KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Great Experience overall
- Joseph K.
- Verified Homebuyer
- January 05, 2021
- Palm Coast, FL
Quality home delivered as promised.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It was a smooth process even with Covid.
- Cheri T.
- Verified Homebuyer
- January 05, 2021
- Kyle, TX
It was a smooth process even with Covid.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Quality services promised and delivered
- Brianna S.
- Verified Homebuyer
- January 05, 2021
- Richmond, TX
Quality services promised and delivered
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The neighborhood and the layout of the home
- Jeffrey K.
- Verified Homebuyer
- January 05, 2021
- Jacksonville, FL
The neighborhood and the layout of the home
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 3
Great experience
- Emmanuel V.
- Verified Homebuyer
- January 05, 2021
- Groveland, FL
From the day we walked to the door until the day we signed close the home was a smooth ride. The Wilson State team was very attentive and helpful during the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - As a whole is very good
- Huajie L.
- Verified Homebuyer
- January 05, 2021
- Irvine, CA
As a whole is very good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Throughout the home buying process there were delays but all
- Marlon A.
- Verified Homebuyer
- January 05, 2021
- Winchester, CA
Throughout the home buying process there were delays but all in all was a reputable. Thank you for your help and customer service.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
KB Homes was there for me every step of the way
- Rosemarie C.
- Verified Homebuyer
- January 05, 2021
- Roseville, CA
KB Home Builders are awesome, they build your home like they are doing it for family and they care. They are there to make sure you are happy with your home. After your purchase they will work out things that need attention by maintaining it for a period of time. while you are in the home they make sure everything is running right. They are around to check up on you and ask how things are going. I would recommend & refer KB homes to anyone looking to purchase a home. They use studio designs to personalize your dream home. It’s been a great experience. Thank you KB Builders for your personal ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB has great people to work with.
- Glenn E.
- Verified Homebuyer
- January 05, 2021
- Gilbert, AZ
The buying process was great. Everyone was professional and very helpful. After we moved in there was great follow up.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - I bought the house that I needed.
- Rugwizamporo S.
- Verified Homebuyer
- January 05, 2021
- Manor, TX
I bought the house that I needed. I like mostly the living room. My kids, wife, and myself love our house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The bad experience such as the lender and the good experience was the sales office who balanced out my overall rating
- Mary M.
- Verified Homebuyer
- January 05, 2021
- Sacramento, CA
Getting a lender who is more compassionate and not robotic would help KB Home a great deal.
KB Home responded:
Hi, Mary, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. --Nick
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Design of the house was very nice
- Adam F.
- Verified Homebuyer
- January 05, 2021
- Houston, TX
Any issues that you have with your home they immediately come and take care of them and that's a big plus for me
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I still have issues with my home.
- Larry H.
- Verified Homebuyer
- January 05, 2021
- Jacksonville, FL
I would like for the contractor to come finish my house
KB Home responded:
Hi, Larry, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
Great customer service.
- Janice W.
- Verified Homebuyer
- January 05, 2021
- Jarrell, TX
Love my new forever home! I looked at many builders floor plans and construction, available lots and communities before deciding to go with KB Homes. The floor plan and space are just what I wanted, The people working for KB are great, providing personal care and very prompt addressing any issues since I have moved in. I have had no problems with the home and am very please with my choice to buy from KB.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Whole buying experience and Customer Service
- Siva T.
- Verified Homebuyer
- January 04, 2021
- San Jose, CA
Its a great pleasure and happiness from the whole buying experience. We are so happy to have this home at a great deal. Most importantly Service provided and the follow-ups are pretty good and very responsive. It improves our trust towards this huge purchase.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Made our first time buying a home easy!
- Andres E.
- Verified Homebuyer
- December 30, 2020
- Perris, CA
Made our first time buying a home easy!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
get your own financing, do not finance through KB home loans, it was a horrendous experience
- Anonymous
- Verified Homebuyer
- December 28, 2020
- Saint Cloud, FL
The KB home sales office staff, building superintendent and warranty personnel were excellent. very caring and personable.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
KB Home - My experience was great.
- Calandra M.
- Verified Homebuyer
- December 25, 2020
- Porter, TX
My experience was great. I’m loving my new home. It’s so comfy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great communication and options!
- Veronica M.
- Verified Homebuyer
- December 23, 2020
- Bradenton, FL
We were very pleased with the homebuying process. We loved going to the design center to "dress up" our home, and the array of options was awesome. We also loved our construction site supervisor who was wonderful with communication and addressing small touch ups. Ultimately, we love our new home! The only thing that took us aback was how price increases can occur unexpectedly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - all is what to be expected
- Marcus C.
- Verified Homebuyer
- December 23, 2020
- Las Vegas, NV
all is what to be expected
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
Great superintendent not so great sales people
- Anonymous
- Verified Homebuyer
- December 23, 2020
- Glendale, AZ
Overall, the buying experience left a little to be desired. We had multiple salespeople and none of them were top notch. The individual that we met with in the design studio was great. The design studio could of had more options but overall still made some good picks. Our superintendent was awesome and very helpful. He made our home buying experience better than anyone else we dealt with. If we had to go back, we are not sure we would purchase from KB again, but we do love our home. Gave them 4 stars because our superintendent made up for other areas that were lacking.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
Home loan
- Donald T.
- Verified Homebuyer
- December 23, 2020
- Las Vegas, NV
The home loan people were horrible. I wanted to back out based off of their issues but my realities talked me out of it. I like the house but you really should restructure your home loan people. It’s like they have no idea what they are doing and ask for the same thing multiple times through multiple people or they wait till last minute to ask for something that they should’ve known they’d need months prior. I will never use your in house lender again it wasn’t worth the headache. If it wasn’t for the Superintendent I’m currently working with I would give you all 1 Star. Thank him he ...
KB Home responded:
Hello Donald, thank you for your feedback. We are sorry for your frustration with K.B.H.S , please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to look into any concerns. –James
Total Score 1
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Great experience of purchasing house
- Xian W.
- Verified Homebuyer
- December 23, 2020
- San Jose, CA
Great experience of purchasing house
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We love our new home.
- Elmus B.
- Verified Homebuyer
- December 22, 2020
- Houston, TX
We love our new home.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Great help from great people
- Gabriel L.
- Verified Homebuyer
- December 22, 2020
- Aurora, CO
Very satisfied with everything
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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