KB Home Reviews

I bought a house in Feb/March 2025 and moved in on May 1,2025. So far everything is below average Sprinkler system is out of wack, sprinkler heads broken or non functional, system missing a piece for full functionality, tree removal request fell on deaf ears, today a door knob fell apart , house was built in 2024 and was on inventory, I had bad experience with sales team who actually are more of a car dealership.Garage door is like we are opening a tunnel door beside I greased it still makes horrible sound Internet lines were messed up so Xfinity charged about $200, to put cable through for Internet, we are waiting on at least to start addressing issues Per neighbors they had to struggle 3 months to get minor things and sprinkler system fixed Let's see how long it takes for us One month is already gone. ... More

The seller took a lot of time to reply and help during the process. Stefano was on vacations, sick or day off when I need it. He did not help me when o need it he was more interested in new customers than the one with contract signed

It has only been a little over two months since my closing date, and my homebuilder, Tyler, is no longer responding to issues that I've brought to his attention for the past month. The main issue now is the irrigation system. I've paid over $2,000 in water bills for a five week period. In a past phone call, Tyler accepted blame for the issue, and we discussed a reimbursement plan. I have followed through with that plan, and Tyler hasn't responded to my email, texts, or phone call. I'm not willing to accept that loss, so it looks like I'm going to need to contact a lawyer concerning that issue. Further, when I responded to my first KB survey and had issues (mainly a home inspection report that I got after closing that showed problems with the roof), I requested that someone other than Tyler to contact me, and KB simply had Tyler respond to my issues. I'm sure KB won't publish this review without contacting me, so I'd appreciate it if someone higher on the ladder at KB than Tyler will contact me. ... More

Not a great experience as a FTHB. Salesman just wanted to make a sale and at times was not prompt in answering my questions or concerns. The project manager was worse. Unprofessional and unwilling to work with me until it was nearing closing time. Pushed back closing more than five times and I was very patient about it but the project manager wanted to blame me. Thankfully my loan officer understood how this particular KB PM worked and helped me out so I did not have to pay for a rate lock extension. Would look elsewhere if you're a FTHB. Had to point out A LOT of issues during the build and really advocate for things to be fixed. This is not how a business should run. ... More

My experience with KB home was terrible, aside from those in the design studio, it was a mess of lies and half truths. They were terrible at communicating with us and tried to close us into a house that was not finished. We had to take our issue up to the regional manager to get our house finished. I’m 60% sure they ignored my home inspector report since they never confirmed they fixed anything or we found things in our walkthrough that were pointed by the inspector. I would never recommend building with KB they are a horribly run organization from the sales office to the building. I would be very careful of KB loan as they give predatory loans and try to force people into above market rates using sellers credits ( this is illegal for those who don’t know). Overall choose a different builder you’ll save yourself the headache, time, and worry. ... More

Find out more before buying your own home. I made lots of mistakes and learned the lessons. - I didn't know that my backyard was too small to install a patio. However, no one told me before paying the earnest money. -I didn't even know there was another house being built right in front of my house. - When I needed help, I did not receive it properly and on time. no one was responsible Do your homework before buying a house. check twice

These are the pending and issues after the closing day: 1.Perimetral fence: one picket missing. Who supervised this? 2.Perimetral fence: two broken pickets. Who supervised this? 3.Perimetral fence: one picket half-nailed. Who supervised this? 4.Stairway: no lights 5.One electric breaker needed to be serviced (replaced). 6.Kitchen window: missing screen. The original screen was in the garage at the time of the first walk-through inspection. 7.Duct for the dryer: it needed to be shortened as it was too long. 8.Back door lock: the master key did not open/lock it. ... More

seems like anything that could go wrong with this builder did. biggest issue is the poor workmanship an distrust that things would get corrected in the right way. it was a struggle to get anything corrected or installed correctly

The build and workmanship is awful. Since we moved to our new house, people from different companies are in and out from our home to do repairs. I guess, i should have taken a house from Lennar!

