KB Home Reviews

Don, our customer rep for resolving issues after we moved in, has been great in helping us fix issues that we find.

The whole experience from beginning to the end was awesome and done precisely.

Love our new home! Steve and Ramón have been awesome in making sure we’re satisfied!

Work hard and communicated well.

KB helped every step of the way from our initial visit to the sales office, to handing over the keys. Weekly communication was great! The few minor things we did find wrong when we first moved in, were repaired quickly.

More design process when building a new home.

Great customer service !!!

I’m pleased with the process.

would recommend

KB Homes was great. From the very beginning they were very transparent with everything, costs, work that was pending, etc. We went ahead and got an inspection although it was not needed and KB Homes honored all of the work we requested from the inspection and post work as well. Their financing team was on it, they didn't skip a day in trying to get us into our new home. The best part about financing with them was better rates, deals, and guidance on a lot of programs. Keep in mind, new homes stilll have to sit so there will be minor defects here and there but nothing that that won't take care of. ... More

Thank you

Enjoyed the whole transaction from buying to move-in.

What a customer service

All around great service

I love The design of the house that I bought .the Salesman Marcus in bastrop helped me to fill out my paper forms to get the house ..amazing..

great customer service

I closed on the house in June and there have been so many issues. The week after I closed they wiped out all of my property on the left side of my house. My A/C had to be braced into my siding and propped on 2 x4's to provide additional support. The A/C lines were damaged and leaking, the house siding and foundation had chunks removed by the bulldozer and the window wells were knocked loose. They had to re compact my soil, which they did after my landscaping had already been replaced. I am still waiting on the siding repairs. Due to the inconvenience, I was told by the VP they would pay for the installation of my fence, which had to be delayed. I provided a copy of the fence contract and the total amount and they sent me a check for the deposit....not the fence. Additionally, I receive all of the runoff from my neighbors behind me. Twice, my backyard has been completely flooded. I was told this would be remedied once landscaping was in, but after landscaping, I still receive the runoff. The VP told me in June he would check into it and I never heard from him again. When my irrigation system was installed, it leaked for a month. Initially when I reported it, I was told someone would be out the next morning. After the morning went by, warranty retrieved someone, who told me I was over watering and left! I had to step out of my house and flag the PM down. The valve was full of rocks, so he replaced it. More days go by and I stepped into my soil (where my lawn should be) and I sunk a foot. I reported the irrigation was still leaking on Wednesday and on Tuesday they came to prep for sod and I told them the irrigation was still leaking and the backyard was mud. At that time, I learned all 4 valves were full of rock (even the one replaced). They cleaned out the gravel and left. The next day, I see the irrigation is still leaking. They looked and said it was fine and left. After a few e-mail exchanges and providing pictures of proof, they replaced the valve and flushed the system. During all of this, my basement floor cracked and had moisture coming up through the cracks. Warranty's response was cracks in the basement floor should be expected. Through irrigation and partial landscape installation over a month ago, my fence was damaged in several places. Warranty says they will fix it. My furnace has been repaired twice, which they did respond quickly to. My shower floor slopes away from the drain (this was reported in my 30 day inspection) and not yet fixed. Due to the irrigation issues, I still have not had sod put in. I was told someone would be out to prep late last week, but that hasn't happened yet. Scratched mirrors, glass, and counter tops were all addressed quickly. This is the 3rd new home I have purchased and I have never experienced anything like this from other builders. I recommend doing your research. If I would have been more thorough, I would not have purchased this home. Since having these problems, I am now aware of other KB Home buyers that have drainage issues. Not only in my subdivision, but in others as well. ... More

A truly memorable experience, from the first step to the last. We loved watching our home being built!

I don't know if the workmanship went down because of the Covid19 and we ended up with 3 different contractors working on our house. We did not get many chance to walk the house until then end. We had brought up some issues and was told it was part of the build. I had also pointed out some stuff to be fixed in our final walk and because the walk was the afternoon before the signing I could not verify that they were not fixed. We had to rush the closing because of the pandemic because there were so many uncertainties and felt like we were threatened to cancel the sale if we did not do certain things. It actually was an awful experience in the end, I wish i had waited. ... More

It was so smooth that I didn’t even feel the stress of buying a new home.

I don’t know why I didn’t do this sooner! Even though COVID-19 slowed the process down slightly, I am beyond excited over my new purchase. I love my new home! I love all of the memories we’ve already began to make! My home is beautiful, and I am so proud!

Overall, great experience. A fairly easy process! A little more communication along the way would have been appreciated.

We bought our home while living in New York State. We were anxious and wondering if the builder would listen to us and correct any problems the building inspector found. They did! We are pleased with the home and would not hesitate to recommend KB.

Thanks to KB, I was able to get the home I wanted, at the price I wanted, in my dream location at the beach. I would have never been able to afford this home by purchasing a beach lot and working with a custom builder, but thanks to KB's affordability and great work, I'm living my dream life at the beach. The quality of work has been great, the issues I had were minor and to be expected on new construction. My superintendent (Matt) is so quick to respond and always makes sure anything I come across is taken care of very quickly.

Everything went smoothly, was in consistant contact with sales, build and finance thru the whole process.