Officer Terri who I believe is no longer with the company. Loan Processor Faran – Faran! Thank you a thousand times more for your patience with us and your mad skills in loan processing. That was not an easy feat and you made the process run smooth like a well-oiled machine! Construction Managers – David, even though our time was short, thank you for your expertise and support! Most importantly, Duane! My husband and I truly appreciate all that you do! You are a huge asset to this company and if it truly was not for you and Faran I think we would have walked away months ago. You understand the importance of a person investing in a home purchase which is no simple task on all accounts. Thank you for your cus ... More

Apart from the date delay, It has been a good experience for us all the staff has been good and helpful .I love our kbhomes!

I email a few fixes around the house and heard back from the the next working day. Someone came out to fix the items needing to be fixed. One of them had to have an electrician come out and it was all taken care of pretty quick. I'd like to thank them for their quick response.

Just make sure to be very attentive

Home was delivered as a functional turn key house but lacked attention to detail on many finishing touches.

House completion was delayed by eight months!

Kbhomes is our first home better susana our realtor was great on step by step process of our first home..

Disappointed how they left concrete in my backyard even though I asked to make sure they didn’t after they poured my patio before escrow closed and they’ve never cleaned it up. Home overall seems okay

Starting from Sales, the KBHome staff kept us updated about the development. The KBHome finance was a disappointment as they took all the documents, checked my credit score but they were not able to come with a lower rates compared to external vendors. The after sales staff were also great. They were very prompt in their actions. Only thing they could do here is to better accomodate our requests within our timelines. I do agree that most of the staff gets allocated to various works but I felt that for the work that we had in our place and for the experience the contractors who were working in my house for the issues, they could have done within our requested timeline. As a result of it, the work is still left in my house. ... More

unfortunately we had to wait longer than originally indicated, there are several observations that you will only be able to see until you live in the house, the person who does the landscape did a poor quality job but being a contractor we do not know what agreements they reach with Kbhomes for the elaboration of the work and what materials they will occupy, on the other hand, take the time to measure the surfaces of each room so that you are sure that your furniture has the necessary space, If you are one of those who uses your garage as a warehouse, you will not have a problem, but if you use your garage for what it is intended for, I will tell you that the garages are small and a family van is at the limit, making it very difficult to walk through the garage if necessary. and opening the trunk becomes a bit complicated task Finally, I would advise you not to minimize any detail before moving to your new home and make this purchase a pleasant experience. ... More

Just really stay on top of your house being built

Building experience was ok. Little attention to details with the finished product.

It took a very long time to get my house done, because of many issues with supplies, covid, etc. had I known it was going to be longer than a year I would not have purchased a home. In the meantime the long wait almost made me lose out on being able to qualify for my loan, even though the price was locked in the interest was not. Everyone was helpful.

We have been wanting a new home and so we paid KB Homes a visit. The salesperson Lori was so friendly and helpful told us that there was a house available and if we were interested. We agreed and gave her the needed information and we were approved! The rest is history! We love our new home! Thanks KB Homes for answering our prayers!

We purchased a home that the original buyer could not get financing, the home was selected and all the option were selected. When we agreed to buy the home there was not even a foundation poured. It would of been nice to at least have a few design options since we were purchasing a fallout home. I understand how things are ordered in the design phase but would of expected a few concessions, other that that we are satisfied with the home. The support from the construction manager, Mario Luebano was top notch, his attention to detail and genuine care for customers satisfaction was far and above our expectations. ... More

Service response can be better.

The sales, design and construction teams did a great job and were very helpful throughout the process. Kris, Reggie and Debra are awesome at what they do. Two months after moving in, they continue to help us out any chance they get. However, KB's loan division was very unprofessional and a pain to deal with. Being forced to apply for a loan with them as a part of the homebuying process (whether or not you plan to use them) is a downside. After hearing about our neighbor's poor experience with them, we're so glad we decided to use our own lender.

Good experience with them,highly recommended

Overall it is good work.

Good service and excellent knowledge of overall products

Richard and Sylvia were great