KB Home Reviews

The process was easygoing

Work is very sloppy. Do not hear back from employees

Be careful when purchasing in this community. Many of our issues that were blue taped before closing went ignored and are still getting “fixed” 3+ months later. Lack of communication from building manager and lack of quality control. This is not our first home, nor our first KB Home, but the quality and craftsmanship has gone down. Disappointed for sure.

The house itself is beautiful and located in a great area. The quality of workmanship is decent, though the contractors sometimes leave much to be desired. Overall, we are grateful for the finished product and have enjoyed living here. However, after some time, we've noticed that certain shortcuts were taken during construction. It's important to be aware that while you'll get good value for your money, the building process tends to move quickly, and some corners may be cut by the builders.

The sales staff and design team were extremely friendly and knowledgeable. Unfortunately, KB Home management were a disappointment. We put our deposit down and paid for upgrades but had to 8 months before they started construction. The management team kept pointing fingers at others without ever keeping the buyers informed.

Overall experience was very good. Sales and financing were excellent but, there were too many constructions flaws. some of them corrected before closing others after we moved in. At the end most of them were fixed to satisfaction on an average time frame. I think there is areas that need improvement specially after sales; warranty process needs to review process workflow, that will help a lot and will make the warranty/service more reliable and reduce the frustration on owners and also KB warranty team.

Overall, a good experience in this house, they do have details to take care of, but I'm happy and thankful!

Jenine and Christian were great to work with.

A bit of a struggle to finish final punch list items.

It was pretty seamless for the most part. At a certain point in time, my on-site sales rep had been moved and there was no follow-up or redirect to a different rep who was still at the community. We kind of struggled on that aspect for a little as our only point of contact became either our Loan Officer , Tammy, who Was AMAZING, or Tony our project manager. Some questions felt like they needed to be directed to someone not even stationed at the property site any longer, and also having that sales rep presence would have helped with applying follow up to requests or inquiries made to the construction team and creating a sense of urgency to a necessary degree. In that sense there was a shortcoming from KB to not facilitate that process more seamlessly. Also, my cousin got a house down the street and was welcomed with a blanket and KB home box of other goods, we did not get so much care. Could really care less about that- however it goes back to the principle of the issue of not providing that same level of customer service and relations that we initially received and expected through out. As far as quality, every aspect has a human touch so nothing could really be perfect, however it did bother us that our studs, walls, and trusses were all framed after really heavy rain and thus made all boards muddy. Something we still see on exposed members in the garage and in the attic as well. ... More

We purchased the home and watched it being built. Interesting process and KB appeared to do a good job with that. We did have issues with things being incomplete right up to closing and then they scrambled to fix what was relatively little stuff; it was just super annoying to see (and mentioning them) these items right up to the closing walk-through. week after week. Som,e of the upgrades seem to lack bang for the buck the Gourmet kitchen just adds taller cabinets and supposedly better appliances. The lower cabinets are annoying since they do not offer drawers vs cabinets.. You find yourself on hands and knees looking for stuff. Argh.. There is little to no Smart home integration... I bought what I thought was a digital lock that ended up being a Z-Wave installation that, 2 months later, is still not working, and KB says your problem not ours. Again minor but very annoying. ... More

We bought a new home with KB in April 2025. Our sales agents were helpful, we enjoyed the design process, and overall, the home has absolutely met our standards - we love living here, both in this community and this home. However - due to a truncated closing process and some misrepresentations during the process, we were not ultimately able to use our full incentive (despite this being a huge factor in deciding to purchase the home). While it is not singularly KB's fault, we did not feel they were responsive or fair in the handling of the issue (as the loan had already closed and the home was sold), and it resulted in us losing $800 (that ended up back with KB). This soured our experience, and is something I would have liked to hear about prior to our purchase. That is the only reason for the lower marks - the home itself, and the people we worked with throughout the process, were top tier, and we're excited to live here for a long time. ... More

Other than not standing behind fixing defects, the homeowner has found one another license. Tradesman came in to perform upgrades to the home and found a defect. KB said the tradesman caused the problem. They never make mistakes

It has been over 12 weeks since we purchased the home with 6 solar panels. The sales lady told me she was going to follow up in setting up solar connection and I don’t need to do anything about it. Thus far there is no progress nor any updates despite my repeated asking. This is pretty disappointing and I find KB homes ranking worse than Beazer with regard to Solar operation.

