KB Home Reviews

I m very happy very nice work value of price paid

the communication involved was wonderful, every question/concern I had was handled very professionally and I was updated on the progress of my home at least once a week. Multiple people were involved in this process and it helped a lot! This is my first new build and I did not know what to expect but I have seen others get new builds elsewhere and it was far less stressful than they made it seem.

A few minor concerns but overall decent experience.

Everybody on the KB Home team was very friendly and responsive. My house was completed on time, as promised, and I love my new home. I highly recommend KB Homes.

Great home buying experience! This is my first home the experience was easy all the staff was knowledgeable supportive and very helpful with all my questions and I always had many! I great appreciate each and everyone one of them every step of the home buying process

kB homes is very courteous and great through the whole buying experience ! Always their to help and answer our questions !!

On made our first home buying experience a breeze! Thanks KB team!

Smooth process and constant communication with the team.

Overall Good Experience. Kb has good customer service team.

We are very happy with our new home and the service we've received for any concerns we've had. Buying our first home was a great experience.

Visit building site often

We are very happy with our home

Everyone we've dealt with at KB has been excellent.

Please check the workmanship. Bottom door gaps to large, latch plate not precise (3 doors), painting appears down right amateurish - wall repairs you actually see the paint roller marks, cutting on corners not precise. I really expected more from a reputable builder like KB.

Great experience

Process was seamless from the sales office to building to lending. Everyone was professional and kept us up to date. All in all a wonderful experience.

Service in person was fantastic. Service over the phone was mediocre. AC stopped working after 2 months due to poor drain installation but I didn't have to pay for the repair.

My wife and I are extremely blessed to call our new KB house a home. Throughout the whole process, we were well informed and supported!

Robert and Steve Made sure our items were fixed and Paxton was extremely efficient and professional during the entire process

The ambience was awesome. Very professional personnel.

Making sure your house is in tip-top shape and ready to become a home is KB Home's goal. My wife and I definitely felt that assurance every step of the way and enjoy the responsiveness the whole team provides.

My experience has been nothing short of amazing. At no point have I ever felt pressured or stressed out. After you move in they actually come by the check if everything is okay. They wave when I drive down the street. Once you buy a KB home you really will feel like KB family. It’s weird but true.

Everyone is professional with their line of work.

Very dissatisfied... before moving in things were already breaking. Front door handle fell apart, fire extinguisher fell off and broke when someone walked over it upstairs, windowsill paint/drywall mushed when it rained. I HATE that you can hear everything if someone is walking upstairs, talking the walls are to thin, and the fact that everything is an upgrade $600 K for a poorly made cookie cutter home is such a big disappointment.

The experience started off a little troubling dealing with the sales office. Once we showed serious interest in a new home purchase, every thing everything was suddenly rushed. Hurry and give a deposit, hurry and sign mountains of paperwork. Always giving me deadlines. At one point I, asked for an extra day to have my attorney review the contract for the lot/future home. The next day I received an email from the sales office telling me our contract was void, that our lot was now back on the market and if I wanted to restart the process, the cost of the lot will go up $2000! Another thing that seemed rushed was picking options on everything. I don't feel you can make all of your decisions in one sitting and be confident in those choices. There should allow more than one session at the design studio so you can be sure you are happy with your choices. During the building process we would stop by and check on the progress. The framing seemed fine. I do not know all the codes the have to follow so I assume the framing is good. But seeing the drywall going in, I started noticing obvious concerns. There were places that broken sheets of drywall were installed and cut outs around outlets and switches were huge, to the point that they had to fill with mud because outlet and switch covers would not be big enough(many were like that after texture and paint). Maybe this is standard practice in the construction industry? I don't know. Then the part that truly matters, the finished product that everyone sees, was disappointing. The paint job was sloppy, workmanship is poor. Outlet covers and switch covers had paint on them or some places they didn't paint close enough so there is a noticeable gap with no paint. I found places when the window sills were painted, they also painted parts of the window frame and just left it like that. Couldn't they remove the covers and use tape to prevent this? Maybe they don't as a common practice in that industry? Again, I don't know. There are places where the baseboard is pieced together instead of just using one piece. I'm not talking about 6, 8, 10 feet or whatever length a full piece is. I'm talking about joints a couple feet apart. That would be fine but at least make a real attempt to hide the joint. Some of the cabinet were all scratched, doors scratched or with small holes all over. I could go on, but you get the idea. Obviously a very rushed job all the way around. This is in a home that costs about $500,000. At what price point do you get quality work??? I thought for that price, I shouldn't be seeing the poor work that I am. I do have to say that KB has gone back over and tried to fix some of the issues I raised. But when the overall workmanship started out poor, it is difficult to make it all good. Maybe I expected too much going into this process, but still very disappointed. ... More