KB Home Reviews

The best buying experience I’ve ever had. Everyone was great to work with and the sales staff was very responsive to all of my concerns. I was disappointed with the initial interior painting of the walls and doors, but KB Home was quick to rectify the issue and make sure that I was happy with the final outcome. The house is very energy efficient and I would highly recommend this builder.

The only issue I'm having is the delay in responding to my issues, concerns with warranty dept.

I overall had a positive experience. I’m happy with my home, but there have been issues at the end when we moved in. Our Dishwasher didn’t work when we moved in, and it took several phone calls and emails to get at response from the builder. We still have a broken closet door, and a shower that constantly drips. We were sold that KB was good with details, but that hasn’t been our experience. During the construction process though they were great. Great communication, and super helpful. It’s just too bad, we had so many things not working when we moved in.

kB homes at all satisfaction but some issue are not solved

The home buying process and closing went smoothly, and the purchase was completed without any issues. During the final walk-through, several issues were identified that needed to be corrected. However, four months later, some of these issues still remain unresolved. We have been in contact with the KB Home VP representative and are expecting all pending items to be resolved within the next couple of weeks, as previously promised.

My experience with KB Home in Wilder Pines, Lakeland, FL has been frustrating. Since moving in, I’ve encountered ongoing issues with the quality and condition of my home. I’ve reached out to the customer service team several times, but the follow-up has been inconsistent, and many of my concerns remain unresolved. One of the most challenging aspects has been the lack of communication. Promises to return calls or provide updates have not been followed through, which has left me feeling overlooked during a time when support should be a priority. I expected better accountability and service after closing on my home. Unfortunately, my experience has not met those expectations. I hope KB Home takes steps to improve their post-closing support and overall customer care. At this time, I would not feel comfortable recommending them based on my experience. ... More

Many materials are damaged like countertop, kitchen sink, bathroom tubs, mirrors and because they are already in place, it's not possible to swap out so after care team worked hard to help me fixing those. Unfortunately many items weren't fixable so I'm stuck with looking at those damaged fixtures everyday. Quality of workmanship was bad, too. All the doors are not sanded well enough at the bottom and some didn't line up with the door handle hardware so had problem close fully. Painting was crappy with many running over drip marks on the baseboards. Tiles in the bathrooms are not leveled so some areas had a bigger gap from the baseboard. And the shower tub had many scratches on the outside. Walking showers didn't have enough space carved out for shampoo and conditioner. Overall, it just does not feel like a million dollar home. ... More

I received my house on September 27, 2024 and to date they have not fixed all the defects that my house has. The last repair date is for next November 20, 2024, I hope they finally finish with all the details they left in my house

KB is great, but unfortunately not so great at correcting deficiencies. I have been waiting for several issues (i.e. siding, tile, plumbing, fence, gate, garage floor detailing, drainage) to get corrected. Some issues were (partially) corrected while others have been completely ignored. There is a need for better quality workmanship. Terrible work on the backyard fence and gate. Drainage is not a thing to KB. If you buy from KB I strongly recommend you get all issues resolved before you move in. Otherwise, issues may not get resolved. Once again, I love my home but not the quality of the work. It seems as if contractors are in a hurry to get done and move on to the next project, sacrificing the quality of the work. I think is unfair to KB as their contractors could do a better job inspecting and making sure workers are not doing what I consider to be "Extremely messy work". ... More

Multiple issues that are not getting fixed.horrible quality checkers, sloppy all over.

Do not fill out any surveys until at least 30 days after closing. I emphasize do not fill out that survey at closing. Project managers need accommodate buyers working schedules and meet after 5pm and possibly weekends just like sales. Buyers shouldn't need to loose pay to schedule fixes to poor workmanship and sub standard materials

Too many issues, hectic experience. I could not honestly recommend this builder.

Construction work & material is very unacceptable. Wall cracks within one month. Nail inside carpet is too bad for resident's safety

I’m if you waiting to come and fix behind the old oven since the day I moved. They told me that they will take care of the issue ASAP. I’m still waiting.

These homes are built extremely fast and that comes with plenty of issues. Also comes with lack of quality of the home. These homes are pretty expensive and I have not been pleased with the quality of the construction work and the responsiveness from the construction team to get certain details of the time fixed.

As a first time homebuyer I thought buying new would keep me from having to fix things. That has not been the case. I have a garage that gets wet when it rains, dinged and scratched “upgraded cabinets” that were “fixed” instead of being replaced, the siding in my entryway looks horrible, a chunk of concrete missing from entry way, scratches on most doors throughout the house, hollow sections of the flooring, nicked bathtub, missed grout spots on bathrooms, nails sticking out the trim, paint on door hinges throughout the house, scratches on sliding door, the garage floor is cracking, etc. So far, the people that have come out to fix some of these issues just patch things up and sometimes end up looking the same. ... More

There are indeed problems with the quality of the house. Many areas need to be repaired. The lock on the door has fallen off many times and the door is damaged. The main problem is that the house will tremble whenever a large car passes by!

The loan processor and agent Corey were helpful and responded to all my questions timely. The sales agent Susan was great as well. The issue is dealing with warranty. I have paint that is cracked, baseboards that are damaged, missing caps on the rain caps on the roof, scratched sink…the list goes on. I submitted these concerns in October and none have been resolved. I was given an in person appointment October 11th so I guess we’ll see how that works out.

We love our home in Gold Canyon, AZ. Structurally the house is sound but the trade work inside is not up to par for what you spend on these homes. Make sure you get an independent inspector to inspect the work along the way and it would be valuable to have a realtor to advocate for you! It’s a must if you want to stay on top of the whole process. The Forman and salesman were nice but communication was severely lacking. KB Homes can do better to make sure the homes they build are top of the line for the cost.

Quality Check is not done properly. Many things have issues.

Things do not get fixed. Beautiful house love my home but no follow through

Great floor plan, looks great from a distance. Final finishes are not up to anyone’s standards quality control definitely lacks

Home is beautiful, however, there were a lot of little details that did not meet my expectations for the price paid. Cabinets had issues, crown molding had issues, flooring seems uneven in some areas.

I WISH THE QUALITY OF WORKMANSHIP TO BE BETTER, SO I WILL NOT HAVE THAT MANY ISSUES WITH WARRANTY DEPARTMENT. I CLOSED MY ESCROW ALMOST 2 MONTHS, THE ISSUES ARE STILL THE SAME.

Sales staff are the best, but unfortunately the attention for other people with issues and concerns have to be better.