Skip main navigation

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11549 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11549 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Support through the process

  • Patrick R.
  • Verified HomeBuyer
  • May 07, 2020
  • Del Valle, TX

The entire process of purchase, move in, to after KB representatives were helpful and were willing to get us the best experience possible.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Non responsive to customers

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2020
  • Magnolia, TX

Brand new home with issues and even though they tell you there is a warranty, no one calls to follow up or give an idea when issues will be taken care of. So not sure whether issues will be fixed.

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Nick

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Framing was worse and all the workmanship is not satisfactory

  • Bikash M.
  • Verified HomeBuyer
  • May 07, 2020
  • Austin, TX

Sales was the only this we are satisfied because of Adrian . We closed some of the work which was pending promised to be taken care of later like landscaping it’s has negative slopes which happened while installing sprinkler system

KB Home responded:
Hi, Bikash, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - I Don't Say name but lots people not happy about this kb home

  • Ajay K.
  • Verified HomeBuyer
  • May 07, 2020
  • Austin, TX

I Don't Say name but lots people not happy about this kb home because ENG did not help

KB Home responded:
Hi Ajay, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Great Customer Service

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2020
  • Chino, CA

KB was great at responding to concerns and inquiries. The work was a bit sloppy. We noticed some minor details that were not painted or done properly.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Very pleased

  • Jay M.
  • Verified HomeBuyer
  • May 07, 2020
  • Buckeye, AZ

We didn't get a house, KB built us a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Refreshing experience

  • Kofi A.
  • Verified HomeBuyer
  • May 06, 2020
  • San Jose, CA

My wife and I purchased our first home from KB homes. We were very happy with the professionalism of the team, the quality of the construction materials and finishing. The sales and service staff went above and beyond to ensure we closed escrow on time and all our questions addressed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our experience was OK

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2020
  • Conroe, TX

Our sales person was not the greatest or most knowledgeable. We got many answers from them that were incorrect and ended up costing us in the end. Our construction manager was great but it seemed like the construction team cut corners and did not do everything correctly or to the best of their ability. We have some issues that still need to be fixed but we are having trouble getting them out to fix things. Overall, our experience was ok but would not build with them again.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great Home

  • Brian P.
  • Verified HomeBuyer
  • May 06, 2020
  • New Braunfels, TX

We love our KB Home. The neighborhood is in a great and quiet location. The house has wonderful features. So glad that we found our house when we did and that it was move-in ready.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very pleased overall with no regrets

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2020
  • Buckeye, AZ

I signed my paperwork on 7/4/2019. From there on both my sales and construction team were attentive and responsive to all of my voiced concerns and update requests. Throughout the process we hit some bumps in the road, but for the most part they were made up and continued on with no further issues.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Not finished

  • Laurie L.
  • Verified HomeBuyer
  • May 05, 2020
  • Las Vegas, NV

Have many issue that need to be finished

KB Home responded:
Hi, Laurie, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

KB Home - It’s not bad not good

  • Tank R.
  • Verified HomeBuyer
  • May 05, 2020
  • Austin, TX

It’s not bad not good

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - ,missing surround system speakers in the celling

  • Ashraf A.
  • Verified HomeBuyer
  • May 05, 2020
  • Compton, CA

,missing surround system speakers in the celling

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Overall great experience

  • Siva K.
  • Verified HomeBuyer
  • May 05, 2020
  • Milpitas, CA

the whole team was patient and helped us address all our questions

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Beautiful views!

  • Maria J.
  • Verified HomeBuyer
  • May 05, 2020
  • Aurora, CO

Beautiful views!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The American Dream

  • Kevin P.
  • Verified HomeBuyer
  • May 05, 2020
  • Las Vegas, NV

When I was first looking for a home I didn’t know where to look. Moving to the Vegas area, I’ve seen tons of KB Home builds and when I walked into one I was astounded by their level of detail. From the studio appointment, to builder in house walk throughs, signing my name on the dotted line. Everything couldn’t have been more seamless when it came to my home. Thanks KB for my energy star certified home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall I am happy with my buying experience.

  • Antonio F.
  • Verified HomeBuyer
  • May 05, 2020
  • Salinas, CA

Overall I am happy with my buying experience.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Great Customer Service

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2020
  • Manor, TX

When a company’s employees strive to give their beat to customers. As a customer that is the best thing.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Amazing Experience

  • Lloyd T.
  • Verified HomeBuyer
  • May 05, 2020
  • Prosper, TX

This was an amazing experience. We worked with an amazing team to make our home owner dreams come true. I highly recommend building with KB Homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Ernie S.
  • Verified HomeBuyer
  • May 05, 2020
  • Katy, TX

The most important thing is they were very honest at all time. Everything was ready before they promised me

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great staff from sales to closing!

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2020
  • Leander, TX

Great staff from sales to closing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice house

  • David L.
  • Verified HomeBuyer
  • May 05, 2020
  • Saint Augustine, FL

The house turned out nice a quickly

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Wonderful Experience

  • Jessica M.
  • Verified HomeBuyer
  • May 05, 2020
  • Thornton, CO

Impressed by how great everyone was during this experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent service

  • Yumei L.
  • Verified HomeBuyer
  • May 04, 2020
  • Las Vegas, NV

Excellent service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

HAPPY DAYS

  • George K.
  • Verified HomeBuyer
  • May 04, 2020
  • Tucson, AZ

OUR SALES PERSON WAS OUTSTANDING ALONG WITH OUR CONSTRUCTION SUPER AND THE DESIGN STUDIO STAFF.OUR HOUSE WAS COMPLETED ON TIME AND IS BEAUTIFUL.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5