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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11543 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11543 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Great customer service and overall experience.

  • Milad A.
  • Verified HomeBuyer
  • October 08, 2019
  • Stockton, CA

Great customer service and overall experience. Thank you KB thank you Harvey and thank you Gary!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Brian J.
  • Verified HomeBuyer
  • October 08, 2019
  • Humble, TX

Review everything before taking posession

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Happy buyer

  • Christin H.
  • Verified HomeBuyer
  • October 08, 2019
  • Denver, CO

KB has been incredible to work with. I absolutely appreciate all the hard work my builder OZ put into my house. The communication was great throughout the process. I would recommend KB in the future.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Couldn't be happier!

  • James W.
  • Verified HomeBuyer
  • October 07, 2019
  • Fresno, CA

First of all Juvenal our sales rep was awesome to work with. He is very punctual and helpful. He was able to answer all our questions and responded immediately! Jesse and Scott from KB were very friendly, polite, and knowledgeable about our new home. They explained everything clearl and followed up often to make sure our new home is everything is satisfactory. After move in, Sergio and Thor followed up with me for the 30 day follow up and made sure to help me in any way possible. For example, I paid to have the utility sink connections ready and they went ahead and hired a plumber to install ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fabulous Brentwood

  • Richard O.
  • Verified HomeBuyer
  • October 07, 2019
  • Austin, TX

Very responsive , courteous, and follow through team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Not quality craftsmanship.

  • Marla R.
  • Verified HomeBuyer
  • October 07, 2019
  • Bulverde, TX

Not quality craftsmanship.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Experience

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2019
  • Apopka, FL

KB does build with some quality materials like the ZIP system and the flexible water piping. However, most builders include 9foot ceilings as standard and walk in showers as standard but KB does not. Walk through was not handled as well as it could have been and the home wasn’t ready to close despite numerous reminders of outstanding items but had no choice but to close on closing date.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

ok experience

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2019
  • Stockton, CA

KB offers affordable model homes, with decent workmanship. I did not give it 5 stars, because there was no transparency upfront about the additional costs involved in building the home like the lot premiums, or what was involved in the basic model. Their mortgage company was also difficult to contact and get a hold of.

KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you need assistance with anything, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -Brian

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

KB Home - Everyone was very professional during my home buying process

  • Donna D.
  • Verified HomeBuyer
  • October 05, 2019
  • Richmond, TX

Everyone was very professional during my home buying process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Buying Process Review

  • Janice T.
  • Verified HomeBuyer
  • October 03, 2019
  • Riverview, FL

Exceptional first time home buying process. Staff was extremely helpful, communicative, personable and vested in us. Facilitated our family buying two homes on the same property. Property Manager James and Sales Rep Jeri went above and beyond in ensuring we were kept in the loop and never left to doubt the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home

  • Claude A.
  • Verified HomeBuyer
  • October 03, 2019
  • Menifee, CA

I am very happy with the home! It’s beautiful and special thanks to the design studio for her help and guidance as well as our builder Steve, both went seemingly above and beyond to give us what we needed and make the home great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Experience

  • Vicki R.
  • Verified HomeBuyer
  • October 03, 2019
  • Los Angeles, CA

Steve and Katrina were great. That’s did all the could to make things right. The builder are sloppy, missing paint, holes in door, A C went out 3 times. Door off hinges. I could go on and on. The sales team is awesome. Need hire better builder that cares.

KB Home responded:
Hello Vicki, thank you for your feedback. We are sorry for any frustration with your home , please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with these matters. –Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

KB Home - First time buying a new build.

  • Jesse D.
  • Verified HomeBuyer
  • October 03, 2019
  • Dacono, CO

First time buying a new build..... not sure what to expect....... ok experience overall

KB Home responded:
Hello Jesse, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Wish you all the best in your new home. --Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Exceptional buying experience!

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • Boerne, TX

The buying exerience with KB has been exceptional and we know that will turn into the same thing with owning and living in our home. We'd recommend KB Homes to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing Experience

  • Natalie T.
  • Verified HomeBuyer
  • October 02, 2019
  • Compton, CA

What made this an amazing experience are the people that are employed by KB Home. Both the Sales Consultant and Project Manager went above and beyond the call of duty to make sure the process was seamless. Their commitment to our happiness is something I will forever be grateful for. Buying a house as a first time home buyer is stressful but not with the professionals that this company has on their team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Purchasing a KB Home

  • Blake H.
  • Verified HomeBuyer
  • October 02, 2019
  • Allen, TX

Our home buying experience with KB has been excellent and would highly recommend them. Their friendliness, attention to detail, response time, and level of caring is above and beyond.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great place

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • Gibsonton, FL

I love this place. Everything turned out the way imaged. Thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Smooth Transactions

  • Charo D.
  • Verified HomeBuyer
  • October 01, 2019
  • Stockton, CA

KB Home provided us with a smooth home ownership experience. Thank you so much!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good job

  • David Z.
  • Verified HomeBuyer
  • October 01, 2019
  • Katy, TX

Good job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Amazing customer service and superb value for my money!

  • Monique M.
  • Verified HomeBuyer
  • October 01, 2019
  • Katy, TX

Amazing customer service and superb value for my money!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - KB Homes was very timely and professional.

  • Tameka F.
  • Verified HomeBuyer
  • October 01, 2019
  • Humble, TX

KB Homes was very timely and professional. The quality of their products was very good and worth the price. Any questions I had were answered very quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent buying process every was so smooth.

  • Anonymous
  • Verified HomeBuyer
  • October 01, 2019
  • Manor, TX

Excellent buying process every was so smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We love our new home!

  • Kimberly T.
  • Verified HomeBuyer
  • October 01, 2019
  • Hutto, TX

We got to pick everything including the lot! For first time home buyer this was much easier than competing with other buyers on the market for existing homes instead of a opting for new construction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Joy M.
  • Verified HomeBuyer
  • October 01, 2019
  • Katy, TX

Best customer service from the salesman to the contractor. Most impressive salesman and Contractor checks on you after a month

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Best ever decision to be with KB home

  • Lani A.
  • Verified HomeBuyer
  • October 01, 2019
  • Stockton, CA

Best ever decision to be with KB home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5