KB Home Reviews

Keep double triple check on the items that you requested to have repaired or fixed. Follow up is not good

Make sure to get a reputable home inspector before buying. Be willing to walk a way if the price you’re willing to pay is denied. Also it’s a good idea to buy a book that tells you what to look for and what to be aware of before buying a home.

Better work on the backyard and fence.

Not bad builders just have to spend a lot of time looking after the craftsmanship.

My home was delivered to me with substantial wear and tear, and KB insists that things are normal and will not fix all problems before closing. Some issues are just impossible to fix after you've moved in. They also seemed to have used low quality materials--I have windows that do not block sound at all, and a super loud ventilation fan system. To make things worse, my KB Home customer service rep is unresponsive, and does not answer email for weeks. This has been a frustrating experience for me.

Very bad on communication. They almost never get back with you on anything. We closed two months ago an still cant get paint and things fixed that they promised would be done if we closed. They want you in so that they don't have to do any more work.

Design center experience was very good, but the building process was the opposite. We had 4 different project managers due to them moving to different communities, and at one time our house didn't have anyone work on it for 6 weeks. At a few different times, the PM actually lied to us (which was confirmed). It's been 5 weeks since we closed, and there are a ton of punch list/warranty items that are now being worked on, but it's progress. The house is becoming what we hoped for, but getting here was tough.

this is my first purchase from KB Home. the quality is average and the price is above average. Understood that the overall house-buying market in the bay area is crazy so I don't blame this on KB home. Cannot review on trustworthiness and responsiveness since I've just moved in for couple of days. I'm giving 3/5 just to be able to submit the result.

Craftsmanship, damaged cabinets, caulking, damaged drywall, damaged wall trim, unfinished garage was agreed on but the drywall was damaged. Planks on the brand new fence were popping off the rails. I spent time and money repairing items in the a brand new house I paid over 330 thousand for. I didnt expect this from a brand new home, maybe I expected more. We are going on 2 months in the house and I cant tell you how many work orders were put in for repairs on top of the work I put in. I also had the sprinkler system break and now I have a 2000 dollar water bill KB is trying to deal with. I just dont know what part of that bill I'm going to be stuck with. It's just stressful to deal, especially with such a busy personal life. There are other things, such as no mailbox setup,etc that just makes me shake my head. ... More

On original walk through we tagged spot to be repair and six weeks later not resolved.

The staff of KB Homes are very courteous and humble

I am not happy with any of the process... noises from plumbing above my office, water settling in the yard, tiny little plants in the front yards, as well as its been 2 months and our sidewalk still has huge cracks with no indication when it will be fixed..the drywall, when the light hits it has wave shadows.....as well as my garage door was so noisy If I hadn't caught some of this it would have just been left with very little quality assurance.

Our home was not clean when we moved in, and there were multiple things that needed repair. There was construction debris thrown on top of our kitchen cabinets, trash in the yard, saw dust coating the backs of all our doors and trim, drywall dust stuck to all the window frames, paint on the floors and the carpet, gobs of caulking dripping out of the window panes and the list goes on and on. We had our house mold tested before drywall was installed, and sure enough, there was mold in half a dozen places on the framing. KB was great about having a reputable company remediate all the mold. KB’s warranty department is great about having stuff fixed in a timely manner. But be warned, it still takes up a lot of your time and is very frustrating to pay this much money for a home and have such shoddy workmanship in so many different areas. KB will do good work but you will have to work for it by keeping a close eye on them and insisting that they do things right and fixing the things that are wrong. ... More

Very disappointed in the sub contractors. Especially the tile/flooring company. Also the painters. We moved in 1-1/2 months ago and we are still waiting on issues to be fixed

I guess im one of the unlucky one that the house built close to oak tree. Backyard now fill with leaves and eventually my roof will be, too.

They were not super responsive after the contract was signed. Also, once the home closed, the responsiveness dropped to 0. There was no guidance on whom to contact in case of unforseen situations. However, it's been just a few months since the home was ready. Let's see how things go as the home ages.

The cement in my driveway and sidewalk in front of my house did not cure property. It is gray and speckled when every house on the block and around the corner is white. It’s not right.

The upstairs floor squeak due to improper installation. the paint is cheap. the windows don't slide up or down and comes off the bracket.

We had been in the new house 3 weeks and had two separate leaks in the Master shower. The gutters are not even joined at the corners. The quality of the drywall finishing is fair at best.

The appliances and toilets are shoddy, the cheapest that they could put in. Toilets have to be flushed twice, Plumber came out and said it was the cheapest model of toilet. Bad water pressure. Back wall is 6 feet tall outside, but we can see into each others houses. Going to have to pay to have 2 more rows added (after HOA approval). Should of been added by KB Homes, since there is no privacy and considering we had to pay $5,000 more for our lot location. The garage was set up too high and there was a sharp incline, not able to get cars into the garage. That since has been fixed, but should of been done correctly the first time. ... More

We are still waiting for our shower floor to be fixed, our final termite inspection and I have a paint issue we would like to discuss.

Basement flooded before closing, touch up paint throughout the house with wrong color, pipes froze in the first month

Do not rush. Give them plenty of time.

Home seems well build.. we have an outlet that should be half hot that is not, so we have a wall switch that does nothing. We never got a 60 day walk thru we were told we would get..

We have lived in our new KB home for 2 months. We have noticed and continue to notice things that weren’t done correctly or were/are damaged during the construction process. What we do appreciate is the responsiveness of Jodi over at KB. He makes sure that whatever issues arise get resolve in a timely manner.