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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11548 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11548 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Quantity over Quality

  • Jesse H.
  • Verified HomeBuyer
  • January 22, 2020
  • Uhland, TX

The tradesmen are majority unqualified. Framers are terrible, painters lazy, masons were good, roofers try to get too much done to quickly and the shingles are loose because nails are missing to anchor them down. Siding is not smooth. The bath in the master constantly creeks and squeaks. The front door light kicks the breaker every time we turn it on which kills the light and fan in the powder room. Drywall is not level in window frames from top to bottom some also from side to side. The fence blew over in a storm. The flood light already stopped working on the back of the house. The ...

KB Home responded:
Hi Jesse, We're sorry for any frustration with your home and fence. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Good

  • Jose A.
  • Verified HomeBuyer
  • January 22, 2020
  • Clermont, FL

May new home is great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone was so great and helpful

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • Winchester, CA

Everyone was so great and helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding Customer Service

  • Martin F.
  • Verified HomeBuyer
  • January 21, 2020
  • San Antonio, TX

Make sure all upgrades are structural because that can’t be changed later.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Be patient with closing process.

  • Michael A.
  • Verified HomeBuyer
  • January 21, 2020
  • Redlands, CA

Be patient with closing process. It can be very frustrating.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

All good!

  • Feng G.
  • Verified HomeBuyer
  • January 21, 2020
  • Newark, CA

Satisfied with everything

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great buying experience!

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • Mascotte, FL

Great buying experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

5

  • Cesar S.
  • Verified HomeBuyer
  • January 21, 2020
  • Kyle, TX

KB homes rocksssss!!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great service

  • Ramon O.
  • Verified HomeBuyer
  • January 21, 2020
  • Katy, TX

Had a wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My contractor was available to speak to at all times of the day.

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • Houston, TX

My contractor was available to speak to at all times of the day. Sell associate was outstanding.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Delivered on time with very good support during move-in

  • Sudhakar B.
  • Verified HomeBuyer
  • January 21, 2020
  • Newark, CA

Our home is delivered on-time as promised. Sales and on-site supervisors were very good in explaining all the details. Final walk through by support staff has explained all the details very well. They also followed up with us post moving into house to make sure everything is good and we are comfortable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Review

  • H. T.
  • Verified HomeBuyer
  • January 21, 2020
  • Fresno, CA

Our salesperson was GREAT! (Misty Mee), Dave the construction manager was awesome as well. Since we’ve moved in, Sergio has been a pleasure to work with... great team! THANK YOU!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good houseAnd buldier

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • Saint Cloud, FL

Good house And buldier

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

2019 investment

  • Harry C.
  • Verified HomeBuyer
  • January 21, 2020
  • Rohnert Park, CA

Minor flaws- but your staff responds quickly.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Not what you would expect from a major builder

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • Los Angeles, CA

Do not sign anything until it is complete. Do not let KB home manipulate you.

KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great people!

  • Brian M.
  • Verified HomeBuyer
  • January 21, 2020
  • Saint Cloud, FL

Very easy to work wth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my home!

  • Michael A.
  • Verified HomeBuyer
  • January 21, 2020
  • Perris, CA

Communication is excellent on every level of this whole process from start to finish.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my new house

  • Kimberly L.
  • Verified HomeBuyer
  • January 21, 2020
  • Tucson, AZ

Was a good experience with all the KB representatives and I was kept up to date on every phase of the building process.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Good customer service, shoddy workmanship

  • Rosemary S.
  • Verified HomeBuyer
  • January 21, 2020
  • Tucson, AZ

My buying experience was excellent. Very responsive and always available to answer my many questions. After being here for almost 2 months I notice that there are a lot of things are not up to par. Window that doesn’t lock, window with a very apparent hole in the frame, paint speckles on the floor, area by front door not coated correctly correctly, cover up was attempted with paint instead of fixing it right., baseboard missing in kitchen behind refrigerator, outlets with usb plug are difficult to plug in to but was told that’s just the way they are. Basically I feel there was no attention to ...

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 5

Awesome experience!

  • Aven V.
  • Verified HomeBuyer
  • January 21, 2020
  • Maricopa, AZ

I must say as a first time home buyer if I ever had to do it again it would definitely be with the kB home team very supportive through the process and after

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Tomas C.
  • Verified HomeBuyer
  • January 21, 2020
  • Hollister, CA

The whole staff at KB did an excellent and amazing job throughout the buying process! They were always readily available when needed. I definitely recommend KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - /very good experience

  • Clover I.
  • Verified HomeBuyer
  • January 21, 2020
  • Irvine, CA

/very good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We’re so happy with our new home!

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • San Antonio, TX

We’re so happy with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great service and great people

  • Fredi R.
  • Verified HomeBuyer
  • January 21, 2020
  • Houston, TX

Great service and great people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Enjoyed working with them

  • Audrey S.
  • Verified HomeBuyer
  • January 21, 2020
  • Aubrey, TX

Very helpful and easy to work with. Affordable and a good value.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5