KB Home Reviews

The sales team and building super were very helpful. The loan process with KB was an absolute nightmare. Also once the 30 days are up for the team to touch up items, the team was pretty unresponsive. Make sure to get things in writing and email proof as that will be the letter of the law that they abide by.

My family bought our house sight unseen as we were moving to San Antonio and wanted a house upon arrival. We knew we wanted to go with KB but didn't have time to build custom so had to wait for one to become available. It was a race to lock one down and we finally got one. The location isn't great and the house is actually better than it looked in videos. However, there were a lot of issues found during our inspection we ordered and there were some that they didn't remediate until I sent the inspector back again. Upon arriving to the home, I found more issues with poor attention to detail and damages in the home. I have just moved in so I'm planning to contact them to fix damages. Also during the buying experience I was extremely pressure to close very fast and this was my first time buying a home so it was very unpleasant. All the stress and pressure just for them to push the closing date back a month. Overall I'm happy with the home but I cannot speak on durability as I just moved in. Some things feel cheap and will probably need replaced. ... More

The home buying process was seamless, Jerry and Rueben are awesome. My customer service rep is very responsive in getting things done. Check every little nook and cranny of your home and do site visits if possible. My home was not cleaned before moving in so I had paint speckles all throughout the home, handprints were everywhere in the flooring which took some scrubbing because it didn't come up with just a mop. DO NOT sign off that your home is 100% until everything is to your standard or liking. Depending on where you move the ball may get dropped on somethings. My sprinkler system doesn't cover my entire yard so I have dead patches that we have to hand water. For the most part I have a good Rep that does get things done after move in, so Im ok with my home. ... More

Since the start, purchasing my home from KB, was not a good experience. The day of closing turned out to be a week of closing. Now that I’ve moved into the house, doors were not hung properly, the carpet was not tacked down correctly, it lifts from most of the corners in big sections. The living/ dining rooms tiles were not installed correctly. The tiles were uneven. I’ve been sitting in a construction site for a week and it looks like it’ll be longer. I feel like I’ve made a mistake buying this house. I’m so frustrated.

A whole lot hasn’t been done and haven’t gotten a response, house wasn’t finished when I moved in and every time I ask when something will be done I don’t get a definitive answer.

KB home loan team is the worst in my experience. They fail to provide me the options and the lock terms of 7 months and the extensions. I have a credit score of 809 still ended up with 6.25 percent interest with their proposal to lock for 12 months. Where as other neighbours got other locking months and rate, and information of what to do when construction time extends.

Unfortunately we have had quite a few issues with our home, leaking master bath, cracked concrete on driveway, paint on door fixtures, plaster on patio and drive way out front. KB has been available and working on all of our items, they immediately got in touch with the plumbers to fix the shower which was appreciated.

Elegimos esta compañía de construcción porque nos daba a escoger cada uno de los detalles que queríamos para nuestra vivienda , eso nos hacía muy feliz. Con respecto al personal y servicio al cliente , no puedo quejarme , realmente ellos atendieron y aún atienden cada una de nuestras llamas e inquietudes . Con respecto a la mano de obra , una porquería , dejaron tantas imperfecciones en mi casa que no puedo explicar , incluso después de realizar la última caminata . Llevo un mes viviendo mi casa y ya está llena de grietas en bornes por todos lados . Dejaron clavos en los marcos de las puertas por lo que eso rompió nuestra puerta principal . El llavín de la puerta está torcido , en fin innumerables defectos que se podían haber corregido . Por eso doy 2 estrellas porque a pesar de que el trato al cliente es magnífico, pienso que lo más importante es la mano de obra de la casa que se va a vivir y es desastrosa . Todo está mal terminado , para el precio que costo lo casa , pensé no tener que hacer nada en ella y ahora ando retocando gritas por todos lados aunque se que la vas puede moverse un poco hasta que se quede fija en el suelo pero igual , es demasiado , se que es mal trabajo porque estuve viendo cada detalle de mi casa desde que comenzó la construcción ... More

Maria and Venassa from the sales office was great. But the other part of KB HOMES is very bad; they change the terms and conditions without notice and all for you benefit and to halo your fiscal year

From the day I put my deposit down to close was 3 weeks short of 52 weeks. There were tons of delays including the week leading up to close. It seemed like the turnover of sales people, builders created an environment where myself, the buyer never knew what was happening or who I could reach out to. In the final month and a half they brought in a new project manager, Kelly who is and continues to be a Rockstar. He is so responsive and knowledgeable. The entire process would have left a sour taste in my mouth if it were not for him. I would give him 5 starts in every category possible.

The world was promised to us before signing for the house, but once we signed it was very, very hard to get anyone to fix things . We’re very disappointed!!!!

5 Stars for Jean, Justin, Kyle with the customer service team. He has a quick response time and coordinates with well with vendors to get issues resolved. 5 stars to the sales team (Lizette). The 2 stars is for the the people who handled the final documents and management team, who I was told would contact me when I had issues with closing documents, but I never heard from them. No need to contact me now, since the documents were signed and we been living in our home for about 2 months now.

to many problems with construction

The overall experience is something I would never want to experience again. This was supposed to be our dream house but we had to choose different products that were not as nice as what we originally chose. Plus we were lied to about when our house would be complete. We had to live in a two bedroom apartment for a whole year.

