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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11548 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11548 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Overall, a very positive experience

  • Robert R.
  • Verified HomeBuyer
  • January 15, 2020
  • Elgin, TX

I had a problem during the framing stage, but KB was on it quickly and resolved it to my satisfaction. Everyone I dealt with at KB was friendly, responsive, and professional. The design center was awesome. I was impressed by the efficiency with which KB built the home. Whomever designed the 1491 floor plan really knew what he was doing.

KB Home responded:
Hi, Robert, thank you for this feedback on your experience. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Nick

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - My site manager was a pleasure to work with.

  • Renay F.
  • Verified HomeBuyer
  • January 15, 2020
  • Katy, TX

My site manager was a pleasure to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Add KB to yourshopping list

  • Thomas M.
  • Verified HomeBuyer
  • January 15, 2020
  • Conroe, TX

the design build concept allow you to add your style to the finished project based on your budget. The floor plan we chose was just right for my wife and me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our buying experience with KB was unique.

  • Shannon R.
  • Verified HomeBuyer
  • January 15, 2020
  • Aubrey, TX

Our buying experience with KB was unique. Our home was a completed new build that we purchased, but that did not change the way KB took care of us I don't think. The sales rep and the builder talked to us each week, they were very responsive. All in all, we had a great experience with KB and would definitely recommend them to our friends and family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

  • Jesus F.
  • Verified HomeBuyer
  • January 15, 2020
  • Clermont, FL

This has been one of the best experiences buying a property, I think the quality of the people is incredible, each one is dedicated to their work, from the beginning to the end each one was aware of their work, I thought it was an incredible company and I I repeat again a dream come true for me and my family thanks to you, the only thing I need and believe me that I will try is to work in this wonderful company, thanks Kb Home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Michelle A.
  • Verified HomeBuyer
  • January 15, 2020
  • Jacksonville, FL

The home building process was fun, timely, and professional. Any questions I had along the way were answered quickly and confidently. Any initial repairs were also handled in a timely and friendly way as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home meets all expectations on our new Dream Home!

  • Rebecca W.
  • Verified HomeBuyer
  • January 15, 2020
  • Jacksonville, FL

KB Home was wonderful to work with in all areas of the buying experience. From starting with our wonderful sales person, Lucy, to the Design Center with Kristina (so much fun picking from all of the beautiful options) to working with our fantastic Superintendent, Justin! Everyone made sure all of our expectations were met and we were completely happy with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good builder

  • Guido G.
  • Verified HomeBuyer
  • January 15, 2020
  • Fuquay Varina, NC

The service of your people is great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2020
  • Fresno, CA

Great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Roderick F.
  • Verified HomeBuyer
  • January 15, 2020
  • Pearland, TX

This was my first time buying a new home and I have to say it was a great experience and a quick one too. The KB team worked very hard from day one on making sure this was a great experience. Several team members went above and beyond to make sure everything was just the way I wanted it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent work

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2020
  • Leander, TX

KB did great job building my house. Moved in to new house and so far haven't had any issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sales staff A++Lending StaffAttBuilding staff A++

  • Andy V.
  • Verified HomeBuyer
  • January 15, 2020
  • Riverside, CA

Sales staff A++ Lending StaffAtt Building staff A++

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied

  • Maria Z.
  • Verified HomeBuyer
  • January 15, 2020
  • Las Vegas, NV

This is our dream house, brand new!!!! and We are completely satisfied and happy. The team of KB home had helped a lot in making it hassle free, from the upgrade office, Phyllis is so patient. Even in my last minute change of mind she made it possible. Then come to the walk thru with Paul, amazing guy that truly understands the homeowners expectations and his commitment in achieving our satisfaction. He never fails us. Now with our small issues in the house, right away after contacting customer service, Robert showed up the following day and now its set up to be fix tomorrow. i never thought ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Catherine T.
  • Verified HomeBuyer
  • January 15, 2020
  • Ormond Beach, FL

Wonderful experience from sales to the mortgage process and final construction. Everyone at KB was outstanding!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great location

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2020
  • Cave Creek, AZ

Bike rider paradise. Responsive to requests for missing parts. Floor plan great.

KB Home responded:
Hi, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Brian

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

Awesome Living

  • Felix T.
  • Verified HomeBuyer
  • January 15, 2020
  • San Antonio, TX

Great home and we got to work with some great people as well! Sheryl, Juan, and Frank did a awesome job! Thank y’all for all your hard work it is really appreciated.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great houses

  • Samuel C.
  • Verified HomeBuyer
  • January 15, 2020
  • San Antonio, TX

One thing I do agree is when something is wrong they fix it right away. the buying experience was awesome. the sales team were amazing. The onsite contractor was good just promised to many ting he couldn't deliver. so that why I gave it three stars on trustworthiness. But I let everyone were I bought my house and who helped me from the sales team.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 5

We would purchase from KB Homes again

  • Tommy F.
  • Verified HomeBuyer
  • January 15, 2020
  • Maricopa, AZ

Response to issues by KB is good but response by the subcontractor is not very reliable.

KB Home responded:
Hi Tommy, we are sorry for any frustration. If we can help with anything, let us know at CustomerRelations@kbhome.com. –Nick

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Horrible experience

  • Angelo A.
  • Verified HomeBuyer
  • January 15, 2020
  • Stockton, CA

I felt like I was lied to over and over by the district manager the regional manager sales and so on I had a horrible experience

KB Home responded:
Hi Angelo, we'd love to have somebody contact you regarding your experience. Please feel free to email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. -James

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Great Home

  • Salvador R.
  • Verified HomeBuyer
  • January 15, 2020
  • Porter, TX

So pleased with KB homes all together. The floor plan and the final build out, just one great result.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Can be better

  • Diana C.
  • Verified HomeBuyer
  • January 15, 2020
  • Riverview, FL

Cabinet are a disaster

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Totally happy with the design, quality and workmanship of my

  • Thomas M.
  • Verified HomeBuyer
  • January 15, 2020
  • Gold Canyon, AZ

Totally happy with the design, quality and workmanship of my new KB home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding

  • Jacob K.
  • Verified HomeBuyer
  • January 15, 2020
  • Jacksonville, FL

I’m very much Pls wth the work KBHOMES put into making my dream come alive again for home ownership.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Delivers!

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2020
  • Vista, CA

So first time home owner on my own. They delivered the home a few weeks ahead of schedule, but all fixes that needed attention took weeks to correct. I did have quite a few issues, but when I reported it, managers took care of it right away and were pleasantly attentive. Definitely a value for any one purchasing with KB. I would recommend that upgrades be done after closing . Costs are quite high for what you get with their design center. Over all, very pleased with my choice to purchase here. This review is after 2 months of occupancy. Used KB to finance and homeowners insurance.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Rosebriar Lot 359

  • Shan L.
  • Verified HomeBuyer
  • January 14, 2020
  • Newark, CA

Good value. Good floor plan. Convenient location.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5