KB Home Reviews

The overall process was great. Everyone was professional, courteous, informative, and not pushy. KB made my 1st time purchasing a home great!

After final walk through and move-in the customer service rep has been terrible!!! This rep sent the after closing email with a few attachments which included a performance review that he completed giving himself the highest possible rating, could not believe this! Extremely slow to respond (if he even responds), seems very inexperienced answers are always “oh just look on line” or “we don’t do that” even if the KBHomes indicates you do! One plumber he sent out said “oh he is the laziest person! Very sad and not a good representation of KBHomes! Dissatisfied with after purchase responsiveness! This reps attitude, lack of customer service makes me question the actual KBHomes warranty, appears to be no way to get a different customer service rep to work with. He’ll say he will get someone here or let us know answer to question and it rarely happens, we have to follow-up with him! You’ve hired a person who is not reliable and lacks responsiveness,unfortunately have heard same issues with this person by many neighbors in this new community. ... More

The process was very smooth with Jarad answered all questions and sent weekly update, very friendly. Wes took the time went through everything with mem when I need or asked for assistance he was there, and still keeps in touch and follow ups

Horrible drywall finishing as you can see where seams are everywhere. Robert is a horrible project manager and missed many steps and requests on my home after discussing with him personally several times.

I had a good experience with KH Home. Everything works perfectly with me.

Such a great experience. Everyone is Good at what they do.

Would recommend KB Homes to friends and family.

My overall experience was pretty good. Any issues or concerns I had the Project manager made sure these things were addressed.

From the day I moved in, many things were already broken. The materials used feel very cheap, and everything seems to break easily. Even months later, the problems remain unresolved, and responsiveness to issues has been very poor.

We lived in Florida twice before over the years and made the big decision to move after viewing KB home with Donna at Somerset!! Everything ended up going so smooth and easy after all. We decided on the floorplan, the lot, upgrades at the design center all on our second visit. We are extremely satisfied on our decision, and couldn't be happier!!!!

Good communication with the builder

Daniel and Juan were wonderful, builders team did a great job .yes I would recommend KB homes. Love my house

So far no problems. Chris and Juan have been very helpful throughout the process. The only bad review is the loan process and the title company. They bring the whole experience lower.

Customer service for work to be done was no show no call when maxs sent some out didn't all work need is still need won't return call work needed to done back door,fonrt entrance, garage door entrance ,water hose connector at this time I'm very disappointed in kbh

A bit of a struggle to finish final punch list items.

Great value and I’m very happy to live here thank KB home.

I am a FHB and was shown great attention when trying to find what home could work for me. The Sales reps had great knowledge of each home giving me every ounce of information I needed to make my decision.

My wife and I had a great time picking out the specific interiors for the home. We couldn’t wait to move in and now that we have moved in we love living in this area.

My wife and I recently completed the process of buying a new construction home from KB Home, and we couldn't be happier with our decision. From our first visit to the model home to the day we received our keys, the entire journey was well-managed and transparent. The Sales & Design Process What initially drew us to KB Home was their focus on customization. We had heard horror stories from friends who felt locked into a pre-selected plan with other builders, but KB Home's Design Studio was a game-changer. Our sales consultant Jacob was incredibly knowledgeable and patient, helping us select a floor plan that perfectly fit our needs. The design studio experience itself was a highlight. We were able to personalize everything from the flooring and countertops to the cabinet hardware and light fixtures. While we were careful with our budget, the staff guided us toward smart, impactful upgrades without any pressure. We really appreciated having so many options to make the home feel uniquely ours. The Build and Communication Once construction began, communication was excellent. Our project manager, Jodie, was a true professional. They provided us with regular updates, often including photos, which was especially helpful since we couldn't visit the site every day. Any minor questions or concerns we had were addressed promptly, and we felt like we were a genuine part of the process. The build itself went smoothly, and the team was proactive in addressing any potential issues. We were impressed with their attention to detail during the walkthroughs, where they pointed out things we might have otherwise missed. The quality of the finished home exceeded our expectations, with everything from the paint to the appliances installed with care. Post-Closing and Warranty Moving into a new home can be daunting, but the post-closing support from KB Home's customer service team was fantastic. We had a few minor warranty items come up in the first month, which is completely normal for a new house as it settles. When we submitted our claims, the warranty staff was responsive and efficient, scheduling tradespeople to come out and make the repairs in a timely manner. They really stand behind their work. Final Thoughts Overall, our experience with KB Home was exceptionally positive. The combination of a highly customizable design process, professional and transparent communication, and solid post-sale support made us feel confident and happy with our purchase. We would highly recommend KB Home to anyone looking for a new construction house, especially first-time homebuyers who want a builder that will guide them every step of the way. ... More

excellent to work with, beginning to end

The whole process was smooth and any issues no matter how small was dealt with.

Elijah was very attentive to our needs and I would recommend KB Home to family and friends.

KB Home has been an exceptional resource in my process of buying my first home. The seller, builders, and legal representatives made it easy for me. Thank you.

Working with KB Homes team is a full service builder from start to finish.

William has been very helpful as well as the other staff My process was smooth and they were there to answer questions