KB Home Reviews

Been in my home 6 weeks and I'm still waiting on ceiling fans, bathroom mirror, and the correct refrigerator. Ceiling fans are in. I took a day off work on the scheduled day and no one showed up. Still waiting. This part is very frustrating.

Extremely disappointed when I moved into the property. There were so many deficiencies with this new construction. It is evident there was no quality oversight provided. Some of the following deficiencies include the windows not properly aligned, several areas needed a new coat of paint, missing door hinge, missing seal strip on the front door and garage entry door, missing sliding door screen, access to the attic was not leveled and painted, dry wall issues, leftover flooring was scattered in the garage, dead mosquitoes on window ledges, rust in the tub area due to old screws, white cement or caulking bits were on the tub, very dirty sliding door track. Just recently, the irrigation in the back pounded on the back glass sliding door making a loud noise very early in the morning. There is currently a temporary fix and not sure when it will be permanently fixed. Also, just discovered and reported a water leak in the garage to Luke yesterday. In addition, thought dual paned windows would be a standard but it is very apparent they are not nor are the walls condo specs. This feels more like an apartment instead of a townhome. One positive comment is Luke and Gunner's quick responsiveness. They are very professional and make every effort to try and resolve issues as quickly as possible. This should not be a reflection on ther performance on trying to resolve these issues. I realize KB is using contractors and laborers that do not work directly for KB but the builder should take accountability for not putting in appropriate and necessary quality oversight in place. The property in itself is far below expectations. If I had known these were issues I would be dealing with a brand new KB townhome, I definitely would not have made the purchase. ... More

We got our house eventually for a reasonable price and many things are decent. But to be a little more critical, that's what people want, right? A lot of the processes weren't working out for them whether it's financial aspect, construction, communication (with delays regarding covid material shortage and "labor shortage"), the quality of work, etc.

As a first time homebuyer, I was looking forward to the experience but was a bit disappointed with the overall experience. For the most part, the initial process was fine, however, after deciding to utilize another lender the process seemed to deteriorate. The closing date changed a few times and seemed rushed and pressured while the house was nowhere near ready. After closing and signing the closing documents, it was days before I received the keys as utilized a different lender (not KB). This caused several delays and further coordination of firniture/appliance deliveries that were pending. ... More

We wore surprise how KB install products that we didn't order without our authorization such as toilets and stove. If we don't notice no buddy mentioned. At this time, we still wearing for KB to replace a cabinet that apparently was damage during installation not to mention how poor are the kitchen cabinets terminations. Plus, we close in February 28,2022 and as of today April 30, 2022, we also still wearing for toilets replacement, range replacement and gutters installation.

I feel that for the price paid for the home, the quality should have been better. I continue to find things , that's not well put together.

Difficulty with consistent workmanship

We signed for our home with them promising to fix several items on the home. Out side has not been painted Garage door is dented and weather stripping is falling off. Our wall in main entry is bowed. With a major curve in it.the other day a worker showed up to fix the wall and only had a hammer he smacked the wall 5 times breaking the base board and moving the wall back 2 inches still needs to be redone and now tile does not match wall . So need a tile guy to redo 2 tikes. a interior wall repatched and replanted (Not sure how you fix a wall with just a hammer and no materials. Front irrigation has never worked having broken pipes under ground the plants are now dead and we asked to be replaced. Emails are not responded to. Today a worker came fixed one pipe did not replace plants. Now No one returns emails or request. Our cabinets in kitchen is damaged and still missing one knob that they can not find. When asked they say supply chain or out of stock it been 2 month missing one knob. Bathroom shower is missing the piece that separates the 2 glass doors. Bedroom closet is unable to open or close. All small issues but no communication or follow thru Our buying experience was going great but now there is a disconnect and we start to feel jaded by not completing these small defects. What the model home is and what is delivered down the street is 2 totally different products. Kind of disappointed as this was suppose to a great community. ... More

