KB Home Reviews

High cost - Finishing was not good

Unfortunately we purchased this house at the end of 2021 during an intense real estate market. Meaning, we paid an excessive amount for a house that would have been 100k or even 150k less a couple of years ago. You’d hope that with the insane cost of this house that work would be done well. We have so many workmanship issues. It’s hard to blame KB for all of it because we do understand it’s hard to find good trades. But geez it’s been one headache after another. The construction manager has been very responsive so it’s nothing against him. However our older home never had these issues of shoddy work. It’s been stressful! ... More

Great experience with sales team. A few outstanding warranty items that need to be addressed, but great communication with warranty team so far.

The overall experience (deposit through key delivery) had its ups and downs. The initial loan approval process was confusing and required multiple engagements to clear up what we wanted in terms of mortgage product options and terms. The build ran over planned time by several months. The initial walk through (approximately one week prior to closing) was unsatisfactory. We had multiple items that required repair, missing items, or general workmanship issues. After multiple re-inspections we did receive a quality product.

All was good before signing the house agreement but after that we were all lost no one reached out to see what is pending with house touch up works. We are really sad about it I hope they can improve the following with new home buyer at least till first month

Not a bad experience but still have multiple unresolved issues 2 months after move-in.

We have some issues on our home like the paints are wearing off,looks like cheap paints electric plugs not working and called about it but still now we havent got any response and havent fix it yet

Others builder 's material and floor plan are better

Love my house, love my community, do not love the experience

Quality of workmanship and responsiveness to issues were poor

The KB staff for the most part were helpful.

I’m still waiting for things to get completed.

Overall issues were with promises made that were not fulfilled

I loved the beginning process, picking my home, the design center, even the finance process was a breeze. The construction side was not the best, closing was pushed back multiple times, I understand that part due to covid. Multiple things weren't complete when it was time to close. 2 months later I still have a few things Im waiting on. Its frustrating.

The loan process was scary at the end not knowing what was needed to close until the last minute and it pushed me back on close dates because of not being told I would need bank transfer for closing! 4 days after moving in I had a jacuzzi jet break and caused water to run through my roof into downstairs causing roof repairs carpet, tile, trimming etc to be replaced already. Cole the project coordinator very helpful and fast at replacing everything but the workers have been leaving jobs about 90% finished causing me to keep asking for workers to come back and finish things they missed instead of doing it right the first time!! My first home and now almost two months later, I’m still getting things fixed from the horrible water damage the jet caused that broke off jacuzzi tub in master bathroom. Not getting what I paid for, I feel like at this point to be honest. I think things were looked over that shouldn’t have been. Also had to get some frame work done on floors upstairs because I was getting squeeks when walking and some uneven surfaces. That’s been fixed now but not some paint and trimming that was caused I’m still getting that done when they can. Doesn’t feel like I bought a brand new build home like I did, with all the repairs already! ... More

The construction workers are very responsive and helpful. My issue is with the administrative offices. Often times confusion, especially with the HOA. I've been here 2 months with no access to the pool area. Finally received the key entry fobs after about 6 weeks and come to find out the DO NOT WORK AT ALL. Contacted Prime HOA offices and haven't heard back with an answer to my question nor a solution to the problem. Just send me new fobs, please!

If KB home would invest in better loan officer/processors then the experience would be better. Sales and súper intendant we’re great to work with though!

Do not fall for the so-called move-in ready homes. It could take more than 7 months to complete. It simply means the options are preselected and you can't make changes. Former sales rep was very arrogant and not providing updates. It took about 30 days for KB homes to sign their own part of the contract and another month to lay the foundation and this was only done after I contacted the area manager. Meanwhile the sales rep with whom I made the lot selection a couple of times sent me ongoing work in another property just to give impression that work had started and also knowing I was living two and a half hours away from the property location. So to get accurate information, I had to drive frequently to the site or send my realtor or the husband who is a colleague of mine. Just to buy time for anticipated mortgage rate increase, they completed the foundation and claimed they were waiting for blocks for another one month. After block work, it took another one month for the decking in the name of waiting for lumber. Consquently, closing was moved from December to January and finally to last week of February 2022. Had I not been on the neck of the underwriter to do their work, February closing may not have been possible. Worst of it all, the loan agent was very hesitant to reduce the loan amount after several reminders as though he wanted me to borrow more than I wanted, and this action of his as I learnt later, would have been more devastating had he not changed the loan amount just a couple of days before the final underwriting, meanwhile closing date was barely 4 days away. And at this time, I had exhausted my rate lock options, meaning I had to close on the stipulated date in February or borrow at higher interest rate should the closing be shifted because the loan processing had to be returned back for underwriting. The baffling part of the loan officer's action is that I had forwarded him the information on the available fund for closing. ! However, at the end, the area construction manager Tony, the construction manager Mike, and the lending manager Robert as well as Customer service manager Mark were very hepful and nice. Other than the backyard door screen that readily falls off (yet to be corrected), nails poking from beneath the rugs (now mostly fixed by KB), poor interior paint quality, a bit noisy and reverbaratory decking (guessing from not being padded well enough and the wood quality) beside other issues I detected during walk-through and later by a private inspector I hired (fixed), the home is pretty fair but a bit pricey for the square footage. So I do rate overall experience 3.5-4. Would have been lower going by my experience with the now gone sales rep with the loan officer. ... More

Get your loan from another company

The finished product was sloppy, especially the paint job Roof was not complete at walkthrough

Still waiting on small repairs. Been 8n home almost two months and still don't have hoa welcome package. Put natural gas line to close to homes on our street now having to re-due digging up lines around homes for repair been three weeks with no end in sight. No information on when they plan to finish or start on landscaping in front on home.

The best part of this process was the mortgage lenders, Derek specifically and Andrea staying on top of things. I definitely think the workmanship and quality of products are poor for the price paid. I understand the market, but it all seems rushed and put together with little care from the builders and contractors chosen.

Dedicated to making you happy.

PROS: The home seems fine and we're happy to be moved in. Most everyone was nice that we worked with. CONS: The building process was exhausting and painful. We were originally told it would be 6mo from initial contract, which turned into 1 year and 2mo. A lot of headache and frustration could have been avoided if there was good communication and expectation management. Unfortunately, last minute communication and delays led to mistrust and frustration. We had to extend our lease twice due to continued building delays and misestimated completion dates. KB generally "made it right" in the end but it was not without a lot of "fighting for what's right." One might blame it on COVID or material delays, which is understandable but the communication and projected completion of each stage was very poorly executed. Towards the end, we were pressured to close before the home was fully complete and that felt like a low blow just for KB to meet numbers for the month. Easy to read between the lines and not a good look. There was also poor communication b/t KB and their preferred lender. No one was on the same page for closing dates which made it nearly impossible to make an informed decision on when to lock a rate. We also had to change our closing date 4 times due to construction delays - a very poor use of everyones time and energy. In summary, the home seems good for the value but I would be prepared to have to stand up for what is right if you want things done right. Nothing happened fast and communication was lackluster. ... More

There are lot of exceptions and issues after our closing. Chris - our warranty manager was extremely helpful in trying to sort out the issues, but still the delay in exception lists are unacceptable. Also, the quality of the materials are not up to the mark.