KB Home Reviews

Terrible experience. Terrible customer service

We have had a horrible experience and would not recommend using KB. Even after moving in, we still have so many issues that are taking forever to be addressed. We were told that any defects would be fixed within three days of our New Home Orientation, but here we sit about two months later and are still waiting for so many issues to still be fixed. Most of the issues are around sloppy work and cutting corners. Whoever worked on our house clearly doesn't have any pride in workmanship, and just rushed through their jobs hoping no one would complain. It is extremely disappointing to buy a new home in this condition, and is even more disappointing that they are taking so long to make things right. ... More

Horrible customer service from the construction Department warranty department sales man have no information On the rules and regulation of when you buy this home for the Hoa knows nothing about the construction just all-around horrible.

They weren't worth a crap. This is my opinion which I am entitiled to. Poor construction. Poor quality of work and resolving problems. Slow in making repairs. They didn't show us how to operate water, air conditioning systems (poor orientation). Failed to mention we were close to a chicken farm, which stinks at times. This only positive thing is they do communicate good with us. But actions spreak louder than words. We would never recomend KB Home to our worst enemy. The HOA is a nightmare to deal with. We will be selling ASAP.

Excited to buy a new home again with KB since first experience was unforgettable however it was the worse experience ever. Beginning was all good and sweet but the ending was a nightmare. From Walk through to after service was unprofessional and unacceptable.

Poor quality materials, lack of craftsmanship, slow response, unwillingness to take responsibility for issues brought to builders attention.

Doesn't worth the price. Bad service. won't buy KB home's house again.

Really Had a bad experience with the KB home builder. There was an issue in my AC unit and drywall cracked in the living area. While on final day closing we collected keys directly from Austin Tile and we didn’t set the temperature to 69 inside the house. In return the builder is blaming us you are responsible to your house. After closing I never been at the house, then how can I responsible. It’s their responsibility to set every thing properly and currently when submitting keys to Owner. And how can they expect the Owners has to move when there was a drywall cracked in the living room. We closed in mid September and planned to move on 1st week of October, then got to know there was a cracks in drywall. But still the builder saying we have to move and it’s our fault. I felt really irritated and had a very bad experience after closing the house. Before closing they were like making fast to close immediately and now they literally took one month to fix that issue and saying if it happens again we need to pay for all the expenses. Really very bad Experience!!!!! ... More

KB Home provided the worst home buying experience a builder could give. The workmanship is horrible (still having the house fix after 2 months of being closed) and even the pending items list at closing is still pending. I was given the wrong cooktop twice and I am still waiting on my new one. Holes on the wall, showers leaking, doors in bad condition, door knobs falling off, outdoor panels popping up, painting pealing, electricity problems, to name a few. Most of it has been blamed on COVID, but COVID cannot be faulted for bad workmanship. I was told that other buyers are going through the same experience (how is that making the situation better?). I had to spend money to live in a Airbnb for almost 2 months because they were not being honest with the information. With the unnecessary money I spent, I could have put another down payment for another house or bought furniture and pay at least 3-4 months on my mortgage. I was left homeless with my family and I was the one that ended up with all the expenses. Will never recommend, I do not like the community, and unfortunately I do not like my house due to the experience KB Home made me go through. ... More

Bad experience with the new home buying

Expect delays. Expect miscommunication. Expect issues with the build.

The sales department pressured the construction team to meet an end of quarter deadline to boost their sales for the quarter. We closed on 8/31/21. THE HOUSE WAS NOT COMPLETED!!! There were major punch items like large holes (12'x9") cut into the wall to access the HVAC unit that was not repaired, cabinets were still being completed while we were waiting for utility companies days after closing. Home was "cleaned" before home was "complete" leaving grit and dust all over the floors and countertops and plenty of dirt on the carpets. The communication from the mortgage representative was non-existent. We dealt mainly with his assistant who repetitively asked for the same information over and over. I had to call the mortgage broker inside our 30 day window from closing about our 30 day rate lock, he never tried to reach us. ... More

DON'T BUY KB! YOU WILL NEED TO FIX AND REMODEL YOUR ENTIRE HOUSE AFTER CLOSING. CHEAP MATERIAL! WORKERS DON'T CARE HOW THEY INSTALL APPLIANCES. I CLOSE MY HOUSE ON AUGUST 31ST, 2021 AND TILL TODAY MY OVEN DOESN'T WORK, MY DISHWASHER, AND THE I CAN CONTINUE...

Field supervisor Kelly has made promises and did not and still have not replied to any of my concerning problems

This company is manned by inept people who does not car about quality of service they provide. They are very unwilling to follow up on issues after closing.

Shop around before committing.

