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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11744 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11744 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Great people and great value

  • Richard P.
  • Verified HomeBuyer
  • April 21, 2020
  • Riverside, CA

The sales staff, lending staff and crew are wonderful people and we were pleased to work with them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Hassle free Home building and buying

  • Ajay P.
  • Verified HomeBuyer
  • April 21, 2020
  • Newark, CA

Excellent customer service and smooth process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Overall we are very happy with our KB Home. We have a few minor issues that will be resolved after the virus subsides.

  • Kevin O.
  • Verified HomeBuyer
  • April 21, 2020
  • Florence, AZ

Our construction manager Paul is very responsive and has helped us several times with small issues around the house.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Awesome experience from beginning to end

  • Celia A.
  • Verified HomeBuyer
  • April 21, 2020
  • Moreno Valley, CA

Awesome experience from beginning to end

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love it!

  • David J.
  • Verified HomeBuyer
  • April 21, 2020
  • Pflugerville, TX

It was a pleasurable experience from start to finish. Very easy to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A piece of property to stay

  • Joseph C.
  • Verified HomeBuyer
  • April 21, 2020
  • Anaheim, CA

I would have expected the builder to give option to buyers to do some upgrades after building the house being they are the builder.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

Contruction perssonal

  • Michelle S.
  • Verified HomeBuyer
  • April 21, 2020
  • Lakeland, FL

Super service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Thank you DAndre

  • Michael M.
  • Verified HomeBuyer
  • April 21, 2020
  • Orlando, FL

After I moved in there has been a few issues that has to yet be resolved but are on hold due to COVID 19. DeAndre has been great taking care os everything. Tom did a good job as well.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great house.

  • Joseph C.
  • Verified HomeBuyer
  • April 21, 2020
  • New Braunfels, TX

Great house. Outstanding service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great job!

  • Markus T.
  • Verified HomeBuyer
  • April 21, 2020
  • Corona, CA

Garage broke, they come the next day and fixed quickly. Amazing work!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New 2020 kB home

  • Carlos A.
  • Verified HomeBuyer
  • April 21, 2020
  • Live Oak, CA

New house was built as designed by my wife and I. The builder finished the house earlier than expected, which it was great! Will recommend to all my friends and family!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Horrible experience

  • Darren G.
  • Verified HomeBuyer
  • April 21, 2020
  • Leander, TX

no one listens anyways why write the story again

KB Home responded:
Hi Darren, we are sorry for any frustration and would love to have somebody contact you. Please e-mail us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as quickly as possible. --James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Bill and Robbie did a great job and were always helpful in a

  • Douglas K.
  • Verified HomeBuyer
  • April 20, 2020
  • New Braunfels, TX

Bill and Robbie did a great job and were always helpful in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Dream house

  • Hao J.
  • Verified HomeBuyer
  • April 19, 2020
  • Ontario, CA

Dream house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - great experience with everyone on the KB team.

  • Mark A.
  • Verified HomeBuyer
  • April 17, 2020
  • Ontario, CA

great experience with everyone on the KB team. always followed up and answered all questions we had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Okay

  • Peter L.
  • Verified HomeBuyer
  • April 17, 2020
  • Houston, TX

Okay

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Monte Bella

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2020
  • Salinas, CA

The community is wonderful with a mix of every home models. We choose plan 4 and love it. The workmanship on the home is average the material is average as well , but the upgrades are what make the home unique and beautiful. To be able an visit the home while construction is occurring and acknowledging adjustments is a good quality they offer. The Monte Bella , KB Home team is great to work with and heard our request of what my family was looking for in a home. They fulfilled our dream beyond our expectations. Thank you Monte Bella KB Home team for all the time in getting to know us and ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

beautiful

  • Catherine T.
  • Verified HomeBuyer
  • April 16, 2020
  • North Las Vegas, NV

KB offers affordable upgrades as well as several designs of new homes to choose from

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB review

  • Eric J.
  • Verified HomeBuyer
  • April 16, 2020
  • North Las Vegas, NV

Great homes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent Home

  • Sonja P.
  • Verified HomeBuyer
  • April 15, 2020
  • Winchester, CA

We purchased a new home from KB Homes with finishes that were picked by a prior customer. We love everything from the flooring to the counters and the open layout. We had 1 issue with the garage door opener and the builder's manager Josh took care of it with 24 hours. Our house is our forever home and we thank KB Homes!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy in my new home

  • Linda V.
  • Verified HomeBuyer
  • April 15, 2020
  • North Las Vegas, NV

Quiet neighborhood. Close to all kinds of stores. Great walking areas. Lovely landscaping.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Smooth transition and house came out the way I wanted.

  • Jose A.
  • Verified HomeBuyer
  • April 15, 2020
  • Riverside, CA

Timeliness and timeline provided of build was on point. Builders provided great workmanship and were very concerned to ensure everything was perfect. Any little issue I had they responded quickly and found a solution to correct the problem extremely fast. It was all about customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Service

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2020
  • Las Vegas, NV

Everyone was helpful, and responsive. Communication was fantastic and so were the weekly updates. We are very satisfied.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

House is nice

  • Wilmer B.
  • Verified HomeBuyer
  • April 15, 2020
  • Phoenix, AZ

I'm sorry but with the experience i went through, I would not recommend.

KB Home responded:
Hi Wilmer, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Nice home, rushed closing with some items unresolved.

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2020
  • Castle Rock, CO

Everyone gets excited to close, but make certain everything is resolved before closing. The staff have been wonderful trying to resolve all of the items that still require paint, or towel racks/tissue paper holders falling off the wall, backyard not cleaned up or fine graded so we can get our landscaper in, and then to add to all of that, the corona virus. We absolutely love the house, just frustrated at how things are being resolved since closing.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 2