KB Home Reviews

Minor flaws- but your staff responds quickly.

Was a good experience with all the KB representatives and I was kept up to date on every phase of the building process.

My buying experience was excellent. Very responsive and always available to answer my many questions. After being here for almost 2 months I notice that there are a lot of things are not up to par. Window that doesn’t lock, window with a very apparent hole in the frame, paint speckles on the floor, area by front door not coated correctly correctly, cover up was attempted with paint instead of fixing it right., baseboard missing in kitchen behind refrigerator, outlets with usb plug are difficult to plug in to but was told that’s just the way they are. Basically I feel there was no attention to detail and don’t think the home was thoroughly inspected before it was turned over to me. ... More

While there were some small issues with the build quality for the flooring, some of the appliances, and the plumbing, the overall home buying experience from KB homes was worth the price.

Actually I was not such a good experience because the seller did not place what I had asked for and never put it on. At no time did he contact me, for which I do not recommend it, as for the staff my house was not ready until the same day of closing, due to lack of communication

I need to say 100% satisfied with the service of the construction manager, New Home Sales Counselor, and Loan Department. The materials are good but could be better. The Responsiveness to issues is fast but not necessary the results are as we asked. The construction workers don't have enough attention to the details. Issues that I want to share with no resolution at our favor.: Asking for a better more capacity AC unit ( I will pay the cost difference), a lot of construction debris over already installed appliances (we asked for microwave replacement) and very bad quality grass. At the end, I'm finally happy with my house. Also, until now, the Warranty department is awesome. Let's see how is the warranty service during these next 2 years. ... More

It's the little things in life that matter most and the finish carpentry was extremely poor. Walls not plumb, messy grout lines, dings & nicks everywhere (interior & exterior). I also need to mention KBH's framing means & methods. KBH doesn't cover the whole exterior shell of their homes in plywood sheathing or board of any kind because their homes have been "engineered" and the sheathing is only needed in "certain locations" to meet the shear strength requirements. So KBH uses 25 to 50% less sheathing per home, saving them a ton of money but not necessarily the consumer. From a business standpoint I get it, but from a consumers standpoint KBH just seems cheap. Another small rub I had was the 24 inch on center framing (in lieu of 16" standard) for interior walls that aren't consider load barrier. Again, this is a cost savings deal for KBH, not the consumer. ... More

It would be helpful for customer service to address issues a bit quicker.

One thing I do agree is when something is wrong they fix it right away. the buying experience was awesome. the sales team were amazing. The onsite contractor was good just promised to many ting he couldn't deliver. so that why I gave it three stars on trustworthiness. But I let everyone were I bought my house and who helped me from the sales team.

Response to issues by KB is good but response by the subcontractor is not very reliable.

So first time home owner on my own. They delivered the home a few weeks ahead of schedule, but all fixes that needed attention took weeks to correct. I did have quite a few issues, but when I reported it, managers took care of it right away and were pleasantly attentive. Definitely a value for any one purchasing with KB. I would recommend that upgrades be done after closing . Costs are quite high for what you get with their design center. Over all, very pleased with my choice to purchase here. This review is after 2 months of occupancy. Used KB to finance and homeowners insurance.

Exceptional work.

Excellent

Great experience working with KB!

Only problem I had was there were alot of work debris left over from construction. But once addressed the issue was promptly taken care of. I was also not getting communication from the loan guy that was assigned to me. At first would not return calls until the next day or very later that day and would sometimes not know what to the answer was, even with simple questions. Def5did not have a great experience with that. (The current loan officer).

I have had some issues with the home but the staff has been great at repairing them quickly.

Pleads for ratings of 10 for perfection is predominant but be careful AFTER their surveys. Verbal promises are forgotten and you end up looking dumb for making requests based on non written commitments. A definite shift of attitude begins. I'm hoping I'm wrong. And your follow up appts are always during your working hours-which means lost wages each time you have issues. Make sure to test flush toilets for longtime running water.

Overall good

As a first time home buyer, i was assured that I had a very good team. They are very thorough in their response and excellent pre and post service.

The home buying process is nerve wrecking. I will admit I was assigned to a pretty hard working team. The home loan team of Moore and Hylton. And any discrepancies with the house Gillespie and Abdul was quick to handle them. So yes I'm happy it's over...... hopefully

Experienced some minor problem in the design phase, but overall, am very happy! Thanks Kelly for all your help. God Bless KB Homes!

Good customer service.

Overall very good. A couple of things that needed to be seen to but if I needed something Paul always answered my texts and helped out.

The sales team, financing and construction supervisor were great. The paint finishing was below average for the price paid.

I was pleasantly surprised with my home building/buying experience. I’ve had a couple of issues since closing and the KB staff has been quick to address my needs/concerns.