KB Home Reviews

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My experience with KB Homes was terrible from the start and continued to be bad through owning the home. Even after I finally was able to move in, there are multiple construction issues that weren't addressed. I like the floor plan of my home, but would not recommend KB Homes to anyone.

This whole home buying process through kb homes was ridiculous! This was by far the WORST homebuying experience ever! I have had 3 homes built, and we'll just say this pales by comparison!

The entire experience was/is horrible. From the start a salesperson giving wrong information about home options & solar programs, sales/customer service people not showing up to home walk through appointments, to multiple building delays. After a 11 month wait l moved in & it took five weeks to gain access to my mailbox. Not to mention, after two appraisals the house still came in almost $30k under the purchase price. Highly recommend using another builder.

To many issues with the house. From plumbing, bathrooms, kitchen ans the list keeps going on.

Not worth your energy, hard earn money and investment. Very unprofessional employees FROM THE TOP TO THE BOTTOM, LOTS OF ISSUES WITH THE QUALITY OF WORK AND CHEAP MATERIALS USED, they try to fix the botched jobs they initially created but then create more work and more issues, Extremely unhappy with my 3016 square foot home, they also lack of empathy towards the new home owners. I WILL NEVER RECOMMEND KB HOME BUILDER. unfortunately they ruined what was suppose to be the best experience for my family on building a New home. KBhome Lake Lucerne gets zero stars. RUN!!!!

Horrible Experience with this company

There were so many issues we found after we moved in. Major plumbing issue they have not fixed almost two months after we moved in. Two downstairs toilets overflowed first week we moved in, plumber found the underground pipe connection issue. I purchased brand news homes many times in the past, I never experienced so many issues in the past. We had total 8 families from our phase to move in around the same time, every single family experienced the same. KB hired the cheapest contractors or staff to build their homes. there were so many incomplete jobs we found after we moved in. I don’t know how did they perform their basic QC, damaged cabinets, missing closet’s cover, bath towel handing rack, non-operational Owen, missing French door and storage baseboards, window’s frames, gap on kitchen panel doors, gap on upgraded master bathroom’s counter top, uneven and unfinished wall paint, un-functioned garage door light, unfinished garage door floor…too many to list. We emailed the repair list to the builder, they couldn’t complete fixing the issues two months after we moved in. Very disappointed to spend so much money to purchase the home from KB in Irvine. You can come to my neighborhood and knock any family’s door, they will share the same experience and gave you a long repair list. ... More

dishonest and lack of knowledge

Absolutely the worst home building experience I have ever had. Overpromised and underdelivered, untrustworthy and unresponsive staff, poor workmanship. I closed in May and still haven’t gotten to finished product.

I am an Army Veteran and have been saving up for years to make a down payment on this house so I could move back to my hometown. Me and my girlfriend were very excited for our first home together. It didn’t take long for our excitement to turn into disgust. On the day of closing, many things throughout the house were unfinished or VERY poorly put together. The house was filthy and there was still construction waste/debris in the yard and garage. The sod that they put in was already half dead because it had been sitting on pallets for over a week, and after it was laid (around April 23rd) it remained unwatered for two weeks due to irrigation not functioning. It is now 7/9/21 and the sod still has yet to recover. It is embarrassing because their poor craftsmanship makes me look like I can’t care for a yard. The garage door did not function due to improper install, the front door and garage access door seals fit incorrectly, letting pests in. I have already had to deal with black widows. Before closing (April 27th) there were multiple light fixtures with no lightbulbs. I have been asking for the proper Edison light bulbs since closing and still don’t have them. The upgraded kitchen cabinets have a horrible finish, and I have been waiting since closing to receive new cabinet doors. The upgraded granite countertops had scratches and were covered in dried sealant. The luxury vinyl plank is damaged in multiple places and completely buckled in a 4’x4’ area, and buckled in many other spots. The “flooring company” Classic Floors” has been out 3 times now to attempt to repair the floors. All three times, they did not bring enough material, and damaged more planks AND my property in the process. I am still waiting for a finished floor (7/9/21) Many of the interior doors are damaged, and I am still waiting for replacements. There are lumps under the carpet throughout the carpeted rooms, and they left the tack strip to where you can step on it through the carpet. The driveway edges are already cracking and crumbling for no reason. The lot is improperly graded, causing standing water to pool up at the base of the foundation. I can’t even mow my side yard because it has had standing water for over a month. These are only a few examples. Customer service and construction are very slow to respond to issues. I closed on 4/27 and it is now 7/9 and not even half of the issues have been resolved. The overall lack of craftsmanship, communication, care, and false promises makes me 100% regret buying from KB. You would think that maybe a veteran finally returning home would get better treatment than this. As it stands now, I openly recommend everybody I talk to, as well as you reading this, to STAY AWAY FROM KB HOME!!!!! And if you don’t, be sure to have plenty of time to waste, because you will constantly have contractors coming out to your house to make “repairs”. If KB is reading this, I’m sure you know who I am. Please feel free to reach out to me. ... More

Financing officer is a turboWhat Kehinde super attendant told me fix the one weeks take it two months to fix it

Completely horrible experience. No one reached out to you when you complain. No matter how respectful and understanding you have been.

