KB Home Reviews

I have a few issues that have been identified, but it's not fair to comment due to the covid-19 state that we are in. I've been advised that only emergency issues will be attended to. That being said, I can't honestly comment on what they can't do. Until I know what they would do with my outstanding concerns. These are only preliminary responses, but not final.

In short, good experience with KB, the service, responsiveness. Would recommend the team and ease of doing business anytime. From a value and workmanship perspective, I think they are mediocre; some paper-thin walls (sound), rushed finishes, carpet tags and bolts missing (though again, good service to fix). I think value (price) is ok for the Bay Area. But for the $ I would expect better materials.

Sales great, home is build well good value for price. However, coordinating follow up to resolve issues needs attention. Coordinator for this project does not communicate of complete followup timely. This can be very frustrating.

I was given a couple of closing dates. May be a lack of communication

Have had multiple customer service requests to be fixed after closing, however KB seems to be very responsive to those requests to get them resolved. Windows replaced. Still waiting call from company for Microwave to be replaced, stove clips to be installed (Customer service turned it over to appliance company as of 2 days ago), cabinet door replacement and a few door/drawer fixes scheduled Dec 31.

The Loan process was a nightmare

Its not so bad experience with KB. The sales, mortgage teams could be better with communication and providing more options on home loans. The design center experience is good. Most of the options we choose are basic and which can be included with the home by default thereby adding more value to the purchase

You need to just follow up with them to be able to know the status on where you at.

5 Different closing dates.Not a good experience.

Be careful when buying one of these houses. The KB reps will do everything in their power to let you know that issues discovered during a house inspection is typical and not something they can fix. There warranty phone number and email is also not reliable and they say they will respond in 24 hours but that has not happened on multiple occasions. In fact, it requires multiple time to call and follow-up with them. Buyers beware.

The process was pretty simple and the timeline that was provided for our new bill to be finished was accurate. The sales office was always accommodating and welcoming, and honest about different questions we had including upgrades. Once the final walk-through was complete and we moved in, that’s when he realize the quality of work and craftsmanship left much to be desired. Overall, we felt slightly disappointed after moving into our new home. However, these are usually single-family starter homes so somewhat to be expected.

Good job! Keep up the good work!

1. Make sure you look at the model / plan before purchase. This detached home come with neighborhood's air-condition sit inside your back yard and the air blow into your living room sidedoor when the AC is on. 2. They do an unnecessary plant/tree on the sideway to backyard where a paveway is needed instead for trash can to pull into backyard. Because of the plant/tree, there is $200 cost to submit to HOA for review just to remove the plant/tree and add out of pocket to add paveway. 3. Don't sign any closing document until they fix all the issues during walkthrough. Also, make sure it is all clean. I just realized how dusty the cabinet, closet, and floor is until I move it. The window is dirty from the paint as well. Overall, it is not a good experience especially for new home where you expect everything is good when you move it. ... More

We have several ongoing issues in addition to the many, some resolved, experienced. In no particular order: 1) We purchased two ceiling fan presides that were suppose to work off of two wall switches. However, only one switch works and the other is dead (times two). KB electrician blamed us for getting a ceiling fan that he said was not compatible with two switches. That is nonsense as ALL ceiling fans come wired liked the ones we bought. So we paid for something that doesn’t function. 2) We were told that the homes on either side of us and the three behind us would not have the same color scheme. The house directly behind us is identical in color to ours and the one next to that is very similar in color to ours. Not happy with the talk and no enforcement. And it looks stupid with two homes exactly the same color next to each other. Very upset. 3) The sod on the right side of the house as you look at it didn’t take and is dead and looks bad 1 1/2 months in. No effort was made to initially lay the sod on flat ground as the lumps in the sod are everywhere. You should roll over the sod to flatten it and the ground at the time of installation. 4) It has been 1 1/2 months and the coating is coming off the black cabinet handles and you can see silver. That coating is so thin and cheap. 5) The cement has cracked on the sidewalk already. 6) The interior primary bathroom door is difficult to close as it is not aligned properly. 7) The primary bathroom shower drip pan is not centered on the plumbing opening and you can feel the screws from the protective plate with your feet because they are screwed in to nothing. 8) The area to put the modem and router is so incredibly inconvenient. The devices do not fit in the opening and closing the door is difficult. 9) There are chips and holes in many places in the foundation thinset covering. Bugs, moisture, etc., can easily penetrate and get into the foundation. 10) The floor appears to be unlevel in spots as we are finding that we have to adjust chair and furniture legs that we did not have to do in our prior house. Quite frankly, I have another ten issues at least but am tired of typing. And I haven’t mentioned the bad attitude our first builder, Terry, had that really spoiled this whole experience. We are not 100% satisfied and don’t believe that is the KB goal. Sounds nice though huh? ... More

Made me pay my upgrades before house closing at design studio after I was already locked into a contract with an earnest deposit. I think kb could’ve done a better job at making that clear ahead of signing contract. Typically including on my prior kb purchase if your purchase amount is higher than your prequal you come in with the difference at closing not before closing on your home. Also, Has a lot of issues with minor things that were not addressed promptly and still waiting on certain things to be addressed in the home.

