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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11746 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11746 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Support

  • Luis G.
  • Verified HomeBuyer
  • October 20, 2020
  • Saint Cloud, FL

The support from all the staff through the whole process, i will recommends KB to others even others members of my family are planning to buy a KB home house too. My wife and I, we have very happy and please with our home. thank you all at KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with house

  • Anonymous
  • Verified HomeBuyer
  • October 20, 2020
  • Austin, TX

They have great design options to choose .

Total Score 4


Quality 4

Trustworthiness 0

Responsiveness 0

KB Mortgage NOT recommended

  • Luziris B.
  • Verified HomeBuyer
  • October 15, 2020
  • Prosper, TX

I’m pleased so far with the project manager and the responsiveness when I have questions and needs. On the other side the experience through the mortgage approval and closing has been the worst experience ever. The closing was pushed more than 2 weeks from the original due date because the loan processor/analyst didn’t even check the emails I sent with the documents requested until the original “day of closing”. Documents where sent multiple times. No updates whatsoever after the delay, every day was a different story or request and no “target” day to close the loan. Even the appraisal for a ...

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - It would be great if could stay a week or two to check over everything

  • Steven M.
  • Verified HomeBuyer
  • October 12, 2020
  • Jacksonville, FL

It would be great if could stay a week or two to check over everything before signing. So you can see what need to be fixed or more attention received

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Amazing Experience

  • Satwik V.
  • Verified HomeBuyer
  • October 11, 2020
  • Austin, TX

From model home tour to closing the deal kb homes and all the employees (sales, design, construction) were honest and open to any questions I had and provided best service. I am completely satisfied with my purchase and would highly recommend for anyone.

Total Score 5


Quality 5

Trustworthiness 0

Responsiveness 0

Camille customer service

  • Xaymara D.
  • Verified HomeBuyer
  • October 09, 2020
  • Mascotte, FL

Camille is awesome and very friendly. She always answered my questions. I give her 100 %

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - delivered on time

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2020
  • Austin, TX

delivered on time

Total Score 5


Quality 5

Trustworthiness 0

Responsiveness 0

Quality Home

  • Taiwo S.
  • Verified HomeBuyer
  • October 05, 2020
  • Austin, TX

Our experience with KB Homes was excellent! During a time when our world was in disarray because of the Covid-19 pandemic, KB homes prioritized our home and finished it ahead of schedule. The workmanship was of the highest caliber and the project managers kept us updated with every step of the process and delivery of our home. There was no stress involved.

Total Score 5


Quality 5

Trustworthiness 0

Responsiveness 0

KB Home - Follow the construction of your new house step by step.

  • Margarito G.
  • Verified HomeBuyer
  • September 30, 2020
  • Manor, TX

Follow the construction of your new house step by step.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Couldn't Be Happier

  • Stephen S.
  • Verified HomeBuyer
  • September 30, 2020
  • Las Vegas, NV

I love my house and I love the whole KB experience! My wife and I bought our first home through KB Homes and we love it. Quality construction, trustworthy te, quick responsiveness to issues. The only thing I don't recommend doing is using their insurance company. Although it was a very great value, they sold our file to an offshoot insurance company that doesn't take any dogs with "terrier" in the name. Just inconvenient to have to find home insurance again. Other than that A+ ... Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Have current issues that were pointed out & not taken care of.

  • Michael R.
  • Verified HomeBuyer
  • September 30, 2020
  • Victorville, CA

Have current issues that were pointed out & not taken care of. Which is frustrating considering the builders are in my area. As a matter of fact right across the street from me. That’s really upsetting! I shouldn’t have to hunt you down just to get my issue resolved. I’m very disappointed.

KB Home responded:
Hi Michael, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

KB Home - Paid attention more in the construction.

  • Edgar G.
  • Verified HomeBuyer
  • September 30, 2020
  • San Antonio, TX

Paid attention more in the construction.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - The buying and building process went smoothly, especially considering

  • Gary M.
  • Verified HomeBuyer
  • September 30, 2020
  • San Antonio, TX

The buying and building process went smoothly, especially considering the challenging tines in which we live

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Extremely satisfied and proud home owner.

  • Russell K.
  • Verified HomeBuyer
  • September 29, 2020
  • Florence, AZ

Extremely satisfied and proud home owner. Love everything about our new home and enjoyed the entire home buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Every issue that I have encountered has been acknowledged and

  • Bryan R.
  • Verified HomeBuyer
  • September 29, 2020
  • Lancaster, CA

Every issue that I have encountered has been acknowledged and rectified by the organization. Rick, our local rep has done an excellent job.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great experience with KB - great home, great process.

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2020
  • Aurora, CO

Great experience with KB - great home, great process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience buying first home

  • Angel G.
  • Verified HomeBuyer
  • September 26, 2020
  • Las Vegas, NV

Great experience buying first home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Vs Used is always better

  • Casey G.
  • Verified HomeBuyer
  • September 25, 2020
  • Harbor City, CA

My wife and I have been searching for a used home for over 2 years. We couldn't find one we loved that was going to put us in debt for the rest of our lives. Fast forward to today and we are in our custom BRAND NEW KB Home designed just the way we like it. Our 1st son has his own room, grandpa does too and there is still room to spare. The community is amazing and everyone is so friendly. It was an amazing process from start to finish with everyone involved being beyond helpful, and not that fake helpful, but genuinely wanting to help. I cannot say enough good things about KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Response is lightning fast and work is exceptional

  • Monalyn A.
  • Verified HomeBuyer
  • September 24, 2020
  • Sacramento, CA

We've been enjoying our stay so far! The KB home management is over the top. Had a problem and issue and their customer service representative response is lightning fast and their work is professionally exceptional. Thanks to Rob R. (customer rep) for being so nice and considerate in resolving our issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Michael G.
  • Verified HomeBuyer
  • September 23, 2020
  • Tucson, AZ

Excellent price and workmanship

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Beautiful Home!

  • Oscar P.
  • Verified HomeBuyer
  • September 23, 2020
  • Georgetown, TX

I am so happy with my KB home. Its in a a GREAT location and is beautiful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent Experience

  • William K.
  • Verified HomeBuyer
  • September 23, 2020
  • Palm Coast, FL

Excellent Experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Above expectations!

  • Jeremy C.
  • Verified HomeBuyer
  • September 23, 2020
  • Winchester, CA

KB Homes facilitated my first home buying experience with ease and reassurance.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful Homebuying Experience with KB Home

  • Anonymous
  • Verified HomeBuyer
  • September 22, 2020
  • Allen, TX

The entire homebuying process from start to finish was a breeze with KB Home. Every question was answered in a timely manner, and the staff could not have been more helpful. The new home orientation was expertly handled. The home is well-built and everything is working fine. I would recommend a KB Home to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First Time Home Buyer Dream Come True!

  • Joshua G.
  • Verified HomeBuyer
  • September 22, 2020
  • Converse, TX

As a first time home buyer, my wife and I was very nervous, apprehensive about buying our first home. KB made our dream come true. KB loans dept, studio, construction personal, made our biggest purchase of our lifetime easy and understandable. I'm now a proud KB home owner!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5