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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11548 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11548 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KBHome ;- Trustworthy and Best in Quality in affordable Price

  • Vikas K.
  • Verified HomeBuyer
  • February 11, 2020
  • Leander, TX

The whole process from our first walk through the model homes to closing and even the support afterwards has been so personal and much less stressful than it would've been without such talented, responsive, professional and capable leaders. The design center experience was so much fun despite the pressure of so many choices. The support and communication from our sale representative and construction manager throughout the building process was phenomenal. And now that we've moved in and are enjoying our new home, we continue to be impressed with amazing customer service and support. We can ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kb at stone creek

  • Ron B.
  • Verified HomeBuyer
  • February 11, 2020
  • Perris, CA

The experience was great Pam and Mick took care of any issues that have cane up.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent communication

  • Cornelius K.
  • Verified HomeBuyer
  • February 11, 2020
  • Universal City, TX

Excellent communication problems where resolved quickly so far so good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great job done

  • Edward B.
  • Verified HomeBuyer
  • February 11, 2020
  • Maricopa, AZ

Very good people. To help you get your house that you want..very happy with them

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great home.

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2020
  • Universal City, TX

Great home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Supervisions on jobs and better workmanship,

  • Moses B.
  • Verified HomeBuyer
  • February 11, 2020
  • Austin, TX

Supervisions on jobs and better workmanship,

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 4

It’s an okay home

  • Donna S.
  • Verified HomeBuyer
  • February 09, 2020
  • Lockhart, TX

If you go with KB home, be really careful with your studio selections. Purchase as much of that as you can outside of the studio. And check on your home weekly as it’s being built.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Outstanding

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2020
  • Las Vegas, NV

This is my first home that I have ever purchased, and I love it! It’s perfect my family of three. However, process to buy the house was long and arduous which can be a turnoff for first time buyers, though if not for the amazing staff of KB homes then I would have lost hope entirely.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Solid home builder

  • Joshua P.
  • Verified HomeBuyer
  • February 06, 2020
  • Mesa, AZ

Everyone KB person I've spoken with has been very knowledgeable and helpful. Thank you KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worst experience

  • Erik J.
  • Verified HomeBuyer
  • February 04, 2020
  • Porter, TX

From the beginning of our home buying experience we’ve been misled, misinformed, inconvenienced and shown that customers and customer satisfaction is not a priority for KB homes. From random pricing changes and poor quality work to failure to communicate and overall difficulty to do business with, with the exception of the follow up and reliability of Mike, the super intendant, building and purchasing with KB is a grueling and terrible experience. I would not recommend building or purchasing from KB to anyone.

KB Home responded:
Hi Erik, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

10

  • Gefrexender B.
  • Verified HomeBuyer
  • February 04, 2020
  • Jacksonville, FL

the company pretty gives a gift as welcome to a new home anything just remember the company.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent service!

  • Chin H.
  • Verified HomeBuyer
  • February 04, 2020
  • Winchester, CA

Thank you to Beverly and LaVon! And construction!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pretty Good

  • Anonymous
  • Verified HomeBuyer
  • February 04, 2020
  • Victorville, CA

For the most part everyone is helpful

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - My experience with KBHome was excellent.

  • Anonymous
  • Verified HomeBuyer
  • February 04, 2020
  • Houston, TX

My experience with KBHome was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quite A Journey

  • Maichoua X.
  • Verified HomeBuyer
  • February 04, 2020
  • Las Vegas, NV

This process for new homebuyers can be overwhelming. There's so much information I needed to know & it was hard to keep track of everything. Mike, in the sales office, was amazing at giving me up-to-date information on the progress of my home build in this 7-month process. The design studio was a fun, but exhausting, day of so many options & features, my head was swimming by the end of the day. But the design studio team was wonderful in guiding me through the details. Doing this from another state was really challenging. Overall it was quite a journey & I'm extremely happy with my home ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good house

  • Bernadette G.
  • Verified HomeBuyer
  • February 04, 2020
  • Tucson, AZ

Good house

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - My experience with KB home was amazing.

  • Mariam N.
  • Verified HomeBuyer
  • February 04, 2020
  • Richmond, TX

My experience with KB home was amazing. They really value their customers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Delivers Optimum Home Buying Experience!

  • Thomas M.
  • Verified HomeBuyer
  • February 04, 2020
  • St Augustine, FL

The sales representative, Trish, kicked off the process with a helpful, thorough, and professional approach with our ultimate happiness and satisfaction as her primary goals. Andre, the building superintendent, made certain that each step in the building process was completed to our satisfaction. The KB Home vendor partners were obviously vetted to ensure that they met the high standards of KB Home. Post move-in, Trish has checked in on a regular basis. Andre has been incredibly attentive and helpful in fixing every little "irregularity" that we have brought to his attention. It's been a ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

exceptional and professional

  • Bob K.
  • Verified HomeBuyer
  • February 04, 2020
  • North Las Vegas, NV

KB homes has a great team of people working for them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Craftsmanship little sloppy

  • Mobin S.
  • Verified HomeBuyer
  • February 04, 2020
  • Aubrey, TX

Quality at delivery time is slopy, could be more neatly delivery. Bricks could show better craftman ship.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Bill is great!

  • Genaro R.
  • Verified HomeBuyer
  • February 04, 2020
  • New Braunfels, TX

Bill is great! Thank you Kb team for our beautiful home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good model plans but quality of materials is average

  • Anonymous
  • Verified HomeBuyer
  • February 04, 2020
  • Milpitas, CA

Good model plans but quality of materials is average

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Awesome experience!!

  • Anh D.
  • Verified HomeBuyer
  • February 04, 2020
  • Gilbert, AZ

I’ve passed by Cobblestone community many times before I decided to buy the house. I had thought the price would be crazy because of the location and the quality of the house. However, we came into a surprise when we finally checked out the house. Price is reasonable with good quality and nice looking house. Definitely recommend KB Homes to others!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

We love our home

  • Christopher F.
  • Verified HomeBuyer
  • February 04, 2020
  • North Las Vegas, NV

Beyond expectations

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Responsive and Helpful

  • Jason E.
  • Verified HomeBuyer
  • February 04, 2020
  • Leander, TX

We love our new KB Home! Don't let the 4 star quality bother you. Everything we needed fixed has been addressed or is being addressed quickly. We enjoyed the process of building.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5