KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11886 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Loving the new home
- Darren H.
- Verified Homebuyer
- April 07, 2020
- Corona, CA
Great Community
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great Job!
- Ivo M.
- Verified Homebuyer
- April 07, 2020
- Richmond, TX
Great Job! Happy with my KB Home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great company who takes care of their people.
- Evan J.
- Verified Homebuyer
- April 07, 2020
- North Las Vegas, NV
Great company who takes care of their people.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Overall everyone is doing a great job to make this a great and
- Carlos C.
- Verified Homebuyer
- April 07, 2020
- Salinas, CA
Overall everyone is doing a great job to make this a great and easy way to purchase a home with kB .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The best
- John C.
- Verified Homebuyer
- April 07, 2020
- New Braunfels, TX
Everyone from the design studio to the construction team made it a simple process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
easiest purchase, love our home and community
- Glen S.
- Verified Homebuyer
- April 07, 2020
- Goodyear, AZ
sales staff was wonderful, building superintendent was extremely helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Review
- Jesse G.
- Verified Homebuyer
- April 07, 2020
- Houston, TX
Trish and Jake were exceptional!! I really enjoyed working with both of them! They made this part of the buying experience great!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Fantastic customer service!
- Karen L.
- Verified Homebuyer
- April 07, 2020
- Del Valle, TX
My experience with my KB Home purchase was wonderful. Every step of the way I was kept informed and included in the process. I would definitely recommend KB Home for home buying.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience!
- Daniel G.
- Verified Homebuyer
- April 07, 2020
- Universal City, TX
Great experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great option for New Home!
- Charles S.
- Verified Homebuyer
- April 07, 2020
- Loveland, CO
Well priced, good locations, great size offered - and a very good Team that worked with me on the home and process!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent experience!
- Harold D.
- Verified Homebuyer
- April 07, 2020
- New Braunfels, TX
KB Home did an excellent job from contract to closing. We love our new home, and every question or concern we ever expressed was dealt with quickly and to our complete satisfaction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - overall is good, I like the house and value, just small stuff
- Xianfeng Z.
- Verified Homebuyer
- April 07, 2020
- Pflugerville, TX
overall is good, I like the house and value, just small stuff like painting, outside wall could be better.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - It was the easiest and stress free build
- Stephanie V.
- Verified Homebuyer
- April 07, 2020
- Mesa, AZ
It was the easiest and stress free build
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent care perfect home . I love my new home .
- Obulusayo O.
- Verified Homebuyer
- April 07, 2020
- Conroe, TX
KB home took care of business building a house that can be called HOME . The team did an awesome job . Thank you .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service
- Azubuike N.
- Verified Homebuyer
- April 07, 2020
- Katy, TX
Speedy response and customer service orientation
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall satisfied
- Julian D.
- Verified Homebuyer
- April 07, 2020
- Kyle, TX
The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Very satisfied
- David L.
- Verified Homebuyer
- April 06, 2020
- Loveland, CO
My wife and I have both been happy with our experience and the help
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home.
- Ruben M.
- Verified Homebuyer
- April 06, 2020
- Georgetown, TX
We love our knew home. We feel very comfortable here. No major issues. KB has been very good at responding to small items we have brought up.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home
- Anonymous
- Verified Homebuyer
- April 06, 2020
- Universal City, TX
Well...still waiting on major repairs for poor craftsmanship.
KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 1
Not the best customer service!
- Anna B.
- Verified Homebuyer
- April 04, 2020
- Tucson, AZ
Overall I think KB Homes are good homes to buy. This is my second time buying a KB Home. The first home I purchased was in CA 30 years ago. Great experience! This is my second KB Home. It is in AZ. Not a great experience! I was mistakenly expecting the same customer service as my CA experience. I will only mention the major problem because of time. The home I purchased was completed in June 2019. I looked at the house in December 2019 and decided to purchase it. We moved in at the beginning of February 2020. There were two electrical outlets in the second floor that did not work and four on ...
KB Home responded:
Hello Anna, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –James
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
KB Home - Some of the construction details are sloppy
- Leonardo G.
- Verified Homebuyer
- April 03, 2020
- Winchester, CA
Some of the construction details are sloppy
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Enjoying my new home
- Marcel B.
- Verified Homebuyer
- April 02, 2020
- Jacksonville, FL
Enjoying my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
There is no place like Home
- Jose B.
- Verified Homebuyer
- April 02, 2020
- Austin, TX
We are proud to say that this is our second home from KB home and the reason we come back to KB home is because of the quality, professionalism and the people who have helped us during both our process and we couldn't be happier.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good experience but could be better
- Chelsea E.
- Verified Homebuyer
- April 01, 2020
- San Antonio, TX
My husband and I had a good experience while purchasing the home but it was the experience after that could have been better. There were small things here and there that needed to be fixed after the move in. It felt a little hard to get someone to come and fix those issues at times and that was a little frustrating.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
KB Home - Great people to work with, very professional and helpful.
- Randie Z.
- Verified Homebuyer
- April 01, 2020
- San Antonio, TX
Great people to work with, very professional and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
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