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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11549 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11549 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Excellent

  • Mario L.
  • Verified HomeBuyer
  • July 14, 2020
  • North Las Vegas, NV

they helped us with every question we had on the home. paul walked me and my wife through everything make sure we where happy with everything .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The plans to the homes built need some work.

  • Leon T.
  • Verified HomeBuyer
  • July 14, 2020
  • Las Vegas, NV

The plans to the homes built need some work. There were some quirk issues with aisle spacing in the kitchen.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

New Home

  • Timothy P.
  • Verified HomeBuyer
  • July 14, 2020
  • Converse, TX

The process of buying a new home is very daunting. I would suggest talking to other other people first to get some insight. Not all home buying experiences are the same. Make sure your finances are in order because, you will be required to offer up a lot fo information. I also, suggest reading the home buyer 101 guide you can find online. Make sure your builder stays engaged with you. I think the most important thing to do is read and ask questions. I have to admit I did feel rushed going to the studio. That is one of the things that I hated about this experience. I hate to be rushed ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Poor workmanship

  • Frank H.
  • Verified HomeBuyer
  • July 14, 2020
  • Valley Center, CA

The more I walk through the home , the more I find needing to be fixed. Most of what need to be fixed is from poor workmanship and what appears to be lack of oversight. Walls that curve, carpet with lumps, squeaky floors I have gathered 3 pages so far. KB has a good product . They really need to watch the contractors closer. KB has been challenged with the fact that Covid-19 hit and they had to lay off numerous employees. They did still push the house to market to achieve their financial goal . Unfortunately for us, we are the ones paying for it.

KB Home responded:
Hi Frank, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – James

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Feedback

  • Doreen S.
  • Verified HomeBuyer
  • July 14, 2020
  • Magnolia, TX

The Sales staff was always responsive to our questions and ready to take care of any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very good experience!

  • Phat N.
  • Verified HomeBuyer
  • July 14, 2020
  • Pflugerville, TX

Very good experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful Builder

  • Basheel W.
  • Verified HomeBuyer
  • July 14, 2020
  • Katy, TX

Extremely satisfied with KBHome building my dream home from start to finish...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I would not recommend KB homes to anyone.

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2020
  • Buckeye, AZ

I would not recommend KB homes to anyone.

KB Home responded:
Hi, I'm very sorry for any frustration. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great choice!

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2020
  • Menifee, CA

We are very happy with the house. We have no problems at this time,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Pleased!

  • Douglas B.
  • Verified HomeBuyer
  • July 10, 2020
  • Redlands, CA

I've been watching construction in the community, and there is great attention to detail. The houses are solidly built, very well insulated and airtight. Good earthquake countermeasures. Good quality materials being used. We just did our post-construction walk with the builder and responsiveness to the issues we identified has been good so far.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great deal

  • Jose S.
  • Verified HomeBuyer
  • July 09, 2020
  • Buckeye, AZ

Quality of materials not that great whomever KB used form lumber wasn't as i was expecting but overall final product turned out great

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

excellant

  • Clarence M.
  • Verified HomeBuyer
  • July 09, 2020
  • Kyle, TX

The people I dealt with were very professional

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Devin B.
  • Verified HomeBuyer
  • July 09, 2020
  • Jacksonville, FL

We had a great experience overall.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • William M.
  • Verified HomeBuyer
  • July 08, 2020
  • Buckeye, AZ

Great experience working with the people at KB homes no issues and everything came out smoothly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

NEEDS IMPROVEMENT!!!

  • Anonymous
  • Verified HomeBuyer
  • July 08, 2020
  • Lake View Terrace, CA

WHAT WAS PROMISED WAS NOT GIVEN TO US!!! THE AMOUNT ON UPGRADES WE SPENT AND THE PRODUCT THAT WAS GIVEN TO US (DAMAGED) AND THEY KEEP ON TELLING US THAT WE WILL FIX A BRAND NEW PRODUCT IS UNACCEPTABLE AND BTW STILL NOT FIXED WAITING ON THEM TO CALL

KB Home responded:
Hi, This sounds frustrating for you and I’d like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concerns you have mentioned. -Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Mostly good. I was from out of state and Christian did an excellent job staying in touch with me.

  • Soren P.
  • Verified HomeBuyer
  • July 08, 2020
  • Tucson, AZ

KB offers decent value for the money and shines in its pre move in time. Overall workmanship of initial construction was fairly good although home was not throughly inspected to find errors. One week waiting period between walk through and final acceptance is costly for out of state buyers and KB offers no compensation. Overall I would give them a B+.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Beautiful home

  • Lori K.
  • Verified HomeBuyer
  • July 08, 2020
  • Florence, AZ

It's a beautiful home and energy-efficient. My first full electric bill in June was $134 wow!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great in every fields

  • Rupinder S.
  • Verified HomeBuyer
  • July 07, 2020
  • Sacramento, CA

I give all fives to kb home because they observe that numbers. My first experience to buy home kb home is the best .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful Experience

  • Juan S.
  • Verified HomeBuyer
  • July 07, 2020
  • San Antonio, TX

Great staff, amazing home & wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I’m very happy with the service of kb

  • Cali R.
  • Verified HomeBuyer
  • July 07, 2020
  • Buckeye, AZ

I’m very happy with the service of kb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything was okay!

  • Pearl G.
  • Verified HomeBuyer
  • July 07, 2020
  • Aurora, CO

There a few things that we would have preferred in certain ways but you have your standard and it is what it, so we are. Thanks

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - So thankful and love the house!

  • Martin H.
  • Verified HomeBuyer
  • July 07, 2020
  • Chino, CA

So thankful and love the house!! Would love the superintendent to come back by and drop paint off and finishing painting the corners though. Still five stars!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

KB Home - The overall experience was good.

  • Jedrek U.
  • Verified HomeBuyer
  • July 07, 2020
  • Houston, TX

The overall experience was good. The only drawback was the communication when dealing with the financial part.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Awesome

  • Anonymous
  • Verified HomeBuyer
  • July 07, 2020
  • Irvine, CA

On time closing

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Overall Review

  • Edwin I.
  • Verified HomeBuyer
  • July 07, 2020
  • Riverside, CA

Due to the COIVD-19 pandemic, I've had to wait for contractors to respond to warranty work requested for items that I found wrong. KB Home has been good so far about keeping me up-to-date with my repairs.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4