Overall a very nice house, but some subcontractors need more oversight. For example, I have five rooms wired for ceiling fans and every room is wired differently, so have to remember what switch does what. Some windows don't close far enough for the window lock to fully engage. Windows are low-E but provide almost no sound insulation.

The overall experience purchasing the home was great. Anthony are super and Michelle are sales Rep were amazing. The problem I have is with the length of time it takes to have the warranty rep get our 10 day warranty. It has now been two months and all the problems have not been taken care of.

The ceiling it’s broken it’s no problem no good

Pretty mediocre build. Whoever you guys use for sub contractors need to be sat down and reviewed. Light switches, crooked. Toilet seats, over screwed to the point the rubber screw was stripped. Towel bars, drilled directly into the drywall. Speaker outlets on the ceiling, sprayed with wall texture. Double check areas that are low traffic to make sure it has a full coat of paint, and make sure they actually spray dry wall under places you wouldn’t think to look at first glance. Make sure your roof is sealed properly or you can get roof Rats in new developments pretty easy.

There is no clear demarcation between homes which will help to maintain. There were some extra materials in garage during home walk through but later it was taken away. I asked multiple times but no response.

They paint over the cracks on tub to cover up.

Overall, we had a good experience with KB Home. The issues we ran into were their attention to detail and execution of the final product. Many things were not followed up on, and left to be finished when we did our walk throughs. Kyle (construction) was the best one to work with, because he actually came back to address everything and is a nice person to work with. Emma in sales is tremendous and I would recommend working with her any time.

I was quite disappointed when I was told that I was not going to get any help from KB Homes with the possibility of having a rodent in an interior wall of my new home. Obviously the home was not properly sealed when being constructed to allow rodents to be able to get into the framing and drywall

There were a few bumps in the road getting our deal done, but it all worked out. I only have 2 real complaints about the build. #1, the price to add a cover over a mere 10x10 square and the price to extend the patio just 5ft is way too high. The patio cover was out of our price range, so we considered extending the patio another 5ft. But due to the building restrictions, we couldn't do that and would have to extend another 10x10, even though the price sheets gives you prices by the sqft as though you could just get a few feet added. Since we would have to get another 10x10, that priced us out of our budget. #2, the grass. Our home was built/completed in July/August, while Houston was going through a drought. As you can imagine almost ALL MY SOD WAS DOA. I was there the day it was laid, and most of the grass was already dead. Even after we moved in and I asked for replacement pieces, we were still in the drought and they just brought more half-dead sod. Since our grass isn't covered by the warranty, it would be nice to ensure everyone gets fresh/green sod. I'd rather move into a house with the yard not complete, than to move into a yard completed with dead grass. Advise to buyers, stay on top of the things that the warranty will take care of. Save your handler's number on your phone! Other than those 2 things the build process was fairly smooth..my building supervisor Michael was easily available, Darrell was also a great help at answering all my questions and easing my concerns. ... More

The home is great. we love it. It was a model home , We had to have a few things worked on for move in. This was handled very poorly, workman ship very poorly done. The worst thing we encountered was the workers building your new homes across the street have driven in my drive way with dump trucks, trash trucks , trucks loaded with bricks ..And then they have driven in my YARD , rutting my it , over my sprinklers , over 4 times with my pleading for this to stop. Have asked for help and now we are wanting my yard repaired and my drive replaced,, CAN you help. Sad part we love the area and Home .. Not your unconcern of my New home we love . ... More

The KB Home team is great, and they provide a lot more updates than I expected. However, the finish work on the construction was decent to good, but many things were missed that we had to bring up to avoid delays. The customization options are amazing, but I would like to see more sample photos of homes that picked many of the options to choose from as examples. They do not offer good photo examples currently. We had a bad experience with our mortgage originator, who provided conflicting information about closing costs which caused a one week delay during closing. The last thing I’ll say is that the backyards need to be smoothed out and actually checked for nails, screws and other supplies left behind by the construction crews because our backyard was LITTERED with this stuff, which could have injured one of our dogs during the first couple of weeks we were there. But, KB was very responsive when asked to fix these issues since they are still building homes in the area and they deserve come credit for that. ... More