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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11548 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11548 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - My husband and I had a wonderful experience and love our new

  • Cheyenne D.
  • Verified HomeBuyer
  • February 25, 2020
  • Magnolia, TX

My husband and I had a wonderful experience and love our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Issues after moving in

  • Victor R.
  • Verified HomeBuyer
  • February 25, 2020
  • Universal City, TX

I have been waiting for the issues in the house to be fixed

KB Home responded:
Hi Victor, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Nick

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Love this house

  • Michael J.
  • Verified HomeBuyer
  • February 25, 2020
  • Redlands, CA

Love this house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good home but slow responses

  • Michael K.
  • Verified HomeBuyer
  • February 25, 2020
  • Bulverde, TX

Builder response to issues really slowed down immediately after closing, but would buy again.

KB Home responded:
Hey Michael, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we'll ensure you are contacted. – Brian

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

Very Good Partner To Build a New Home

  • John R.
  • Verified HomeBuyer
  • February 23, 2020
  • Manor, TX

Successful construction of a new home requires a partnership between the purchaser and the builder. KB Home starts with a balanced, well-priced product offering, and they follow up with reasonable and prompt response to the unpredictable problems that inevitably occur in semi-custom home construction. I was thoroughly satisfied with the result.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - NICE HOUSES, AFORDABLE PRICES.

  • Sergio G.
  • Verified HomeBuyer
  • February 23, 2020
  • San Antonio, TX

NICE HOUSES, AFORDABLE PRICES.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience!

  • Theodore C.
  • Verified HomeBuyer
  • February 22, 2020
  • Jacksonville, FL

From David our salesman to Amy at the design center back to Joe our supervisor for the build, we could not be happier! Matt also helped out when Joe was not there. This is the 3rd house we have had built and by far the best experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Helpful Team

  • Avril A.
  • Verified HomeBuyer
  • February 20, 2020
  • Pearland, TX

Lisa and David kept me up to date with every aspect of the build. Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The buying process was great

  • Aduragba A.
  • Verified HomeBuyer
  • February 19, 2020
  • San Antonio, TX

KB homes team that worked with us were wonderful, even though we were not local during the buying process, we were constantly informed about the progress of the construction. The finance team were equally great. We would recommend them again and again!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

great experience from start to end....very helpful, except for mortgage rep

  • Gyan S.
  • Verified HomeBuyer
  • February 19, 2020
  • Orlando, FL

Great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Experience

  • Adam R.
  • Verified HomeBuyer
  • February 19, 2020
  • Katy, TX

Sales staff was truly outstanding & could not have had a better experience with them. Financial rep was just as excellent as the sales staff and worked through the year end holidays to get the purchase done on time. Both reps (sales & loan) answered any & all questions I had, which were a lot with me being a 1st time home buyer. Construction supervision went on a detailed walkthrough of the house prior to closing & also could not have been friendly. Overall, highly recommend KB Homes. Getting to closing was the only frustrating part but I believe that to be the case with anywhere you get a ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Truthful KB Homes

  • Ausberto T.
  • Verified HomeBuyer
  • February 19, 2020
  • Saint Cloud, FL

Homes are excellent and they stand behind there product. They have an excellent group of professional that will help you with all your questions and processes of you home. We are extremely happy with our purchase. If we had to do it again it would certainly be a KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Water pipe missed.

  • Cori M.
  • Verified HomeBuyer
  • February 19, 2020
  • Hutto, TX

I had the plumbers miss the hot water pipe to my washer machine and after a week of moving in, my daughters closet flooded. I was miserable and I started hating my house so much. Everything was fixed a week and a half later. It was a very stressful experience. I’m slowly starting to love my house again since that has been repaired.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 5

Very Satisfied with Our New KB Home

  • Keith P.
  • Verified HomeBuyer
  • February 18, 2020
  • Winchester, CA

We have been searching for the perfect home to downsize, and have been looking for the right property for well over a year that had a number of amenities we wanted. View, private yard, single story, location, etc...On our way to sign a purchase agreement with another builder, we happened to take the road less travelled and saw a new development and stopped by. The first model we entered had both of us smiling. It was exactly what we had been looking for. Single story, large inviting great room, accordion door option, outdoor living option, and the perfect floor plan for us. Checking with Jeff ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very happy with my new house

  • Stephanie B.
  • Verified HomeBuyer
  • February 18, 2020
  • North Las Vegas, NV

Very happy with my new house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Priceless KB team

  • Gail M.
  • Verified HomeBuyer
  • February 18, 2020
  • Thornton, CO

Our experience was priceless. Everyone was professional, knowledgeable and provided excellent customer service. Special thanks to mike and amanda as well as kevin and iraya at the homestead villa.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great follow up from sales person to supervisor

  • Enrique P.
  • Verified HomeBuyer
  • February 18, 2020
  • Moreno Valley, CA

Great follow up from sales person to supervisor

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very good service

  • Cu H.
  • Verified HomeBuyer
  • February 18, 2020
  • Stockton, CA

Very good service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great value

  • Herman H.
  • Verified HomeBuyer
  • February 18, 2020
  • Perris, CA

Great price, value and property

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I love my home but I've had issues

  • Anonymous
  • Verified HomeBuyer
  • February 18, 2020
  • Jacksonville, FL

We have had issues with flooring, a crack in the ceiling in the master bedroom, and the exterior paint. These concerns were addressed promptly but after a month repairs have not been made.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Great Experience

  • William M.
  • Verified HomeBuyer
  • February 18, 2020
  • Bonney Lake, WA

This was the 4th home we have built and was by far the best experience and workmanship. They were on schedule and the first walk through was the best we ever had as far as the small amount of minor issues that needed to be addressed. The sales staff and construction management were fantastic to work with. We would highly recommend looking at KB Homes for a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My experience with KB home

  • Satoshi K.
  • Verified HomeBuyer
  • February 18, 2020
  • Buckeye, AZ

Excellent customer services over all, Especially finance and warranty department. Quick response for any questions. Good follow up even after the closing. They just need to improve the quality of the contractors and cleaners.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Great Experience

  • Nadir B.
  • Verified HomeBuyer
  • February 18, 2020
  • Katy, TX

Mr. Ken was very helpful and professional. He was very professional in assisting us in a timely manner and had a lot of patience with us. Mr. Buck, Thomas was very helpful and nd courteous.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

A/C and pipes

  • Rolando M.
  • Verified HomeBuyer
  • February 18, 2020
  • Redlands, CA

So I moved in I December and during that time until now 2 pipes outside have broken. Also it jacked up my hard to which I’m still waiting to get fixed. The AC is a massive issue at first it was set up incorrectly once that was fixed now it makes a super loud sound. The AC people say there I nothing wrong but the sound is differently than when I first got it and even worst I have to turn off the unit at night so I can sleep

KB Home responded:
Hi Rolando, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – James

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 3

KB Home - Beautiful Home as Promised!

  • Anonymous
  • Verified HomeBuyer
  • February 18, 2020
  • Pearland, TX

Beautiful Home as Promised!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5