KB Home Reviews

I feel as though this experience overall could’ve been better. It was my first time buying a home so I put a lot of trust in KB to help guide me. I really do feel as though it depends on how you get that helps with the process. My sales agent was not as helpful as I would’ve thought. When I called and spoke with a colleague of his a couple of times, she was far more helpful and I thank her for that! I didn’t really hear from my sales agent much until after I was approved to purchase the home. Most of the calls prior, were me following up. When it came to the construction side, I was very pleased with them! They were quick and responsive. When dealing with the possibility of going through KBs lender, again very disappointing. The representative was super kind but could not figure out how to get me the home I was wanting. In the end, I went with an outside lender based off their hard work and my overall trust in that they would do what was best for me. If it were up to KBs lender, I don’t feel as though I would be in this home. ... More

The house wasn't ready by the dates that I was told and the conditions that I received it were not the best.

I didn't like that updates of the construction phases were not sent often as promoted. The home took 7 months to complete and there were only 5 pictures sent of the phrases. I hired a third inspector and felt KB home contractor was annoyed at the reports. It was not accommodate for home walk thru late evening. Overall decent but felt quality of work is rushed. I found beer can and pants during on of my walk thru. I recommend you advocate for yourself for the amount of money they are receiving there should be better quality consumer service.

The loan process was a joke! The loan person, Tammy, came up with a loan she wanted for me which was not the loan I requested so now I have to live with an incorrect loan until I can refinance (at my expense) so I can lower my monthly payment so I can hopefully afford the loan I was expecting! I never received a thorough walkthrough or final walk through. The construction manager failed on that end. Lots of problems in the home which were uplinked to management, some were handled and some still have not been. William in the sales office has kindly checked in often to make sure I am receiving proper service. Candy also has stepped in to make sure I am receiving the repairs I have requested although I haven’t heard back from her after she requested 2 weeks ago for a follow up . New problems are popping up and I’m not sure about reporting them as I feel I’m not taken seriously or listened to like other home owners/buyers. ... More

This entire process has been a nightmare. The process started out great when Dave the manger was in control. Then the process took a down fall once he was removed. Things were being broken in the house, delays due to wrong forms being filled out wrong. The worst was moving in house there were things still not tixed, like the broken concrete in the front of the house side walk, broken windows, no locks on the screen patio door, and the master bedroom could not be use for 2 weeks after we moved in because it was just hanging from the ceiling. As well as the garage walls and floor are still not done. ... More

Not very satisfied with this newly built home. This is our second home but the first newly built and the first KB home. From the final walk to move in to now, there are still things that are not completed and we moved in March 9th, today is April 25th. I was lucky to at least have the Warranty people come out and give me a date to fix remaining issues. Overall, I would not buy a KB Home if I could go back in time.

We went through 4 sales people & 3 different finance people. Promises were made that weren’t backed up or fulfilled. It was a fight to even get ahold of anyone to speak to most of the time. Our final sales person, Jessica was excellent, as was our final finance person, Meghan. Gary, our super was great too but by the time they came around we were already frustrated and fed up since it was late in the process. We are moved in now and there are a bunch of cosmetic issues that still need to be fixed, as well as functional issues like the windows not being square. The sod for the yard was laid without any proper preparation so the grass has mostly died. The back yard has a divot that just collects and pulls water. It’s nice to be moved in but I wouldn’t go through this with KB again. ... More

My experience with the sales and construction side was great…. However, I advise anyone not to use kb lender they were horrible I don’t care what incentive their offering go with your own lender. They dropped the ball so many times never took accountability. They will go radio silent on you at the end and leave you wondering what’s going on. I had to put my foot down and threaten to call corporate. The contractors they use are subpar. Once you move into the home getting someone out to fix anything is a nightmare. Thank God my Superintendent would come and fix somethings for me. On Two occasions I have took time off of my job for the vendors not show and all Shelby could tell me was oh we will just have to reschedule.. They have no regard for your time. I have to work just like them and I can’t keep taking off my job. The post purchase has been the worst experience God forbid if it’s something major happen I have to pray they’ll even show and kb acts as if they have no control over the vendors that they hire. ... More

The salesman was excellent, but I'm having too many issues with the house and having difficulty getting them resolved.

We felt like there were lots of charges and items that were not disclosed until closing. We also feel like a lot of our questions did not get answered by the agent and our text/phone calls would go unreturned. We also had an issue with the appraisal that KB was not willing to be flexible with.