We, and all of our neighbors were pressured into giving a good review. Our closing date was changed on a Friday at 445pm to the following Friday evening, when closing was supposed to happen Monday morning. When we told them that we already had made plans to move out of our apartment and would be homeless on Monday, they said the only way for us to close on time was if we said we were 100% satisfied with the house, even though there were tons of blue tape issues that still needed to be addressed. Had they told us about closing getting rescheduled just 2 days earlier, we wouldn’t have been compelled to lie on our closing survey. The house is very pretty, but since I know where the issues are, they bother me. I’m still going through the warranty process to get them all fixed. ... More

Heidi our customer service rep has been great. She lends an attentive ear to the issues and has been able to get things corrected. Some examples were the hammer valve under the kitchen sink started leaking when we used the dishwasher, then the cabinets needed re-skinned due to water damage from leaking water, had the missing clothes bar installed in the bedroom closet...... Contractors are a little slow to respond. Construction Managers Cleaning crew, if they showed up did a very poor job cleaning. I have spent several hours so far cleaning floors and carpets mostly paint spatters. during the initial walk through we tagged many areas for paint touch up, areas where molding, door casings and trim had been damaged or poorly repaired, doors with noticeable runs, shelving in closets that looked like they were painted with over spray rather than smoothly painted. Very few of these items were corrected and some of those paint touch ups were done with the wrong paint ( flat on semi gloss or semi gloss on flat paint ). Door bottoms on many of the interior doors are chipped or splintered, front door whistles when the wind blows, ( this is scheduled for repair ). I asked for plans regarding the drainage in the back yard more than once and this request was ignored. I wanted to know how it was designed and works. The half hot outlets in the two smaller bedrooms were not identified. This list could go on and on. The thought is that the managers are moving way to fast and are missing things that should be corrected and they have little control over their sub contractors. ... More

The quality of the fixtures is sub-par and the build quality is poor.

Wouldn’t recommend using there financing, they gave me the run around completely and never were honest on where I was at with my loan. I ended up just using my financing instead and everything was done within 2 weeks.

Not a good experience!! Would never refer anyone to purchase a home from KB!

Horrible experience. Where is the info regarding the media panel? Where is my mailbox? Why are my gate fobs not working? Where are the paint cans you told me I’d have? Why are your employees not responding? You guys need to learn how to provide a full packet at settlement. Instead of spreading out information in sixteen different places. Your customers legit hate you. Get on the Liberty Facebook page and see how angry your buyers are. Never giving you my business again.

I have recently been having to deal with a gap in the insurance covers that was supposed to be paid by the lender/title company causing me to have to be wasting time on the phone because someone dropped the ball on your end. Not very pleased with this. I am not the first person that has bought a home which required wind and hail coverage so I’m pretty sure this company has dealt with knowing that there is no grace period with a new policy and so you all should have paid the policy on the due date as specified on all the paperwork that was sent to you days prior to closing. Not very pleased with any of this or this company right now. ... More

While many of the folks we’ve worked with throughout the buying process (from sales, to design, through building, to closing & post-move in) have been WONDERFUL.. our overall experience has left much to be desired. Disappointed with the quality of appliances - even though we purchased the gourmet option and upgraded appliances). And if you work from home, have kids, or simply enjoy spending time in your backyard… DO NOT buy a lot/home if there will be homes under construction within 7-10 lots in either direction. The trades do not respect homeowners and blare their music all day - and on Saturdays. We have lived here for 2 months and have yet to be able to keep our windows open most of the time. We spoke with the neighbor 3 doors down from us that closed about a week before us - and they said they’ve complained numerous times as well - to no avail. Construction noise is to be expected for sure - but blaring mariachi music is ridiculous. Lastly, not everyone takes much pride in ownership? Lawns are overgrown, weeds. Many folks buy into an HOA community for the pleasant aesthetic and some here just don’t care. I wish we had picked a different community; but fingers crossed that things improve. ... More

Poor quality and upgrades are way expensive.

everyone was pleasant to me. the quality of work for the tile and flooring was poor

