KB Home Reviews

We still have things need to be done.Even after 4 months

I must say that it was a thrill to have a home that I would be the first to live in it. The feeling to see it from a open field to a house was exciting. There are some things that certainly could have been better, from the communication of work stoppage to delays of supplies. Even though some materials wasn't the greatest but the applications could have made up for it. Quality of workmanship certainly brought up questions of integrity

I was so disappointed. I closed on March 25, 2022. No screen windows, no screen door, no hardware in the kitchen and bathrooms. No Aircondition. I set up the ecobee but it doesn’t connect to the A/C. There s no update when they will get the screens and the hardwares or kitchen pulls It is now May 17. And it is so hot.

Builder needs to improve on the details and finishing touches

Overall this was a very easy experience.

The superintendent talked a great game but has fallen short in completing his job! The people who installed the grass did a very poor job grading and installation. There are low places and high places which was filled in with pit soil and still has not solved the problem. The job is unacceptable and needs to be done correctly which calls for removal of existing grass regrading placement of soil and reinstalling new grass. This has been brought to the attention of your company!

The communication needs to be better. There will be contractors knocking at your door, they'll be scheduled with the builder, but not the homeowner. Things were forgotten on the build, the manpower and materials aren't there to accommodate issues that pop up.

I am still finding some things that need repairs. Which are already adding to the increasingly long list of repairs that are still not have been fixed.

Kb did a nice job on the house but three weeks later I still cannot get a few minor items repaired

They never promised me a closing date and suddenly wanted to close when I wasn't ready and were going to charge me a fee of $100 per day. that got waived because of my complaint and the construction manager couldn't get it ready.

Because of labor and material shortages, the build deadline was extended; however, once the labor/materials were available there seemed to be a hastiness in getting the home built within KB's timeframe. After the move-in date, several issues were found within the home that had to be addressed. This created inconveniences for the homeowner (me). Although the road to purchase was smooth and the customer support was exemplary it was after the move-in where things are still getting done. Our community still has "substitute" garage doors whereas the new homes under construction already have the garage doors that are part of the home purchase. Perhaps KB should make sure everything in the home build is how it should be and making meeting their build deadline should not be the priority. ... More

Tyler from the design studio was amazing! There were a few major things that really affected my rating. The first is when we toured the models with the sales rep we were lied to about included features. The second was they installed the wrong cabinets initially. We had to bring it to their attention because no one realized the mistake. The final thing was after doing the final walk through and marking the items that needed to be fixed we were promised they would be fixed by closing. Only half the items were corrected. We then had to wait over a month to get some of the items fixed. That being said, I have heard horror stories from other builders. ... More

Keep on top of issues and make sure they take care of the issues ASAP.

Everything is very quick except the building of the house. A lot of unexpected issues pop up.

Better make sure you get all your final adjustments taken care of before you sign the final papers because at least one of the construction managers will ignore you after that!!!

Purchasing a home during this pandemic season was a challenge. However, the delays associated with supplies are not the issues that were most frustrating. Rather, the biggest challenges we faced, were related to communication. During the initial purchase process, we were updated frequently. As time went on, communications became more frustrating, as it began to appear that the "right hand did not know what the left hand was doing". At times, we were even given conflicting information, dependent upon with whom we were in contact. The greatest of these challenges arose as we neared the closing of escrow. Again, understanding that some of these were due to unforeseen pandemic related issues, when it actually came time to close, we were bombarded with, sometimes conflicting communications, pressuring us to close. The urgency to close seemed to be tied to month-end sales goals, negatively impacting the customer/buyer experience. At this time, the customer experience declined sharply. Aside from communication issues, the closing process was so rushed that when we had our walk-through, it was very apparent that there had not even been time for the builder team to perform a preliminary walk-through! As a result, there were a number of issues that might have been "caught" and corrected BEFORE we, the buyer, even entered the home. For example, one bedroom was missing the heating/air vent in the ceiling! And, I can't help but believe, that had there been time for a "pre" walk-through, the site supervisor(s) would have caught this. Equally as disappointing, at the time we took possession, was the amount of finish work that still needed to be completed. Additionally, the floors, windows, countertops, showers, and sinks, had not been cleaned! Lastly, more of an annoyance, than disappointment, is the fact that user manuals, spare parts, etc. were strewn about various drawers throughout the house. Unfortunately, the experience at the time of closing, negated the excitement of finally taking possession of our new home! Having spent a career in sales, and customer experience management, I am very surprised by the lack of it, at KB Homes. I understand that we are living in unprecedented times, but it is during these times that communications and customer care should be at their highest levels! Please note: Throughout the buying/building process, the sales and loan agents, along with the onsite construction supervisor, were very responsive. And, since taking possession of our home in August, the response from the local customer care manager has been great! The closing process, however, took what could have been a 10, on a scale of 1-10, to a 6 at best! ... More

Home shopping is a long process, but once you find a place and are committed to a home, and then watch it be build up from the ground up, it’s an amazing feeling knowing you and yours will have a place call HOME, but issues do arise when you move in into a new home, you start to notice appliances are not what you expected, minor paint issues, I now somethings got over looked but once you create a list and got a hold of those in charge of making corrections, that’s the part I dislike…it’s been 2 months and some of my concerns HAVE NOT been met…

The design studio sessions were of great importance and help.

The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .

Thanks Thanks Thanks Thanks Thanks

They installed defective faucet in my both bathroom, it has slow dripping water underneath my sink they did fix more then 6 times still have been the same issue.

design and sales could have been more knowledgeable about product and options. construction people were responsive and knowledgeable. first time we tried the heater it smoked and set off the smoke alarm like it was never tested customer service didn’t answer my emails. waiting for replacement of bath sinks. not enough instructions for appliances and features

Keep in touch and ensure things you added on are actually being installed.

The KB realtor dropped the ball right before closing regarding the amount of money needed for closing.

KB home has balance of $500 with me for 60 days Early Money and No return. Why??? Any body not know. The customer service never give solution. The vender same way.