I didnt have the best experience. My realtor was the only person to assist me with no issues. The construction of my house seems it was thrown together slowly. The trades dont care about other trades. Studs not on center, bowed pieces, electrical dont poorly wired wrong, I have a flood lights that were not installed when we closed and that had constant power. took the electrician about an hour to find where the wire was. Rolex and holes not aligned when drilling, I have multiple areas throughout the house that allow air in, in the process of 3 windows getting replaced now. Hood venting had about 3 inch gap of tape, grout was falling apart within first week of move in, plumbing issues in the downstair bathroom. I Have a cabinet door that is completely wrong and doesn't match. On final walkthrough day multiple holes in the drywall for workers and they expected me to accept it as it was? No texture in the downstairs closet. if you want to worry about the biggest purchase in your life for the rest of your life, do not go with this company. They dont care about the customer complaints that I had voiced throughout the whole process. cold air comes in from baseboards as well like how is all this air coming through energy efficient? My infants room is like 5-10 degrees cooler and the heater is constantly running to make up for it. I have socks put into the gaps for now to stop air flow. I dont trust one person telling me things are going to get fixed. Do it right the first time and wont have any issues. ... More

Back office loan folks were rude and disrespectful. Many projects were rushed as the longer we are there the more we can see uneven title, cement not completely used underneath tile which led to cracking. Show doors/door way unevenly done. Dish washer was immediately broken day one of move in (heating element), appliances are cheap and not well made, will have to repaint as flat white paint used, list goes on. It’s a house that was affordable in today’s market but you get what you paid for. Also despite promises of community is not lived in it will be delayed. Past three communities locally were. ... More

The whole buying experience was bad , this is my 4th home. This is the worst one yet. I would not buy from KB again.

Do not let a woman named Sapna P. gets anywhere near your loan.

Make sure you double check all information given to you. I was given incorrect information that cost me 15k.

Withholding of information regarding the homes status and buying process was blatant . Materials in the home are not sturdy and already breaking. Cant withhold weight.

I did my closing on August (two months ago) and I’m starting to have issues with the home pertaining to roofing, walls tearing out and breaking, squeaking floors on the second floor, loose toilets. Definitely not satisfied with KB Home, they rushed at the end to closing and for this reason I will not recommend this home builder. Comparing with other home builder that I’ve seen, KB have lower construction standards by far.

While the home is a beautiful home, the journey was miserable. Most issues were handled but the concrete work was poor.

I AM DISAPPOINT WITH THE QUALITY

There is just to many things to itemized. The house upon completion looked like it was completed with out supervision. To the point that when I was on the final walk through there was a picture of a Man's Private Part drawn on the Garage wall and it was unseen by the project manager. Then they ask you repeatedly if you can give them 10's on the Construction manager survey over and over even though they know it is not deserved but you feel compelled to or the stuff you need fixed in you newly bought home will not get fixed or it will be done with a grudge. I do not plan on getting another KB home after this experience and I am telling everyone I know that even if they can find a home that is smaller but cost more than a KB home go with the smoller home that is better quality. All you get with KB is more sqft for the price. But then you have to question what problems am I going to have to deal with after I get in the home because the home was so poorly built. ... More

No answer when there is an issue. All they really want is your money. Pushes you to sign and do walk thru as soon as possible even with issues present. Once you sign they will ignore you and not answer any phones calls for issues they were suppose to fix PRIOR to walk thru.

My experience with KB Home has not been good. First, our closing date kept being moved. This cost us more money for rental trailer. We drove to Texas from Los Angeles expecting to enter a "move-in ready" home. It was far from ready for anyone to move in! Our Toilet was not attached in one bathroom and the times underneath were all broken from someone apparently working on it. Our second bathroom had a sign on the Toilet that said "do not use". Our tile floor was a mess! There are chips in many of the times. The times are uneven and unevenly spaces along with slopes in the living room. All of the base board needed to be repainted. Our venta were put in wrong and the ceiling was cut to large to fit the venta it, but no one fixed it so we had gaps in the ceiling and extra nail holes. Some of the Doors including the front door did not close correctly. The backyard was full of trash. It also had an area that was sinking. I could go on and on about all of the issues, but I believe you get the point. I wrote emails with pictures to the corporate office and they responded quickly. However, we have been in the home for almost two months and we still have people coming to fix issues. If I would have known about the quality of work I would have gone with a different builder. The light in the process was our salesman and the regional warranty manager. Proceed with caution! ... More

Purchased a home for cash two months ago. Was assured several times that need repairs would be would completed. Had walk through with Thomas and his assistant. Both are very competent and respectful individuals. The problem seems to be management has understaffed the construction/repair unit. Defective master bath mirror, stains in master tub, gray paint on white kitchen kickplate, shoddy cracked patched where wire removed from wall, gash in kitchen island. Sorely disappointed in lack of follow through and broken promises.

Do your homework, have patience and stay dilligent and atand your ground. Unfortunately the lack of communication, language barriers and transparency has been poor from start to finish. The home is beautiful, the process has been painful. Extremely painful. I wish we had a different experience. It is supposed to be THE most exciting time of your life, sadly KB hasn't made us feel that way. We are almost two months in and still working to complete the punch list to make things right.

The house looks good on the surface, however there were more and more issues cropping up after moving in. We are sitting here months after move in with holes in walls behind appliances, mice getting in from poor drywall in garage, sinks with stoppers that don't work, nails in walls, and poor out door railing that is so rough you cant run your hand up or down it with out getting a splinter. None of these issues seem to be getting resolved any time soon either since their customer service is slow and unresponsive.