KB Home Reviews

communication is a huge issue. There were several times when valuable information was not passed over to us as home buyers (like the closing date being moved). I understand delays due to shortages and labor but I expected to be told about them. Also, it seems that after you close you are on your own. We had an issue with water coming back into the house after the water softener drainage pipe had become backed up. The warranty rep told me to get some towels to clean up the dirty water that had saturated my carpet. I tried to reach his manager and got no response. Would not recommend KB.

The initial selection process with the design studio and everything was great. We are happy with the price of the house when we purchased. We had many issues with workmanship and with getting those issues addressed. We went through several construction managers throughout the process, but they kept quitting KB. Our 3rd one has been very helpful and attentive to our needs, but there’s still a lot of work to be done. We are now moved in and still working on fixing a lot of little things.

Some of the issues that we have discussed hasn’t been resolved in the way that it should.

The date of closing was pushed almost 3 months. The response for the delayed closing date could have been handled better. Other than that issue the overall buying experience was fair.

For the most part the homebuying process was easy and timely however there were supply shortages that we’re not the builders fault but there are still issues with things working in the home that I haven’t gotten fixed yet. mainly because I’m waiting for the contractor to replace a fan. The warranty team is very efficient and responsive it’s just getting the contractors to step it up.

KB worked hard to deliver a quality house within reasonable timeframe but supply chain issues and labor has certainly impacted them. Upgrades were reasonable although I’m disappointed in cabinets. After sale response is good.

Missed closing date, large number of outstanding issues after closing

I don't like the time they made me wait for the house, in fact, the house has many details inside and outside

KB Homes has great selection of features for the home. However, everything costs money: you want lights in a room? It is going to cost you. You want lights in the kitchen and living room? It is going to cost you. It does NOT come with lights, only outlets for "lamps". Be aware of the great variety of options available, as they can be costly and increase the home purchase price significantly higher. Overall, so far, great quality home (2 months in). Also, plan for significant delays. If they expect the home to be "finished" by a certain month, plan at least 1-2 months more of delays. That way, you'll have somewhere to stay. ... More

We picked up the home after another buyer fell out and the original design/materials were very cheap. Even though the materials were on the cheaper side, the construction was done in a hurried manner so we have stone counters with stains, crooked cabinet handles, chipping doors and other issues.

Issues with construction take too long to be corrected. Construction manager is eager to help with issues, but once he passes the information to higher up, it seems to drag on.

My sales rep, Sara S., was absolutely wonderful. She was very responsive and attentive to any issue or question i had, even on her off days.

Could be better if a better team and quality assurance is enforced. Could be better if a better team and quality assurance is enforced.

The value of the house was great, but the quality control of the workmanship was poor and responses to issues didn't get fix in a timely manner.

I enjoyed my home buying experience. Our sales representative was very attentive. I have voiced that the workmanship needs to be better. A multiple cosmetic and other issues have surfaced after closing on home. I would recommend hiring an outside inspector. Also, if you don’t rate the construction team a 10/10 after the closing survey, they call you and belittle your survey response.

KB Home had good customer experience but materials and quality were not up to par compared to other homebuilders.

It was a good experience. Could have been better.

KB failed in my view in handling customer service in view of the pandemic and builder problems that ensued and affected the buyers. Employees in the field were left to handle questions/problems without support from management.

It has been long but over all I'm content. I just wish they responded faster to issues

We have had 3 consecutive new homes built. This by far is the worst experience of all! Materials are adequate yet the workmanship is poor.

The sales and construction team were better than average. I wish that the architect put more thought into the room designs and that the building supervisor would have communicated the changes made from the model. KBHS was terrible, use your own lender. We love are home and will continue to work with the warranty department to fix issues.

The quality of the finished product at final walk through was not as expected. The project manager did not seem concerned that this final issues we pointed out 2 weeks before closing were not fixed the day before we were to close. We had to beg them to get the issues fixed 24 hrs. before closing. We have also had a number of issues after closing. The driveway needed to be redone twice and the roof leaked into the home and things got wet inside. Other than that we like the home and the floorplan works well.

Not happy to pay HOA for our “gated community “ when the gate is not working more than it does work.

Material are very cheap and break fast

Kept delaying the closing date with no remorse. Material is not as high quality.