KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11549 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great experience
- Karen B.
- Verified HomeBuyer
- May 13, 2020
- North Las Vegas, NV
I purchased my new home and moved from out of state. The entire process was pretty seamless considering I wasn't here to do anything in person. Everyone was extremely helpful in answering my questions and keeping me updated from the very beginning of the sale, to closing and afterwards. Moving is stressful at the best of times, but doing it while we are under stay at home orders was even more stressful. Everyone I have come into contact with has been professional and responsive to all questions and concerns. The process is even better than I could have expected. I had the house independently ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great service
- Robert C.
- Verified HomeBuyer
- May 13, 2020
- Bonney Lake, WA
I appreciate everyone's efforts in getting our house move-in ready before the stay-at-home orders became mandated.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
KB Home - Overall good experience
- Anonymous
- Verified HomeBuyer
- May 13, 2020
- Newark, CA
Overall good experience
KB Home responded:
Hi, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Nick
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Excellent home but Still Working on It
- Richard H.
- Verified HomeBuyer
- May 12, 2020
- Henderson, NV
Our new home has excellent workmanship and KB Home is so far very responsive to issues. However, we have had a couple of issues such as too much construction material left in garage, cable and telephone connections to the house and within the house not fully installed and connected, some things as lighting and appliances not fully checked as working. KB Homes has been extremely responsive in acknowledging and addressing these issues.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
Backyard stairs
- Saugat T.
- Verified HomeBuyer
- May 12, 2020
- Round Rock, TX
Im not sure if its paint’s or the wood’s quality. Its really very bad, the paint is coming off the wood even tho they painted it recently. Its hardy been 2 months and the paint plus the little part of wood was coming off
KB Home responded:
Hello, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. -James
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
My KB Home
- Richard A.
- Verified HomeBuyer
- May 12, 2020
- Tucson, AZ
Don't be afraid to ask all questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth home buying experience, a first time home buyer!
- Kejul P.
- Verified HomeBuyer
- May 12, 2020
- Milpitas, CA
Smooth home buying experience, a first time home buyer! The sales team was very responsive and the KBHome loan agents guided us and communicated properly to get the loan closed fast.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
great customer service
- Donald D.
- Verified HomeBuyer
- May 12, 2020
- Moreno Valley, CA
Have had a great experience with KB homes. They are very customer friendly and willing to make everything right for the purchaser.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Excellent customer service
- Wael E.
- Verified HomeBuyer
- May 12, 2020
- Richmond, TX
Excellent customer service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible workmanship and followup
- Joseph A.
- Verified HomeBuyer
- May 12, 2020
- Ormond Beach, FL
Many problems with floors, paint, tile, cabinet and more have made what could have been a great buying experience. The home has energy saving devices and insulation that can save a lot over the years but the nagging problems that remain makes me warn people I talk with to look somewhere else. Punch list items will not be taken care of. So if you don't mind getting irritated every day when you look around at all the problems that have been ignored by KB Homes, you might like their townhomes in Ormond Beach. Couple things to think about if you look at their townhomes, the units on the outside ...
KB Home responded:
Hello Joseph, we are sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Nick
Total Score 2
Quality 1
Trustworthiness 4
Responsiveness 1
Bad Experience
- Anonymous
- Verified HomeBuyer
- May 12, 2020
- Round Rock, TX
From sales to design studio, construction everything is not up to the mark for the money which you are paying. Think twice before going with KB, be careful at every step with sales & construction people.
KB Home responded:
Hello, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
New Home
- Saul R.
- Verified HomeBuyer
- May 12, 2020
- Saint Cloud, FL
Im very happy completing my dream with the help of the Staff, Thanks you Guys all of you did a great work like a Team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great floorplans, service
- Dedorah R.
- Verified HomeBuyer
- May 12, 2020
- Porter, TX
Many floorplans to choose from, tons of variety in the design center for personalization. All representatives are friendly and helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Third time buyer - worst experience
- Anonymous
- Verified HomeBuyer
- May 12, 2020
- Clermont, FL
Disappointed with KB home - I get discriminators against and not valued as a third time home buyer.
KB Home responded:
Hello, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Best Experience
- Josefa R.
- Verified HomeBuyer
- May 12, 2020
- Phoenix, AZ
I love my house. Both the sales representative and builder superintendent were absolutely awesome! They talked to throughout this process and gave me a beautiful home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Anonymous
- Verified HomeBuyer
- May 12, 2020
- San Antonio, TX
My overall experience has been great. Any questions or concerns that I’ve had, have been answered or taken care of.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great And Easy Process
- Calvin R.
- Verified HomeBuyer
- May 12, 2020
- San Antonio, TX
We are first time home buyers and at first everything seemed like a lot. The team and KB helped us with everything and made sure to explain everything and make it a smooth and easy process. We love our new house!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We're very pleased with the work put into our new home.
- Anonymous
- Verified HomeBuyer
- May 12, 2020
- Compton, CA
We're very pleased with the work put into our new home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
We love our beautiful home.
- Grace M.
- Verified HomeBuyer
- May 12, 2020
- Fort Myers, FL
We are so happy with the way our home turned out. Although we did have some issues throughout the build, overall we are satisfied with our new home and happy to be in it. It not only flew by, but our superintendent was very helpful along the way.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home
- Mohindra M.
- Verified HomeBuyer
- May 12, 2020
- Conroe, TX
Overall, am very pleased with the home and it's design and construction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Neighborhood is amazing and home is okay, much better now due
- Bryan G.
- Verified HomeBuyer
- May 12, 2020
- Ontario, CA
Neighborhood is amazing and home is okay, much better now due to our upgrades. Due to Covid 19 we have several issues in our home that have gone unfixed.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
2 month survey
- Darryl P.
- Verified HomeBuyer
- May 12, 2020
- Pearland, TX
We love our home
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
KB Home - There are little things here and there that needs to be fixed.
- Zabi M.
- Verified HomeBuyer
- May 11, 2020
- Murrieta, CA
There are little things here and there that needs to be fixed. The Garage door is loose, some of the plugs are loose the bedroom doors have pints all over it and chips, also pint on tiles that we tried to take it off and it’s noticeable. Nails on carpets my little one got poke couple times.
KB Home responded:
Hi, Zabi, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - Good experience.
- David C.
- Verified HomeBuyer
- May 08, 2020
- Surprise, AZ
Good experience. Excellent salesman & construction supervisor.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
trustworthiness
- Anonymous
- Verified HomeBuyer
- May 08, 2020
- New Braunfels, TX
get your moneys worth
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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