KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11543 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Kb review
- Terence A.
- Verified HomeBuyer
- January 08, 2020
- Gold Canyon, AZ
Workmanship not up to par, shoddy finish.
KB Home responded:
Hi Terence, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding any issues, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Great experience
- Francisco Z.
- Verified HomeBuyer
- January 08, 2020
- Perris, CA
My family and I are very pleased with all the work from everyone in the KB family. Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great overall home buying experience!
- Corbin R.
- Verified HomeBuyer
- January 08, 2020
- Henderson, NV
Sandy in sales, Paula in mortgages, and John, our project manager, were all very responsive and easy to work with. The quality of workmanship in our home is great, and all issues have been promptly fixed. The home was built on schedule, and closing happened smoothly right before the holidays and about two months ahead of the initial plan when the sales contract was signed. We are very happy with our new home, and I highly recommend KB Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Support
- Alfred M.
- Verified HomeBuyer
- January 08, 2020
- Austin, TX
The project manager (Cesar) did an excellent job in addressing our issues. He was always available, good communicator, very adaptive with the schedule, and most importantly, he ensures that the work is done correctly and that we are satisfied. Overall, I'm glad that we bought a KB Home. I truly value the excellent support.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
3rd KB Home
- Eddie K.
- Verified HomeBuyer
- January 08, 2020
- Marana, AZ
We enjoyed our first two KB homes so much we end going with them again.This was our third time buying a new KB home over the past 30 years. We have always been very happy with the value for our money.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Tommy
- Wai F.
- Verified HomeBuyer
- January 08, 2020
- Aurora, CO
The best team of Sales, Site Supervisor and Warranty.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
No trust in thiBuilder!!
- Anselmo C.
- Verified HomeBuyer
- January 07, 2020
- San Antonio, TX
Always stay active and inspect the quality of work. Show up when least expected. I moved in 5 Nov. 2019 and here it is Jan. 2020 and still having all kinds of problems.
KB Home responded:
Hi Anselmo, we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. Best wishes. -James
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 4
KB Home - It was a very smooth and comfortable experience.
- Yuliana G.
- Verified HomeBuyer
- January 07, 2020
- Live Oak, CA
It was a very smooth and comfortable experience. All staff were very knowledgeable and responsive. Always willing to respond to any questions or concerns that come out through the entire process. After the property was ready, KB team continues to be beyond responsive and very proactive, paying attention to even the smallest details. Constantly checking in making sure all is as it’s supposed to be.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Happy with my home!
- Camillo I.
- Verified HomeBuyer
- January 07, 2020
- SIMI VALLEY, CA
Happy with my home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great House, Poor Employees
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- San Antonio, TX
House is good. Great quality at a great price. However, the communications with the co structure crew and sales person was very poor. Would of been a great experience if they just listened to us versus fighting us. I would recommend KB to others with a different crew. Studio and mortgage process was amazing (even though kb asks for way to many documents).
Total Score 3
Quality 5
Trustworthiness 1
Responsiveness 1
KB Home - The whole process was pretty easy.
- Stacey M.
- Verified HomeBuyer
- January 07, 2020
- St Johns, FL
The whole process was pretty easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible at the beginning with the old crew
- Rudy B.
- Verified HomeBuyer
- January 07, 2020
- Riverside, CA
Now that there new foreman things are getting done.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 3
Positive Review
- Eduardo V.
- Verified HomeBuyer
- January 07, 2020
- Hollister, CA
Office- Debbie, Yvonne, and Renee, All Best, Caring, Honest Customer Service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great service.
- Vikas R.
- Verified HomeBuyer
- January 07, 2020
- Aurora, CO
Great service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My what should have been new home
- Ricky M.
- Verified HomeBuyer
- January 07, 2020
- Goodyear, AZ
Walls are not straight water got under my home my bathroom is jacked up cracks in my ceiling something about the drywall you can here people using the bathroom you just have no privacy in the home the room on north side is just nuts when someone uses the microwave or bathroom I have real questions with the quality of the material I can get a nail and push it into the drywall no hammer needed my windows have damage and nobody seems to give a
KB Home responded:
Hello Ricky, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -James
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Our new home
- Heidi M.
- Verified HomeBuyer
- January 07, 2020
- Maricopa, AZ
We love our new home and are so please with our experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall pretty pleased.
- Shawn T.
- Verified HomeBuyer
- January 07, 2020
- Las Vegas, NV
Overall pretty pleased.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
We Love Our Home!
- Sara V.
- Verified HomeBuyer
- January 07, 2020
- Salinas, CA
My family and I absolutely love our home. It is spacious, comfortable, and new - can't beat that! Thank you KB staff for showing care and concern for any questions I've had. :)
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
Great build. This survey is from Jerry and Cindy
- Gerald R.
- Verified HomeBuyer
- January 07, 2020
- Castle Rock, CO
I give a ten to the entire KB crew. Very attentive and responsive. I would have KB build my next house but I’m not moving again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall good experience
- Elizabeth M.
- Verified HomeBuyer
- January 07, 2020
- Leander, TX
I was pleasantly surprised with my home building/buying experience. I’ve had a couple of issues since closing and the KB staff has been quick to address my needs/concerns.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Post move in survey
- Richard C.
- Verified HomeBuyer
- January 07, 2020
- Lake Forest, CA
The post move in maintenance has been excellent. John Dean has been very responsive and professional.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - excellent
- Ranjit S.
- Verified HomeBuyer
- January 07, 2020
- Stockton, CA
excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Brian helped out a lot during the building process
- Tyler P.
- Verified HomeBuyer
- January 07, 2020
- St Johns, FL
Brian helped out a lot during the building process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent experience from beginning to move in
- Doris M.
- Verified HomeBuyer
- January 07, 2020
- Riverside, CA
We were shown a lot that was affordable and the home buying experience began. Exceptional experience at all points of contact.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy Homeowners
- Melissa M.
- Verified HomeBuyer
- January 07, 2020
- Denver, CO
We felt very supported from the beginning to the end of our homebuying process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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