Skip main navigation

KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Beautiful, quality homes

  • Ahmed A.
  • Verified Homebuyer
  • December 10, 2020
  • Las Vegas, NV

Excellent sales staff, design consultant, and construction superintendent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Jesse was very helpful and made it a great experience for me.

  • Carmen G.
  • Verified Homebuyer
  • December 10, 2020
  • Ormond Beach, FL

Jesse was very helpful and made it a great experience for me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The whole team was so quick with responses and overall had great communication with our wants and needs.

  • Elly L.
  • Verified Homebuyer
  • December 10, 2020
  • Redlands, CA

The whole team made our first home buying experience incredible! I felt empowered and confident with the decisions I made because everyone was gracious enough to support us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very happy with the final outcome and the follow through.

  • Rene K.
  • Verified Homebuyer
  • December 09, 2020
  • Las Vegas, NV

Very happy with the final outcome and the follow through.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

High quality construction

  • Anonymous
  • Verified Homebuyer
  • December 09, 2020
  • Mesa, AZ

I am pleased with the quality of construction with our KB Home. The materials and workmanship are first class. The entire buying and construction process was pleasant. The community is well planned. When selecting a lot, asked about the floor plans of the homes on either side of yours. On one side of our house, our living room windows looks directly into our neighbor’s living room windows. This could have been avoided during the lot selection process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful Home and Great Value!

  • Hector F.
  • Verified Homebuyer
  • December 09, 2020
  • Santa Paula, CA

KB Homes has build and designed our perfect home! The buying process was great! Unfortunately a couple of times the superintendent of the build missed to set up the walkthroughs during construction. We did do one walkthrough prior to the flooring being installed. Beautiful home! As with all new builds a lot of little details that needed attention but builder is addressing all of them graciously.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Quick response to issues

  • Joseph G.
  • Verified Homebuyer
  • December 09, 2020
  • Las Vegas, NV

Space between homes to close

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Over experience was great

  • Angelo H.
  • Verified Homebuyer
  • December 09, 2020
  • Santa Paula, CA

Superstars: John Hale was our initial processor and did an amazing job explaining the process. Always followed up. Thank you Becky our lending officer did an amazing job! Thank you for giving us clarity Charlie our superintendent was very kind and made us feel that we were very important.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall great experience buying a home with KB

  • Benjamin H.
  • Verified Homebuyer
  • December 09, 2020
  • Castle Pines, CO

Overall great experience buying a home with KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great staff and great service. Trish R. was very responsive, I told her what we were looking for and when he became available she reached out to me.

  • Schmanisky P.
  • Verified Homebuyer
  • December 09, 2020
  • Houston, TX

Trish our Sales rep was excellent. She was therre to answer any questions we had day, night and weekends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It is very great experience to purchase my home, thanks

  • Yun H.
  • Verified Homebuyer
  • December 09, 2020
  • Irvine, CA

It is very great experience to purchase my home, thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great lot size of the home

  • Ivan M.
  • Verified Homebuyer
  • December 08, 2020
  • San Jacinto, CA

Great lot size of the home

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

KB Home - The service and quality is great.

  • Chih T.
  • Verified Homebuyer
  • December 08, 2020
  • Allen, TX

The service and quality is great. If the design studio could provide 3D preview that will be great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I was greatly pleased with my home buying experience!

  • Alan M.
  • Verified Homebuyer
  • December 08, 2020
  • Spanaway, WA

I was greatly pleased with my home buying experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Worse experience ever, never again with kB home

  • Juliet A.
  • Verified Homebuyer
  • December 08, 2020
  • Jacksonville, FL

Worse experience ever, never again with kB home

KB Home responded:
Hi, Juliet, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

KB Home - KB made this experience very simple for us.

  • Eboni H.
  • Verified Homebuyer
  • December 08, 2020
  • Manor, TX

KB made this experience very simple for us. We are in love with our home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professional service

  • Marianne D.
  • Verified Homebuyer
  • December 08, 2020
  • Jacksonville, FL

Very professional and courteous service, answered all our questions and responsive to any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The team was great

  • Jerry F.
  • Verified Homebuyer
  • December 08, 2020
  • Spring Valley, CA

The responsiveness of the team was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great options at reasonable prices

  • Anonymous
  • Verified Homebuyer
  • December 08, 2020
  • Santa Paula, CA

Great options at reasonable prices

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - The sales staff and builder were both attentive and knowledgeable

  • Rose P.
  • Verified Homebuyer
  • December 08, 2020
  • Clermont, FL

The sales staff and builder were both attentive and knowledgeable

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Builder was great himself.

  • Anonymous
  • Verified Homebuyer
  • December 08, 2020
  • Katy, TX

The “brand new” home as well as the whole process was rushed and not completed by the time we were moved in. It took longer than expected to build the home as well which made this process a little frustrating. The house looks nice though given everything else.

KB Home responded:
Hi, This sounds frustrating for you and I’d like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into these concerns you have mentioned. -Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

KB Home - Affordable housing and the location was great and convenient!

  • Joselito M.
  • Verified Homebuyer
  • December 08, 2020
  • Victorville, CA

Affordable housing and the location was great and convenient! Close to everything!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

consistent communication

  • Jennifer B.
  • Verified Homebuyer
  • December 08, 2020
  • Porter, TX

was always updating me for every detail through out the process, all the way from the sales team, to construction manager they were always keeping me informed on updates and making sure everything was done on time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great crew who worked on our home in Uhland, Tx

  • Anonymous
  • Verified Homebuyer
  • December 08, 2020
  • Uhland, TX

Great crew who worked on our home in Uhland, Tx

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Very happy to be living in a KB home

  • Anonymous
  • Verified Homebuyer
  • December 08, 2020
  • Aurora, CO

Very happy to be living in a KB home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5