KB Home Reviews

My overall experience with KB Home was great, they are very helpful, and they were always there to answer any questions or concerns !

the building team was and is amazing. they are the reason I recommended kb homes in the state of florida.

Overall, the quality of the build is great. Because the house is so basic, you're inclined to upgrade a bit. Decided to upgrade light fixtures in bathrooms and dining room. Big mistake. The bathroom fixtures were not centered to the sink and are closer to the wall. So much for having a design element. In addition, We were stuck getting a Lot that we didn't want, but agreed to it because we were told we could build a certain design on that lot (Farmhouse), which is the design we wanted out of the four choices. Two days later, we were told that we could no longer have the Farmhouse and that we had to have a certain style (Italian) because supposedly the plans were already submitted to the City. I feel like the plans would have had to be submitted much earlier if that were the case and that the Sales Agent must have known it was an Italian lot before telling us we could get a Farmhouse. Unfortunately, not being able to choose the style of home really messed with our experience as it's an option that is used to entice buyers to purchase with KB. The home wasn't 100% ready when we moved in, but the Superintendents (I went through 3 in the span of the 6 month build/purchase process) did follow up to make sure our concerns/questions were answered after moving in. Overall, happy with the home, not with the process. There's definitely lot of room for improvement. ... More

As a first time buyer, KB streamlined the process.

KB built our neighbors home after ours was built. They built the same model as ours with their windows all mirroring ours. The fence is lower then the windows, therefore we can see into each others homes. We have NO privacy!

My experience with the builder and Sarah was awesome. They answered every question I had and was able to assist me when needed. My 3 star rating is due to the loan officer, Sylma. As a loan officer she was not knowledgeable and very incompetent. She would give closure dates and not make her deadlines. Instead of her being honest with the changes in the closure dates she would put blame on others. I was told my closure date was changed due to waiting on meters to be installed. Once the meters were installed my closure date was changed again because she was waiting on GSFA to approve me. When I contact GSFA I was told my application was not received. Immediately after I contacted Sylma and told her what was said and who my point of contact was and only at this time she admitted to me she was not familiar with the program and had to get educated on it. Her apologies were not accepted because I had asked her before I went with KB Loan if she was knowledgeable to the program and was told yes. I forgot to mention I had given my landlord my notice to move, so I was displaced for three weeks and had stressed this to Sylma and her supervisor Steve. Both of them promised to get the paperwork done ASAP, but that didn’t happen. It took GSFA a few hours to approve my application, but it took them over three weeks to process and submit a few pages. Unacceptable! ... More

Pretty good so far. Time will tell.

We love our new home.

Overall experience was great.

Marcell, our salesman was nice in person but at times not very responsive and seemed to lack knowledge of products and building procedures. He was also rude to our agent a couple times. Once we finished that part of the process working with Joey was a far better experience. He was super responsive and went put of his way to help us and explain anything that needed to be explained. He was flexible with scheduling and didn't mknd going the extra mile.

Pretty good experience so far.

You guys can do better. KB is a big corporation. I was expecting great service and quality. I am disappointed with the whole experience. This is not my first new home I purchased.

The quality of the home overall is great! The finishing work (painting, trim work) and overall cleaning was very messy! We did a lot of work on our own to get the place in tip/top shape. As a new build we expected to move in with most everything ready to go. Our KB sales rep was very responsive and understanding.

Our down payment wire was lost by KB mortgage for 5 days, living room texturing very poor quality and roofing subcontractor performance was way below par extending our closing by a month. Other than that, they were great overall.

The responsiveness has been amazing. They've had challenges given I moved in just as the city was going into the "safer-at-home" measures. Having said that, I'm finding so many nail holes not filled in. I see what looks like flakes on the walls, but when I touch the flakes, they are actually poorly covered nail holes that when touched flake off to show the underlying drywall and nail. I have a shower stall in the master bath, but the tile cuts are uneven making it look like the work was not done by a professional. It was a difficult decision to buy a house in this price range - I think I expected the few upgrades that were done to be impeccably done. ... More

I have a few issues that have been identified, but it's not fair to comment due to the covid-19 state that we are in. I've been advised that only emergency issues will be attended to. That being said, I can't honestly comment on what they can't do. Until I know what they would do with my outstanding concerns. These are only preliminary responses, but not final.

In short, good experience with KB, the service, responsiveness. Would recommend the team and ease of doing business anytime. From a value and workmanship perspective, I think they are mediocre; some paper-thin walls (sound), rushed finishes, carpet tags and bolts missing (though again, good service to fix). I think value (price) is ok for the Bay Area. But for the $ I would expect better materials.

Sales great, home is build well good value for price. However, coordinating follow up to resolve issues needs attention. Coordinator for this project does not communicate of complete followup timely. This can be very frustrating.

I was given a couple of closing dates. May be a lack of communication

Have had multiple customer service requests to be fixed after closing, however KB seems to be very responsive to those requests to get them resolved. Windows replaced. Still waiting call from company for Microwave to be replaced, stove clips to be installed (Customer service turned it over to appliance company as of 2 days ago), cabinet door replacement and a few door/drawer fixes scheduled Dec 31.

Lack of knowledge by sales personnel regarding valid issues.

The Sales Team throughout the KB Network were amazing. When we landed on Mystic Vista as the community with our preferred home, we received exceptional service from the Sales Team (Heidi was amazing) and the lending team (Ioana & Roxanna were fantastic), but once we signed and took the keys, we had problem after problem. Starting with a laundry list of poor finish work and culminating with multiple vendor issues and communication difficulties with the post-sale team. Not to mention, KB pushed us to download their app, but 45 days after taking the keys, the app still says we haven't closed on escrow or gotten the keys or moved in. The whole post-sale process has felt very much like we've moved from valued customer to just a homesite number. If you are willing to stay on top of their team and diligently tackle the multitude of repairs or problems that will come along with the purchase, then this could be the right neighborhood builder for you. ... More

Responsive promptly to minor problems. Excellent customer service

For the most part it was a pleasant experience. The days leading up to closing were incredibly stressful, though. It seemed as though there was no communicaiton between KB homes, KB home loans, the lawyer's office, and my realtor/myself. No one was on the same page, the loan office was unhelpful and condesending, my house wasn't completed/cleaned before closing. And it was just overall an incredibly stressful experience.

Horrible drywall finishing as you can see where seams are everywhere. Robert is a horrible project manager and missed many steps and requests on my home after discussing with him personally several times.