KB Home Reviews

THEY ARE KNOWLEDGEABLE, TRUST WORTHLY. WORK WITH YOU TO GET WHAT YOU WANT AND QUICK TO RESPOND.

I would first like to thank Duc who was our sales agent who introduced us to our beautiful home and view. We had no idea what to expect when we first visited KB homes in Communication Hill, but when he walked us through the model homes we immediately fell in love. We were fortunate enough to get a place with a view and have everything completed before the SIP. Mike our Service Manager has also been great. Even though we have not completed our 30 day touchups due to the pandemic he has responsibly followed up with me to ensure that everything that we want done will be delivered as soon as they are able to go back to work. Appreciate you KB Homes for your great customer service. ... More

Everyone was very helpful every step of the way! They made us feel comfortable and confident to buy our first ever home. We also loved our housewarming gift basket! :)

Great experience.

Amazing home, love the staff and everybody we worked with through the whole process. This quarantine has delayed some things that needed fixed but that will happen after it's over. Thank you guys.

Great experience from beginning to end!

We love our new home for new beginnings

Good price

Need to have better workers. My wzter lines were crossed and had to have a big part of my kitchen wall cut off to fix it

This is a well laid out and lovely new neighborhood! Great walking trails!!

The KB homes at Ventana on Lincoln CA, are nice. We where one of tge first families to move in, and everyone we've met have been nice. The office staff, and the kb homes construction supervisors have been great as well, even through this covid 19 challenged time. Now the excitement of taking possession of the home, and finalizing mounds of paper work, and contracts, time for the details. If you buy a home, take your time, inspect every inch, dont be rushed, bring a trained eye. We had a damaged microwave, unfinished paint, drawers that hit the custom counters and dont close right, damaged vanity counter tops, over spray, really bad seams in the carpet, and you can feel lumps here and there, automatic bath fans that would not shut off, they had to come and make them manually operated with the switch to turn off, the sensitivity adjustments i guess didnt work, or we had that much humidity behind the walls. Many of our upgrades hadn't been done, we had to bring it to there attention several times, with calls and emails. We paid for a sidewalk, that even being overlooked, had some problems getting installed, for instance the stucco bubbled out on the side where the sidewalk went, causing further delays because of repairs and paint. We had a issue with the landscaping, they only do the front, but one tree was hitting our gutter and to close to the sidewalk, they had it moved. Some other big ones we had problems with was the loft was supposed to have open railing, that we paid for, not the pony wall they initially started, our vanity light fixtures, and shower doors where supposed to be color changed, we caught it, they did swap it out for the correct fixtures. The dryer outlet didnt work, a breaker needed replaced. There's a few other on going issues, but with covid19, they're not able to address them all. John, Jim, and Devin are all great to work with, and try to fix everything they can. Point is before you get too caught up in the moment, before you take possession of those keys, inspect every single aspect of that home, ever inch, drawer, outlet, breaker, every window, one of ours was cracked. Carpet seems doors, yes we had a hole in a new door as well. Every knob, blind, door handle, outlet, carpet seem, light fixture, everything. Look real close with a flashlight, glasses whatever it takes, you're the one paying over half a million dollars for a new house, not almost, or repaired house, yes we've found those too, examples, shaker cabinet faces had been touched up with spray paint, thats still there. A counter top they sanded and buffed after damaging it, we caught it, and it was replaced. Also there's a huge pest problem with springtails, it got worse when they brought in the mulch, millions of them all over the area, our property, garage, and now our new home. Once you take possession its all on you, so before you take keys, id look for that, hundreds of dollars later its still a big problem. Overall the community is great we moved from 2 miles down the road, and have lived here for a long time, lincoln is a great community. Kb staff have been great, and although there has been quality control issues, the have and will continue to address them. I can't express enough how important the walk thru and inspections are, see something say something. Its your money, and dreams, not the carpet installer, not the roofers, not the painters etc. Its yours, get your moneys worth, and quality you expect, if you do that, you'll love your kb home, and enjoy working with the staff. ... More

Overall , house is great . But may due to covid-19 , there are some fixes and cleaning not done before move in Hope team can help when they back to work

KBH is the best They keep checking on customers persistently

The staff is friendly and professional. We were notified on the progress of our home step by step. After moving in the staff has called to ask if we were comfortable in our home and if there were any touch ups needed.

No anybody respond, very careless,and not good materials. My house wood carpet moving.

No concerns, good to go.

We had a few issues that were handle, but unsure how they were missed in the walkthroughs. For example the wrong interior paint was used, cracked shower pan, sloppy re paint and cable hider was not installed correctly. Customer service team has done an awesome job.

Overall excellent, exceeded expectations, but not a perfect 5 stars.

We are excited to own our 1st home , the price/value is great but then when we landed in home it started falling apart , there are number of issues like Gas leakage , Tank-less water heater not working , ceiling lights popping out , gaps on edges of stairs etc . The person who did our home orientation did not take things right way to address them and always we need to claim to south bay homes and depend on their availability. I did not expect these kind of issues happen with new home which is not pleasant. our Thermostat was not working , when i tried to replace with new one it went down and they claim its not under warranty .. the new home less than 30 days how does it dont function well. overall happy only with purchase and community but not the amount of issues happening . ... More

As the title says.

Lots to be said. The quality for what I paid for is less than great.

I have a few issues that have been identified, but it's not fair to comment due to the covid-19 state that we are in. I've been advised that only emergency issues will be attended to. That being said, I can't honestly comment on what they can't do. Until I know what they would do with my outstanding concerns. These are only preliminary responses, but not final.

We are so grateful that KB gave us our dream home that our family can grow in and never have to move again. Grateful for the people like Jeff and Junior who went above and beyond to make us fill included with every step of the build and move in process

Sara in sales is very knowledgeable. I don’t remember Steve’s title but he also is very knowledgeable in answering my questions about my house.

Very good