Skip main navigation

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11286 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

11286 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

KB Home - Beautiful Home designs & locations to pick from!

  • Leilani C.
  • Verified HomeBuyer
  • July 27, 2021
  • Las Vegas, NV

Beautiful Home designs & locations to pick from!

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

The timeline took longer than usual. Superintendent Ryan and Kimara was great and helpful but the gentleman who initial was helping me was not always as helpful.

  • Jessica G.
  • Verified HomeBuyer
  • July 20, 2021
  • Las Vegas, NV

Everything seems to be an upgrade. The model homes are somewhat misleading but the prices of the upgrades are not bad. Overall pricing is alright but the timeline and follow up is not always the best. I have been living in our home for 3 months so far so good just some minor things need to followed up by w/ warranty.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

KB Home - Overall it was a great experience with few hiccups along the

  • Tyler T.
  • Verified HomeBuyer
  • July 20, 2021
  • Georgetown, TX

Overall it was a great experience with few hiccups along the way. The KB team was able to acknowledge and address my concerns in a timely matter. If anything was missed, a simple follow up seemed to suffice and any issues were taken care of. One complaint I will have is in regards to the choice of leaving the ugly, black tube for the AC condensation drain. I’ve never seen that before and every house I’ve lived in prior has had some sort if PVC piping going into the ground (sort of a French drain). It looks pretty shoddy while it kills my grass and serves as an ideal chew toy for my dog. ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

The studio

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Del Valle, TX

Great value for a start home under current market. Need more consideration for normal design to fit for smaller house these days such as avoid door overlap when both open, two big oak trees in a very small from lawn that too close to drive way...

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

Getting my keys in hand!

  • Alicia G.
  • Verified HomeBuyer
  • July 14, 2021
  • Katy, TX

As a first time home buyer and after all the things I went through with others I have to say I am happy with my new home.!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - Some of the materials that they used are too cheap.

  • Shadi F.
  • Verified HomeBuyer
  • July 14, 2021
  • Jacksonville, FL

Some of the materials that they used are too cheap.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - good builder but could have used a thicker carpet.

  • Christopher J.
  • Verified HomeBuyer
  • July 13, 2021
  • Anaheim, CA

good builder but could have used a thicker carpet. I got the free option, carpet feels really thin. It looks good but some areas you can feel the staples or screws, especially on the corners.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

I really liked how i received texts and pictures during the building process.

  • Alexandra K.
  • Verified HomeBuyer
  • July 03, 2021
  • Las Vegas, NV

I was extremely pleased with the building supervisor, Ryan. He always addressed my concerns and returned my phone calls in a timely manner. However, I am not happy with the faucets that were placed in all the sinks and the careless paint job that was done. For the money that I paid for this home, KB should of had better quality materials! Furthermore, the home lacks light. It should of had more windows and more lighting in the bathroom by the sinks. I also have to turn my lights on during the day in my kitchen. How is this going to save me energy? I also hate the toilets! I have to flush more ...

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Everything from start to finish with no hiccups.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Las Vegas, NV

Good buying experience but workmanship quality was subpar such as cracked tile roof, carpets, paint, cabinets trims. My recommendation is to double check all above before signing your closing paperwork. In my case, it seems all construction trade were rushing to close therfore having a lot of issues after.

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Great salespeople and finance people !! Amazing. The place where I am having issues is for them to follow up and fix outstanding physical issues inside the home. Responsiveness is terrible and even when they finally do. They come after we complained

  • Michael P.
  • Verified HomeBuyer
  • June 17, 2021
  • Las Vegas, NV

And now today only two people came. We still have a small hole in our calk above the shower. This is unacceptable and they need to fix it ASAP. Unfortunately that does t seem to be a priority and no one has come to fix that. We already used the shower so we are afraid if there is further damage. Get on the ball and fix this ASAP. Touch ups still have not been done as well :(

Total Score 4


Quality 2

Trustworthiness 4

Value 5

Responsiveness 1

Well planned neighborhood...slick shower floor in master bath...bad trim details

  • Ralph P.
  • Verified HomeBuyer
  • June 16, 2021
  • Lockhart, TX

Good home...but no details are given to the customer concerning the sprinkler system...

