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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11891 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11891 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

5

  • Cesar S.
  • Verified Homebuyer
  • January 21, 2020
  • Kyle, TX

KB homes rocksssss!!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great service

  • Ramon O.
  • Verified Homebuyer
  • January 21, 2020
  • Katy, TX

Had a wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My contractor was available to speak to at all times of the day.

  • Anonymous
  • Verified Homebuyer
  • January 21, 2020
  • Houston, TX

My contractor was available to speak to at all times of the day. Sell associate was outstanding.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Delivered on time with very good support during move-in

  • Sudhakar B.
  • Verified Homebuyer
  • January 21, 2020
  • Newark, CA

Our home is delivered on-time as promised. Sales and on-site supervisors were very good in explaining all the details. Final walk through by support staff has explained all the details very well. They also followed up with us post moving into house to make sure everything is good and we are comfortable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Review

  • H. T.
  • Verified Homebuyer
  • January 21, 2020
  • Fresno, CA

Our salesperson was GREAT! (Misty Mee), Dave the construction manager was awesome as well. Since we’ve moved in, Sergio has been a pleasure to work with... great team! THANK YOU!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good houseAnd buldier

  • Anonymous
  • Verified Homebuyer
  • January 21, 2020
  • Saint Cloud, FL

Good house And buldier

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

2019 investment

  • Harry C.
  • Verified Homebuyer
  • January 21, 2020
  • Rohnert Park, CA

Minor flaws- but your staff responds quickly.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Not what you would expect from a major builder

  • Anonymous
  • Verified Homebuyer
  • January 21, 2020
  • Los Angeles, CA

Do not sign anything until it is complete. Do not let KB home manipulate you.

KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great people!

  • Brian M.
  • Verified Homebuyer
  • January 21, 2020
  • Saint Cloud, FL

Very easy to work wth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my home!

  • Michael A.
  • Verified Homebuyer
  • January 21, 2020
  • Perris, CA

Communication is excellent on every level of this whole process from start to finish.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my new house

  • Kimberly L.
  • Verified Homebuyer
  • January 21, 2020
  • Tucson, AZ

Was a good experience with all the KB representatives and I was kept up to date on every phase of the building process.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Good customer service, shoddy workmanship

  • Rosemary S.
  • Verified Homebuyer
  • January 21, 2020
  • Tucson, AZ

My buying experience was excellent. Very responsive and always available to answer my many questions. After being here for almost 2 months I notice that there are a lot of things are not up to par. Window that doesn’t lock, window with a very apparent hole in the frame, paint speckles on the floor, area by front door not coated correctly correctly, cover up was attempted with paint instead of fixing it right., baseboard missing in kitchen behind refrigerator, outlets with usb plug are difficult to plug in to but was told that’s just the way they are. Basically I feel there was no attention to ...

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 5

Awesome experience!

  • Aven V.
  • Verified Homebuyer
  • January 21, 2020
  • Maricopa, AZ

I must say as a first time home buyer if I ever had to do it again it would definitely be with the kB home team very supportive through the process and after

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Tomas C.
  • Verified Homebuyer
  • January 21, 2020
  • Hollister, CA

The whole staff at KB did an excellent and amazing job throughout the buying process! They were always readily available when needed. I definitely recommend KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - /very good experience

  • Clover I.
  • Verified Homebuyer
  • January 21, 2020
  • Irvine, CA

/very good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We’re so happy with our new home!

  • Anonymous
  • Verified Homebuyer
  • January 21, 2020
  • San Antonio, TX

We’re so happy with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great service and great people

  • Fredi R.
  • Verified Homebuyer
  • January 21, 2020
  • Houston, TX

Great service and great people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Enjoyed working with them

  • Audrey S.
  • Verified Homebuyer
  • January 21, 2020
  • Aubrey, TX

Very helpful and easy to work with. Affordable and a good value.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Thank you KB!

  • Anonymous
  • Verified Homebuyer
  • January 21, 2020
  • Maricopa, AZ

Thank you KB!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Excellent 10 across the board.

  • Angela B.
  • Verified Homebuyer
  • January 21, 2020
  • Stockton, CA

Excellent 10 across the board.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes: Worth the money

  • Tyler T.
  • Verified Homebuyer
  • January 21, 2020
  • Van Nuys, CA

While there were some small issues with the build quality for the flooring, some of the appliances, and the plumbing, the overall home buying experience from KB homes was worth the price.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 3

Happy KB homeowner

  • Richard C.
  • Verified Homebuyer
  • January 21, 2020
  • Georgetown, TX

Sales, construction staff and crews were great. They were attentive and responsive throughout. They followed thru any issues we had and we are very satisfied with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mariposa camarillo

  • Alan R.
  • Verified Homebuyer
  • January 21, 2020
  • Camarillo, CA

We love our new home. We had a few problem when we moved in but they were quickly fixed. Sal is the best to deal with when we moved in to help us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Had an awesome experience with KB Home.

  • Anonymous
  • Verified Homebuyer
  • January 21, 2020
  • Richmond, TX

Had an awesome experience with KB Home. The only thing I was a bit disappointed was with the studio experience. My first visit I had a consultant with whom I made a rapport but I my second visit I was given another consultant I did not like that at all. Other then that I was ver please. The sales person Dough made up for any miss pleasing I was feeling. He was an amazing person.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great build

  • Michael B.
  • Verified Homebuyer
  • January 21, 2020
  • Vista, CA

Have always wanted to buy from KB homes, and I was able to do it. Love the selection, great quality

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5