KB Home Reviews

KB Homes is a great builder. My recommendation to other homebuyers it to ensure you understand all conditions of the contract before signing.

Sales and Design Center were great! When it comes to building you need to be watching their every move. The construction supervisors try to watch everything but it's impossible. We had many issues but so far the warranty dept. has been on top of making things right. The company really need to work on making sure they produce a quality home the first time.

More options paint an bathroom option

Builder needs to improve on the details and finishing touches

Super intendant promised some items and gifts he was going to add to the house because we were so patient with them and at the end didn't get anything. Oh and the garage concrete was finished horribly. Looks like they didn't have finishers and just had laborers do a bad job

I have a leak in my water heater more than a month and I receive my house without 2 cabinets doors that was supposed to be delivered in February 24th, but until now nothing. They return quickly my questions but I don’t have the real solution for my problems.

Make sure to pay attention to the material, and the small things .

I've had a KB home before and was completely happy with it. This new home is beautiful and happy to be in it, although there are a few minor fixes that need to take place. I insisted on closing even though these fixes were incomplete. Still waiting on completion of these minor issues. Some electrical, paint work, etc. One very frustrating issue is trying to reach our HOA. I've called them several times, no one has ever called me back. I do not even know if I cam calling the correct HOA.

Overall this was a very easy experience.

I had a long "punch-list" when I moved it. It was pretty unacceptable. I've had to have subcontractors come out multiple times, and I am months away from having a "complete" house with no issues. KB is a budget builder, and it's fairly good value. You get what you pay for.

The superintendent talked a great game but has fallen short in completing his job! The people who installed the grass did a very poor job grading and installation. There are low places and high places which was filled in with pit soil and still has not solved the problem. The job is unacceptable and needs to be done correctly which calls for removal of existing grass regrading placement of soil and reinstalling new grass. This has been brought to the attention of your company!

The communication needs to be better. There will be contractors knocking at your door, they'll be scheduled with the builder, but not the homeowner. Things were forgotten on the build, the manpower and materials aren't there to accommodate issues that pop up.

The salesgirl, Cathy is great.

I am still finding some things that need repairs. Which are already adding to the increasingly long list of repairs that are still not have been fixed.

Kb did a nice job on the house but three weeks later I still cannot get a few minor items repaired

Look over very carefully before closing. We closed and then noticed a lot of problems dirty dirty wall garage floor concrete problems and grout all over the walls and was told the garage didn’t matter was not considered important to them

They never promised me a closing date and suddenly wanted to close when I wasn't ready and were going to charge me a fee of $100 per day. that got waived because of my complaint and the construction manager couldn't get it ready.

Because of labor and material shortages, the build deadline was extended; however, once the labor/materials were available there seemed to be a hastiness in getting the home built within KB's timeframe. After the move-in date, several issues were found within the home that had to be addressed. This created inconveniences for the homeowner (me). Although the road to purchase was smooth and the customer support was exemplary it was after the move-in where things are still getting done. Our community still has "substitute" garage doors whereas the new homes under construction already have the garage doors that are part of the home purchase. Perhaps KB should make sure everything in the home build is how it should be and making meeting their build deadline should not be the priority. ... More

The experience was okay. Still have some questions about the garage concrete that I have not gotten paperwork for. Also would have like to see more quality checks before closing and better communication within your team.

Overall a great experience and the most bang for the buck.

KB Home has a great reputation name but at the Mockingbird home the sales staff, and Office staff, we had a horrible experience. I would never buy another home from KB.

I got my keys to my house on October 22, 2021. My escrow was delayed for two months because KB could not finish building my home on time. I had to get two extensions from my lenders. Once I got my keys two months later, I started doing improvements to my house. I found out that there was a lot of things that was wronged with my new home. For example: 1) I got shocked from the electricity up in the attic because the light switch was not inside of the electricity box. 2) the tiles on my roof was broken and not correctly aligned with the house. 3) the fire sprinklers wasn't correctly secure, the fire sprinklers' caps was lose and falling off the ceiling. 4) My rain gutter keeps leaking from the joints. 5) Master bedroom shower wasn't caulk properly, lots of missing caulk. 6) cabinets trim was coming off because it was loose. 7) my ceiling drywall has cracked in it. 8) light fixtures on my garage wasn't level or center. 9) electricity outlet in one of my room doesn't work. 10) My master bedroom bathroom had a hairline crack. 11) my windows sill paint was coming off. That's some of the problems I'm having Kb builder. However; Brian (area construction manager) did come out to my house to discuss and address all my problems and concerns. Brian even goes as far as to offered me to paint and epoxy my garage floor. As of December 14, 2021 most of my problems has been fixed. ... More

Tyler from the design studio was amazing! There were a few major things that really affected my rating. The first is when we toured the models with the sales rep we were lied to about included features. The second was they installed the wrong cabinets initially. We had to bring it to their attention because no one realized the mistake. The final thing was after doing the final walk through and marking the items that needed to be fixed we were promised they would be fixed by closing. Only half the items were corrected. We then had to wait over a month to get some of the items fixed. That being said, I have heard horror stories from other builders. ... More

Overall I am very happy with my new home. I had several issues prior to my closing date and with it being a tight time frame between closing and having to move out of my previous living situation I had to let some stuff go that was never fixed, being told it would get done in 1-6 weeks. I have been at my property for almost 2 months now with none of that stuff getting remedied, but once that gets done I will be a lot happier.

Good workmanship with quality products. A good sound home