KB Home Reviews

very bad services waiting for 2 months and still waiting. very unprofessional staff, I do not recommend KB. I regret buying the house with KB

DO NOT BUY a KB HOME!!!!!!

Your interior painting is very badly

Don't close till all issues are resolved

First time home buyer here and we were duped. Had multiple construction issues (wrong windows, plumbing issues, foundation not level, flooring issues, doorknobs falling off, cracked windows, windows off track) all in the first week of moving in. Customer service rep told us we were being unreasonable and then superintendent took over customer service and supervising construction. Horrible idea. You have to email and call and chase to get anyone to acknowledge your issues. Then you have to allow the same people who messed it up the first time to come back and mess it up again. Will never buy KB home again. Do your research because I wish I would have. ... More

Since I bought the house I still don’t have my garage key I called many times but nobody cares. I noticed some missing stuff nobody cares . I have a very bad experience with kb . The seller was the best one MR Severo

This has been the worst experience! As a first time home buyer, I would have never expected to have gone through such poor construction and customer service as I’ve experienced. I definitely don’t feel I’ve received the value of a $300,000 home. We’ve had nothing but one complication after another and it all started within the first 24 hours of moving in when we had a small flood in our laundry room because a pipe was disconnected. Then after that they discovered another one disconnected in the main sewer drain. In total my yard was dug up three times in three weeks to fix problems that should have been caught during inspections. I’ve had electrical issues, drainage, incomplete tile issues, paint issues, sink holes, and the list goes on and on. I don’t feel my foundation is safe! KB Homes took away all the joy of my first home purchase. I’ve reached out several times for someone at corporate to contact me. Why me? Why my house? Why so many issues? I still have so many problems. The work is so sloppy! Just devastating! ... More

We had high hopes in the very beginning, but after KB got our non refundable $5000 things changed. We were treated rudely and couldn’t get straight answers for anything. After moving in we’ve had one problem after another. It doesn’t seem like anything can go smoothly. We’ve had someone out about our flooring 4 times and are still having major issues. KB told us in the buying process that they stand behind their build and products, but we’re feeling very letdown. We’ve had many issues with many !! Things some have been resolved and some haven’t.

I would stay clear from KB Home in Madera County CA because it doesn’t make sense to buy a new home that have so many damaged and missing items. I bought the top model and paid a lot for a lot of upgrades items, but a lot of it are damaged and are still missing. It’s a very aggravating new home buying experience. In light of this, maybe KB Home is different in different counties/states, but it’s very bad in Madera County CA thats for sure.

Very poor workmanship noticed across different areas of home. Home looks new, but feeling is old becuase of numerous issued noticed after we moved in. It has been over 2 months since we closed Escrow, but warrany folks have been unable to resolve all issues. Issues that have been resolved were not done on a timely manner either. I truely feel that there was a lack of supervising from KB Home during the time home was buiilt resulted, due to which all the messy situations wr are going through now.

Terrible experience. Terrible customer service

We have had a horrible experience and would not recommend using KB. Even after moving in, we still have so many issues that are taking forever to be addressed. We were told that any defects would be fixed within three days of our New Home Orientation, but here we sit about two months later and are still waiting for so many issues to still be fixed. Most of the issues are around sloppy work and cutting corners. Whoever worked on our house clearly doesn't have any pride in workmanship, and just rushed through their jobs hoping no one would complain. It is extremely disappointing to buy a new home in this condition, and is even more disappointing that they are taking so long to make things right. ... More

Horrible customer service from the construction Department warranty department sales man have no information On the rules and regulation of when you buy this home for the Hoa knows nothing about the construction just all-around horrible.

They weren't worth a crap. This is my opinion which I am entitiled to. Poor construction. Poor quality of work and resolving problems. Slow in making repairs. They didn't show us how to operate water, air conditioning systems (poor orientation). Failed to mention we were close to a chicken farm, which stinks at times. This only positive thing is they do communicate good with us. But actions spreak louder than words. We would never recomend KB Home to our worst enemy. The HOA is a nightmare to deal with. We will be selling ASAP.

Excited to buy a new home again with KB since first experience was unforgettable however it was the worse experience ever. Beginning was all good and sweet but the ending was a nightmare. From Walk through to after service was unprofessional and unacceptable.

Poor quality materials, lack of craftsmanship, slow response, unwillingness to take responsibility for issues brought to builders attention.

Doesn't worth the price. Bad service. won't buy KB home's house again.

Really Had a bad experience with the KB home builder. There was an issue in my AC unit and drywall cracked in the living area. While on final day closing we collected keys directly from Austin Tile and we didn’t set the temperature to 69 inside the house. In return the builder is blaming us you are responsible to your house. After closing I never been at the house, then how can I responsible. It’s their responsibility to set every thing properly and currently when submitting keys to Owner. And how can they expect the Owners has to move when there was a drywall cracked in the living room. We closed in mid September and planned to move on 1st week of October, then got to know there was a cracks in drywall. But still the builder saying we have to move and it’s our fault. I felt really irritated and had a very bad experience after closing the house. Before closing they were like making fast to close immediately and now they literally took one month to fix that issue and saying if it happens again we need to pay for all the expenses. Really very bad Experience!!!!! ... More

KB Home provided the worst home buying experience a builder could give. The workmanship is horrible (still having the house fix after 2 months of being closed) and even the pending items list at closing is still pending. I was given the wrong cooktop twice and I am still waiting on my new one. Holes on the wall, showers leaking, doors in bad condition, door knobs falling off, outdoor panels popping up, painting pealing, electricity problems, to name a few. Most of it has been blamed on COVID, but COVID cannot be faulted for bad workmanship. I was told that other buyers are going through the same experience (how is that making the situation better?). I had to spend money to live in a Airbnb for almost 2 months because they were not being honest with the information. With the unnecessary money I spent, I could have put another down payment for another house or bought furniture and pay at least 3-4 months on my mortgage. I was left homeless with my family and I was the one that ended up with all the expenses. Will never recommend, I do not like the community, and unfortunately I do not like my house due to the experience KB Home made me go through. ... More

Bad experience with the new home buying

Expect delays. Expect miscommunication. Expect issues with the build.

The sales department pressured the construction team to meet an end of quarter deadline to boost their sales for the quarter. We closed on 8/31/21. THE HOUSE WAS NOT COMPLETED!!! There were major punch items like large holes (12'x9") cut into the wall to access the HVAC unit that was not repaired, cabinets were still being completed while we were waiting for utility companies days after closing. Home was "cleaned" before home was "complete" leaving grit and dust all over the floors and countertops and plenty of dirt on the carpets. The communication from the mortgage representative was non-existent. We dealt mainly with his assistant who repetitively asked for the same information over and over. I had to call the mortgage broker inside our 30 day window from closing about our 30 day rate lock, he never tried to reach us. ... More

DON'T BUY KB! YOU WILL NEED TO FIX AND REMODEL YOUR ENTIRE HOUSE AFTER CLOSING. CHEAP MATERIAL! WORKERS DON'T CARE HOW THEY INSTALL APPLIANCES. I CLOSE MY HOUSE ON AUGUST 31ST, 2021 AND TILL TODAY MY OVEN DOESN'T WORK, MY DISHWASHER, AND THE I CAN CONTINUE...

Field supervisor Kelly has made promises and did not and still have not replied to any of my concerning problems

This company is manned by inept people who does not car about quality of service they provide. They are very unwilling to follow up on issues after closing.