KB Home Reviews

Apparently I can't post a true review

It could be better. Alots of miscommunication.

Mid-level workmanship & materials for a high-quality price.

Closing got pushed back 3x. Multiple issues during walkthrough that ended up with 3 walkthrough prior to closing. Continued issues with home even after closing

For the most part the homebuying process was easy and timely however there were supply shortages that we’re not the builders fault but there are still issues with things working in the home that I haven’t gotten fixed yet. mainly because I’m waiting for the contractor to replace a fan. The warranty team is very efficient and responsive it’s just getting the contractors to step it up.

Missed closing date, large number of outstanding issues after closing

Issues with construction take too long to be corrected. Construction manager is eager to help with issues, but once he passes the information to higher up, it seems to drag on.

I enjoyed my home buying experience. Our sales representative was very attentive. I have voiced that the workmanship needs to be better. A multiple cosmetic and other issues have surfaced after closing on home. I would recommend hiring an outside inspector. Also, if you don’t rate the construction team a 10/10 after the closing survey, they call you and belittle your survey response.

KB Home had good customer experience but materials and quality were not up to par compared to other homebuilders.

It was a good experience. Could have been better.

Kept delaying the closing date with no remorse. Material is not as high quality.

I initially enjoyed working with the KB people. What I want other homebuyers to know is almost all the basic things that should be included with the home is an upgrade (meaning more money)! Was told that I had an extra 28,000 for additional upgrades.I was mislead & couldn't get the patio that I really wanted so badly!

Unfortunately, not a pleasant experience.

very stressful experience, hope we enjoy our home

In general, the experience with you has been relatively regular. I think it could improve if you pay more attention to the reports that are made to the construction personnel, since they do not resolve the damage reported in a suitable time. The quality control of the people who make the house is bad since they have to do the same repair more than twice. There is no website where I can make my damage report and I only depend on the construction superintendent answering my call and scheduling my repair within two three weeks.

i think the communication was not great. i needed to be on top of the sales team and the lender to get answers

Dan the construction supervisor was great

KB has affordable houses and they are all very updated with new technology. However, things in my home were rushed and not done correctly. From un level windows and light-switches (yes noticeably crooked) to a water main bursting in the first two weeks. I do give KB kudos for actively fixing all the issues but still the headache of contractors coming in to my new home to fix things during COVID has been annoying. The customer service team is responsive and proactive because they know that the workers who built the homes did not do so to standard. All new homes have issues that need to be worked through understandably, and Gary (customer service guy) is great at assuring me things will be fixed. But it has been a long process that I do not see ending as soon as I would hope. ... More

Good for equity building.

Had to do 3 walk throughs. When something needed to be fixed, it created other new issues. The person doing the walk through tried to get me to just nod, say yes, and sign off on the house. He got very annoyed when I refused. When other issues arose I dealt with Mark. He was fantastic in getting my concerns taken care of in a timely manner.

The quality of work is unsatisfactory. I have to hire my own inspector to inspect the work that they do. JD - the superintendent does not return phone calls on time or does not attend to your needs or questions. He told me that he is to update me once a week but never did. Sometimes he doesn’t even call you back. I have to get the help from my realtor or KB home realtor to get my questions answered. New superintendent took over at the end, who did my final walked through, his name is Mike. Mike has an excellent customer service. He listen to my needs and helps me at the end. All my complaints he fixed. He is an excellent employee! ... More