This is the worse decision I've ever Meade in my life, starting from the sales person as he did not listen to me or what I said I wanted to, instead the pretty much push me to buy the house/ nightmare I am living in, then getting a call from the same person asking me why did I only gave him seven stars? He should be thankful that I gave him seven. After him, one of the construction managers telling me to give him a 10 thinking he deserved the 10 instead of letting me consider what to give him follow by my closing date, bringing my stuff that same night to put it in the garage, it seems like the cleaning crew from the last walk-through decided that my house was the perfect one to leave the dining area windows open to escape from there stealing my griddle and a personal dolly. That's the beginning of my nightmare, followed by my AC, not cooling at all, or blowing any air in the bedrooms, only in the living room, dining and kitchen area, As well as the she wrote people covering the outlets in the guest bathroom and then cover it with the mirror, causing my master bath, not having any power in the outlets, also have water leak in my master bath, kitchen lamp, and laundry area, I have a roofer hammering my roof. I don't know exactly for what reason because instead of fixing a problem now I have holes and the top of my roof by the attic all this contractor supposed to come certain times and dates making me wait for no reason, I also have the worse patio because my grass is full of patches like they never even water the yard now I've been buying expensive products just to grill my grass and see if it could grow healthy, I have promises and promises as I waited over a month for my griddle and my dolly to be deliver. This is the worst. It seems like KBH, it's more about quantity and productions and not quality. Honestly honestly I am very upset and disappointed by this builder and I have a lot to say I am ready to write a nice and ugly letter to the corporate and post it on the BBB As I am not satisfied, and I'm not happy in this house for many reasons as you can see, and I could go on and on and on. besides, I have the warranty guy telling me not to post anything on the portal when that's the way to do it. It's the only way I have proof of every single report I have made instead he asked me to call him or text him. I'm sorry, sir, but I am Customer and I didn't bought a home or a three dollar house I invested and I was expecting the best but honestly, I feel discriminated denigrated probably because of my ethnicity and my sex as I am a female, If it's for me, I will not recommend anyone to purchase a home with KBH. I have moles in my bathroom, kitchen and laundry if me of any of my family Members get sick do to mold Mind you I only have a month and a half living in this house so be ready KBH!! Very disappointed, regretting this decision of buying a house from you guys. ... More

The experience was not what we expected from new homes builders.

I feel as though this experience overall could’ve been better. It was my first time buying a home so I put a lot of trust in KB to help guide me. I really do feel as though it depends on how you get that helps with the process. My sales agent was not as helpful as I would’ve thought. When I called and spoke with a colleague of his a couple of times, she was far more helpful and I thank her for that! I didn’t really hear from my sales agent much until after I was approved to purchase the home. Most of the calls prior, were me following up. When it came to the construction side, I was very pleased with them! They were quick and responsive. When dealing with the possibility of going through KBs lender, again very disappointing. The representative was super kind but could not figure out how to get me the home I was wanting. In the end, I went with an outside lender based off their hard work and my overall trust in that they would do what was best for me. If it were up to KBs lender, I don’t feel as though I would be in this home. ... More

The house wasn't ready by the dates that I was told and the conditions that I received it were not the best.

I didn't like that updates of the construction phases were not sent often as promoted. The home took 7 months to complete and there were only 5 pictures sent of the phrases. I hired a third inspector and felt KB home contractor was annoyed at the reports. It was not accommodate for home walk thru late evening. Overall decent but felt quality of work is rushed. I found beer can and pants during on of my walk thru. I recommend you advocate for yourself for the amount of money they are receiving there should be better quality consumer service.

The loan process was a joke! The loan person, Tammy, came up with a loan she wanted for me which was not the loan I requested so now I have to live with an incorrect loan until I can refinance (at my expense) so I can lower my monthly payment so I can hopefully afford the loan I was expecting! I never received a thorough walkthrough or final walk through. The construction manager failed on that end. Lots of problems in the home which were uplinked to management, some were handled and some still have not been. William in the sales office has kindly checked in often to make sure I am receiving proper service. Candy also has stepped in to make sure I am receiving the repairs I have requested although I haven’t heard back from her after she requested 2 weeks ago for a follow up . New problems are popping up and I’m not sure about reporting them as I feel I’m not taken seriously or listened to like other home owners/buyers. ... More