KB Home Reviews

Very lousy customer service. The window in the living room was not squared. They say they were going to come and fix it but never showed up. Does not respond to calls and e-mails. Very frustrating.

KB Leadership clearly just throws their customer facing reps to the wolves & leaves them hanging with little to no true managerial support. Its sad, its just hard to see the age old concept of a 'faceless corp.' at work... This company clearly cares about profits & investors far more then they could ever care about the person that is spending their life savings on their product? Too bad, they could be such a better company if they just tried to listen & understand their customers concerns...

The kitchen cabinet (style and color) selection was not to our liking. There was very limited choice. In the end, we had to repaint the whole cabinetry. Also within month of moving-in, one of the cabinet drawers door fell down - poor quality and materials.

We closed at the end of August and the house still has many punch list items that have not been addressed.

We've had a few problems. 1: heater was never hooked up properly. 2. Whole house fan stopped working after trying to turn it on once. 3. Communication to customer was lacking or non-existent. 4. Brand new countertops were faulty and had to all be replaced. Communication to Construction crew on behalf of Customer was lacking or non-existent. All our problems were eventually fixed, but they really were fixed thanks to construction crew because KB themselves did not communicate to construction crew or customer very well. We had to replace the brand new countertops after weeks of asking for repair or fix. Then when the "fix" was approved, we were only contacted by countertop company, NOT KB homes. Attempt to replace the countertops was never conevyed to Construction crew on site (who needed to be a part of any touchups afterwards and before repairs, unhook sinks and remove stove) Construction crew once again saved the day. They were very good at communicating and helping get all things in order while KB did not communicate with them or us. KB has left a bad taste in my mouth as a new build home buyer. Communication should be done in every step. ... More

The people were great, but the construction was not. I can tell their homes are quick construction builds with many mistakes throughout, and the community is not done (shutters are missing paint, dents in the gutters, paint missing on buildings, etc.). I have submitted numerous requested for repairs and haven't gotten many follow-ups.

Final result was a nice home with a few flaws. The process getting there was slow, poorly managed, significantly delayed and a last minute mad dash allowing for small flaws to be easily overlooked. Perhaps that's the strategy of the builder. Overall the project seemed chaotic with poor project management resulting in tons of contractor rework because someone isn't familiar with scheduling and order of operations to build a home. There were multiple instances where the proceeded with the project without a prior step completer. For example, hanging drywall without complete electrical resulting in drywall patches with mismatched textures. Or insulating the attic without complete electrical resulting in the electrician removing or destroying attic insulation. ... More

After moving in calls for repair was ignored

Good sales folks, good contacts, help during home finish and move in. Poor followup after move in, not responsive to little home finish issues.

There were all sorts of mistakes throughout the construction process, a few of which were major. It was difficult to get many of these addressed at all, let alone in a timely fashion. By the time we finally closed (after the closing date had been moved back many times), most of the problems had been addressed in a fairly satisfactory manner, but some problems remain today, since we were just not able to wait any longer before closing, and fixing some of these issues would require major demolition and reconstruction (e.g. entryway walls and corners being very far out of square). Overall, we feel like we got a pretty good value for our end product, but we did not expect as many problems as we encountered along the way, or having to be so repetitive and insistent in order to get obvious problems fixed. ... More

So much rework needs to be done the house feel like a rebuild or flip rather than new.

We moved with lot of expectations but it seems like expectations doesn’t work parallel with kb homes construction

Homes are nice for the most part. Be sure to do your research and stay on top of things along the way. Seems like there is too much pressure to give people there keys but not fix build issues right away, that shouldn't be there in the first place. Holding trades accountable would be a good start.

Very slow to react to any issues with our new home.

The material they used to build the home is cheap as well as the workmanship . For the kind of money I paid for the home it should have been better quality and workmanship !!!!!

Was very disappointed with the workmanship. Very sloppy. I closed May 26 here we are July 14 and still missing cabinets. Chipped tiles. a second sink was order in my upstairs bathroom last minute they said I need 900 dollars more. They put up the plumbing but no second sink. My cabinets where chipped my sink was scratched just crazy the amount of money u pay to put out that type of work.

I’m still waiting for issues to be resolved and for item already paid for to be delivered.

We had a wonderful sales experience and were pleased to be able to visit the house through the construction progress. However, once we moved in we found that there was something wrong in every room --cracked toilet tank, carpet that needs to be removed throughout the house due to "lumps" in every room, bending shelves in the pantry, and many more. The warranty team has been exceptional, but we wish they would have done it right the first time.

Not the best experience, definitely makes me doubt reusing kb home services in the fut

it's been over a MONTH almost two, that our garage door opener or electricity is not working in the garage. Ridiculous. My daughter's house - the kitchen sink fell down on mount. Leaked water everywhere.

Quadruple check your brick when it gets delivered, colors do not match studio. Double check all electrical. We had a plug that wasn’t even wired. Double check with your local paint store for the paint first. Our whole house is painted with paint they do not produce anymore. Therefore to fix a scratch. I have to paint the whole wall. Color can be matched. But paints are vastly different. Takes longer than they say it’ll take. Just add a few months. If they say June. Expect august/September. We were pushed back 3 months from our original date.

Builder does not response in a timely manner to fix issues. Have been in my new house for a little over a month and had issues with lights falling, sink not working, water heater leaking.

Decent home. Seems like hires crews rather finish work quickly than provide quality work.

Need to improve the quality and workmanship of the homes. There’s a lot of issues with appliances, cabinetry and lack of quality with the finishing touches of the home. Need more attention to details specially with the design center. Lots of mistakes with the choices so it’s back and forth communication to get things resolved is painstaking. I don’t have any complaints with the sales person. Paxton is always on top of any issues and concerns given to him.

They claim that you have a full warranty, but getting things taken care of is like pulling teeth. Wouldn’t go with this builder again.