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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11543 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11543 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

There was a lack of fine detail cosmetics that need more touch up

  • Jarriett B.
  • Verified HomeBuyer
  • January 14, 2020
  • Seffner, FL

Ceiling waves, outlet edges are rough not smooth borders crack nail pops

KB Home responded:
Hi Jarriett, we are sorry to hear about these frustrations with your home. We can help put you in touch with a manager regarding these issues. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --James

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

KB Home - Great Choice

  • Cecilia O.
  • Verified HomeBuyer
  • January 14, 2020
  • St Augustine, FL

The team at KB Home are well trained and easy to interact with. Always willing to assist or office guidance with any questions asked of them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome Customer Service

  • Ivan R.
  • Verified HomeBuyer
  • January 14, 2020
  • Kissimmee, FL

Customer Service is fabulous. Issues were brought up to KB and response was immediate. Thanks and keep up the great work.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best home for family

  • Jacob C.
  • Verified HomeBuyer
  • January 14, 2020
  • San Antonio, TX

Great experience, KB staff were amazing through our entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes

  • Amy H.
  • Verified HomeBuyer
  • January 14, 2020
  • Camarillo, CA

I have had a great experience with everyone who has worked with me at KB Homes. I bought my Townhome 5 months ago. I was able to upgrade my home and pick out what i wanted. Andi in the sales office was so nice and amazing to work with. She made the whole process of buying a home easy. Sal has helped me with everything after i moved in. When i call him to come over to help fix something he responds right away. Sal and Andi have been there the whole time since i bought my Townhome. The quality of the home is not what i expected. This home was built was built so fast and had so many people ...

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Great experience.

  • Nhan H.
  • Verified HomeBuyer
  • January 14, 2020
  • Allen, TX

Love all the staffs, awesome customer service. Good quality house!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home Sweet Home!!

  • Sandra M.
  • Verified HomeBuyer
  • January 14, 2020
  • Ceres, CA

We love our new home. No major issues. When we’ve had to reach out it’s always been pleasant and things get done right away!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Armando F.
  • Verified HomeBuyer
  • January 14, 2020
  • Hutto, TX

Really appreciate Gilbert's attention to keeping us informed about the construction progress including walk through inspections. His assistance after the sale/closing was greatly appreciated.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall satisfied :-)

  • Navneet K.
  • Verified HomeBuyer
  • January 14, 2020
  • Stockton, CA

Overall satisfied :-)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - As a first time home buyer, i was assured that I had a very good

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2020
  • Pflugerville, TX

As a first time home buyer, i was assured that I had a very good team. They are very thorough in their response and excellent pre and post service.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Very happy with the finished product.

  • Tiffany C.
  • Verified HomeBuyer
  • January 14, 2020
  • St Augustine, FL

All work was expedited in a timely fashion, anything I needed after the sale was fixed with the Help of Will in Castine Cove.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great

  • Alexander S.
  • Verified HomeBuyer
  • January 14, 2020
  • St Augustine, FL

Great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Making it yours

  • Rebecca V.
  • Verified HomeBuyer
  • January 14, 2020
  • Davenport, FL

The fun part was choosing everything from the floors, to cabinets, to even sinks. I love that I made it my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing!

  • Kaitlyn D.
  • Verified HomeBuyer
  • January 14, 2020
  • Murrieta, CA

Such a great experience working with KB! Scott in sales and Carlos with the builders are fantastic professionals. Always available for questions and very helpful along the way. Would recommend to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great and easy experience!

  • Jennifer C.
  • Verified HomeBuyer
  • January 14, 2020
  • Katy, TX

We have had the best experience with purchasing the home for the first time. Though it took a little while getting use to being patient and letting everyone take care of us, Greg and everyone involved with the process definitely made the experience less stressful and easy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent Service!!

  • Stephanie E.
  • Verified HomeBuyer
  • January 13, 2020
  • Ormond Beach, FL

As a first time home owner, I am extremely happy that i choose KB Homes, from the sales agents to the contractors, I had nothing but the best experience. Will buy again from then in a heartbeat.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Deal!

  • Vinicius M.
  • Verified HomeBuyer
  • January 13, 2020
  • Gibsonton, FL

Delivered on time, we are very happy with the new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fidel made everything right!!!

  • Marcia K.
  • Verified HomeBuyer
  • January 13, 2020
  • Saint Augustine, FL

The KB superintendent Fidel was great! He was super responsive and took care of any issues very quickly. I would buy another KB home again as long as I could have Fidel as my point of contact!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home, great design, great service

  • Dana S.
  • Verified HomeBuyer
  • January 13, 2020
  • Vail, AZ

Sales staff is amazing! Service after purchase is just as amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Communication Hill

  • Vanessa R.
  • Verified HomeBuyer
  • January 12, 2020
  • San Jose, CA

Constant check-ins with very prompt responsiveness to issues!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy it's over

  • Patrick U.
  • Verified HomeBuyer
  • January 12, 2020
  • Seffner, FL

The home buying process is nerve wrecking. I will admit I was assigned to a pretty hard working team. The home loan team of Moore and Hylton. And any discrepancies with the house Gillespie and Abdul was quick to handle them. So yes I'm happy it's over...... hopefully

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Simply amazing!

  • Domingo R.
  • Verified HomeBuyer
  • January 12, 2020
  • Manteca, CA

Experienced some minor problem in the design phase, but overall, am very happy! Thanks Kelly for all your help. God Bless KB Homes!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

1st time best experience 2nd time was a disappointment

  • Anonymous
  • Verified HomeBuyer
  • January 11, 2020
  • San Antonio, TX

1st house was an amazing experience that when we moved we decided to go with KB again. Bigger and more expensive. I wished we looked somewhere else because theres cracks everywhere. Water comes thru our door. Paint still on our carpet and floor. It has been a bad experience since day 1. From loan process to moving into home.

KB Home responded:
Hello, I'm sorry that you were disappointed with your second KB Home experience. We'd really like to help, please email us at CustomerRelations@kbhome.com and we will ensure you are contacted. -Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

KB Home - Need to give more options for the upgrades.

  • Anonymous
  • Verified HomeBuyer
  • January 11, 2020
  • Ontario, CA

Need to give more options for the upgrades.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 5

KB Home - Good customer service.

  • Ali N.
  • Verified HomeBuyer
  • January 11, 2020
  • Round Rock, TX

Good customer service.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5