KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Highly Recommend KB Home
- Allison E.
- Verified Homebuyer
- January 07, 2021
- Fort Worth, TX
As a first time homebuyer, KB Home made my first experience enjoyable and exciting! I picked out pieces at the KB Design Studio that fit my style, sat back, and watched my first home come together. KB took care of any issues along the way making the process stress free. I am happy KB uses top recognized brands for all products and love that they build energy efficient homes. I highly recommend to use KB Home as your home builder.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience!
- Sammie B.
- Verified Homebuyer
- January 07, 2021
- Prosper, TX
Great experience! Love our home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The energy efficient star rating
- Anonymous
- Verified Homebuyer
- January 07, 2021
- Davenport, FL
We love the community and overall the home. We also really like the location. We have a hard time understanding why we were given false info on flood zone. Whether it’s going to be remapped or not, upper management has stated it will be. The correct info should be given to the homebuyer.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
KB Home - Ok experience so far.
- Desalgin H.
- Verified Homebuyer
- January 06, 2021
- Manor, TX
Ok experience so far. Thank u
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
KB Home - The individual from KB Homes who sold me the home was great.
- Shane P.
- Verified Homebuyer
- January 06, 2021
- Jacksonville, FL
The individual from KB Homes who sold me the home was great. Always there to help and get answers quickly.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Communication
- Angie A.
- Verified Homebuyer
- January 06, 2021
- Bastrop, TX
It was a complete pleasure working with KB homes from the very start and continued today a couple months after our closing date. I felt in the loop and had an idea what was happening the entire time our house was being built. I would like to give a shout out to Garrett the on site Superintendent. He has been extremely helpful throughout the entire process and really made us feel like we were a part of our home being built. He also has been extremely responsive to any questions and or requests we have had, including follow up after we moved in. I have recommended KB Homes to several of my ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great value for the price paid
- Eileen R.
- Verified Homebuyer
- January 06, 2021
- Patterson, CA
We had a great experience with everyone we worked with at KB, from our sales person, construction superintendent, Loan processing personal and customer care team. Everyone worked together seamlessly. We are very happy with our purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer Focused Builder
- Travis W.
- Verified Homebuyer
- January 06, 2021
- Aurora, CO
Simply outstanding, KB Home Builders know that this is a major purchase, the communication, the responsiveness, just really well done in all aspects!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Thankful to have my house built by KB Homes
- Peter B.
- Verified Homebuyer
- January 06, 2021
- Lakeland, FL
Thankful to have my house built by KB Homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We are happy with the home and love the community
- John C.
- Verified Homebuyer
- January 06, 2021
- Rocklin, CA
We are happy with the home and love the community
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Overall I am happy with my home, small little issues that they
- Rolando C.
- Verified Homebuyer
- January 06, 2021
- San Antonio, TX
Overall I am happy with my home, small little issues that they are taking care of but overall I am happy with my home and they get a 4 out of 5!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Exceptional customer service throughout the whole process!!
- Jesus N.
- Verified Homebuyer
- January 06, 2021
- Salinas, CA
All the team was very responsive and guided us through the process!! Each team member went the extra mile to make our experience as first time home buyers a positive one. All of our questions were answered on a timely manner, any hiccup was addressed immediately, each team member followed up with us to ensure that we were satisfied, and most importantly, as first time buyers, our decisions were supported and that gave us even more confidence to purchase our home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very effective and efficient process, great customer service throughout the entire process
- Anonymous
- Verified Homebuyer
- January 05, 2021
- Elk Grove, CA
This was my first experience purchasing a home with KB Sheldon Terrace. Everyone was very helpful and informative each step of the way - from the sales counselors to our mortgage lender near closing. We also received superb customer service after our home closed. I'm very glad I purchased a home with KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - With this being our first home purchase.
- Adan H.
- Verified Homebuyer
- January 05, 2021
- Salinas, CA
With this being our first home purchase. We didn't know what to expect, we had alot of questions. We are so glad we went with KB because they were always there for us. Thank you so much KB and your wonderful staff.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love our new home!
- Dane Y.
- Verified Homebuyer
- January 05, 2021
- Roseville, CA
The whole KB team was wonderful and responsive to all our questions and queries, shout out to Karen, Tony and Guy for being the best.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The cabinets and baseboards keep breaking :( but we really love
- Megan C.
- Verified Homebuyer
- January 05, 2021
- Las Vegas, NV
The cabinets and baseboards keep breaking :( but we really love the home and the community
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Contractors for outside stucco had to come back to repair crapy
- Anonymous
- Verified Homebuyer
- January 05, 2021
- Vail, AZ
Contractors for outside stucco had to come back to repair crapy work. Painters had to come back to repaint an area under the eaves all around the house.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - The entire team went above and beyond my expectations.
- Heather g.
- Verified Homebuyer
- January 05, 2021
- Converse, TX
The entire team went above and beyond my expectations. From John in sales, Linda the loan writer, and Bill the construction manager. I was very impressed and happy with the journey I made with KB team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Dennis and Natacha were a great resource!
- Jordan T.
- Verified Homebuyer
- January 05, 2021
- Lancaster, CA
Dennis and Natacha were a great resource! So helpful and willing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Home buying process was smooth.
- Anonymous
- Verified Homebuyer
- January 05, 2021
- Uhland, TX
Home buying process was smooth. The house was done in given time however there were still some minor issues with the house overall, but were fixed quickly. While there are still many issues with the house, I will fix it myself.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Great Customer Service
- Living B.
- Verified Homebuyer
- January 05, 2021
- Aurora, CO
KB Home stayed on top of everything. Kept us updated and addressed any issues promptly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great location and.wonderful staff to work with.
- Joey C.
- Verified Homebuyer
- January 05, 2021
- Las Vegas, NV
Quality of workmanship.and.attention to.detail makes.this.company shine!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great home but the experience was a nightmare.
- Jesse K.
- Verified Homebuyer
- January 05, 2021
- Del Valle, TX
Great home but the experience was a nightmare.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
KB Home - All the employees are wonderful and helpful
- Analee V.
- Verified Homebuyer
- January 05, 2021
- Fontana, CA
All the employees are wonderful and helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great buying process and follow-up after purchase
- Stephanie E.
- Verified Homebuyer
- January 05, 2021
- Kyle, TX
Buying process is quite simple and straight-forward. The build has its highs and lows (document everything anyone says). The after care once you are in the home is the best of any I have ever seen - very quick to resolve.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
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