Save yourself the heartache and look elsewhere. Workmanship is poor and sloppy. Never knew we would have so many issues with our brand new home. The community is great which is the only redeeming quality. It’s just unfortunate the home quality does not reflect the price you pay.

At the pooring of the cement I realized they were building the wrong house. When I told the sales person. He took me to the Model the Kingsley to show me it was the right model only FLIPPED!!! WHAT PART OF I WANT MY HOUSE TO LOOK JUST LIKE THIS!!! His reply was "No two houses look the same and does it really Matter? YES IT DOES. 2) The kitchen was smaller. I asked for the gourment Kitchen the sales person didn't know KBHome offered it. If he had he should of told me the kitchen would be smoller. Then he asked me if I wanted a 10 or 12 foot ceiling I said 10 thniking the celing was going to look the same as the model. I said I wanted my house to look exactly like the model. THIS WAS MY DREAM HOME THE HOME I WAS GOING TO SPEND THE BETTER TIME OF MY LIFE IN AND KBHOME TOOK NO RESPONSIBILITY FOR ALL THE WRONG THINGS. THEY BLAMED ME FOR INITALING THE SHOWROOM PRINTOUT WITH THE FLOOR PLAN ON IT. HAD I KNOWN THE FLOOR PLAN WAS DIFFERENT I WOULD HAVE QUESTION IT. I WAS THERE TO PICK OUT UP GRADES NOT TO SEE IF THEY CHANGED THE FLOOR PLAN. KBHOME TOOK NO RESPONSILBILITY. THEY MADE ME BUY THE HOME SAYING I WOULD MAKE MORE MONEY SELLING IT. THAT WASN'T THE POINT. I DIDN'T HAVE MY HOME BUILD TO TURN AROUND A SELL IT. NOW I AM HOMELESS AND LIVING WITH MY DAUGHTER UNTIL I FIND A NEW HOME IN TN. I AM DISABLE ON SSD AND A SMAILL RETIREMENT. THE CDD CHARGES ARE OUTRAGOUS. I WAS TOLD NOT TO WORRY IT COMES OUT OF MY TAXES. IT WOULD HAVE BOUGHT MY TAXES OVER 5,000.00 A YEAR NOT INCLUDING HOA FEE'S. THEY SAY THEY WANT THE CUSTOMERS HAPPY. I AM FAR FROM HAPPY ... More

My previous review detailing my displeasure with our home was rejected for “legally sensitive content,” without specifying what (if any) it applies to, so unfortunately maybe this is generic enough: KB Homes representatives often paid little attention to detail, communicated poorly, did subpar work, and doesn’t ensure that alcohol isn’t present at construction sites.

I can't say kb in general, but definitely the people running the show in the neighborhood where my home was built . The worst workmanship I have ever seen..... Like there are so many problems with this home I wish I could give it back. The people they contract with are not professional in anyway. So many corners cut, my slab was jack hammered open 3 times because they did the plumbing wrong ... I could go on and on . Stay away from KB homes.

Very bad experience with KB home, not a recommended builder.

As soon as you buy your home nobody replies to any of your questions or concerns.

Too bad too late

The services I received was extremely unacceptable. Mistakes continued to happen not on my end but the sales office and design center. And everyone is extremely slow at handling issues. I have had to write several emails and make several phone calls for issues that are still not resolved. No one takes responsibility for the mistakes made and you bounced around. I would say if have a choice to pick a builder do not pick KB homes. I was also manipulated in giving a first good review that all of my homes issues would be resolved. After my review never heard from anyone again.

We closed 2 months ago. Much of our original punch list is still not repaired. The ceilings in 2 rooms began to sag. They've come in twice, ripped ceilings down leaving us without access to the master bedroom and living room/ kitchen. Ceiling is still not right, lights are removed, crown molding removed and damaged. And they have not shown up the last 2 days when they were scheduled, so I'm left without full access to my master bedroom. "I had an emergency at another location" and "I'm swamped, I couldn't get there today", after being told by the regional construction manager my home was a priority. I'd hate to see how they treat someone who's not a priority. ... More

Post my 30 day survey. It speaks volumes!

Very poor workmanship and customer service.

My main issue was when things went wrong, on more than one occasion, KB failed to escalate and get resolution. Would not recommend.