KB Home Reviews

Proactive problem resolutions. Chad, Steve, and others who responded to our calls for existing issue will address problems that we did not see ourselves. Like paint scraps from our move in. Without our asking, the service man will inform us there was a scrape, and offer to remedy that before he left. And quick turnaround for issue we call them in about. Chad especially immediately addressed two concerns that we had that we had not had the chance to report yet. The leaking dishwasher and the master bathroom vent. He was onsite to fix different issues, but when I told him off the dishwasher and vent, he took the issues upon himself and fixed them on that day. Rob and his staff has been tremendous in supporting us. This is our first brand new house buy, and we are glad to have bought the house from KB. ... More

Down payment bank approval the right location is very important.

Satisfied

I AM SO IMPRESSED WITH THE RESPONSE OF MR.RAINER, ROBERT AND HANDEL ROBERT IS REALLY GREAT. HE IS VERY KNOWLEDGEABLE AND TRUSTWORTHY.

My wife informed me the repair services were done in a very professional and timely manner.

Everything with purchasing the home went great and Sara and Mike were there to help us every step of the way. They made our experience go as smooth as possible.

It was a pleasure to build with KB Home, from the beginning to end with Misty (sales person) to Joe (regional manager). Always the keep in touch with me fast respond to any question and solving any problem during and after closing. Thanks for all you help

I need to say 100% satisfied with the service of the construction manager, New Home Sales Counselor, and Loan Department. The materials are good but could be better. The Responsiveness to issues is fast but not necessary the results are as we asked. The construction workers don't have enough attention to the details. Issues that I want to share with no resolution at our favor.: Asking for a better more capacity AC unit ( I will pay the cost difference), a lot of construction debris over already installed appliances (we asked for microwave replacement) and very bad quality grass. At the end, I'm finally happy with my house. Also, until now, the Warranty department is awesome. Let's see how is the warranty service during these next 2 years. ... More

The construction was good, the house looks great. Some very small details needed to be fixed but they are working on it... Everything good.

I have been in my home 3 months and still waiting on things to be fixed. For a how That will cost me half a million dollars once paid not worth it.

I loved it

The house is built well and don't have any issues.

I hired my own final walk through inspector, My inspector told me that the house was almost perfect minus small quick easy fixes. Good job KB.

It's the little things in life that matter most and the finish carpentry was extremely poor. Walls not plumb, messy grout lines, dings & nicks everywhere (interior & exterior). I also need to mention KBH's framing means & methods. KBH doesn't cover the whole exterior shell of their homes in plywood sheathing or board of any kind because their homes have been "engineered" and the sheathing is only needed in "certain locations" to meet the shear strength requirements. So KBH uses 25 to 50% less sheathing per home, saving them a ton of money but not necessarily the consumer. From a business standpoint I get it, but from a consumers standpoint KBH just seems cheap. Another small rub I had was the 24 inch on center framing (in lieu of 16" standard) for interior walls that aren't consider load barrier. Again, this is a cost savings deal for KBH, not the consumer. ... More

I only been on the house a few weeks and so far a few minor details like scratches and paint touches that have appear but their response team have been awesome anything I'd have came across I let Devin know and he will responds and fix the issues right away.

The KB home builder in Creeks of Legacy is the best. The builder is very approachable and responsive, and always gives us the up-to-date information about the status of the house. Also, they take care of any issues there may have. Absolutely amazing experience and highly recommended!

Nothing great experience, everything went smoothly!!

Beautiful location, but construction of the home is not worth the price we paid. The craftsman is of poor quality. It is has been a huge headache dealing with all the issues we found around the house. The customer service has been good to send out the different trades to get the issues addressed, but some of the issues remain. The house was built too quickly and the attention to detail was horrendous.

I would recommend KB Homes to everyone I know. The staff was awesome. Sergio went above and beyond for me during this whole process.

Our host was Joseph...he was a very knowledgeable and impressed us with his super attitude. This went far in our decision. Thank you

Our new home had some issues that needed to be fixed and still a few things we noticed after our 10 day inspection period but what we did notice during the 10 days was promply fixed. The house overall is just as beautiful as ee imagined and we are very happy with it!

It would be helpful for customer service to address issues a bit quicker.

Stay in touch with the sales rep on a weekly basis, especially at closing time. They seemed to string us along and give us dates they were unable to achieve.

Make sure you have a realtor when you buy your KB Home. They respect realtors and ignore homeowners. You'll need someone to ensure that KB does the job and someone who can get you discounts on mistakes they make. Also, spend the money on an inspector no matter what the sales people say.

Everyone at KB was very helpful. We would do it all over again with KB homes.