KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11543 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
A1
- David H.
- Verified HomeBuyer
- January 07, 2020
- Hutto, TX
Great service, quality and people
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I’m very happy and very satisfied of my new home
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- West Melbourne, FL
I’m very happy and very satisfied of my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Homes Review-Heritage Park, New Braunfels, TX
- Andrew A.
- Verified HomeBuyer
- January 07, 2020
- New Braunfels, TX
KB homebuilders have built my family a wonderful house that we are proud to call our home. The craftmanship of the construction, professionalism of the staff, and the overall quality are top-notch. Driving up to my KB home every day, I know we made the right decision. Minnie Arias and Jeff specifically are two KB employees who should be sought out and recognized!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing Experience
- Alissa R.
- Verified HomeBuyer
- January 07, 2020
- Apopka, FL
My husband and I got our first house this holiday season- and it’s been the best experience. Carol, Bobby, and Mark are some of the most genuine and productive people I have ever met! Working with them To get our house exactly how we want it has been such a blessing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing experience and product quality!
- SAMIRUDDIN S.
- Verified HomeBuyer
- January 07, 2020
- Los Angeles, CA
KB Homes has always produced quality homes and their home buying process is by far the best in the country. They are an exceptional builder who created high quality homes with customer satisfaction in mind.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Low
- Michael D.
- Verified HomeBuyer
- January 07, 2020
- Harbor City, CA
I still have things waiting to get done for when I first moved in nobody ever called me about my house vibrating when trash trucks go by . Very disappointed
KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
KB Home - Great experience for first time homebuyers
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- Katy, TX
Great experience for first time homebuyers
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cobblestone Villas
- Brenda M.
- Verified HomeBuyer
- January 07, 2020
- Gilbert, AZ
We have been in our new home a couple months are enjoying it. This is my 3rd new build so I don’t know if I’m just picky but lots of paint overspray on the tile floors I’m finding throughout the home and messiness in lines of grout and paint on doors, I’ve asked for extra paint stock at least half dozen times and still have yet to get it. I went in with a huge amount of upgrades on cabinets, Quartz countertops and other major items but just went with the standard plumbing in kitchen and bathrooms and installed them ourselves due to the overpricing by the design center. Structurally I am ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Great sales and financing, end product is sub par
- Daniel M.
- Verified HomeBuyer
- January 07, 2020
- Clermont, FL
The ability to get the site approved, financing approved, selection of floor plans, etc. was excellent. The home, however, was rushed and the finish work is terrible. Damaged door, drywall tape visible all over the place, caulk lines look like they were done by a drunk, silicon cracking around sinks within a month. Responses to repairs are excruciatingly slow. 2 months to get a medicine cabinet installed that should've been there prior to closing. Worker sent for drywall repair made a mess and the repairs were horrible. Next guy did well to fix his predecessors work but then used the wrong ...
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 1
KB Home - Great company and employ
- Jonathan C.
- Verified HomeBuyer
- January 07, 2020
- Kissimmee, FL
Great company and employ
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First time homebuyers
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- Uhland, TX
We were first time homebuyers and the process went very smooth. We love our home. The only complaint I have is the materials used are cheap.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Pleased
- Yvonne E.
- Verified HomeBuyer
- January 07, 2020
- Ontario, CA
Answer that every Monday up date call. They are very informative.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We love our home
- Neptune T.
- Verified HomeBuyer
- January 07, 2020
- Apopka, FL
We really have nothing but good things to say about KB Home. The experience was great minimal issues and the staff Carol/Bobby/Mark we awesome. They are really great people to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Chris N.
- Verified HomeBuyer
- January 07, 2020
- Roseville, CA
Great experience from purchase to close! Great builder.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad experience
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- San Antonio, TX
I wouldn’t recommend to anyone
KB Home responded:
Hi, we're very sorry that you are disappointed with your experience and we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com with any concerns and we will ensure you are contacted by one of our representatives. -James
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good job
- Richard C.
- Verified HomeBuyer
- January 07, 2020
- Ontario, CA
Very professionally and helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Homes
- Kristine K.
- Verified HomeBuyer
- January 07, 2020
- Las Vegas, NV
I like my single story home very much. I bought the 1849 model. One issue I have is that I wish the company would build single story homes near each other instead of being sandwiched in between gigantic two story homes. Also the basic home too expensive to start out with since the buyer is absolutely compelled and finds it necessary to upgrade.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Great
- Charles S.
- Verified HomeBuyer
- January 07, 2020
- Denver, CO
Awesome process, home and group of people to work with - made it easy and very comfortable! Thank you,
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Amazing home!
- Stephen B.
- Verified HomeBuyer
- January 07, 2020
- Jacksonville, FL
Amazing home!! Great people
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Excellent Builder
- Elena T.
- Verified HomeBuyer
- January 07, 2020
- Glendale, AZ
We are extremely happy with our KB Home! Everyone involved from sales to the construction process was very knowledgeable, professional and they really strive for excellent customer service. Anything we needed or any questions we had they were always there to answer them for us. This entire process was seamless and they took us through the construction process all the way with weekly updates. Seeing our home come to life has been an exciting time for us and we are so happy with our decision to have KB build our dream home! Even after the closing, they are still checking in on us making sure ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent workmanship
- Maxine E.
- Verified HomeBuyer
- January 07, 2020
- Aubrey, TX
Outstanding work !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great!
- Robert G.
- Verified HomeBuyer
- January 07, 2020
- Riverview, FL
What a wonderful experience to buy a home with KB Home. We not only bought a beautiful home, but we had some great people to help with the experience. From the day we picked out the lot to the day we closed on our home has been awesome. Thank you everyone involved!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Steve D.
- Verified HomeBuyer
- January 07, 2020
- Ontario, CA
Great experience getting another home from KB. Very satisfied with the product being offered. Customer service team went above and beyond to ensure the perfect home is being delivered. Thank you for all the hard work.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding Customer Service!
- Norbertro A.
- Verified HomeBuyer
- January 07, 2020
- Anaheim, CA
The KB team was very helpful and made the purchase super easy for us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wouldn’t buy again or recommend anyone else to buy !
- Magdi N.
- Verified HomeBuyer
- January 07, 2020
- Murrieta, CA
Not happy with the home ! Moved in on Oct . 31st .. The yard was not graded correctly, the paint inside and outside the home wasn’t really painted it was dusted with color .. can’t use kitchen drawer .. electrical.. fuse blow for no reason .. the baseboards were painted while dusty.. not smooth at all .. floors have gaps ... masterbed room has a hole in the ceiling.. fire sprinkler?? Sliding door frame is scratched.. My issues are not being addressed ...
KB Home responded:
Hello, Magdi, we are sorry for any frustration and would like to help. We will put you in touch with a KB Home division manager to assist with this matter. If you have a preferred phone number, please e-mail that to CustomerRelations@kbhome.com so we can be sure to reach you. –Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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