KB Home Reviews

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot inexperienced) are doing incorrectly....also don’t rely on the “inspections” made by the construction manager... we have had a lot of issues that should have been taken care of during points of inspection and weren’t. Overall, we are satisfied with the home and the KB team for striving for 100% satisfaction. ... More

The builders were rushed and did a poor job on details. They wouldn't allow me an additional day. I had to close on August 20th. If they had held off for another month, the issue I have wouldn't exist. The paint job is poor, the cracks in almost all corners in the Master bathroom weren't sealed. Cracked tile in the master bath and instead of replacing it the put grout on it. Wood around the island is not flush, it puckers in the corners. All these thing couldn't be seen unless looking very closely. I've had three different contractors from the time the building of my house to now. The last two have had to deal with all the issue that I've discovered. They're really good at helping with the repairs. I'm disappointed with the way my house was built. If I ever purchase another home I will be at the house everyday watching closely, unfortunately I wasn't in the same state. That was a downfall for me. The should be taking money off the amount I owe for the house, all the trouble i'm going through. ... More

1. Credit from standard options that can be applied towards to upgrades - This is really not true. They do make it look its true on little things like the faucets that you can check outside but anything that goes in thousands and the exact model is not found in the stores they added at least a 50% premium mixing up with poor quality items. 2. Design studio's misleading sampling technique - sample items they showed in the design studio looks intentionally misleading. Flooring sample they have shown did not represent what they have actually installed. A small percentage of the difference can be acceptable but almost 50% of the planks installed were not the sample shown. 3. The house was delayed by more than a month - it can be understood if the the house is delayed by a month from the beginning of the construction. Sales reps told us the house will be ready in 2 weeks but it actually took 5 weeks. ... More

KB offers affordable model homes, with decent workmanship. I did not give it 5 stars, because there was no transparency upfront about the additional costs involved in building the home like the lot premiums, or what was involved in the basic model. Their mortgage company was also difficult to contact and get a hold of.

The quality of our new KB Home this go around was mediocre. Our final walk through was a mess and I have called KB several times to fix minor issues inside the home such as holes in the concrete foundation, bad wall patching jobs, and the door trim was not up to par either. Our first KB home we bought 7 years ago was superb but unfortunately this time around it felt like the construction was rushed and messy.

Busted pipe has caused continued water flow in backyard and front.

As the saying goes, you get what you paid for. There are a lot of issues with the home and their employees seem to be let go pretty often. This has been frustrating as I was promised something only to find out someone was let go and I have to start the process all over again. Their worksmanship is horrible.

I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home.

craftsmanship could of definitely be better, unfortunately we did not notice the issues until we were all moved in, AC broke down within the first weeks of closing and it took 1 week to repair!, siding that had to be replaced outside still not painted and it has been over 2 weeks already!!. Definitely makes us reconsider our choice of builder...

Happy to be in my first home. Overall very happy with my purchasing and design studio experience, but definitely see many issues with the workmanship of the home—painting, tile work, etc. very sloppily thrown together. Sales and design team are great!

They had so many re-work to be done.. many mistake. some work are not done professionally... expensive with less choices

Our house is beautiful and we love it, however, there were a lot of issues with the small details of our home - very poor quality of work. The toilet paper holders would not hold a roll of toilet paper, the slider door had gouges and scrape marks, the garage door was extremely sounded like it was going to fall off the hinges. The list goes on and on. This is a brand new home and to have so many issues upon move in was quite disappointing. It sure was upsetting to have so many issues in a brand new home that we paid a lot of money for.

Unresponsive to call or text

Attention to detail with a new home was not there

On your final walk through make sure everything works. So, there is no hassle for any maintenance issue.

When we moved in we had multiple electrical problems that were not found until wenhad an electrician install fans and GFI's in the garage for us. We also found problems with the plastering job when we were painting the interior of the house. We found paint/plaster on the underside of multiple doorknobs. The construction manager was quick to respond to the issues but still.

Generally speaking, all the personnel are very kind and helpful. The only thing made me somewhat upset is your loan company was not very efficient, Jose is nice but the whole process is not a pleasant experience.

The home is absolutely beautiful. The entire staff from the construction team to the sales team are professional and friendly. There are some issues with its corporate management. They are non-responsive. Happy with the home but not happy with how certain concerns are handled or should I say ignored.

We bought another new home and their customer service wasnt nearly as good as KB but their home was built better. wasnt all upgrades. Disappointed in landscape although i know some of it is controlled by the area and water shortage but more trees and color would be nice especially with a corner lot and premium lot

Matt, Peter and Roger are great at what they do and very pleasant to work with. They are the team that build your house from ground up. Unfortunately for them, the sales team and K.B.H.S, fell significantly short in providing satisfactory customer service. My wife and I felt that K.B.H.S and the sales team were unprofessional and careless. They had their own agenda and did not work with our needs. K.B.H.S told us that we were asking too many questions and it was starting to upset their upper management team. Keep in mind, the questions we were asking were as follows: 1.What is the difference in rate between 15 year fix and 30 year fix? 2. Will they match interest rate with a competitor? 3. Please provide a breakdown of interest between the 2 options? 4. Would it be better if we do a jumbo loan or a conventional? Apparently, these four questions were enough to upset the upper management of K.B.H.S. One week prior to our closing date, K.B.H.S told us we do not qualify for the loan and there was nothing they could do about it. At this time, my wife and I were forced to look into other loan companies and got approved with Cherry Creek Mortgage. As soon as we got approved my Cherry Creek Mortgage company, K.B.H.S said, "We have great news for you, we can match what Cherry Creek Mortgage is offering you." However, K.B.H.S was forcing us to close with them because, they told us that if we can not close with them on May 24th, each additional day will cost my wife and I $600 in penalties. Anyways, I can go on and on. In short, do not use K.B.H.S and make sure you get your own real estate agent involved. Do not give them the entire control of the sale, cause they are not worthy of such trust. The rest of the team was spectacular though. Truly one of a kind. Thanks again to Peter, Matt and Roger. Keep up the great work. ... More

Going into buying a home with KB, I was very excited. I was not ready for the inconsistencies with the project manager as well as him not meeting our expectations. There are still issues that need to be resolved and we have been in the house for almost 2 months.

Consider hiring a good home inspector. Pay attention to construction process and contractor workmanship.

Not bad.

Builder bless non/negotiable in price for faults they did during construction and didn’t want to take any accountability.

Keep double triple check on the items that you requested to have repaired or fixed. Follow up is not good