I am still waiting on a few jobs to be corrected or finalized in house. I have been told to "be patient" or just do not hear back to set up a date for completion. It is now going to be hard (after 2 months) to get dates coordinated due to my work schedule. 1) Lawn is horrible as they put in pods after cold front and nothing is "filling in" as I was advised. It is very "sandy" and on one side of house the pads are not growing together. 2) 2 new doors, to fix issues with doors at closing, were ordered incorrectly and still waiting to get them replaced. 3) No one has come to put "pads" on bottom of slider doors to fill in area that bugs can get in and air conditioning can go thru costing me money. 4) I was told at closing they would come to do "touch up" paint that has not happened, 2 months past closing. 5) Master bath toilet is lose and causing me to primarily have to use the guest bathroom being afraid it will completely seperate causing bigger issues. 6) I was never given a tutorial on setting up irrigation system. Each time I had an issue someone came and made adjustment without advising me or showing me what they were doing. They system kept running in cycles one after the other causing me to have a water bill of over $200 for the first month living here. Carlos did finally come out and set it up after about 4 times talking to Edgar re this issue. ... More

Superintendent is just talked and no action. He just talked nice and ask us to give good review. He gave us temporary garage door and the one we suppose to get need to be wait for 14-16months. We are paying mortgage and we don't get what we pay for.

Besides what I just indicated the construction part of the experience I would hope K B has a more hands on approach rather let things come to a stop before someone did something to fix the problems. Its called Management oversight.

The workmanship is one of the major keys that makes the house not worth the price. Everything was so thrown together and now we have to deal with asking them to fix several things that appear to be KNOWN issues but overlooked just to go ahead and secure the sale.

I have reached out on multiple times to the superintendent, Luke, with no response.

YOUR BOX DID NOT ALLOW TO INSERT THE PROPER VIEW, EVEN THOUGH WE DID NOT INCLUDE ANY EMOJIS. WE NEED TO SUBMIT A MORE DETAILED REVIEW. PLEASE SENT AN EMAIL ADDRESS FOR US TO DO SO. WE HAVE NOT HAD A GOOD EXPERIENCE!

Long time we waiting for this house and the price increase to much from the waiting time

As far as the sales team goes, everyone is great. However, when it comes down to the wire and we look at the quality of home you are getting, I definitely feel that I was shorted. I have had multiple issues since purchasing the home and most of them are from poor workmanship and/or carelessness of the building team. I have had some of the issues handled however, it has been about 2 months since I moved in and I am still waiting for some resolution. I ended up hiring my own electrician to fix the wiring but there are many issues left untouched. I might be the one in a million bad egg home but, given the information on the quality of home, had I known this before, I may have chosen to take my money elsewhere. ... More

I am making the house into a home, but there are some things, mainly cosmetic, that should have been taken care of beforehand. The home has the potential to be great, but for right now, I can say that it is good. The sales team was amazing. The floor plan is awesome. I just feel that the "small stuff" was rushed and overlooked by whoever was to inspect it during the process.

process was inline with expectation, in regards to the time it took to build the home and close. The closing process was messy and a lot of back and fourth between KBH and title company due to errors in the paperwork, it was very stressful. I was unware of the large slope in the backyard which takes away half of the backyard, 20 ft vs 40 ft. Additionally, the tree in the backyard has not been removed as promised even though its on my property and was supposed to be removed prior to building. Cant get anyone in KBH to give me a straight answer as to when it'll get removed. Somewhat regret buying this home, while definitely sell this home in the near future. ... More

Lack of communication, delays, poor quality control

Slow to fix issues after buying the house.

Stove appliances are horrible do not suggest

I wouldn't recommend anyone to buy a KB Home

Visit the home site on a regular bases, the builder will try to get away with the craftsmanship. At the end the cosmetics will hide major problems. Point out every single issue as you see it and take pictures. And don't sign for the house unless you are completely satisfied with everything you chose to be installed.

GIF in laundry room pop whenever you do laundry. Lawn sprinklers don’t work and my lawn looks dead. Large hole on side of house that we were told would be fixed but still hasn’t. Worker came to fix garage door opener and proceeded to hit the exterior of our house with a ladder and put two holes in the stucco. We caught the worker trying to paint over the holes instead of fixing that stucco. There is no power to our doorbell. Furnace just stopped working tonight. Very frustrated and disappointed.

It was our dream to have a home and at the beginning our experience was pleasant. However, we can’t believe it’s just COVID that has made our experience decline so drastically. If we would have waited to have our home just right we would still be living out of motels and friends homes. We have reached out to warranty multiple times and have had no response. Great reviews are wanted but not warranted.