KB needs to improve pre contracting briefs for perspective clients concerning the loan process (impacts because of fannie mae and freddie mac requirements). Sub contractors neee to take their time and build a quality product, clean up job sites and no alcohol should be permitted on job sites. Our home had many flaws that required correction prior to closing.

It sounds like you're experiencing issues with low-quality materials and inadequate plumbing in your new home. The small pipes leading to low water pressure can be a significant inconvenience. the sales team is being helpful and help in the buys process which I greatly appreciated.

Hard to rank value. There are many things we love about the home but they all came at a price. Construction seems to be solid. Appliances were not installed well. Some big issues going on now with infrastructure in the neighborhood which is unnerving. We will see how it all works out.

Sales team were courteous, polite and responsive. Design Center was ok. Construction Superintendent was fair, at best. I was a cash buyer. No special interest rate, incentive or promotional allowance for me even though most buyers got something. I was promised an $8000 design center credit for paying cash but it was taken away less than 24 hours later because you guys had an overnight price increase and I switched from financing to cash the very next day after signing my purchase agreement. It was handled wrong by your staff. Your sales agent suggested we write the purchase agreement for financing as I was undecided as I could always switch to cash if I decided to. The very next day I decided I’d pay cash and take the $8000 studio credit…. And all the sudden that credit was no longer available. That was wrong and I will not recommend KB to anyone because of it. Some design center choices were very limited and the option prices were excessive. But, it was convenient one-stop shopping. The inability to even have my closet shelves installed a little higher or lower was irritating. Not having input on what $5 plants got stuck in my front yard was disappointing. KB has a successful formula and cranks out thousands of homes with their system. But, homeowners would probably like to see a little more flexibility from the builder. The finished neighborhood is not that nice. Perhaps KB should charge an extra $500 but provide nicer front yard landscaping. Optional pavers, side yard and backyard landscaping packages would provide a more consistent look and a nicer neighborhood thus making for a better finished product. ... More

Not to happy with my purchase I been ask to give you a great review and not so happy about my purchase Still issues aren’t resolved

Having asthma and allergies to pollen I had in my Sales Contract not to plant any trees or shrubs that produce pollen. Construction supervisor has continually promised o supply me with the plants he had landscaper plant in my front yard months ago. I have continually requested this info to no avail. He keeps saying he’ll request it and forward to me. I need the info to verify they don’t produce pollen, and also to care and maintain the plants. He never follows up on my numerous requests and I’m really frustrated with his non-responsiveness.

The new home was reviewed & things pointed out that needed fixed. Painting not completed, saw marks in siding, floors not clean & needed acid washed after moving in. Screws missing out of hinges. Furnace filter up side down. Over all not cleaned. Light dim & flickering in bathroom. So while I was gone getting more of our belongings the superintendent RJ bribed my wife with giving him 10’s across the board & he would give us a glass front door. When I did not give all 10’s he would not give her the door. He did nothing for us except to fix the things that was needed & their responsibility. The only thing RJ did was painted our porchs. The other guy (Superintendent) that was here during our guy gone had our fans place in & placed garage door openers in do to the mix up with not able to sign while we were there in Florida. Bribery is not the way to do business when you want a bouns from your company because of an Evaluation, that only had fact in it!! ... More

Everything was great initially, but the financial part could have been better. The people from KBHS (Loan) worked like they didn't know exactly what they were doing, and in the end, I lost money and time because of them. When I asked for help because I had problems because of them, the manager answered, "It is what it is, and I had to see how to solve my problems." when we finished closing, all the promises made by the project manager of a second walk after the 30 days, nothing, I am still waiting, there are some details in the house that I had reported, and I don't receive any answer. In conclusion, everything was excellent in the sales part, but in the financial, you better save some money and work with other lenders and don't believe in all the promises by the construction part because at the end, when you are done with the closing, they forget about you. ... More

Shoddy construction and materials issues

I am happy to finally be in our home. KB Homes, you may have over promised and under delivered. The sales reps are great. The home studio was nice but did not give all details of available options. When we received the final product (our house), there were several construction issues that we were expected to identify. It's clear to see that KB Homes uses random contractors to complete their builds. This is an area that I would caution buyers to be aware of when dealing with KB Homes.