KB Home Reviews

Make sure you view construction carefully. A lot of issues still with house. Some areas are not even. It’s been a month and still trying to fix issues.

Build times are longer these days. So plan on at least 9-10 months. The construction was done well and to our specifications.

Sales rep was prompt on lot and model availabilities. Design Center appointment was exciting and handled professionally, but responses after final appointment were not responded to. KB Home Loan team was great to work with and received prompt feedback. Superintendents resolve issues as fast as they can but at the mercy of the contractors. Many contractor quality and workmanship issues found during the build and after closing (aren't these supposed to be caught and fixed prior to closing!?). Unfortunately, from observations and experience so far, if you rate internal KB surveys with avg or low scores you put yourself at risk for slower to no responses to issues during your warranty period. ... More

Sales team was very attentive in answering all of my questions. Appreciate the knowledge and professionalism.

I'm very satisfied with my home.

Be ready to wait with all the C-19 issues

Communication with sales rep was difficult. Due to shortage and winter storm pushed back move in dates. Great Experience with everyone else, on the KB team. We love our home

Working with KB staff was great. Every person from sales, to studio, to construction was great. In fact, I had no complaints at all until we moved in. There are several cosmetic issues in our home which could/should have been taken care of before we closed but we were on our 7th closing date and just couldn't wait any longer. Annoying things like paint on the carpet to more significant things like large gaps between the siding and top of the windows which I've already had to address personally. The only thing keeping me from a 5 star review is the lack to attention to making every detail perfect. ... More

The home build itself is wonderful and what we asked for. The process of buying the home was the hassle. There was major communication issues with every aspect, KB reps, finance personnel, approval office, etc. There needs to be better communication to make the home buying experience with KB Home a wonderful process and experience.

Design studio being worst. Sales office and site manager and danny are the best .

When we signed to buy our home, we were told verbally that our slider would be a foot shorter and the downstairs bathroom would no have a window. However, we were not told the gutter on the back of the building would be eliminated. You may say that the salesperson didn’t tell us. Fact is, it should have been in writing all the things the models and already built homes had which would be eliminated. Nothing. We could actually sue for the shorter slider and the window and gutters if we wanted because we were buying what appeared in the model and the already completed homes.

Sales rep is very transparent. Building team is very attentive.

My overall experience with KB Home was great, they are very helpful, and they were always there to answer any questions or concerns !

the building team was and is amazing. they are the reason I recommended kb homes in the state of florida.

Overall, the quality of the build is great. Because the house is so basic, you're inclined to upgrade a bit. Decided to upgrade light fixtures in bathrooms and dining room. Big mistake. The bathroom fixtures were not centered to the sink and are closer to the wall. So much for having a design element. In addition, We were stuck getting a Lot that we didn't want, but agreed to it because we were told we could build a certain design on that lot (Farmhouse), which is the design we wanted out of the four choices. Two days later, we were told that we could no longer have the Farmhouse and that we had to have a certain style (Italian) because supposedly the plans were already submitted to the City. I feel like the plans would have had to be submitted much earlier if that were the case and that the Sales Agent must have known it was an Italian lot before telling us we could get a Farmhouse. Unfortunately, not being able to choose the style of home really messed with our experience as it's an option that is used to entice buyers to purchase with KB. The home wasn't 100% ready when we moved in, but the Superintendents (I went through 3 in the span of the 6 month build/purchase process) did follow up to make sure our concerns/questions were answered after moving in. Overall, happy with the home, not with the process. There's definitely lot of room for improvement. ... More

As a first time buyer, KB streamlined the process.

KB built our neighbors home after ours was built. They built the same model as ours with their windows all mirroring ours. The fence is lower then the windows, therefore we can see into each others homes. We have NO privacy!

My experience with the builder and Sarah was awesome. They answered every question I had and was able to assist me when needed. My 3 star rating is due to the loan officer, Sylma. As a loan officer she was not knowledgeable and very incompetent. She would give closure dates and not make her deadlines. Instead of her being honest with the changes in the closure dates she would put blame on others. I was told my closure date was changed due to waiting on meters to be installed. Once the meters were installed my closure date was changed again because she was waiting on GSFA to approve me. When I contact GSFA I was told my application was not received. Immediately after I contacted Sylma and told her what was said and who my point of contact was and only at this time she admitted to me she was not familiar with the program and had to get educated on it. Her apologies were not accepted because I had asked her before I went with KB Loan if she was knowledgeable to the program and was told yes. I forgot to mention I had given my landlord my notice to move, so I was displaced for three weeks and had stressed this to Sylma and her supervisor Steve. Both of them promised to get the paperwork done ASAP, but that didn’t happen. It took GSFA a few hours to approve my application, but it took them over three weeks to process and submit a few pages. Unacceptable! ... More

Pretty good so far. Time will tell.

We love our new home.

Overall experience was great.

Marcell, our salesman was nice in person but at times not very responsive and seemed to lack knowledge of products and building procedures. He was also rude to our agent a couple times. Once we finished that part of the process working with Joey was a far better experience. He was super responsive and went put of his way to help us and explain anything that needed to be explained. He was flexible with scheduling and didn't mknd going the extra mile.

Pretty good experience so far.

You guys can do better. KB is a big corporation. I was expecting great service and quality. I am disappointed with the whole experience. This is not my first new home I purchased.

The quality of the home overall is great! The finishing work (painting, trim work) and overall cleaning was very messy! We did a lot of work on our own to get the place in tip/top shape. As a new build we expected to move in with most everything ready to go. Our KB sales rep was very responsive and understanding.