KB Home Reviews

Overall a good experience just felt some things was rushed and not fully finished correctly and when you have the 10 days and find your issues they should make it a priority to get them corrected

The issues I have had have all been post move in. The sales and construction process were great. Lee and Byron were always quick to respond. Since move in the customer service has been very difficult to get any responses from.

The house is good except few finishing touches. Such as no weed barrier under the mulch in the front yard. I suggest future home buyers should do a good walk through,

We have a great experience and also the loan officer is great

The sales office and the studio office were great but the process after that not good at ALL, we still have lots of issues with the construction and materials. The finishing touches are still not good lots of mistakes not to count how many still not fix very disappointing this second time

Overall, we are happy with our home but we have had a difficult time getting paint for touchups. We went to Sherwin Williams where the paint contractor gets his paint but were told that it’s only available in a 5 gallon can. We tried getting some from the paint contractor but he never showed up as promised.

I have had great experience with the sales staff. No complaints there. Quality of service by design studio staff and Quality of craftsmanship by all trades need improvement. There were many repairs that took long time to be addressed and still one issue that has not been addressed. This issue isn’t primarily with KB home but with Sub contractors and KBHOMES not having control over sub contractors it hires.

New home buying experience was not bad, kept us pretty up to date. Minor issues after move in that are still being addressed. Getting those issues fixed is taking awhile. Home is nice but can tell some stuff was built in a rush

It’s too early to rate this home on some of the questions (thus 3 stars). The buying process was pretty smooth and the people who helped us, like Sherry, were awesome!!!

Quality of home could & should be better for price paid.

It was long process and if you’re patient it can become well worth it

my overall experience was good. the team from sales to the the building team always very responsive. The time fame for the entire build was delayed and closing and completion was delayed. Any problems were addressed by Sara and Robert quickly. I surmise some delays were due to Covid. The quality of the building material was builder grade and all upgrades are out of pocket. Kitchen design and panty layout can be improved. Wall installation does not provide noise reduction throughout the home, Lot sizes and spaces of the homes are great. Thanks to Sara, Robert and the entire sales and site supervision. They acted quickly with all concerns. ... More

My Salesman Reed was great very responsive to any questions we had.

Overall I’m happy with my purchase. KB did a great job communicating throughout the home purchase. There were some minor concerns that I had where improvement could be made by KB.

It was a smooth process and good communication ,good quality,i love my home!

The experience was great. The staffs were very pleasant to work with. The craftsmanship wasn’t too great. Some of the work were sloppy, Lots of issues to correct afterwards.

Salesman was awesome, he sent us weekly updates, even through shortages of supplies and labor. Time at the design of 2 hours too short, another hour would’ve been satisfactory. Loan process with KB loans was stressful. Final walk through was good, but a few issues that were addressed is still in the works. All in all, everyone was professional.

We still have things need to be done.Even after 4 months

The timely response is a little slow.

I must say that it was a thrill to have a home that I would be the first to live in it. The feeling to see it from a open field to a house was exciting. There are some things that certainly could have been better, from the communication of work stoppage to delays of supplies. Even though some materials wasn't the greatest but the applications could have made up for it. Quality of workmanship certainly brought up questions of integrity

Check EVERYTHING on final walk-through. Do all the windows work? Does the doorbell work? Does the irrigation system work? If multi-level, how does the HVAC for each floor interact with the controllers? Reinspect after a couple of weeks.

I was so disappointed. I closed on March 25, 2022. No screen windows, no screen door, no hardware in the kitchen and bathrooms. No Aircondition. I set up the ecobee but it doesn’t connect to the A/C. There s no update when they will get the screens and the hardwares or kitchen pulls It is now May 17. And it is so hot.

Overall Good experience. I would like to have better model displays in Design Studio.

Quality of material and workmanship is not great.

Need quicker responses to issues reported