I like the KB Home construction management personnel at Concord, but their subcontractors do not have any QA/QC. My customer service representative is great.

You have all read how unhappy I was with my process. Until Oscar took over. I’ve stated it over and over, he saved the sale.

Overall the process was a little rocky and communication was not always the strong suit of KB Homes. Solar Panels were a requirement but initial signing of documents and discussion with sales office indicated they were optional (our realtor confirmed they were optional for us), and was only later revealed as required very offhandedly during a random drop-in at the model homes. This was a very expensive thing to suddenly have to consider and seeing as this law was passed before we even visited the site and considered purchasing, seemed like a big oversight on the sales office. We also met some other homebuyers and they talked about how they were hit with the solar panels after, so we know it was our visit that caused the sales office to realize their very big error on that front and reach out to other buyers in our phase. Our home design session was also somewhat stressful; we scheduled an in-person appointment because there was no deadline, and then found out that the deadline had been set, our appointment was after it, and all in-person appointments were booked leading up to our deadline. Luckily accommodations were made but seemed like another oversight that added undue stress. We were also told we would receive updates on the progress of the house but never did. There were three site visits we were supposed to have, two optional and then the final walkthrough which was mandatory. For the first optional one we weren't contacted for it until well after the foundation had been laid. We were never contacted for our second optional walkthrough. Also after moving in we were supposed to have 10 and 30-day follow-ups and had to reach out ourselves to get the 10 day follow-up. Overall seems like we keep falling through the cracks in the communication tree. Probably the biggest error was escrow: we were called and given a very firm close date about 6 weeks ahead of time. This caused us to lock our interest rate with our lender and set about opening up an insurance policy and lining everything up. A few weeks later we learned that the close was pushed, which with supply chain issues is understandable but seemed like a pretty big oversight on the sellers side to move us along into escrow when there seemed like a high chance it wouldn't be done on time. When told about the delay no info, no explanation was supplied. Ended up being delayed over 2 months, luckily we had a place to live while waiting but overall this whole process was not handled well by anyone on the KB Homes side. But we are in the home and we do love it. We are comfortable and happy and overall do not regret all the trials and errors we went through to get here. I will say whenever we talk with our construction liaison they are very friendly, helpful, and responsive. Usually we hear back relatively quickly on any concerns we have, and any little things in the house that needed repairing has been addressed very quickly. So at the end of the day we are happy, but the process to get here was marred by poor communication by the sales office along the way. ... More

We love our home, but the process to get into it was frustrating. Putting aside supply chain issues that are out of anyone's control, we were jerked around by KB throughout the construction process and communication was inconsistent. The lender they push you to use had poor customer service. The house wasn't ready at closing, and we're still trying to get the last outstanding issue finished. It felt like they were trying to crank out more homes than they're able to do and we fell into the cracks. It doesn't matter how many times they apologize to me, I still will not recommend this builder.

Overall, I'm happy with the home itself and have no regrets. It's not the *highest quality* home out there, but, for what it cost, I can't complain too much. That's not to say that the quality is abysmal -- it's a very decent home that looks and feels good and is about worth what I paid. However, the closing process was awful. To be clear, the KB Team responsible for the building and completion of the home was great: I was given timely and accurate updates and the home itself was completed in time to meet a potential close date that would have worked well with my schedule. Unfortunately, it seems that the internal communication within the KB team is nonexistent: The part of the KB Team that was responsible for making sure that everything was in place for the clear-to-close was unaware of the status of the build and the appraisal never happened. I ended up getting a text the day before we were originally supposed to close saying that we cannot close the next day. The next two weeks involved back-and-forth texting and emailing, every day, trying to determine which day we should plan to close, only to be told "we don't know." It was a logistical nightmare. Finally, on the second to last possible day that I was available before being out of town for a week, I receive an email letting me know that the appraisal arrived and that we're clear to close. The rest of that day was a scramble to get out of work early and make it to the title company. I'm in my home now and the house is wonderful and the neighborhood is great, but the KB Team needs to get it together. ... More

Quality is not good, the floor makes noise and vehicle outside makes the building vibrates

Superintendant was amazing but the overall experience was mediocre due to the office people

Bad experience from the start. We were vastly misled from the beginning on when the house would be built. The sales team was difficult to get a hold of for any updates. There were things we were told during the sales pitch that turned out to be not true (i.e. the siding and roof was covered by the HOA, when groundbreaking and completion was... this was especially frustrating as we had an expiring lease and the house ended up being 3 months late). I will say once we got their leadership team involved, they did everything they could to resolve our issues. That is the only thing saving them from a 1 star review. ... More

They use a lot of excuses when in our master planned community other home builders have no problem building houses quicker.. they used the excused of Covid for everything but so how doesn’t effect any other builder.. just KB.. The house is great and was their loan side, but other than that not good.. horrible first time buyer experience

Be sure to verify information given before making life-altering decisions & get everything in writing or things that are supposed to be done… won’t get done.

They were ok. The construction manager and the construction personnel are irresponsible and will put you under a lot of stress. Be ready for that