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 2

Home buying experience!

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2021
  • Manteca, CA

Home buying experience is great! A bit pricey on some options. Quite responsive to some issues but some may need to push back to get fix.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - - Great customer service by Rey.

  • REBECCA R.
  • Verified HomeBuyer
  • June 01, 2021
  • Converse, TX

- Great customer service by Rey. - Low quality & attention to detail / finishes. - A/C has broken down 5 times within a month span.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Great sales team.

  • Randall L.
  • Verified HomeBuyer
  • May 26, 2021
  • Magnolia, TX

The floor plans are amazing!

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

The build was good minor issues that haven't completed yet and landscaping has not been done we closed on the sale of the home ! 04/01/21 .

  • Eugene D.
  • Verified HomeBuyer
  • May 25, 2021
  • Castle Rock, CO

Be sure your home is ready to your satisfaction before you close on the sale !

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

KB Home

  • Anonymous
  • Verified HomeBuyer
  • May 25, 2021
  • Leander, TX

Several missed deadlines to deliver the house. Overall okay experience with KB home.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

KB Home - Just glad to be done with it.

  • Patrick S.
  • Verified HomeBuyer
  • May 25, 2021
  • San Antonio, TX

Just glad to be done with it. Hopefully my home doesn't fall apart and I can improve it from the initial build.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Customer Service Representatives have all been helpful and quick to respond to issues.

  • Lorraine U.
  • Verified HomeBuyer
  • May 24, 2021
  • North Las Vegas, NV

The workmanship has me questioning my home purchase.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

KB Home - SALE AGENT AND CONSTRUCTION MANAGER GAVE AN EXCELLENT SERVICE

  • Rosa O.
  • Verified HomeBuyer
  • May 12, 2021
  • Aurora, CO

SALE AGENT AND CONSTRUCTION MANAGER GAVE AN EXCELLENT SERVICE JUST THE CONCRETE CONTRACTOR DID A TERRIBLE JOB. TWO ISSUES: GARAGE FLOOR WITH HOLDS AND STEPS STOOP IN THE BACKYARD

Total Score 4


Quality 1

Trustworthiness 2

Value 4

Responsiveness 5

The Communication

  • Sophia Q.
  • Verified HomeBuyer
  • May 11, 2021
  • Jarrell, TX

Overall My experience was Good from beginning to End.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

loan and sales process

  • Miguel M.
  • Verified HomeBuyer
  • May 05, 2021
  • St Johns, FL

The builder does not know how to lay down sod .My yard is currently a ankle hazard and can't cut without the lawn mower coming to an abrupt stop in various areas because of uneven areas and holes.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

KB Home - I think the idea or the mission is good, things to improve, the

  • Raul L.
  • Verified HomeBuyer
  • April 22, 2021
  • Houston, TX

I think the idea or the mission is good, things to improve, the workforce, work supervision, and post-sale complaints

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 2

KB Home - Kept me informed all along the way

  • Mary P.
  • Verified HomeBuyer
  • April 19, 2021
  • Castle Rock, CO

Kept me informed all along the way

Total Score 4


Quality 4

Trustworthiness 4

Value 2

Responsiveness 5

The length of time it took to build. I know some of it had to do with Covid

  • Bonita B.
  • Verified HomeBuyer
  • April 15, 2021
  • Jacksonville, FL

Had some issues with not getting the proper appliances that we ordered the length of time to get that situation fixed was a little frustrating. But overall it was a good experience

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 2

KB Home - It was great and all the staff was good

  • Anonymous
  • Verified HomeBuyer
  • April 12, 2021
  • Thornton, CO

It was great and all the staff was good

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3