Good

The studio selection was all a money grab. I kept being told how I wasn't spending enough money, and I should spend more. We chose to add a gas line to our home. When we started looking at gas stoves for possible upgrades in studio, we were taken to the Lowes website. KB was trying to charge us roughly $200 more for the same stove that large hardware stores sale. Not only would I have to pay more than if I purchased directly from that store but KB would keep the electric stove that was built into the home price and not give me credits for it. We opted for the gas line only, and chose to keep our electric stove. The appliances KB provided were comical! We bought a home that cost well over $300,000 and received apartment grade appliances? Rather than let KB keep the stove, we donated it and purchased a new gas stove from the same hardware store that was shown to us in studio after move in. We were not told what the foundation height, of our home would be built at until construction was about to begin; had we been informed at the time we chose our lot we would have chosen a different lot to build on. We have six stairs and two landings in the garage going into the house. While our neighbors who have a similar height home have concrete stairs in their garage, we were first told building code did not allow them to build concrete stairs in our home. After consulting with an engineer as well as the code compliance department, my research showed that this was not the case. Concrete stairs could in fact have been built. When I came back with my findings, I was then told KB no longer used concrete when building stairs in garages. We almost did not close because of this. I find this to be a safety issue, especially for my daughter. We have not lived here two months and already my daughter has had several splinters and I am constantly having to remind her not to walk into the garage without shoes on. I do not feel like we should have wooden stairs in our garage for the price we paid for our home. Our driveway, sidewalk, and garage floor have also started to have cracks and chips. Our attic door does not sit flush. I find it hard to believe that this cannot be fixed when the attic door in the 19-year old home we sold had a flush door. Beside the fact that this is not ascetically pleasing, we are concerned about heat loss from the attic. We have reported this, and it has been looked at but the end result is the same. The AC that was original to the home we sold also cooled more effectively than the one in our new home. The only positive thing I can say is that the building superintendent has been fairly quick at responding to our issues up to this point, and tries to his best to address our issues and concerns. ... More

Our sales person was not the greatest or most knowledgeable. We got many answers from them that were incorrect and ended up costing us in the end. Our construction manager was great but it seemed like the construction team cut corners and did not do everything correctly or to the best of their ability. We have some issues that still need to be fixed but we are having trouble getting them out to fix things. Overall, our experience was ok but would not build with them again.

The KB homes at Ventana on Lincoln CA, are nice. We where one of tge first families to move in, and everyone we've met have been nice. The office staff, and the kb homes construction supervisors have been great as well, even through this covid 19 challenged time. Now the excitement of taking possession of the home, and finalizing mounds of paper work, and contracts, time for the details. If you buy a home, take your time, inspect every inch, dont be rushed, bring a trained eye. We had a damaged microwave, unfinished paint, drawers that hit the custom counters and dont close right, damaged vanity counter tops, over spray, really bad seams in the carpet, and you can feel lumps here and there, automatic bath fans that would not shut off, they had to come and make them manually operated with the switch to turn off, the sensitivity adjustments i guess didnt work, or we had that much humidity behind the walls. Many of our upgrades hadn't been done, we had to bring it to there attention several times, with calls and emails. We paid for a sidewalk, that even being overlooked, had some problems getting installed, for instance the stucco bubbled out on the side where the sidewalk went, causing further delays because of repairs and paint. We had a issue with the landscaping, they only do the front, but one tree was hitting our gutter and to close to the sidewalk, they had it moved. Some other big ones we had problems with was the loft was supposed to have open railing, that we paid for, not the pony wall they initially started, our vanity light fixtures, and shower doors where supposed to be color changed, we caught it, they did swap it out for the correct fixtures. The dryer outlet didnt work, a breaker needed replaced. There's a few other on going issues, but with covid19, they're not able to address them all. John, Jim, and Devin are all great to work with, and try to fix everything they can. Point is before you get too caught up in the moment, before you take possession of those keys, inspect every single aspect of that home, ever inch, drawer, outlet, breaker, every window, one of ours was cracked. Carpet seems doors, yes we had a hole in a new door as well. Every knob, blind, door handle, outlet, carpet seem, light fixture, everything. Look real close with a flashlight, glasses whatever it takes, you're the one paying over half a million dollars for a new house, not almost, or repaired house, yes we've found those too, examples, shaker cabinet faces had been touched up with spray paint, thats still there. A counter top they sanded and buffed after damaging it, we caught it, and it was replaced. Also there's a huge pest problem with springtails, it got worse when they brought in the mulch, millions of them all over the area, our property, garage, and now our new home. Once you take possession its all on you, so before you take keys, id look for that, hundreds of dollars later its still a big problem. Overall the community is great we moved from 2 miles down the road, and have lived here for a long time, lincoln is a great community. Kb staff have been great, and although there has been quality control issues, the have and will continue to address them. I can't express enough how important the walk thru and inspections are, see something say something. Its your money, and dreams, not the carpet installer, not the roofers, not the painters etc. Its yours, get your moneys worth, and quality you expect, if you do that, you'll love your kb home, and enjoy working with the staff. ... More