KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11548 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Subcontractors don't really care
- Jennifer C.
- Verified HomeBuyer
- March 17, 2020
- Saint Augustine, FL
There were some issues with thr electrical. We had things wired so we could install lights and it took 4 hours to put up 4 coach lights because of poor workmanship. We have been in thr house for 4 weeks now and I not sure what else we will find as we go.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great experience
- Lisa D.
- Verified HomeBuyer
- March 17, 2020
- Uhland, TX
kB Homes made the whole process very easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Contractors KB home uses are horible
- Anonymous
- Verified HomeBuyer
- March 16, 2020
- Surprise, AZ
Plumbing contractor states loose sink does not need to be fixed. Painter was good but contractor that does medicine cabinet replaced damaged medicine cabinet with another damaged medicine cabinet. Contractors have no regard for dirt as they track in mud with their boots and do not offer to clean up their mess.
KB Home responded:
Hello, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Super happy
- Janette H.
- Verified HomeBuyer
- March 15, 2020
- San Antonio, TX
Excellent home buying experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I never got contacted for either 10 day paint touch up or 30 day home follow up. I have many issues that have not been dealt with and they know about.
- Anonymous
- Verified HomeBuyer
- March 15, 2020
- Las Vegas, NV
Have outside paint issues, master bath caulking issues and master shower drain issues. I have advised project manager about flooring issues and was suppose to get back. Nothing. Advised about sliding glass door frame caulking issue. I had an electrical issue where multiple wires were bare in box and it was repaired with just applying electrical tape. Not acceptable. Entry door is damaged and got painted over and other doors in house have same issues. I was suppose to get a complimentary water filtration system at kitchen sink. Company came out over a month ago and said they would contact me ...
KB Home responded:
Hello, I’m very sorry that you are disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
Beautiful home for wonderful price
- Joe S.
- Verified HomeBuyer
- March 15, 2020
- Bonney Lake, WA
My husband and I have been looking for a home for the past year... we came across the model homes one afternoon on our home search. Being that this was our second home we knew exactly the thing we did want vs. didnt. Walking through the models we really like the fact that one home was geared towards the upgraded offers and one was this is how the house comes as is, this made it easy for us to decide the priorities on what we wanted to upgrade and stay within our budget. The process was pretty simple... a few misunderstandings, on upgrades and what all they included but by the time we did the ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home for a great price!
- Andrew C.
- Verified HomeBuyer
- March 13, 2020
- Vail, AZ
I would have loved to have little parks embedded throughout our neighborhood however we are a small pocket within a much larger community, and not even the larger community has those amenities. We upgraded our cabinetry and it seems to chip rather easily, which is frustrating considering we've only been in the home since the start of the year.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Much smoother and enjoyable process than I thought
- Allyson S.
- Verified HomeBuyer
- March 12, 2020
- Austin, TX
I was always scared of buying a new home and all the decisions I’d have to make. The team really holds your hand as much as you need/like throughout the process and the final product is a dream come true
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mortgage Company
- Diane C.
- Verified HomeBuyer
- March 11, 2020
- Las Vegas, NV
I went with the one stop shopping with KB and thought that was a great idea and it was up until the end. The mortgage company stinks! They don’t communicate in anyway. I was very nervous with making my first mtg pyt, setting up their online payment and through the whole process they never communicated once. A good thing I kept checking the site then I had to email them to see something wasn’t set up right. I went through every other company (utility) and they were awesome, but not this mtg company. What a sad way to end what was a good experience.
KB Home responded:
Hi Diane, we're very sorry that you are disappointed with your experience with the mortgage company. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Satisfied
- Anonymous
- Verified HomeBuyer
- March 11, 2020
- Harbor City, CA
All great can’t be happier
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home !
- Alyxa L.
- Verified HomeBuyer
- March 11, 2020
- North Las Vegas, NV
I had nothing but pleasant experiences with everyone who works with Kb. They made this home buying experience very easy and stress free .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dream Home / Financing nightmare
- Anonymous
- Verified HomeBuyer
- March 11, 2020
- Pflugerville, TX
Sales, Design Center, Contractors- A+++++++++ KB's Loan Process and Underwriters F++++ We were not first time buyers , good credit, work history and payment history. Not a risk yet we felt like we were being interrogated by the FBI. Customer unfriendly.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
KB Home
- Paige L.
- Verified HomeBuyer
- March 11, 2020
- Mesa, AZ
The whole experience has been great!!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
AWESOME Support and customer service
- Randall M.
- Verified HomeBuyer
- March 10, 2020
- Vista, CA
ALL the staff was great which made this stressful process seem easy. Thank you KB home staff
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great neighborhood
- Dora G.
- Verified HomeBuyer
- March 10, 2020
- San Antonio, TX
I am a satisfied homeowner for the first time in my life. Everything went great. I love the quiet neighborhood.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good, but could be better
- Angel K.
- Verified HomeBuyer
- March 10, 2020
- Buckeye, AZ
My only complaints have to do with the quality of the build. I've had trouble and continue to have trouble with the white tile flooring that I had installed. There were red stains all over the house (and there still is some), but I just gave up after the 5th time they sent someone out to clean it. Also, our dishwasher and washer have already flooded the house causing damage to the floorboards. There's patches in the paint on the exterior and paint in some of the outlets inside. Other than that, it's just been minor fixes, but easily prevented issues.
KB Home responded:
Hi Angel, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Best wishes. --Brian
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Pleasant Experience
- Karine P.
- Verified HomeBuyer
- March 10, 2020
- Lake View Terrace, CA
Great staff. Especially, Keith, Carolina and Rachel. They have done a great job.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Husain T.
- Verified HomeBuyer
- March 10, 2020
- Chino, CA
So far so good.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great quality and safety home
- Abdo S.
- Verified HomeBuyer
- March 10, 2020
- Aurora, CO
great neighborhood, high-quality modern design, and great after-sale services
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I Am so happy with my new house
- Leyla L.
- Verified HomeBuyer
- March 10, 2020
- Conroe, TX
I like comunication, dseginn plan models and size of closet I love it
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Love the new house
- William F.
- Verified HomeBuyer
- March 10, 2020
- Brighton, CO
Love the new house
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience
- Anonymous
- Verified HomeBuyer
- March 10, 2020
- Las Vegas, NV
Great experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome
- Denis S.
- Verified HomeBuyer
- March 10, 2020
- Winter Haven, FL
Very responsible, excellent customer service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Thanks Patrick and tabitha I know I wasn’t a easy client to deal
- Rickey J.
- Verified HomeBuyer
- March 10, 2020
- Houston, TX
Thanks Patrick and tabitha I know I wasn’t a easy client to deal with but I do highly appreciate it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great quality
- Chelsea S.
- Verified HomeBuyer
- March 10, 2020
- Fuquay Varina, NC
The experience of buying has been great! Sales and building managers were extremely responsive and want to make sure we were 100% satisfied. No issue is too small and they are prompt in fixing the minor issue. We just had our 30 day walk through and got things fixed we noticed even after moving in! We also get a 1 year review as well but can reach out with any issues before then. If we had to do it again we will feel confident in picking KB homes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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