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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11551 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11551 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Integrity, friendly great salespeople and customer service all

  • Mutallib M.
  • Verified HomeBuyer
  • November 26, 2019
  • Orlando, FL

Integrity, friendly great salespeople and customer service all around.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice

  • Alfred B.
  • Verified HomeBuyer
  • November 26, 2019
  • Winchester, CA

Maybe have a backyard landscape option

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good price, regular workmanship, ok materials

  • Edgar G.
  • Verified HomeBuyer
  • November 26, 2019
  • Katy, TX

You get an ok house for a good price, but be very careful with the builder contractors they will leave a mess and to make them to clean after is very difficult, other than that you get a good place to live for an affordable cost.

KB Home responded:
Hey Edgar, thanks for your feedback. Regarding the mess, let us know if we can be of any assistance at CustomerRelations@kbhome.com. –Nick

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Great company

  • Amanda K.
  • Verified HomeBuyer
  • November 26, 2019
  • Mesa, AZ

Great company

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love the home.

  • Kamal O.
  • Verified HomeBuyer
  • November 26, 2019
  • Round Rock, TX

Love the home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Simple buying process. Beautiful home built.

  • Ethan H.
  • Verified HomeBuyer
  • November 26, 2019
  • Las Vegas, NV

From start to finish, the purchase process with kb was simple. The staff was incredibly knowledgeable and friendly. In the end we have a beautiful home and we are proud to have gone with kb.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent services received

  • Anonymous
  • Verified HomeBuyer
  • November 26, 2019
  • Fort Worth, TX

I have not faced any issue working with KB Home. I strongly recommend them for any potential buyer of the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We love our KB Home

  • Daniel M.
  • Verified HomeBuyer
  • November 25, 2019
  • Clermont, FL

Thus far we are very happy with our purchase. Great neighborhood, great house , and the few minor issues we've found have been addressed with urgency. Our only complaint would be in some materials used, particularly the quality of grass used. Overall, moving into a KB home seems to have been the best choice for us!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2019
  • Elk Grove, CA

Not the best quality materials overall. A few dings and marks already after only 1 month.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Excellent

  • Cristian V.
  • Verified HomeBuyer
  • November 23, 2019
  • Goodyear, AZ

The process was simplified, easy to understand, knowledgeable staff, efficient , excellent follow up, and definitely recommended to all family and friends KB Home is the way to go in new builds. We have done our full research and we couldn’t have made a wiser decision to choose KB Home as our first home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I'd recommend my friend to join KB Home Family! My experience with KB is more than perfect!

  • Nuoi V.
  • Verified HomeBuyer
  • November 22, 2019
  • Round Rock, TX

I'd recommend my friend to join KB Home Family! My experience with KB is more than perfect!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home

  • Samuel R.
  • Verified HomeBuyer
  • November 21, 2019
  • St Johns, FL

We got a great home. Our sales person Angie and Contruction Manager Brian where on top of everything. I would definitely recomend a KB Home. There were some minor problems that were fix right away. The best thing was getting our home ahead of time. Thanks Angie and Brian for a great home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2019
  • Riverside, CA

KB Home built a modern home which I can expect to last for a long time. I am glad that I purchased a home from them, as they have exceptional customer service as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We are very happy with our new home

  • William S.
  • Verified HomeBuyer
  • November 21, 2019
  • Sacramento, CA

We have been very happy with KB. Throughout the building process they were open to our questions and to our visits to the build site. Every member of the KB team with whom we came into contact was welcoming and happy to answer our questions. The house was finished on the day promised, and the problems we found were minor and taken care of quickly. They have continued to stay in contact with us to take care of our questions and concerns. We have found them easy to work with and eager to make sure we love our house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Recent purchase of former model townhome

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2019
  • Henderson, NV

Sales team was great. Finance team was ok. Service team was poor.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - The people at kb homes are nice and professionals.

  • Charlie P.
  • Verified HomeBuyer
  • November 21, 2019
  • Manor, TX

The people at kb homes are nice and professionals. The home buying process went smooth. They provide great customer service and quality workmanship.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

New Home

  • Adona L.
  • Verified HomeBuyer
  • November 20, 2019
  • Cave Creek, AZ

A very good builder with great people on staff!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB home buyer

  • Eng N.
  • Verified HomeBuyer
  • November 20, 2019
  • Victorville, CA

Great choice of builder to purchase new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Choice

  • Anonymous
  • Verified HomeBuyer
  • November 20, 2019
  • Fresno, CA

Great product and people to deal with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good overall experience

  • Christine S.
  • Verified HomeBuyer
  • November 20, 2019
  • Glendale, AZ

Good overall experience

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - Ask a lot of questions about your new home,don’t be shy they’ll

  • Chris M.
  • Verified HomeBuyer
  • November 20, 2019
  • North Las Vegas, NV

Ask a lot of questions about your new home,don’t be shy they’ll answer all your questions!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Responsiveness of issues after moving in.

  • Angel P.
  • Verified HomeBuyer
  • November 20, 2019
  • Saint Cloud, FL

Before signing on the closing day there were several issues that were done at last minute like the grading on the left hand side in between houses. By now KB home had worked on this matter several times and stilll not resolve. Also, the were a crack on the ceiling by the dining room area that three different people have tried to fix. The biggest issue is the Grading in between the house. I keep being told that has to do with the city. I know it doesn’t has to do anything with the city. The last crew that was here broke the cable for spectrum and taped it together and didn’t say anything about ...

KB Home responded:
Hi Angel, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -James

Total Score 2


Quality 5

Trustworthiness 2

Responsiveness 1

Home Buying Experience

  • Damian B.
  • Verified HomeBuyer
  • November 20, 2019
  • New Braunfels, TX

The construction and buying process was fine. Mike and Janette were responsive and kept me updated regularly. When concerns or issues came up, both Mike and Janette were quick to resolve them, they are true professionals. The closing process was a joke. Amanda at the closing office made this part of the process more difficult than it needed to be. Lack of communication, unprofessional communication, lack of follow through and lack of partnering with the mortgage company were just a few of the issues. This created delays that were NOT necessary and cost me additional money, time and ...

KB Home responded:
Hello Damian, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you need any assistance please email us at CustomerRelations@kbhome.com. Enjoy your home! -Brian

Total Score 4


Quality 5

Trustworthiness 2

Responsiveness 2

KB Home - The crew that builds your home to include the supervisors on

  • Anonymous
  • Verified HomeBuyer
  • November 20, 2019
  • Leander, TX

The crew that builds your home to include the supervisors on the job are fabulous to work with. The after build help is not responsive and frustrating.

KB Home responded:
Hello, we are sorry to hear about your post-build experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Sales office, design center, field supervisor and the rest of the team are very professional. Good job K.B

  • Rosario S.
  • Verified HomeBuyer
  • November 20, 2019
  • Clermont, FL

Very knowledgeable staff

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5