My experience with KB Homes was terrible from the start and continued to be bad through owning the home. Even after I finally was able to move in, there are multiple construction issues that weren't addressed. I like the floor plan of my home, but would not recommend KB Homes to anyone.

The entire experience was/is horrible. From the start a salesperson giving wrong information about home options & solar programs, sales/customer service people not showing up to home walk through appointments, to multiple building delays. After a 11 month wait l moved in & it took five weeks to gain access to my mailbox. Not to mention, after two appraisals the house still came in almost $30k under the purchase price. Highly recommend using another builder.

To many issues with the house. From plumbing, bathrooms, kitchen ans the list keeps going on.

Not worth your energy, hard earn money and investment. Very unprofessional employees FROM THE TOP TO THE BOTTOM, LOTS OF ISSUES WITH THE QUALITY OF WORK AND CHEAP MATERIALS USED, they try to fix the botched jobs they initially created but then create more work and more issues, Extremely unhappy with my 3016 square foot home, they also lack of empathy towards the new home owners. I WILL NEVER RECOMMEND KB HOME BUILDER. unfortunately they ruined what was suppose to be the best experience for my family on building a New home. KBhome Lake Lucerne gets zero stars. RUN!!!!

Horrible Experience with this company

There were so many issues we found after we moved in. Major plumbing issue they have not fixed almost two months after we moved in. Two downstairs toilets overflowed first week we moved in, plumber found the underground pipe connection issue. I purchased brand news homes many times in the past, I never experienced so many issues in the past. We had total 8 families from our phase to move in around the same time, every single family experienced the same. KB hired the cheapest contractors or staff to build their homes. there were so many incomplete jobs we found after we moved in. I don’t know how did they perform their basic QC, damaged cabinets, missing closet’s cover, bath towel handing rack, non-operational Owen, missing French door and storage baseboards, window’s frames, gap on kitchen panel doors, gap on upgraded master bathroom’s counter top, uneven and unfinished wall paint, un-functioned garage door light, unfinished garage door floor…too many to list. We emailed the repair list to the builder, they couldn’t complete fixing the issues two months after we moved in. Very disappointed to spend so much money to purchase the home from KB in Irvine. You can come to my neighborhood and knock any family’s door, they will share the same experience and gave you a long repair list. ... More

dishonest and lack of knowledge

Absolutely the worst home building experience I have ever had. Overpromised and underdelivered, untrustworthy and unresponsive staff, poor workmanship. I closed in May and still haven’t gotten to finished product.

I am an Army Veteran and have been saving up for years to make a down payment on this house so I could move back to my hometown. Me and my girlfriend were very excited for our first home together. It didn’t take long for our excitement to turn into disgust. On the day of closing, many things throughout the house were unfinished or VERY poorly put together. The house was filthy and there was still construction waste/debris in the yard and garage. The sod that they put in was already half dead because it had been sitting on pallets for over a week, and after it was laid (around April 23rd) it remained unwatered for two weeks due to irrigation not functioning. It is now 7/9/21 and the sod still has yet to recover. It is embarrassing because their poor craftsmanship makes me look like I can’t care for a yard. The garage door did not function due to improper install, the front door and garage access door seals fit incorrectly, letting pests in. I have already had to deal with black widows. Before closing (April 27th) there were multiple light fixtures with no lightbulbs. I have been asking for the proper Edison light bulbs since closing and still don’t have them. The upgraded kitchen cabinets have a horrible finish, and I have been waiting since closing to receive new cabinet doors. The upgraded granite countertops had scratches and were covered in dried sealant. The luxury vinyl plank is damaged in multiple places and completely buckled in a 4’x4’ area, and buckled in many other spots. The “flooring company” Classic Floors” has been out 3 times now to attempt to repair the floors. All three times, they did not bring enough material, and damaged more planks AND my property in the process. I am still waiting for a finished floor (7/9/21) Many of the interior doors are damaged, and I am still waiting for replacements. There are lumps under the carpet throughout the carpeted rooms, and they left the tack strip to where you can step on it through the carpet. The driveway edges are already cracking and crumbling for no reason. The lot is improperly graded, causing standing water to pool up at the base of the foundation. I can’t even mow my side yard because it has had standing water for over a month. These are only a few examples. Customer service and construction are very slow to respond to issues. I closed on 4/27 and it is now 7/9 and not even half of the issues have been resolved. The overall lack of craftsmanship, communication, care, and false promises makes me 100% regret buying from KB. You would think that maybe a veteran finally returning home would get better treatment than this. As it stands now, I openly recommend everybody I talk to, as well as you reading this, to STAY AWAY FROM KB HOME!!!!! And if you don’t, be sure to have plenty of time to waste, because you will constantly have contractors coming out to your house to make “repairs”. If KB is reading this, I’m sure you know who I am. Please feel free to reach out to me. ... More