KB Home Reviews

The sales rep regularly touch base and check in to see if everything is going well or if I have any questions.

We could have been provided a lot more detail about the buying process and what actions were expected of us and your company. In the end, it all worked out for the better and we're very happy about our purchase. As with anything, there were serious glitches throughout the buying procedure and final purchase. Some of those glitches caused extra expenditures by us and delayed closing, considerably. We weren't happy when that happened and, at some times, wished we could cancel the purchase completely. But, we didn't do that and we completed the process and feel it was the right thing to do.

Great Price point, building process was ok but could use some improvements in the communication area.

It was good experience and i will recommend to my friends

From the sales staff, to the people helping to get our house perfect, the experience has been great. Like any new home, there were items that needed to be fixed. The KB team was responsive and brought everything up to our expectations. My only issue was with the tech sub contractor, they left a cat5 wire with no connector.

We have already encountered multiple issues and if it weren’t for KB’s great customer service we would be leaving a worse review.

The home buying experience was great at all levels. The only complaint I have was with the design studio. There was too much back and forth about what was or wasn't available for our home. This was particularly messy when trying to put the kitchen appliance package together.

We had an excellent experience with sales and project management. Tim our sales rep was professional, easy to work with, responsive and got us into a great lot and house in the timeline we needed. Very knowledgeable. Our project manager Kaisee was a pleasure to work with him. He explained the process and timeline. He sent us weekly pictures and updates. We are very happy with the community and its features. We love our new home.

People were either 100% amazing or 100% not helpful, caused issues and just plain didn’t care.

Overall good experience buying our new home. Al has been great with making sure any issues were resolved and addressed quickly.

It took time to finished the house. (Signed the contract April 2022 and closed June 30, 2023). I was told that someone will come or call to follow up 30 days after I occupied the property. So far nobody showed up and got no phone call. I emailed the warranty services but got no response yet. Overall though I like KB homes, you can personalize your own design along with their own design team.

The overall home-buying experience with the financial portion was awful. Had to send it my documents multiple times and not much communication then to pass us to another lender. Rick with construction has made this process great. He responds to any new issues that we have with the hike of the house. The overall price of the house would of been fine if a fence was added. Fencing needs to be added to the property for it to be perfect

Very good experience in some aspect of the construction, design and quality of the materials used.

The overall experience was great. Just not much communication from the Loan portion of KB. I ended up using another lender, but I got the house I created which made me happy!

This was not our first rodeo. This was our third home and we knew exactly what we wanted and knew how the process should work. The process with KB home and its employees was fine. A few things here and there could’ve been improved upon, like clear, timely and concise communication, but we handled it as best we could. However KBHS home loans was a nightmare. We dealt with unprofessionalism when we were called by a seemingly intoxicated agent at 9:30pm on a Sunday. Then we got a new agent who was much better than the first, but still couldn’t answer our questions which lead us to making four different trips to the bank to get a Gift Letter four different ways because every time we were told it was okay, then for it to come back and us be told it needed something else. Even the bank was blown away and said they’d never had so many issues doing a Gift Letter in the past. It was such a mess and really made our experience negative at the end when we should’ve been the most excited. The house is gorgeous, not sure of the quality of the materials and of course everything in the design center is way overpriced, but there are options for all budgets which we thought was really nice. We hate that there is an HOA that seems very overbearing at this point. One lady in the neighborhood said when she was buying, they told her there was no HOA, then once she was in, one was formed. Make sure you know for sure or get something in writing if that’s important to you. All in all, every neighborhood has positives and negatives, you just have to do your research and decide if the negatives are something you can live with. We love our home, and hope to be here for many years! ... More

I recently purchased a new home, and while there are some positive aspects, I must highlight a few concerns regarding the walls, paint, and structural issues. 1. Uneven Walls: One noticeable issue with the house is the unevenness of the walls. Upon closer inspection, I noticed that some walls have slight bulges or dips, which affects the overall appearance and makes it challenging to hang artwork or shelves. 2. Paint Issues: There are several paint-related problems throughout the house. I observed uneven paint application in certain areas, with visible brush strokes and inconsistent coverages. While the new home has its positive aspects, such as its overall design and layout, the presence of uneven walls, paint issues, and structural concerns is disappointing. These flaws affect the overall quality and satisfaction of the purchase to an extent. ... More

Great experiences with the buying process. I love Daines and Mr. Mike, They jump to it when it comes to maintenance and questions', they are honest and don't shy away. The closing process was great until a lady named Evelyn got involved. Other then that the buying process was amazing.

Very knowledgeable and professional

Too short time to consider buying this house!

We didn't get to go through the whole experience from beginning to end because we bought an inventory home. Everything was great except the fact that we never talked to the Construction Manager until 2 weeks before closing. The salesmen was wonderful and called us every week. But we are enjoying the home.

Overall my experience could have been so much better. Missing the little details that could have made it a truly great experience. With that said my agent Tabitha was good however when she was transferred to another location it took away the attention to details.

I recently had the experience of building a home with KB Home, and overall, I was very happy with the process. The company was professional and efficient, and they kept me updated on the progress of my home throughout the construction process. I also appreciated the fact that KB Home offered a variety of customization options, so I was able to make my home exactly what I wanted it to be. However, there were a few areas where I felt that KB Home could improve. For example, the execution of some of the finishing details was not as good as I would have liked. There were a few small mistakes, such as bad paint jobs, lack of attention to details, roof leaks and cabinets that lacked proper painting. Overall, I would still recommend KB Home to anyone who is looking to build a new home. However, I would advise them to be vigilant of the execution and finishing details. If you are willing to do that, you will be very happy with your KB Home purchase. Here are some tips for being vigilant of the execution and finishing details during your KB Home building experience: Be present during the construction process as much as possible. This will give you a chance to see the work being done and make sure that everything is being done to your satisfaction. Ask questions if you see anything that you are not sure about. The construction team should be happy to answer your questions and explain the process to you. Keep a detailed record of any problems or concerns that you have. This will help you if you need to file a warranty claim later on. By following these tips, you can help ensure that your KB Home home is built to your exact specifications and that you are happy with the finished product. ... More

Took a few month more to complete the home, but over all it's done and I'm enjoying it.

My preparation from Texas was great, I could not believe how smooth the process went. I was disappointed on the initial walk thru at the number of issues that needed to be done. But all the people I dealt with were awesome and willing to help in any way they could. It would have been nice if all the construction was complete, especially when the houses are so close together. I would have liked more choices on the flooring as I am not a big fan of carpet in the main living areas. I still have a few issues to be resolved and because of all the work still needed to be done in the area, it makes it harder to get issues resolved. I love the location of my house, it would have been even better if my back yard faced the mountains. ... More

Bring your realtor or trusted friend with construction and design knowledge along with you during different phases, and walk thru's. Make a list of items that need clarification (buyer and sales staff), get some trusted outside opinions.